British Airways » World Traveller Plus (premium economy) » User reviews
Class rating 6.7
- Boarding 7.3
- Seat for sitting 7.0
- Seat for sleeping 4.8
- Service 6.4
- Entertainment 6.3
- Food & drink 5.3
- Punctuality 7.9
- Baggage 7.6
- Of course, your ratings vary widely for different classes. Choose one below for full details.
- B767-300 - 6.6
- B747-400 High J - 7.2
- A320 - 6.9
- B737-400 - 6.2
- A321 - 7.3
- B787 Dreamliner - 7.3
- A319 - 6.8
- B747-400 Mid J - 7.4
- A350 - 0.0
- B777-200 (Four class) - 7.6
- B777-200 (Three class) - 8.8
- A320 (Domestic) - 6.9
- B767-300 (European config.) - 5.8
- A318 - 9.3
- Embraer 170 - 6.1
- Embraer 190 - 6.7
- A321 (ex-Bmi) - 6.4
- B777-300ER - 7.6
- A380 - 4.3
See what everyone's saying about British Airways. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
frustratedflyer flew British Airways World Traveller Plus (premium economy), on a A380 (25/11/2013 21:16)
My first trip on BA's A380. Flying regularly from HKG I expected it to be a short walk from check-in to the gate but was shocked to see it at the far end of the airport (gate 64). I later found out that this is because of the location of the A380 gates. As I had to catch the train I arrived rather late at the gate so have no idea if there was priority boarding but there were three queues and fortunately mine was quite quiet.
The crew brought round newspapers and a glass of sparkling wine or water before take off. The first time I recall a drink being offered by BA. I was surprised that the IFE was not switched on until after take off as it is normal for it to be on now.
I was in 61D the second row of the cabin. Row 60 in the centre has the most leg room for sure followed by Rows in front of the bulkhead on either side of the cabin. The downside to being near the front is of course screaming babies and we had one on this flight. Legroom was good though. With 9 rows of seats the cabin is much bigger than the WT+ cabon on a 777 or 747 and I must say i prefer the smaller cabin on these other aircraft.
FormerlyDoS flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (24/11/2013 10:49)
LHR EWR 6hr 50m Premium Economy (World Traveller Plus)
I booked this flight as I’m on a fixed priced job this week and decided to increase the margin by doing WT+ outbound on a dayflight and CW back overnight. The choice of London was dictated by scheduled needs.
I checked in online, confirming the seat I had pre-selected.
GC South was quite full, but still a pleasant environment to spend a couple of hours waiting.
By coach, from A10. It was okay, but I wouldn’t have enjoyed the experience had I paid for business or first.
This aircraft, G-ZZZA had the new WT+ cabin. I’ve always liked the old WT+ product and have said so on here in the past. The new seat is better, e.g. the headrest is more supportive, but I’d class it as evolutionary, not revolutionary and it is a good product.
I had a first row aisle seat and the leg rest was good for me, made the seat more comfortable; People with longer legs tend to find this of less use.
A choice of juice or water, eventually, after boarding.
I had a G&T from the bar run, before lunch, as I didn’t like the look of the mini bottles of wine, it was a Gordons and was good.
Lunch was served on a single tray (this is enhanced economy, after all) and there was a small apple and celery salad, followed by a choice of Thai Chicken Curry or Boeuf a la visage de Christine Lagarde and then some plastic looking dessert, which I left in it’s pot.
The chicken curry was no more Thai than me, but it was tasty and I enjoyed it.
The crew were pleasant, but pretty disengaged and I’d say did the minimum acceptable job. On deplaning, several were talking to each other and ignored us, but a steward by the exit and the first officer both wished the passengers a cheery goodbye.
The new Thales system and a big improvement, with a reasonable sized screen.
A good range of movies (especially if you like James Bond, as they seem to have the whole catalogue on there) - I watched Thunderball and then Red 2 (which was fun), so the OFE was the outstanding part of the journey, for me. Still not in the EK/EY league for sheer choice, though.
Mine was out towards the end, no complaints as priority baggage is not part of the offer.
The flight was over an hour late, due to a technical problem.
It was okay for the money paid (£1,500 return) and 7 hours in a WT+ is definitely doable, but I would not wish to go a lot further.
Would I cross the road for this product/service, no, there are better value choices out there.
stuartv flew British Airways World Traveller Plus (premium economy), on a A380 (21/11/2013 12:39)
Two of us flew WT+ from LHR to Hong Kong as part of a trip to Singapore and wanted to try the new A380. I've flown Singapore Airlines economy on the A380 a couple of times and was interested in making the comparison.
We started at the South Lounge but this was full to overflowing so we cut our losses and headed for the B Gates Lounge which was practically deserted and an oasis of relative calm. A selection of fresh sandwiches and soup was on display along with fresh fruit and a reasonable selection of wines.
Our flight boarded on time at Gate C64 and was perhaps the most chaotic boarding experience I've encountered, and this includes the Ryanair / Easyjet scrums I've subjected myself to over the years. The issue seemed to be that the width of the concourse just wasn't wide enough for the volume of passengers preparing to board. There was a Fast track sign but this was largely ignored as it could only be seen when within ten feet because of the mass of bodies. Once boarding was announced people in the Fast Track lane filtered in from all angles which just added to the general discomfort. I have no idea if BA are addressing this but something clearly needs to be done to allow more space for that many people to board.
The A 380 is split into may small cabins and this gives the effect of being on board a far smaller plane. The WT+ cabin was well lit and appeared calm and comfortable. Additional storage is now provided betwee the window seat and window and this is significantly large enough to be able to store just about everything one might need that would ordinarily be stored overhead.
The seat itself was no more comfortable than any other WT+ seat but the depth of the seat cushion felt shorter than I remember on the 777 / 747 and seemed to cut into my thighs. I'm six feet tall and found it difficult to get comfortable throughout the flight.
I have to say that my economy seat on Singapore Airlines A380 was perhaps more comfortable with an equal choice of entertainment although with less seat pitch.
Departure was on time and as usual for the A380, take off was nearly silent and incredibly smooth.
The seat-back TV is large and bright and the entertainment on board could have kept me amused for days.
Food service was efficient and courteous and the food of good quality. Service on board throughout the flight was excellent.
One of the benefits I found previously with this aircraft is that I don't generally suffer with headaches like I do with the 777 / 747 long haul and people tell me this is because of the reduced apparent altitude. With this BA flight, after about 6 hours I had the most crushing headache that lasted well after landing. This could well be a coincidence but I was surprised I felt quite so bad.
We arrived early and disembarked swiftly.
I can see no great benefit in flying on the A380 which is a shame. The cabin was no more or less comfortable than other WT+ cabins I've used over the years and I'd not specifically opt for this type of plane when others were available on the same route.
The interior of the plane was typically BA, a little dull but functional. I think they've missed a trick here and could have added a touch of class to what is a pretty dour interior for this new range of aircraft.
