peterandrew62

(85 Reviews)

Overview

Reviews

  • Flight on 07/11/2017

    Finnair Business

    Helsinki to London
    on: A350

    8.9

    After clearing security found I was due to get back on the plane which I'd arrived on from Hong Kong back to Lhr, but in the seat in front. Lounge opened at 6.00 so had something to eat (vegy quiche) and some tea. Headed to the gate and placed in holding area for a short while then efficiently ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 07/11/2017

    Finnair Business

    Hong Kong to Helsinki
    on: A350

    8.8

    Had made use of the city check in the mall in Hong Kong, so had checked in bag and got both boarding passes for my flights just after 10.30 am even though my flight was at 00.45 the next day. So later headed for the airport and went straight through to departures via security, duty free shopping ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 03/11/2017

    Finnair Business

    Helsinki to Hong Kong
    on: A350

    8.8

    Checked in on line and arrived at the Terminal which seemed quiet, no line and seen straight away at check in, proceeded to find gate and went to Finnair lounge near gate 50, had eaten with my partner before leaving so had some water and a G & T, then a glass of wine. Boarding slow at gate and ...

    Boarding
    7
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 01/11/2017

    Finnair Business (short haul)

    London to Helsinki
    on: A350

    8.6

    Had checked in on line the evening before and headed to LHR early on the underground. Bag drop easy and directed to NO1 Travellers lounge, where we had a small snack and some caffeine. Boarding efficient via front and back doors depending on class of travel. Seated in the middle as a couple. ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    7
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 04/09/2017

    British Airways Business

    Kuala Lumpur to London
    on: B787-9

    8.9

    Managed to check in with my phone, arrived at KUL and queued for a few minutes then check in opened, polite check in agent, through immigration and security, train to gates. After a look at the shops, went to Malaysian golden club lounge, small bar and had gin and tonic, bar man filled my glass ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 31/08/2017

    British Airways Business

    London to Kuala Lumpur
    on: B787-9

    8.6

    Had checked in on line, so arrived in good time, check in agent polite, but couldn't confirm if flight leaving from B gates (provisional), but went through security and after shopping, approached customer service who confirmed B gates, love the lounge at B gates less crowded although a load ...

    Boarding
    9
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    10
    Entertainment
    7
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 29/08/2017

    Etihad Airways Business

    Abu Dhabi to London
    on: A380

    8.8

    Had transitted from BNE so headed straight to the gate, boarding efficient and usual champagne (even at that time of the morning). Push back prompt and enjoyed the camera and take off. Hadn't long had breakfast so had some tea with fresh fruit which hit the spot, ordered my lunch for later. Choices ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    7
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 28/08/2017

    Etihad Airways Business

    Brisbane to Abu Dhabi
    on: B787-9 Dreamliner

    8.8

    Travelling back home returning to London. Arrived early but queued to check in so we could have some time in the lounge. Check in opened soon after 19.00 and we walked straight up to desk, check in agent Tania very polite and efficient, directed through security and to Air NZ lounge. Security ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    8
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 14/08/2017

    Qantas Economy (short haul)

    Perth to Adelaide
    on: B737-800

    9.6

    Early start arrived at airport just after 5.00, but busy with mineworkers returning after the weekend. The machines don't seem to accept UK passports, so manual check in works better. Fair queue at security but was moving and staff polite. Managed a cuppa before prompt boarding. Full flight and ...

    Boarding
    10
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    10
    Entertainment
    9
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more
  • Flight on 10/08/2017

    Etihad Airways Business

    Abu Dhabi to Perth
    on: B787-9 Dreamliner

    9.4

    Had arrived from LHR and after a while in the lounge headed to gate, where boarding soon began. Polite announcement about short delay due to air traffic (which is beyond their control), but top ups of champagne offered. Push back only about 15 minutes late and medium taxi. Welcomed back by CSD ...

    Boarding
    10
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 10/08/2017

    Etihad Airways Business

    London to Abu Dhabi
    on: A380

    9.0

    Checked in on line 48 hours before and printed off boarding passes, were in pre-assigned seats in the middle. No chauffeur service now, but did our early underground trip to LHR, getting their just after 7.00. Short queue and not very communicative check in agent may be the time of the morning, ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 07/07/2017

    British Airways Business (short haul)

    Berlin to London
    on: A319

    8.5

    Had booked seats the week before in 3AC, TXL showing its age and functioning at larger volumes then originally built for. BA queue long and had coffee to allow earlier flight to clear, then checked in bag drop and boarding passes printed off. Lounge before immigration so used this for a short ...

    Boarding
    7
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    10
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 30/06/2017

    British Airways Business (short haul)

    London to Berlin
    on: A319

    8.5

    Had checked in on line the day before and had booked seats the week before a perk of bronze membership. Seated in 3DF. Bag drop quick and efficient, asked if we knew our way around and told provisional gate would be A20. Lounge staff suggested we used the other lounge (? Galleries south) as ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 27/02/2017

    British Airways Business (short haul)

    Vienna to London
    on: A320

    6.4

    Things began ok, booked into row 3 and arrived just before 6.30 for 7.50 flight. Very polite check in & given directions to lounge, picked up some duty free and headed to the lounge. Small but comfortable lounge with cold food options, but just had juice, tea and some cornflakes as were due to ...

    Boarding
    6
    Seat for Sitting
    7
    Seat for Sleeping
    6
    Service
    3
    Entertainment
    6
    Food & Drink
    7
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 24/02/2017

    British Airways Business (short haul)

    London to Vienna
    on: A320

    8.4

    Had selected seats the week before & chosen 2nd row 2D & F. On line check in the night before and had printed boarding passes. T3 check in fairly quick and dropped off bag, headed through to security which was fine. Did some shopping & headed to the BA lounge, this was a good sized area with a ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 13/01/2017

    British Airways Business (short haul)

    Zurich to London
    on: A319

    7.5

    Checked in on line the day before, ended up with seats in row 9. Arrived a couple of hours before departure and completed check in. Directed to Aspire lounge just after security. Was told at the lounge flight due to depart from E gates, so suggested we complete passport control and head to the ...

    Boarding
    3
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 07/01/2017

    British Airways Business (short haul)

    London to Zurich
    on: A319

    8.1

    Had checked in online the day before and booked my seats a week earlier a perk of bronze frequent flyer. Arrived at LHR just after 5.00 am having stayed overnight at the Radison Blu near heathrow. Chatty polite lady at check in who alerted us to departure from B gates. After some shopping (even at ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 14/11/2016

    British Airways Business

    Madrid to London
    on: B767-300 (European config.)

    8.6

    Checked in on line and just needed to drop bags and obtain boarding passes. Arrived via metro in good time. Check in agent on phone and then when call finished looked at her screen without any acknowledgment, then dealt with bags and boarding passes. Fast track security very fast and did some ...

    Boarding
    9
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    8
    Food & Drink
    10
    Punctuality
    9
    Baggage
    8
    read more
  • Flight on 07/11/2016

    British Airways Business

    London to Madrid
    on: A321

    7.8

    Had checked in the night before and had selected seats a new perk of being bronze in exce club. Had stayed overnight at Heathrow and arrived at T5 for 5.45, prompt bag drop, directed to economy security as was faster than fast track. Plenty of choice in the lounge, cuppa and some toast, plenty ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    8
    Entertainment
    7
    Food & Drink
    8
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 08/08/2016

    British Airways Business

    Singapore to London
    on: B777-300ER

    9.0

    checked in on line at my hotel was allowed to even print off my boarding pass with no charge. Decided to check in early as hadn't been to Changi for a couple of years and saw that early check in was available. This was quick and I was through immigration. There are two small garden areas I visited ...

    Boarding
    7
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    10
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    10
    Baggage
    9
    read more
  • Flight on 03/08/2016

    British Airways Business

    London to Singapore
    on: B777-300ER

    8.4

    Had checked in on line the morning of departure and was allocated aisle seat 13d in the middle, had pre-ordered main course. Bag drop quick, polite lady wasn't sure which gates flight likely to leave from as I'd heard B gates were sometimes used. Currency collection slow and informed they only had ...

    Boarding
    6
    Seat for Sitting
    8
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 15/01/2016

    US Airways Business

    Philadelphia to London
    on: A330-300

    8.5

    Arrived on an internal flight & got the bus transfer from F to A terminal, this was prompt, we had cleared TSA at our departure airport so after a bit of shopping headed to the admirals lounge. Polite staff asked about WIFi code & offered drinks coupons for bar. Pleasant area to sit in, light ...