If I were to make a direct comparison between WT+ and Singapore Airlines economy on the same type of plane I think I'd save the money and fly Singapore - and I'm a huge BA fan!
Alexander flew British Airways World Traveller Plus (premium economy), on a B767-300 (13/11/2013 23:35)
The move to Economy Plus is well worth the additional cost on a long trans Atlantic flight. The extra spacing of the seats enables one to relax and enjoy the flight and to find a more restful position for sleeping. The additional service by the crew members also make the journey more pleasant.
TominScotland flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (20/10/2013 06:06)
I connected to this Singapore - Heathrow service at Changi after a longish connecting wait in the BA Lounge. Boarding iteslf was uncomplicated and I was one of the first aboard, welcomed at the door and directed to my seat. WT+ was the new seating which was great and i had one of the two solo seats at the front of the cabin where configuration is 1-4-1 rather than the standard 2-4-2. The seat is fairly throne line but does have a great area for books etc to the side of the seat. Recline is sufficient for me and the footrest with no-one in front means plenty of room. The downside on my flight were the two passengers who seemed to see my arm rests as fair game to stretch out their feet so, on a number of occasions during the night, I knocked them back - we all have to do intomate on flights but this was a tad too intimate!!
The cabin crew in WT+ were very friendly and served OJ/ water prior to take off. No sign of a CSD welcome for Gold members on this flight - maybe because it was overnight.
We were welcomed by the captain who announced a long 13' 05" flight. We pushed back on time but had to wait a while for take off so a slightly late arrival was predicted - 15 minutes as it transpired.
Once airborne, drinks service came quickly followed by dinner - Asian coleslaw salad (very cabbagy), two mains options and desert from CW with real metal cutlery and a linen napkin etc. The choices were
Grilled fillet steak (nicely done and tasty) with herb butter, green beans, baby carrots (both veg way over cooked) and mashed potatoes (watery)
Snapper in black bean sauce with bok-choy and egg friend rice (which I did not sample)
Desert was Lychee jelly with passion fruit coulis.
Verdict - satisfactory but not earth shattering....
I slept well (except for the feet intrusions) and, as is normal with me, did not use the iFE. Getting towards arrival, I read a bit - the plus of a lonesome seat meaning other passengers were not disturbed.
On the menu card, breakfast was decsribed as a 'light meal" including juice, tea and coffee. This turned out to be English breakfast or omlette (neither of which I selected), yoghurt and a croissant - the same offering as WT as the cutlery was decidedly plastic. Not sure why they mix and match service in this way - after raising expectations with dinner service, its not great to bring passengers down to earth in this way!!
We landed a few minutes late and, after a short taxi, quickly deplanned into 5B.
Good seating for WT+ (especially my choice of seat), a pity about the smelly feet and the down graded breakfast service.
TominScotland flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (21/09/2013 07:16)
I flew into Bangkok from Yangon and spent a pleasent time in the BA Lounge. Its small but quiet and the service is all Thai smiles so a shower and a few snacks later, I headed to the Gate. Boarding was called for premium passengers but there were no checks so people boarded at will. I was among the first and soon found my seat, 13G. I deliberately did not choose a front row in this old version of PE, having been very uncomfortable in my seat a few weeks ago. This second row seat gives good leg room and the recline of the seat in front is not really a problem when leaving your seat. The cabin was full so not room to spread out.
The aircraft pushed back on time ahead of an 11' 25" flight. A long taxi and we were off. Service commenced quite quickly - drinks followed by a choice of beef or Thgai style fish. I picked at the beef which was over cooked and, therefore, not very palatable. Then it was sleep which was fine for me on this trip. My complain was that the IFE at my seat was faulty - it flicked on when switched off and shut down when meant to be on. This was annoying at times during the night. Two attempts to re-set failed to make a difference. Cabin crew were fine thoughout but did not go much beyond the call of duty.
Breakfast was served some 1' 40" out from Heathrow but I declined in favour of a lounge repast while waiting for my Glasgow connection. The coffee was good, however.
We landed a few minutes late after a couple of circuits over North London. The T3 gate was a long way out so a goodly walk took me to the bus transfer to T5 where the driver was seeking to emulate Japanese train 'fillers' and pack as many folk into his vehicle as pssible. Once at T5, I headed through Immigration and security and on to the First Lounge.
Given my travel patterns to Indo-China and Myanmar, the revised timing of the BKK flight will work well and the 777 (if it carries new PE) will be a great improvement on the venerable 747.
michaelpeters flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (09/08/2013 14:09)
Since I was going on a 9 hour+ flight, Phoenix to London, I decided to upgrade to Premium Economy. British Airways needs to retire these 747's or do some refurbishment if they intend to keep flying them. I had the most uncomfortable seat I have ever had on a plane. I had to fold 2 blankets and sit on those so I could endure the seat bottom.
Yes, you do get more leg room and having only your travel companion to deal with next to you does help. The food was OK and the service was OK. The video screen was so small and scratched up I did not want to even attempt a movie on it.
For what BA charges for this upgrade in advance I am not sure it is worth it, maybe half the upgrade cost would be justified. I would take your chances and wait to get an upgrade at the airport. On the return flight I did just that and moved to Club Class, what a difference. A much better experience and worth the money.
TominScotland flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (28/07/2013 13:23)
I had arrived in Singapore earlier that day for a couple of meetings and used the MRT from the city, collected my suitcase from Left Luggage and headed early to T1 where BA is located.
There were no queues at check-in and my case was checked hrough to Glasgow and Priority-tagged. I went through Immigration and to the BA Lounge (joint Business and First) and my first visit there since the divorce from Qantas. Its a really good space, with comfortable seating but uninspiring food choices. Still it is a good place to catch up on work.
I went to the gate in good time (close to the Lounge) and was able to board immediately. My seat was 12B in the front row of PE which gives excellent leg room. However, compared to the new BA PE seat (and others in class) it is a disaster - really uncomfortable for both sitting and, particularly, sleeping.
Food was a compensation - a great fillet steak and a good morning breakfast choice as well.
Arrival was early so no complainst on that score.
VerkiTunteng flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (26/07/2013 18:34)
I need help understanding the value proposition of my World Traveller Plus (WT+) flight from Toronto (YYZ) to London (LHR), on a Boeing 747 - which cost double what I would ordinarily pay to fly Air Canada (AC) in economy class on the same route, paying an additional fee for a seat with additional legroom.
I was taking my wife on her first-ever trip to London to meet my family, and wanted to give her a special time. I booked BA (the first time I had ever flown them transatlantic) WT+, figuring she would get a taste of the UK right from the gate and very much looking forward to the experience. Also, I am something of an airplane buff, and the sight of BA's legendary Boeing 747s (B747) are among my most vivid childhood memories. This was to be my first-ever flight on a B747 - and a BA B747 at that - so the flight was going to be extremely meaningful for me.