    Boarding
    7
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 15/01/2016

    US Airways Economy

    Ithaca to Philadelphia
    on: DH8

    8.8

    Had checked in on line the evening before & arrived at the airport just over an hour before departure. Walked straight up to the desk and was promptly processed, directed to TSA bag scan. Sat with our friends for a few minutes before good byes, then headed through security, very polite staff. Sat ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    N/A
    Service
    8
    Entertainment
    N/A
    Food & Drink
    N/A
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 09/01/2016

    US Airways Economy

    Philadelphia to Ithaca
    on: DH8

    8.0

    Had arrived from London & after passing through immigration fancied a walk, so walked to terminal F & had about an hour to boarding time, sat in fast food area & walked to gate. Boarding fine in back row next to a family and unhappy young child, but were offered seats two rows in front which we ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    N/A
    Service
    8
    Entertainment
    N/A
    Food & Drink
    8
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 09/01/2016

    US Airways Business

    London to Philadelphia
    on: A330-200

    8.8

    Had checked in on line the evening before, which was straight forward & our pre-selected seats came up. Arrived at LHR in 3 hours pre-departure using Zone H roadside premium check in. Directed immediately to desk manned by a gentleman, explained we were travelling together, but on different ...

    Boarding
    7
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 21/09/2015

    British Airways Economy (short haul)

    Amsterdam to London
    on: A319

    8.5

    Had checked in on line the day before and again managed to move seat forward from 17 to 7. Arrived at Schipol printed off boarding pass and dropped off bags. Security had long lines, but they were well marshalled and the e passport gates worked well. You walk a long way at schipol, perhaps ...

    Boarding
    7
    Seat for Sitting
    8
    Seat for Sleeping
    N/A
    Service
    9
    Entertainment
    N/A
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 19/09/2015

    British Airways Economy (short haul)

    London to Amsterdam
    on: A319

    8.7

    Hade checked in on line the evening before and managed to move from 24A & B to 5E/F, much better. LGW long queues at checkin, but moved fast and really just needed to do bag drop. Lady didn't say a great deal, except flight on time, long queue this made sense. Security ok and wait in general ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    N/A
    Service
    9
    Entertainment
    N/A
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 14/08/2015

    Etihad Airways Business

    Abu Dhabi to London
    on: A380

    9.1

    After using the excellent Etihad lounge, having taken a shower and given a facial shave, enjoyed the scrambled egg with haloumi and feta, with mackeral, headed to what has felt like our second home for the last few weeks gate 33 (2nd visit to Australia in 4 weeks). Boarding efficient and ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    10
    read more
  • Flight on 13/08/2015

    Etihad Airways Business

    Brisbane to Abu Dhabi
    on: B787-9 Dreamliner

    9.3

    Had checked in on line, but hadn't printed off boarding pass. Used the airtrain from central Brisi, its a quick 20 odd minute journey, there was one due in 3 minutes time and despite having paper on line tickets the friendly man helped us across the barrier. Arrived at check in to find them ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    10
    Baggage
    9
    read more
  • Flight on 01/08/2015

    Qantas Economy

    Sydney to Tamworth
    on: Q-200

    8.5

    Had checked in on line the day before and just needed to print off our boarding passes and check in our bags. Self service machine didn't seem to cope with our UK passports, so went to a check in desk, short line up and promptly processed. Security quick & straight forward. Coffee and some plane ...

    Boarding
    9
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    7
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 30/07/2015

    Etihad Airways Business

    Abu Dhabi to Sydney
    on: A380

    7.9

    Transiting at AUH having arrived from LHR. Flight boarded on time, but only 15 minutes after scheduled departure was an announcement made that we wouldn't depart for another 30 minutes due to air traffic control managing the Australia flights over Muscat. Push back as stated then take off about ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    9
    Service
    6
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    7
    Baggage
    9
    read more
  • Flight on 29/07/2015

    Etihad Airways Business

    London to Abu Dhabi
    on: A380

    8.6

    Had checked in on line the evening before, transfer arrived bang on time at 6.30, driver pleasant & got us to LHR in good time. Check in prompt and security quick off to lounge to find flight put back by 30 minutes to 10.00 departure, not surprising as in bound had arrived late. Enjoyed the eggs ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    8
    Baggage
    9
    read more
  • Flight on 05/07/2015

    Etihad Airways Business

    Abu Dhabi to London
    on: A380

    9.1

    Had connected from Sydney, so arrived at gate and boarded promptly. Were seated in the middle seats together, offered a welcome drink, had the Jacquart Champagne. Cabin steward introduced himself and took my order of a coffee on departure & lunch 3 hours later at 12.00. Push back 10 minutes ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    10
    read more
  • Flight on 04/07/2015

    Etihad Airways Business

    Sydney to Abu Dhabi
    on: B777-300ER Config.1

    8.9

    Arrived after being dropped off about 4 hours before departure, but needed to re pack some bits and change, so by 3 1/2 hours check in was open (we had already checked in on line and had our boarding passes). We were second in line, the person in front seemed to taker longer than expected, but we ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 26/06/2015

    Etihad Airways Business

    Abu Dhabi to Sydney
    on: B777-300ER Config.1

    8.4

    Had arrived from LHR late, so only had a short visit to the Etihad lounge before boarding at a near by gate. Boarding was ordered and we boarded early. We were seated together in the middle, the seat was comfortable, but space was limited, but we had been spoilt in the A380. Champagne was ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    9
    Service
    8
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 26/06/2015

    Etihad Airways Business

    London to Abu Dhabi
    on: A380

    9.0

    Needed to travel to Australia at short notice due to an elderly relatives condition, who sadly died the evening before we departed. We managed to gets seats less than 24 hours before departure, but too late to get the car to LHR. Early 4.30 start saw us get to LHR at 7.15, smooth check in ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    8
    Baggage
    9
    read more
  • Flight on 09/02/2015

    British Airways Business (short haul)

    Zurich to London
    on: A320

    8.0

    Checked in on line the day before and moved our seats forward to 2DF. Very helpful check in agent working for Dnata, advised about lounges as wasn't sure if we'd depart from D or E gates. Security no problem, polite staff. Ended up in the one world lounge, read sunday independent, had a ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    N/A
    Service
    6
    Entertainment
    N/A
    Food & Drink
    7
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 06/02/2015

    British Airways Business (short haul)

    London to Zurich

    9.2

    Had checked in on line the day before and managed to get last 2 seats together at the back of club 9D &F so busy looking flight. Checked bags short delay in the line but customer ahead issue solved and promptly checked in, fast track far from it and got the body scan treatment, staff polite. ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    N/A
    Service
    10
    Entertainment
    N/A
    Food & Drink
    10
    Punctuality
    10
    Baggage
    9
    read more
  • Flight on 14/11/2014

    Singapore Airlines Business

    Singapore to London
    on: B777-300ER (Config.1)

    9.8

    Had connected from Perth and had 2 1/2 hours, so headed for the lounge, had some hake in sweet and sour sauce, green tea and water, Excellent shower facility and unlike in Dubai no queue. Last gin and tonic, then headed for the gate, boarding started soon after. Very spacious 1 2 1 seating, ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    10
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more
  • Flight on 13/11/2014

    Singapore Airlines Business

    Perth to Singapore
    on: B777-200 (Config.1)

    9.6

    Arrived at PER which has lots of work going on in surrounding roads and some of which has changed from the week before. Prompt completion of check in had already done this on line earlier and was told location of Kris lounge. Security prompt, no fast track. Last minute shopping, special of 20% ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    9
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more
  • Flight on 06/11/2014

    Singapore Airlines Business

    Singapore to Perth
    on: B777-200 (Config.4)

    9.3

    Had connected from LHR and was flying on to Perth, were at A20 so went on the Skytrain and waited. Boarding prompt and well organised. Very good crew offered water and juice pretake off. Push back pretty prompt and then a medium way to the runway. G & T aperitif and then lunch of Prawn ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on

    Singapore Airlines Business

    London to Singapore
    on: A380-800 (Config.1)

    9.3

    Had checked in on line the evening before and arrived in good time, just under 3 hours before departure time. Check in smooth at desk and was given onward boarding pass and invite to Plaza lounge. After a bit of shopping, arrived at lounge, plentiful selection of food, but no views of runway (no ...

    Boarding
    7
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    10
    Food & Drink
    10
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 08/08/2014

    British Airways Economy

    Stockholm to London
    on: A320

    6.8

    Arrived at Arlanda, prompt bag drop and collection of boarding passes, check in agent hardly engaged with us, despite being the only ones in the queue. Security fine and waited by gate. In bound plane arrived in good time, boarding began 45 minutes before push back time so all boarded on time only ...

    Boarding
    10
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    5
    Entertainment
    6
    Food & Drink
    4
    Punctuality
    6
    Baggage
    8
    read more
  • Flight on 02/08/2014

    British Airways Business

    London to Stockholm
    on: B767-300 (European config.)

    8.1

    Checked in on line the day before and chose 6J/K, only front section being used for business. Bag drop area a bit disorganised as some desks closed but not clear they were shut, our desk was fine but several other passengers were directed away to other desks. Busy feel as Saturday in peak ...