I was somewhat surprised that there was no separate check-in for WT+ in either YYZ or LHR, but the process went smoothly enough. The departures gate at Terminal 3 at Toronto was a rather drab scene, but that of course is not BA's fault. Again, I was somewhat surprised that WT+ passengers don't get to board in advance; we were actually the very last to board! In the end, this was not a problem either; the WT+ cabin is quite small, in a good way, and there was never the issue that I face when flying in economy of getting to my seat only to realize I've got nowhere to place my hand luggage because someone else (very often sitting nowhere near my seat!) has already filled my overhead storage space with their things! The seat was adequate, with sufficient legroom (though not as much as I could have obtained flying in an economy class seat with extra legroom for half the price). Sadly, this is where my positive impression ends.
I was quite surprised at how drab the cabin looked - I understand the B747 fleet is going to be retired soon and has been in service for a while, but I did have higher expectations of what the cabin would look like considering the premium I had paid (twice the price of an economy seat). I was even more surprised to see how filthy the cabin was, with the area immediately above my seat (where the reading lights are located) being caked with dirt. I looked throughout the cabin and the dirt was throughout. During the flight, dust would fly about the cabin; I heard lots of people sneezing, and I'm sure the dust had something to do with it.
Truly, given how iconic the BA B747 is in the history of aviation, seeing the aircraft cabin in this state was heartbreaking. The aircraft deserves better.
Surprisingly, there was no power outlet or USB slot for me to plug in a personal entertainment device or laptop computer. In AC economy I typically have one if not both. Using the aircraft's in-flight entertainment system was "challenging", to put it mildly. The screen was not significantly larger than my smartphone, and when tried to use the moving map, the program would always shut itself down after a few minutes. Of course, both on the outbound and return flight, the IFE had to be shutdown and re-started because certain passengers had difficulty getting their system to work - but that does happen often and I won't fault BA for that.
Presenting the dinner menu on a printed card was a nice touch; the dinner was fine in terms of quality, arguably slightly better than what I would have had in economy and definitely more quantity. I was shocked that all they served for "breakfast" in advance of landing was a rather disgusting and greasy-looking muffin! Yikes! Definitely inferior to the breakfast I have in economy.
The flight crew were extremely professional, clearly knew their job and inspired confidence. Not the friendliest bunch, but I do respect their professionalism.
I arrived at LHR feeling rather puzzled at why I had paid such a premium for a flight that, on the whole, offered an experience comparable to flying economy class and paying extra to sit in a row with extra legroom. I figured that I must have "missed something". I was even more puzzled after I completed my return flight, which offered a broadly similar experience (at least they offered a consistent level of service!) - so much so that I wrote to BA customer service after my flight, making a detailed comparison between my WT+ experience and my usual flights in economy class, and asking where exactly BA saw the value. I was not angry, just genuinely puzzled.
The response I got largely ignored my economy-WT+ comparison and mentioned all of the various factors that go into determining the price of a ticket, including taxes, airport fees, landing charges etc. I have no idea what the point of any of this was, but they did little to answer my question.
I'd like to fly BA in a premium class again, but I certainly won't be paying to fly WT+ again unless there were some kind of special offer. Having paid double the price of economy class for effectively an economy class flight, my experience has left me feeling rather dumb and taken advantage of.
TominScotland flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (08/05/2013 18:30)
I joined the Heathrow - Bahrain - Doha service, having transfered from my Glasgow flight in T5. I spent some time in the First Lounge (see elsewhere for my very positive comments about catering and general ambience) and then headed out to the C Gates area, which was incredibly quiet - indeed, I think our flight was the only one scheduled for departure at that point.
Boarding started very early, with priority passengers called first. Given the quiet gate area, this did not look like a busy flight and so it proved, with all cabins seemingly well down on 50%. I was greeted by name on boarding, which was fine but not so very important to me. I was seated in 21B, the first row of WT+ but, with plenty of seats free in the cabin, I migrated a few rows back to to have sole occupancy of the four block in the centre and, with nobody in front of me, had a perfect environment for the serious work I was planning on this daytime flight.
The seat and legroom in the revamped WT+ on BA is as good as anything I have tried in this class - superior to Qantas which I have liked in the past and, I would say, probably as good as if not better than Cathay. The seat is wide, legroom allows passengers easy access to the inside while you remain seated and the overall feel of the seat is soft and supportive, if that makes sense. Add to that, both plug and usb power and a reasonable sized screen and things were really looking good for my planned working day on board. I will see what the seat is like for sleeping on my return leg next week.
We pushed back a few minutes late, due to ATC restrictions but, after a short taxi, were airborne and promised a 6 hour flight. Service started soon after we settled into the cruise and here BA does loose out a bit to QF and CX in that the drinks offering is that of economy and the meal service, while enhanced by Business options, lacks the table cloth and finish of the alternatives. However, for me, space and facilities far outweigh food and drink so BA wins by a short head in this class. That said, my beef curry was very tasty.
I worked solidly excepting for food and comfort breaks and did so in comfort and with the ability to spread papers etc all around me - almost like my somewhat cluttered office!! Cabin service staff and attentive (if you required them) were fine and helpful to other passengers looking to enhance their experience with champagne. Sandwiches (wrapped but very fresh) and a Kitkat were served about 45 minutes out from Bahrain.
We landed bang on time and taxied into the terminal. It is about 20 years since i have been to Bahrain I was somewhat surprised to face a demand for 5 dinar and to see my passport disappear into a back office with the abrupt command to "Sit", pointing to some seats. After about 10 minutes, my passport (thankfully) reappeared and was processed, along with a visa receipt. After that, a short wait for my luggage to appear and out into the sticky heat and my hotel transport.
I cannot speak highly enough about BA's new WT+ product - very much 1980s Business Class with the added benefits of seat-side power etc.
chrisg236 flew British Airways World Traveller Plus (premium economy), on a B767-300 (16/04/2013 21:05)
Flying from Calgary to return home to the UK I had decided that the 9 1/2 hours was too much to ask in economy so talked my wife into us spending an extra $1500 for an upgrade to Premium Economy...never again..greatest waste of money ever.
We have already travelled back to Calgary and am still trying to figure out what was the additional cost for...same food ...same toilets...same (poor) service as economy. Cramped seats...no way to sleep and we all came out at Heathrow as basket cases. The cabin interior looked like something from the old Soviet era, bits broken, colours now yellowed, two of the outbound seats didnt recline, one of the inbound seats same problem.
There must be a better product out there. We spent the best part of $6000 for this trip. Thats not small money. Please someone out there read this and tell me that there is a better way for a family to travel. I have always been a BA fan, mostly patrotic reasons but it has to end.
FormerlyDoS flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (29/03/2013 08:21)
BA178 JFK LHR 6 hours 40 minutes
I arrived at JFK on Jetblue, on the 'red eye' from San Francisco, giving me about 4 hours between flights.
Getting from T5 to T7 involves a longish walk, in a covered walkway, to the Air Train, which then covers the distance between the two terminals in about 2 minutes.
After arriving at Jetblue's T5, T7 felt like a public convenience in contrast, dingy, old, somewhat reminiscent of T2 at Heathrow, with low ceilings.
The check in was advertised as opening at 0615, so I had about 40 minutes to kill and went to look for a place for breakfast. I needn't have bothered, as the outlet's oven had broken and they were unable to heat up the chilled breakfast rolls - pretty poor for an international airport in a major city. So off to the Air Train, to find sustenance elsewhere.
Arriving back at 0630, the premium check-in was open, but I noticed that the economy desks were still not opened 15 minutes after the displayed time, I know it is not a premium service, but surely economy pax should still be treated with respect and check in should open as advertised?
Having checked in without fuss, it was time to tackle T7 security, which is on a noticeable slope and not particularly nice. However, the TSA staff were professional and pleasant and i was through in a reasonable time.
The lounge was okay (but nothing special) and I had a shower after reception were able to find someone with a key; that was good, after working a full day and then 5 hours on the red-eye.
Departure was on time and I can't really comment on the boarding arrangements, as it was one of those serendipitous days where the first call coincided with me arriving at the desk and I was 3rd or 4th on.
Boarding the aircraft, I was welcomed back, with my name - a nice touch, but the only time it happened on the flight and found my way to 28D, a bulkhead aisle seat in the middle 4. There was plenty of stowage in the overhead bin, for my computer bag.
Having criticised BA in the past for lack of cleaning, I was pleased to find that this aircraft was immaculate, although the signs of old age in the cabin fittings were all too visible, yellowed grey trim etc.
We departed on time and hot towels were given out. The cabin crew member on my side did a great impression of Bellatrix Lestrange, in both hairstyle and volume, but noise cancelling earphones (mine) took the edge of the vocal assault. I noticed I was addressed as a perfunctory 'sir', rather than my name, but hey-ho, I was more interested in sleeping than conversing.
Breakfast appeared and I declined, much to Bellatrix's surprise. The meal service is really pretty poor, as most people will have eaten breakfast by 0930 and the flight does not arrive at LHR until 2015. To offer a full English or omelette (as nice as they looked) and then follow up with a single muffin, not even on a tray, as the second offering is very poor, in my opinion and evidence of BA's preference for bean counting over passenger service. They should offer a light continental breakfast or similar and then a warm meal a couple of hours out.
Knowing that the catering would be poor (thanks to the BT forum), I had made my own provisions and brought along some healthy things to eat en-route. Bellatrix was even more surprised when I wouldn't eat the muffin and asked me why? "Would you eat that thing, with a shelf life of 37 years?" I replied and got an embarrassed smirk in reply.
The crew were an average BA crew, pleasant, stuck to standards, didn't do anything above or beyond it.
I didn't notice the crew offering water/juice during the flight, although there was a tray out in the galley, for self service.
With the help of a decent tailwind, we ploughed on across the Atlantic and I drifted in and out of sleep to the "Best of the Eagles" (well, I had just been in California for a week), before a descent into Heathrow, where the fun and games started. Holding was for 40 minutes and really annoying, especially as I faced a taxi transfer to Stansted for a 4am alarm call the next day. We arrived at a 'C' gate.
Thankfully both iris machines were working and I got to the carousel in about 15 minutes from leaving the aircraft, the baggage then took about an hour to arrive, which really irritated.
Overall, a very average flight with a short duration, but extended unpleasantly by holding and baggage delays.
All in all, an average to poor flight experience.
LinguaFranca flew British Airways World Traveller Plus (premium economy), on a B777-200 (Three class) (25/03/2013 16:40)
Recently flying to Abu Dhabi on BA was what one would say, a different experience to flying with other airlines I have come to enjoy over the many years. Alas, after many years of absence, I decided to use BA for Outbound Premium Economy and Inbound Business.
My first experience of Terminal 5 at Heathrow was fine and so was my boarding. Cabin Crew were great and extremely helpful and friendly - so no problems there.
This could not be said about the actual aircraft.
Allocated in 15A, the bulkhead seat had little room to stretch. However, no problem as the whole of the centre section of 3 rows of 4 seats were empty so moved to 16C once airborne.
Had to laugh when I asked the Cabin Crew if we were flying in one of the first ever built 777 aircraft when they replied, 'the very first'. So obvious as the IFE screen was smaller than some of today's mobile phones. Imagine a seven hour flight watching a movie on a screen measuring just 11.3cm x 9.2cm with a scratched screen and picture quality worse than a VHS tape. YES, it was dreadful. Such a contrast to the return journey on BA 0072 sitting in Business with a 25cm x 18cm screen and loads of options.
Food was mediocre on both Outbound and Inbound though the actual Cabin crew made up for it as they were superb.
SUMMARY - Though flying out again at the end of April, I'm just hoping I have the opportunity to experince a 777-300 or other aircraft with larger screens and ability to watch a wider variety of programmes when I wish to and not a handful of movie titles switched on when the food is coming round.
After also experiencing Etihad on a recent journey, I must say its Economy in an Airbus is superior to BA's Premium Economy. Though the 777 seating in Etihad Economy is not as comfortable as the Airbus. Is this a 777 problem or the airline's choice of seating?
OllaRoberts flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (02/01/2013 16:42)
BA0015 and BA0016
I traveled to Sydney return on 1 November 2012 thinking being British, BA should be one of the best airlines (not).
The inside of the plane was old and urgent need of updating. The seats were not very comfortable and the monitor was so small, i am pleased I downloaded films onto my iPad to watch with its 10in screen, I could at least watch my films with out eye strain.
Premium Economy was lodged inbetween First Class and Business Class which was awkward because BA staff were not very good at coming round with water during the flight, so i decided to stretch my legs and go and ask for water, in the service station I could see there were bottles
alexpo1 flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (27/12/2012 10:37)
Heathrow to Boston on the BA213
Check-in was very slow with many passengers travelling with everything but the kitchen sink.
After a glass or two of Taittinger in the First Lounge, I made my way to the B gates for the 11:20 departure.
Boarding was very prompt and painless.
The WT+ cabin was full and, as a result, did not feel quite so premium. I was in 22A. I soon discovered that my seat was wonky as the leg rest had a mind of its own. I gave up on my IFE system as it was having a bad day.
For lunch I had the Christmas Fayre followed by a cold mince pie. I'm not sure if it came from the Club kitchen?
My neighbour was a very pleasant Sri Lankan living in England and for me made a poor flight bearable.
Unusually for BA, the landing was a shocker and the First Officer excused himself by saying it was a windy day in Boston! Indeed, the Atlantic did look quite choppy.
Immigration was painfully slow as a LH 747 had just landed before us. It was also slightly intimidating, as is the norm in North America, but friendly nonetheless.