    Boarding
    7
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    8
    Baggage
    9
    read more
  • Flight on 04/07/2014

    British Airways Economy (short haul)

    Bordeaux to London
    on: A319

    8.3

    Arrived on local bus in good time just as desks were opening up, polite helpful member of staff printed boarding passes and checked bags. In 5A/B/C which was the first row of economy. Plenty of seating in gate area, good boarding, seat ok for short flight. Welcome and push back over 5 ...

    Boarding
    9
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    7
    Food & Drink
    9
    Punctuality
    9
    Baggage
    8
    read more
  • Flight on 28/06/2014

    British Airways Economy (short haul)

    London to Bordeaux
    on: B737-400

    7.1

    Checked in online. Full flight so seated in separate rows from my 2 friends. Arrived at LGW for bag drop, a family had a complex issue which seemed to be taking a long time to deal with so only one desk working so queue slow to move. Other staff standing around but not opening desks. ...

    Boarding
    7
    Seat for Sitting
    7
    Seat for Sleeping
    6
    Service
    8
    Entertainment
    6
    Food & Drink
    8
    Punctuality
    7
    Baggage
    8
    read more
  • Flight on 10/02/2014

    British Airways Economy (short haul)

    on: A320

    7.6

    Had checked in online the night before and moved our seats forward, arrived I good time at checkin and was promptly checked in with my One world card from Qatar swiped. Called promptly to the gate, which had decorated windows with small gaps. A general boarding call made, then a wheelchair ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    7
    Food & Drink
    7
    Punctuality
    7
    Baggage
    7
    read more
  • Flight on 10/02/2014

    British Airways Business (short haul)

    on: A320

    8.6

    Checked in on line and collected boarding pass at the check in desk, security sow but polite. Small lounge with no real view but comfortable with a range of snacks. Called and boarded very friendly welcome and asked about my trip (to celebrate my birthday) In 1a& 1C. Push back on time and a ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    8
    read more
  • Flight on 04/01/2014

    Swiss Business (short haul)

    on: A320-214

    8.1

    Check in at LHR a bit of a crowded affair, no bag drop open and a queue with 2 members of staff checking in passengers. Economy desk free, but told we didn't need to queue! Security quick, through to Star Alliance lounge in T1. Adequate food, nothing special, had the sandwiches and a couple of ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    7
    Punctuality
    7
    Baggage
    8
    read more
  • Flight on 04/01/2014

    Swiss Business (short haul)

    on: A320-214

    7.5

    Had checked in on line and needed to print off boarding passes, self service machines slow and some out of actions, queued and told to use machine instead, lady didn't seem to understand, but went to business desk and completed process smoothly. Through security and to Swiss lounge in Zone D, given ...

    Boarding
    6
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    8
    Entertainment
    7
    Food & Drink
    8
    Punctuality
    8
    Baggage
    6
    read more
  • Flight on 01/12/2013

    Qatar Airways Business

    on: A330-300 (281 seats)

    7.6

    After arriving from MEL, went to gate and was told our seats had changed and we would be seated separately, not impressed as we had lost window seat found plane had changed from 777 to 330. Agent put us together and told me the passenger in the middle seat would swap and this would be sorted by ...

    Boarding
    5
    Seat for Sitting
    7
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    7
    Baggage
    9
    read more
  • Flight on 01/12/2013

    Qatar Airways Business

    on: B777-200LR

    8.1

    Had checked in on line, check in prompt and then through security to the Qantas lounge. This was quiet at the beginning had some water then a glass of wine and some nibbles, the food offering was mainly salads, but had eaten with friends before heading to the airport. The quiet of the lounge was ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    6
    Entertainment
    7
    Food & Drink
    8
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 23/11/2013

    Qatar Airways Business

    on: B777-200LR

    7.9

    Bused from the Premium terminal in Doha to the plane, where we were held for a few minutes before being allowed to board. Welcomed by a female member of staff who introduced herself, but unfortunately she wasn't serving our section. Had a glass of billicart salmon champagne, before take off which ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    9
    Service
    6
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 23/11/2013

    Qantas Economy

    on: B767-300 (Config 1)

    8.6

    checked in on line and were allocated our requested seats a 2 by the window, arrived at PER and printed off baggage label and sent bags on their way, through security in good time. Boarded efficiently, tight seats but spoilt after 78 inch pitch on international flight a few days before. Push back ...

    Boarding
    9
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 23/11/2013

    Qantas Economy

    on: B767-300 (Config 1)

    8.8

    Checked in on line, arrived and self checked bags, then proceeded to gate. Boarding prompt, welcomed by name twice, fairly full flight, again in a 2 seater by the window. Mature crew, but worked well and seemed to enjoy their job, detecting a seat which wouldn't go to upright. Biscuits and hot ...