I was soon on my way...a beautiful crisp day in Massachusetts.
laurentnguyen3 flew British Airways World Traveller Plus (premium economy), on a B777-300ER (25/12/2012 15:44)
JFK-LHR. Bag drop and boarding took forever. Take off was late but we landed almost on time.
Seat 22b, exit row. Lots of leg space, unfortunately zero seat storage (the window seat has a little one on the wall).
The seat has an included footrest that is badly designed: my legs had to be folded when resting my feet on the footrest. This is not a resting or comfortable position, I actually felt it added strain on my legs. Anyone above 5'5 would have this problem. I would have much preferred a separate footrest to be laid on the floor. The seat also didn't operate that smoothly from recline-upright positions. Apart from that the seat is quite comfortable to sit on.
Good choices on the IFE but it was a touch screen and my screen didn't respond to the touch, I had to use the remote -kind of annoying.
Overall a this is a good seat, it is just disappointing that in what seems to be a new cabin, some things seem already tired and stopped working as expected.
sandrahegarty flew British Airways World Traveller Plus (premium economy), on a B767-300 (07/12/2012 23:05)
We travelled London to Nassau return in World Traveller Plus. We chose to pay the extra because we wanted larger seats and more space. The seats were ok but we have travelled Premium Economy on Virgin and there really is no comparison particularly as Virgin is a fraction of the price but they dont fly direct to Nassau.
The only difference apart from the seats and more space is that you get a much better meal, although going out we had plastic cutlery. Because you are closer to the door you do get off quicker but your luggage comes at the same time as economy luggage. I can`t complain about any aspect of the journey but the price is extortionate for what you get.
beavington flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (25/09/2012 21:53)
Checkin and boarding in Philadelphia were really quick and efficient though I always wonder why Club World board first when all of World Traveller and World Traveler plus have to come through.
I was pleasantly surprised to discover that this plane had the brand new seating as on the 777-300. The new World Traveller plus seat is much more comfortable than the older one. I was in seat 23G in th middle of teh cabin and had an empty seat next to me.
Departure was on time and the crew were very welcoming and friendly.
The new Entertainment system is great with a huge range of films, tv programmes and radio. There are 2 USB ports to charge your phone/ipad or to watch your own content on the much larger screen
The overall service has improved a lot recently. The food was really tasty. I had the seared beef ( decidedly similar to the Beef fillet in the way out) which was tasty.
We arrived at Terminal 5 B gates more than 30 mins early. T5 was really efficient as usual and I was through border control and had my bag in about 15 minutes..
beavington flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (19/09/2012 02:05)
Got a free upgrade to World Traveller Plus at check-in which was great. No queues at Terminal 5 which was as efficient as ever. Really friendly check-in staff.
Boarding was quick from C gates. Why is it I always get stopped for what was a pretty poor extra security check, he barely looked in my bag and did not even discover there was a laptop in there!
Service on board was good with a friendly crew.
The improved food is a real bonus and a big improvement. I had the Beef Fillet which was really tasty and well cooked.
Crew made plenty of rounds with drinks/juice/water through out the flight.
stevenson864 flew British Airways World Traveller Plus (premium economy), on a B777-200 (Three class) (07/09/2012 16:22)
One of the best flights we have been on, PremiumEconomy definitely worth it. Loads of room, only 12 of us a cabin for 24. Food was from the Business Class menu.
Only really minor point is that you have to use the toilets in Economy which was not that close. We were Not allowed to use the ones in Business Class, if had paid for Business Class I would not want other passengers trailing past to use the toilets.
Well done BA
christinalindahl flew British Airways World Traveller Plus (premium economy) (31/08/2012 22:22)
I found the seating more comfortable than in economy with it's greater pitch as well as the premium economy section roomier and it therefore felt less claustrophbic for me. However, there was no lavatory for this class and so one had to queue in economy so no advantage there.
The food was dreadful and no different from economy.. As always the cabin staff were surly and overall it was a waste of money for an upgraded service that had no frills and no benefits other slightly more room so not worth the money. I would not travel BA again sorry but BA still stands for Bloody Awful
JordanBrown flew British Airways World Traveller Plus (premium economy), on a B777-300ER (29/06/2012 15:31)
flight was delayed due to mechanical issues, as we missed our slot we waited a further 1.5hrs on the tarmac as the airport was extremely busy.
I flew Qantas from Melbourne earlier that day in economy, so I was looking forward to be able to have a better in-flight experience, this was not the case.
Boarding was quick, considering I wasn't able to use the premium lane. As soon as I sat down, I was dissapointed the seat was hard, with lack of padding, but the legroom was enough so you could fully stretch out (over 6ft tall) by stretching your legs underneath the seat.
The IFE was appalling compared to Qantas's a380 economy, with little options. There are no WT+ toilets,and you have to share the small, dirty 3 economy toilets with 240 other passengers.
Dinner service arrived, I thought we would be handed out menus, like Qantas economy, but it did not occur, I had the beef option, was appalling, I would hate to think what the economy meal was like.
No water bottles handed out; As i travel regularly to Sydney from Melbourne, I know that you are offered a bottle of water on a 1hr flight in economy, BA don't even give them out on a 13+ hr in WT+.
The service was bad, seeing a flight attendant was a rare sight.
Breakfast was soggy and tasteless, and slightly cold.
Flying from Australia, never go by HK, due to the fact that Qantas go no further that HK, and you are unable to experience their high quality service, snack bars, ice creams that are all available on the 9hr flight to HKG.
The best option is to take Qantas all the way through via Singapore, and purchase a extra legroom seat for an extra 200 bucks, (there are some seats on the aircraft which have no seat in front of them and are free!) and you will have a better experience than going via HKG and BA.
Im sure that the Qantas Premium economy product is excellent, unlike BA.
frequentflyer1969 flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (13/04/2012 11:46)
Recently flew from LHR to San Francisco on a British Airways 747.
We were originally booked to travel in World Traveller (Economy) but having made some enquires at Heathrow we found it was possible to upgrade from Economy to World Traveller Plus (Premium Economy) for only £185 each. This was a bargain in comparison to the charge that we would have had to pay to travel in this cabin when the tickets were originally booked.
Its always worth asking at the airport if the have any 'special offers' on upgrades if non are being handed out. Its a bit of pot luck of whether anything is available on the day but can work to your advantage if there is availability.
As I have been a regular traveller on BA before I carry a Silver Executive Club card which gave us access to the lounge at Heathrow which was a nice treat for my wife. We relaxed in comfort and enjoyed some food and drink before boarding our flight. Boarding was via the B gates satelite at Heathrow which involved us catching the train from A gates. As a result by the time we reached the gate - the flight was nearly already boarded and we had no wait.
Being the revised layout of the 747 - Premium Economy sits in a 2-4-2 configuration at the front of the aircarft between First and Club World in rows 11-16. We were seated in 13G and 13H which wer in the middle but we had nobody sat next to us.
This part of the aircraft is really nice as it is quiet due to its distance from the engines and also has virtually no passing traffic as First is roped off and people in Club dont come forwards. The small cabin has a total of 36 seats with its own toilet and one member of the crew dedicated to serve.
Having travelled in this class many times before, the seat was nothing new and the IFE standard for the BA long haul fleet. One thing that was evident though is the big improvement in catering for PE passengers. On previous flights PE was nothing more than Economy with extra legroom as all aspects of the service were as Economy. This is no longer the case which is very pleasing. BA seem to now be putting the Plus into the service.
Despite the smaller quite cabing we were given noise cancelling headphones, amentiy pack, fleece blankets and food which cones from the Club World kitchen. The food which previously was served from foil trays with plastic cutlery is now served on pottery with metal utensiles!! In addition to this - every hour during the flight a crew member would bring round a tray of juices and water to offer to the passengers.
When we arrived in San Francisco - we didnt feel tired and with the cabin being positioned in the aircraft as it is - you are one of the first to disembark. Overall a fabulous service and worthy of the money we paid for the upgrade.
Well done BA - nice to see comments from passengers have made a difference and the World Traveller Plus service is now worthy of its Plus title. My one little gripe is stop using plastic glasses for the drinks!!
beavington flew British Airways World Traveller Plus (premium economy), on a B777-300ER (26/03/2012 21:55)
This was a brand new 777 with the new traveller plus seat. This is far more comfortable than the old seat and is really comfortable , the first time I have ever slept on a plane. The hard back shell of the seat means that there is slightly more space.
Entertainment was great with a wide choice on demand with a decent sized screen. USB port means you can charge your phone.
sph1977 flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (16/03/2012 01:39)
A short notice trip to Houston came up, so I redeemed some on-business points for an economy return as we didn't quite have enough for any of the premium cabins.
At Edinburgh airport, I enquired if I might upgrade and was told that there was availability in WTP for £179, which I was delighted to hear! The upgrade was done quickly and smoothly by the Servisair staff and I was allocated seat 11K. 11J was left free as the flight was rather quiet.
As a silver card holder, I used the main lounge in Terminal 5, where the selection of food and drinks was excellent as always. I took the short shuttle journey over to 5A and used the lounge there for a few minutes too before the flight went to boarding.
I used the fast track to board - there were no queues and the rather empty plane pushed back on time. I believe there were more passengers in Club World than World Traveller on this flight!
A meal was served soon after departure - there was a choice between beef fillet or chicken tikka and I opted for the beef. It was quite a small portion (times are tight!) but pleasent. The desert was tasty but served in a carton.
Sandwiches and a muffin were served about an hour before landing and a box of snacks was available in the galley.
The crew were pleasent and friendly. I asked about plugging my laptop in but nobody seemed to know what was required to operate the rather oddly shaped socket. I had no adaptor for it either. The stewardess kindly offered to take my laptop into club and charge it but I declined, opting instead for another glass of wine and an extra couple of films!
The main point of note was just how tired the cabin decor was. The toilet (there is only one in WTP) was falling to pieces and the cabin and seats just looked like they could use a really good clean. Actually, the seats looked like they could just have done with being replaced. I suppose BA aren't investing much in the 747s since they're pretty much end of life.
The flight arrived on time. I was second off and cleared the airport in less than half an hour. A pretty good outcome and regardless of my comments on the state of the cabin, £179 well spent. Having said that, I was glad I hadn't paid the full fare!
thecartoonman flew British Airways World Traveller Plus (premium economy), on a B777-300ER (19/02/2012 13:46)
We were travelling as a family party of 4 adults from Tokyo Narita to London Heathrow and opted to pay the £149 per person to upgrade from WT to WT+ which as we had purchased the original tickets in a BA sale back in August 2011 made for a reasonable fare, particularly as WT+ gave an additional baggage allowance of 1 bag per person which was needed.
BA's check in at Tokyo Narita was well organised and as we had already chosen our seats it was a case of simply dropping off our bags and collecting our boarding cards.
BA uses it's new 777-300 ER on this route and the aircraft felt new. We were sitting in seats 26 D,E,F,G which was the last row of 4 in a WT+ cabin that was totally full, this was nice since you knew you could put the seat right back without a problem.
The seat was comfortable with a reasonable recline, a good 38" pitch and the latest BA AVOD system which kept us all occupied throughout the flight, with a good size screen that was also touch sensitive and makes you realise just how much in flight entertainment has progressed in the last few years, and how the older systems found on other BA aircraft are just not up to scratch.
The food and beverage service started soon after take off and with a full WT+ cabin the menu choice of chicken or fish soon came down to just fish, though the cabin crew did manage to find me a chicken and it was surprisingly tasty. Funnily, I had metal cutlery whilst my wife had plastic and it would have been nice to have been given a 500ml bottle of water (as in CW) rather than the cuplets and perhaps a choice of water, or juice on boarding and a hot towel, it's these little differences that could really make the WT+ product stand out.
Mid way through the flight the cabin crew served another light snack and then 2 hours out of London another light meal that was a choice between Japanese prawns and a Vegetable Lasagne both of which were good and most welcome after almost 10 hours in the air.
The WT+ cabin on the 777-300ER is quite small (40+ pax) and with a curtain separating you from WT and CW, it does have a pleasant feel to it, and with the toilets being behind WT+, or just the other side of the CW curtain you don't get any WT passengers passing through the cabin which added to the ambience. I was not sure whether we could use the CW toilets but other passengers from WT+ did seemingly without a problem.
A walk back through WT only demonstrated how much more space you do have in WT+ and for a flight of over 12 hours it does make a considerable difference particularly the taller you are and although not perfect for sleeping, you can almost stretch out at an angle of 45 degrees which is much better than WT.
WT+ is a good step up from WT and sits nicely between that and CW which for many travellers is just not financially viable, but it is not business class and passengers used to travelling in CW will obviously be disappointed to be sitting in WT+, whilst for passengers moving from WT to WT+ it's a very pleasant upgrade.
One point, the BA crew on this flight were a surly lot and barely smiled all flight, many looking as if the 2 days in Narita were not enough to ward off jet lag, but they are the face of the airline and on this flight they came up well short, the exception being the Japanese crew members who were polite and smiled for 12 hours - how much we Europeans still have to learn about consistent customer service!
Kayelondon flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (25/01/2012 13:32)
I travelled World Traveller Plus from London to Sydney and didn't think it was worth the price difference.
Normally I travel business class and I tried WTP to see if it was worth it - maybe if you are used to travelling Economy you would think it was.