    Boarding
    10
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    9
    Food & Drink
    8
    Punctuality
    8
    Baggage
    9
    read more
  • Flight on 21/09/2013

    British Airways Economy (short haul)

    on: A320

    6.3

    Check in at T3 quick and efficient, friendly Asian gentleman asked my partner where Narrabri was (place of birth), quickly through to main waiting area, plenty of shops. Got to gate on time and then whilst seated told flight would be 10 minutes late and then this got extended. Bused off to ...

    Boarding
    4
    Seat for Sitting
    7
    Seat for Sleeping
    5
    Service
    9
    Entertainment
    5
    Food & Drink
    8
    Punctuality
    4
    Baggage
    8
    read more
  • Flight on 21/09/2013

    British Airways Economy (short haul)

    on: A320

    7.6

    Long looking check in queue, but another gate opened, only to find 1 25 delay, through immigration and into waiting area. Lunch in upstairs café and very helpful waiter who took our florints and euros, being very patient with us. Boarding no problem and was welcomed by name on entering the ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    8
    Entertainment
    7
    Food & Drink
    8
    Punctuality
    5
    Baggage
    7
    read more
  • Flight on 17/03/2013

    Virgin Atlantic Business

    on: B747-400 LHR Config.

    9.1

    Partner had checked us in the day before, so headed to LHR in good time. Check in prompt and directed to fast track security, after shopping to the clubhouse lounge. Enjoyed the vegetarian breakfast, very good service, got enrolled for flying club and off to board. Boarding straight forward and ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 17/03/2013

    Virgin Atlantic Business

    on: B747-400 LHR Config.

    8.9

    Had successfully checked in on line the night before, check in prompt and directed to clubhouse lounge which is before security. Good lounge, very attentive staff who couldn't do enough. Enjoyed the Virgin redhead cocktail, a crab cake with salad, then a glass of sauvignon. Helpful boarding call, ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    8
    Entertainment
    9
    Food & Drink
    7
    Punctuality
    10
    Baggage
    9
    read more
  • Flight on 17/12/2012

    British Airways Business (short haul)

    on: A319

    8.4

    Had checked in on line & arrived 2 hours ahead, to receive boarding pass & check in bags. Immigration & security check, was delayed behind a spanish women who seemed to be in a hurry, but was duly carefully checked by the security team. After buying chocolate headed to the DNAta lounge, good ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    8
    Entertainment
    8
    Food & Drink
    7
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 17/12/2012

    British Airways Business (short haul)

    on: A319

    8.3

    Arrived after staying at the near by Sofitel as this was an early flight and would have meant an early start from North London. Check in no problem, headed for the galleries lounge for light breakfast of juice, pan au chocolat and tea. Knew the gate meant being bused off stand, but got on board ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    8
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    9
    Baggage
    8
    read more
  • Flight on 10/12/2012

    British Airways Business (short haul)

    on: A320

    8.4

    Checked in on line and had 2 together with friend in same row on opposite side. Bag drop efficient, found the lounge in t3' enjoyed the soup and a nice glass of white, then headed for the gate. As this was T3 it was the large gate area with buses to the stand. Queued for about 10 minutes and was ...

    Boarding
    6
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 10/12/2012

    British Airways Business (short haul)

    on: A320

    8.8

    Arrived from coach at airport, had book in on light, but were changed to 1a and 1c, so were pleased. After shopping headed to lounge, for a few snacks. Went to gate to find delay of 20 minutes to departure, boarded and apologies from capt Margaret. Push back just after 7pm and short taxi and ...

    Boarding
    9
    Seat for Sitting
    10
    Seat for Sleeping
    7
    Service
    10
    Entertainment
    7
    Food & Drink
    10
    Punctuality
    8
    Baggage
    9
    read more
  • Flight on 28/11/2012

    Qatar Airways Business

    on: A330-200 (Config.3)

    8.8

    Having transitted from Perth and arrived early, had sat in the premium lounge and had some scrambled egg, headed off to the bus and was taken to the other side of the runway to a big parking station of planes. As last leg of my holiday had a glass of Bollinger Rose champagne pre take off. Push ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    8
    read more
  • Flight on 24/11/2012

    Qatar Airways Business

    on: B777-300ER (Config.1)

    9.0

    Transitted from premium lounge having arrived from LHR, bus for business passengers, boarded and welcomed by Cabin service director, glass of Veuve Cliquot, flight in bound had arrive late so left over 30 minutes late, but only medium taxi and took off into the night. Pre-dinner drinks and meal ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    10
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    8
    Baggage
    9
    read more
  • Flight on 24/11/2012

    Qatar Airways Business

    on: B777-300ER (Config.1)

    9.6

    Arrived at Perth airport just over 2 hours before departure and after a short queue was checked in with new boarding pass after checking in on line, security was busy but flowed over 15 minutes of queuing, there was a busy emirates flight a head of us. After a bit of a shop, headed to the ...