The seats recline maybe a couple of inches and have barely any difference in size between economy and WTP so I'm unsure what you are paying a premium for. Blow the budget and fly Business. I'm unsure of the plane - jumbo which they are apparently phasing out...
frustratedflyer flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (18/01/2012 15:19)
The flight from LHR T5 to Doha (via Bahrain) left on time. I was sitting in the front row of World Traveller Plus in an Aisle seat (21D). As only the bulkhead was in front the legroom was quite good and I was lucky that the only spare seat in the cabin was next to me!
Newspapers and menus were given out before take off. Shortly after take off a drinks service took place. This was followed soon after by a lunch service. This was the first time I had experienced the enhanced lunch service that is similar to what was served in Club World. Gone are the plastic trays and food is served from proper plates and cutlery.
Lunch was a salad followed by a choice of Chicken or Lamb. I opted for the chicken which was a large boneless breast with roasted veg, potatoes and bread sauce. Desert was disappointiung being a chocolate fudge mousse affair in a yoghurt pot. Before landing a chocolate bar and choice of cheese or meat sandwich were offered. I had the cheese but just nibbled the middle as the bread was a bit stale.
We landed in Bahrain on time and stayed on baord for just over an hour when the Bahrain bound passengers disembarked and the cleaners came onboard. Some of the crew changed and they restarted the IFE so people could watch the movies. THE IFE system was disappointing as there were limited channels, a small screen and there was no ability to stop or start. On the short hop to Doha there was an offering of orange juice or water.
Sevice was good throughout both legs and the flight arrived in Doha on time.
geebee20 flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (07/09/2011 16:03)
I flew BA premium economy - Heathrow - Sydney and sadly it was not a pleasant experience.
The whole plane seemed to be way past its sell by date. The seats were uncomfortable, the crew couldn't get the in flight entertainment system working properly and food was basic and tired.
My colleagues and I have had similar experieces with BA going to the USA so never ever again !!
Coming back from Melborne we flew Quantas ( BA Codeshare ) and it was very good and worth the money.
scfung6 flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (18/08/2011 12:00)
BA still uses some old planes on the Cape Town - London route, discriminating against tourists who want to visit this beautiful city, while looking after the pseudo business people departing from Johannesburg. The cabins need to be updated urgently to win support from people who are more and more inclined to pay less for more from competitions like Emirates (all new planes and great food and service) and KLM (solid and attentive service in a little bit newer planes) etc. BA - you can't rely on loyalty alone, and monopoly (shall I say duopoly with SAA?) any longer. This is a fiercely competitive route with a lot of wealthy tourists flying in and our of CPT / LHR! Please deploy some newer planes for this wonderful route.
InfiniteFlyer flew British Airways World Traveller Plus (premium economy), on a B767-300 (24/06/2011 23:12)
Newark's lounges are small but nice with very nice staff (I used First).
Boarding was fairly swift, and Club World and Gold/Silver Executive Club passengers were called forward immediately after special needs pre-boards, and there was plenty of checking and space to get to the boarding gangways.
Inside, the aircraft and toilets were mostly clean, and the AVOD had a good selection of films.
The general in-cabin decor was old, tatty and broken in places though. The WT+ seat is OK for napping, just, but no good for sleeping for more than an hour or so. For sitting it's OK, but the arm isn't wide enough to defeat the effects of passengers who ignore "elbow etiquette". Narrower and less comfortable that Virgin Atlantic Eco+ seats.
Food and drink choice and generosity were disappointing to upsetting, although the crew doing the work tried hard - they didn't really have much to work with.
The "chicken makhani" was an exercise in shades of brown paste. The wine was cheap and nasty, and there was only one choice.
The biggest insult was a single muffin for breakfast, and not even any fruit juice. Not suitable for a premium cabin, even if the premium is small.
Not the great BA service that we used to enjoy just a few years ago.
The flight was punctual to London, then in a hold for 30m over Biggin Hill. I suppose that's what you get for wanting to travel to Heathrow. Disembarcation was by bus from remote stand.
I went straight through IRIS and down to the belts, and my bag arrived about 5 minutes later. Nice and quick there at least!
I'd avoid BA WT+ unless your only other choice is WT, until the promised service makeover has taken hold this year.
Dom9610 flew British Airways World Traveller Plus (premium economy), on a B777-200ER (Config. 2) (09/06/2011 10:47)
LHR-CAI - 22K - The seat was very comfortable. There was ample leg room, and as the tray table came out of the seat armrest, it meant that you could continue your flight (business or leisure) without having to readjust your seating position, just because the inconsiderate passenger in front of you had reclined their seat.
The service was very good, although the food was something to be desired (Egyptian in-flight catering: I wouldn't recommend it)!
Apart from that, excellent, although you do have to queue up and use the four available toilets that are open to both the World Traveller and World Traveller Plus cabins; could be a small issue if everyone needs to go at once.
cunardqueen flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (27/05/2011 19:44)
Checked in at LAX Tom Bradley for a 1725 flight to LHR with 3 excess suitcases, the Skycaps were on hand to help with the volume of cases.The BA checkin lady advised me that l had been selected for the enhanced security checks (the dreaded pat down !!) and to proceed through security an extra 10 min earlier.I mentioned to her that the way she announced that l had been selected l felt as though l should be honoured !. she found this amusing and wished me a pleasant flight.
Tom Bradley is equipped with all that you need to enjoy before a long haul flight, perhaps duty free could do with more selection, but thats a matter of choice.
Proceeded through security and the lady confirmed l had been selected for enhanced security checks and to follow her, which l did. The whole process was handled very professionaly by 3 people, they even swobbed the inside of the carry on bag, the pat down, itself was handled with dignity and took all of 10 mins, By the time it was over l thanked the staff for their professionalism and in view of the burly guy who did the pat down, could l go round again, these guy DO have a sense of humour, he laughed and said oh it doesnt work that way, but have a nice flight.
Boarding didnt start till under half an hour before departure and those of in Premium Economy , boarded with Business and First class pasengers. My seat prebooked at the back 15A is a great seat. No one behind you and you have some extra space at the side of your seat, great to put the cushion,paper and duty free purchases there. You also have space behind you to recline without fear of disturbing anyone. The window provides a great view for those of us that like to gaze out and watch the take of and view as we flew over America.
The proximity to the toilets are not an issue and generally it was a quiet seat. Food service was quick and a delicious meal was provided, a regular drinks service was also provided, late at night and during the night the stewart went round offering water or Orange juice, but iof you need anything else just press the call button. I dont tend to sleep on these flight, prefering to watch the moving map (jees how sad am l) or catch an inflight movie or interact with the person in the next seat, as 15B is class as a bad seat it tends to be last to go, its only bad in that the toilet is behind you and people can sometimes wait there..so if your lucky it will remain empty..
The service is typical of BA stiff upper lip and no chit chat, but they do make an issue of that blasted curtain at the front of the cabin, as though beyond there was another world, and why do they need to affix the rope everytime, its not as though we would gatecrash there is it...
During the night all was calm with regular water/juice offerings and the noise of THAT curtain being swished back and fore.