    Boarding
    10
    Seat for Sitting
    10
    Seat for Sleeping
    10
    Service
    9
    Entertainment
    9
    Food & Drink
    10
    Punctuality
    10
    Baggage
    9
    read more
  • Flight on 22/11/2012

    Qatar Airways Business

    on: A330-200 (Config.3)

    9.5

    Checked in on line day before, only minor niggle was the telephone number which blocked and didn't give an explanation, until I worked out the need for international code, then was allowed to proceed. Check in staff at Heathrow very polite, but didn't get my ETA checked on my passport as my final ...

    Boarding
    10
    Seat for Sitting
    10
    Seat for Sleeping
    10
    Service
    9
    Entertainment
    9
    Food & Drink
    10
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 21/11/2012

    British Airways Business (short haul)

    on: B767-300 (European config.)

    5.9

    Straight forward check in and boarding well controlled, but then it was one of the worst club europe experiences to date. Seated in rear 3 row section, no cabin crew visible, so no jackets taken and no help for passengers, 2 passengers in wrong seats, dealt with this ourselves. Push back prompt and ...

    Boarding
    9
    Seat for Sitting
    7
    Seat for Sleeping
    7
    Service
    2
    Entertainment
    2
    Food & Drink
    4
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 07/07/2012

    British Airways Business (short haul)

    on: B767-300 (European config.)

    6.8

    Had checked in on line the evening before and wasn't suprised to see the only 2 seats together were in the middle 9d & f in the back row of the front section of club europe. Completed bag drop at LHR in club area, member of staff asked about frequent flyer programme and entered our Avios number. ...

    Boarding
    4
    Seat for Sitting
    8
    Seat for Sleeping
    0
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    7
    read more
  • Flight on 03/03/2012

    Emirates Business

    on: B777-300ER (three-class)

    8.6

    Having connected from Sydney after a quick shower in the lounge, we headed to what seemed a distant gate where boarding was in progress. Once onboard saw we were on the plane with the old angle flat seats, but still with plenty of space. Left gate close to departure time and finished my Veuve as ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 18/02/2012

    Emirates Business

    on: B777-300ER (three-class)

    9.1

    Early start, to be picked up at 3.30 for transfer to Sydney airport, short journey and there by 3.45. Prompt check in, but advised immigration didn't open until 4.30. Got through via express line and airport just opening up. The Emirates lounge is on the lower ground level, it had pleny of hot ...

    Boarding
    10
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 17/02/2012

    Emirates Business

    on: B777-300ER (three-class)

    9.0

    Our transfer arrived promptly, the driver was chatty and got us promptly to LGW. Having mostly checked in on line, check in was rapid and after a slow queue at what was fast track got to the Emirates lounge. This lounge has consistently had a good choice of foods, I enjyed a very mustardy welsh ...

    Boarding
    10
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 17/02/2012

    Emirates Business

    on: B777-300ER (three-class)

    8.0

    Arrived at the gate which looked fairly full and an anouncement was made that boarding would be delayed due to late arrival of the inbound plane. Boarding began after the departure time and then a delay was announced due to technical problems, eventually we departed at 04.00. Decided to skip ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    8
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    6
    Baggage
    8
    read more
  • Flight on 13/12/2011

    British Airways Business (short haul)

    on: A319

    9.5

    Checked in the evening before and were able to select the back row together, but little other choice. Arrived at Terminal 5 a good 2 hours ahead of departure and once bags were checked in found the lounge airside. Good range of food and drinks. Headed to gate just as boarding commenced. 16/20 ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    10
    Entertainment
    9
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more
  • Flight on 13/12/2011

    British Airways Business (short haul)

    on: A321

    10.0

    Arrived over 2 hours ahead of time, self check in and bag drop worked well. We were guided to the novia? lounge. This facility had plenty of hot and cold drink, as well as light snacks, we spent the time reading the independent close to the SAS gates. Boarding was about 25 minutes before ...

    Boarding
    10
    Seat for Sitting
    10
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    10
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more
  • Flight on 08/10/2011

    Virgin Atlantic Business

    on: A340-600

    9.0

    VS11 LHR to Boston (BOS), wouldn't let me check us both in on line, but arrived at LHR to a short queue. Both desks check in staff were on the phone and there was a lady who didn't speak english with a very big case. However the supervisor escorted us to the floor above and we were checked in ...

    Boarding
    9
    Seat for Sitting
    10
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 08/10/2011

    Continental Airlines Economy (short haul)

    on: B737-800 (16/144)

    8.8

    Boston to Newark, Short trip, cheked in by computer by member of staff. Polite, but didn't check my id until prompted and didn't look at my friends. Through security and landside promptly. Boarding prompt and push back a few minutes late.3 3 formation comfortbale for a short 49 minute flight. ...

    Boarding
    9
    Seat for Sitting
    8
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    9
    read more
  • Flight on 08/10/2011

    Continental Airlines

    9.0

    Arrived at Newark in good time and were promptly checked in. Throught security, with good humour and in to departure area. Got texted by friend who had arrrived from Munich, but was worried about making the flight due to long lines at immigration, but met her at the gate with time to spare. Newark ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    9
    Baggage
    10
    read more
  • Flight on 08/10/2011

    Continental Airlines Economy (short haul)

    8.6

    Arrived at Ithica to a short queue, which seemed to take the check clerk a long time to deal with. The flight back to Newark was listed as delayed. It took some time to determine that as we were flying internationally with Virgin our bags could be through checked to London. However that saved us ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    9
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    7
    Baggage
    8
    read more
  • Flight on 08/10/2011

    Virgin Atlantic Business

    on: B747-400

    9.9

    After connecting from Ithaca, found the virgin check in area 3 hours + before the flight was due to depart. Polite member of staff confirmed baggage was through checked and reissued boarding passes, along with direction to the lounge. The lounge is situated before security near to duty free ...

    Boarding
    10
    Seat for Sitting
    10
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    9
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more
  • Flight on 28/12/2010

    Delta Business

    on: A330-300

    8.5

    Arrived in good time having checked in on line in the hotel, very short queue and bags were through checked to London, as we were in transit in Atlanta. Were told we could use the sky team lounge as were connecting on to an international flight. Security was slow but the staff were polite and ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    8
    Service
    9
    Entertainment
    8
    Food & Drink
    9
    Punctuality
    8
    Baggage
    8
    read more
  • Flight on 19/12/2010

    British Airways Business (short haul)

    on: A320

    6.3

    Having checked in the evening before, walked to fast bag drop we were asked if we knew where the lounges were and headed to security. The galleries lounge is large and spacious and there was plenty of food and drinks available, with a view over the arrivals runway. A general boarding call was made ...

    Boarding
    8
    Seat for Sitting
    9
    Seat for Sleeping
    0
    Service
    8
    Entertainment
    0
    Food & Drink
    8
    Punctuality
    9
    Baggage
    8
    read more
  • Flight on 19/12/2010

    British Airways Business (short haul)

    on: A319

    0.0

    Having arrived at a snowy and misty Oslo airport, I wasn't surprised to see that the BA flight before had been cancelled. Check in was prompt and we were in aisle seats 7C & D. We found our way to the Norwegian lounge, which had a small selection of snacks and drinks. At the gate we boarded and ...

    Boarding
    0
    Seat for Sitting
    0
    Seat for Sleeping
    0
    Service
    0
    Entertainment
    0
    Food & Drink
    0
    Punctuality
    0
    Baggage
    0
    read more
  • Flight on 18/12/2010

    Delta Business

    on: B767-400ER (76D)

    9.0

    Arrived in good time for check in the day after the explosives were found at East Midlands Airport. Though check in slow as there was a single member of staff checking us in, who was trying to get additional help, ESTA checks were also completed. Through fast track and after some shopping ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    8
    Entertainment
    9
    Food & Drink
    9
    Punctuality
    10
    Baggage
    9
    read more
  • Flight on 18/12/2010

    Delta Business (short haul)

    on: B757-200 (Version 1)

    9.1

    Arrived from Manhattan on the metro & arrived at the terminal in good time. Directed to check and no one else was a head of us, promptly checked in and seated in pre-assigned seats. Boarding prompt seating in a 2-2 formation on this 757. Offered a pre-departure drink, for a 9.00 flight I was ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    9
    Service
    10
    Entertainment
    8
    Food & Drink
    10
    Punctuality
    9
    Baggage
    9
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