With an arrival time of 11.30 a mid morning breakfast pack ,aptly named Me,Myself and my breakfast box is provided, yoghurt drink,muffin,cold sandwich and a large polo mint (lovely and refreshing! and a nice touch) perhaps it would be nice if they offerd a choice of either a yoghurt drink or orange juice.A welcoming hot drink was provided.
Before long we were decending through the clouds, it was amazing to see in the distance the other aircraft poping through the clouds as they headed westbound, the approach to LHR was wonderful and as we touched down to sunshine that fact hid how cold it was to be outside.
Luggage was ofloaded quickly and Terminal 5 is a breeze to use.
The skycaps lm afraid at T5 need a course in customer service, l asked the first one l saw if he was free, which he said he was, then we were followed by another (foreign) skycap lamenting that he was next, we ended up arguing and shouting over the luggage conveyor belts (l was a bit fragile after the long flight) he eventually took the hint and went of else where. The skycap service is a wonderful service, But sadly so unpublicised so you dont know it exists!!!
I departed T5 on the Heathrow express into London (a very cold London) with all memories of the flight slowly fading....
lonskate flew British Airways World Traveller Plus (premium economy), on a B777-200ER (Config. 2) (04/03/2011 15:24)
mmolloy flew British Airways World Traveller Plus (premium economy), on a B777-300ER (04/02/2011 16:10)
I flew from Heathrow T5 to Chicago O'Hare in the new World Traveller Plus on the B777-300ER.
There were six rows in the cabin (21-26) which was in a 2-4-2 layout (AB-DEFG-JK) - I was in seat 23A. Given the choice I would have rathered 22A, B, J or K as there are no seats in front of you, 21 being the exit row, so you have more space. Row 26 is only separated from economy by a bulkhead/curtain, and the bassinets are behind it, so you might hear noise if you sit there.
The seat was comfy - decent legroom and recline and there is an adjustable headrest and footrest, universal plug socket, USB and RCA ports. You also get a blanket, pillow, amenity pouch and a good set of headphones. It also has the new High Life Entertainment IFE system which is audio-video on-demand and very good - a big selection of films, TV, radio and music.
The flight was pleasant - we got drinks half an hour in and then a meal shortly afterwards. You could have chicken or beef - I had the chicken and it wasn't amazing but it was perfectly fine. It came with a salad, roll, vanilla mousse, choice of drink and tea or coffee.
Cabin crew were friendly and gave out soft drinks a few times during the flight. We also got a sandwich, Kit-Kat and tea or coffee before landing. We had taken off a little late but made the time back so landed only five minutes late - immigration was nice and speedy and my bag was out quickly.
LindaBrennan flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (20/01/2011 06:34)
With regard to your Premium Economy seating, My husband & I traveled from Melbourne to London via Sydney in September, using Qantas frequent flyer points.
I had previously flown Qantas Premium Economy on the same route, & on that occasion would rate the conditions & service I received 5***** . (There were two seats instead of 3, (with a tray sized table in between) . I had masses of leg room to the seat in front, so it was not necessary to disturb the passenger beside me on the aisle seat. I had proper cutlery, crockery glassware & napkins, & the meals were far superior to those in economy).
On this occasion we were booked on a BA flight as there was not a Qantas flight available at the time of booking, - This in itself was frustrating as we then had to fly via Sydney, thus adding an hour or two to the long journey.
I was totally stunned by the incomparably inferior quality on BA, to the Premium Economy service offered by Qantas. So much so, that I actually believed we had been inadvertently given economy seats in error.
The reason for this being while we were en route from our home to the airport, we were advised by mobile phone, that our Sydney to London flight had been overbooked, and we were changed to an earlier departure! giving us less time to make the connections. (Although thankfully, we were issued with passes to get to our flight quickly).
At check in, with all the confusion about flight changes, I did not confirm that we had actually been put in Premium Economy class, and consequently it was too late to do anything about it when we boarded the flight.
I cannot express enough how utterly disappointed we were with the service, having saved our frequent flyer points for a considerable time to book seats in Premium Economy tickets after the superior experience I had with Qantas.
I sincerely hope you improve the service, or simply do not advertise any premium economy service. Thankyou Linda Brennan
GavinBaker flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (15/10/2010 04:15)
Booked NZ -UK-SA-NZ Premium Economy through Qantas.
Qantas flew us Business Class to Sydney where we then had the misfortune to transfer to BA World Traveller Plus on a code share - The seats were tired but we had more legroom than economy and that was it.
The food was a disgrace and the standard of service matched the food.
Entertainment system was so so.
London to JoBurg was also by BA as Qantas don't do this route. Seats were an improvement but not much, if anything the food was worse but we had a cheerful and helpful cabin attendant.
The Qantas flight from JoBurg to Sydney was a complete contrast and what I would have expected for the extra money.
The seats were comfortable with more legroom and rake the service was excellent, the entertainment system 1000% better than BA and the food was a step up over economy.
From Sydney to Auckland Qantas flew us Business Class which allowed us to use the Business Lounge at Sydney.
I cannot understand how World Traveller Plus and Qantas premium Economy can even be considered as equals. They do not begin to compare and all I can say is "Shame on you BA, Shame on you!!"
JeffGFL flew British Airways World Traveller Plus (premium economy), on a B777-200ER (Config. 2) (13/10/2010 14:36)
My wife and I flew BA 2166 Traveller Plus on September 20th from Tampa to London Gatwick, returning to Tampa on 2167 from Gatwick on October 6th. We were greatly disappointed in the general service and the poor quality meals.
I am 6 foot tall, and the so called behind leg support could not be used because of the space limitations between our seats and those in front! The rear tilt was also something that did not meet expectations.
We ordered special meals, low sodium, but we did not expect a “tasteless meal” which is exactly what it was. Also, the small snack before landing at Gatwick was a rock hard roll, and tea served in a paper cup. The roll was inedible, and the tea was something that BA should do better. Maybe BA should consider trying Marks and Spencer for the meal service.
Another irritant is the fact that when in Traveller Plus one must walk back into Traveller to find a toilet. My wife who has trouble walking did not appreciate the fact that the much nearer toilet in Business Class was not available to her. A very poor show.
For almost double the cost of Traveller, we would question “PLUS WHAT?” BA must do better, and that goes for the cabin staff.
STEPHENFORDHAM flew British Airways World Traveller Plus (premium economy), on a B777-200 (Config. 1) (05/10/2010 22:50)
Travelled "WorldTraveller Plus" Antigua return. What do you get for paying a lot of extra money? Answer a better seat with a bit of extra leg room thats it ! No preference in boarding.same crap food as economy and line up for a toilet at the back after coming from behind the curtain.Dont think you will get any better service it ain't there. Have a look at Virgins website and look at there Premium Plus cabin its different class.
camholgate flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (25/08/2010 20:34)
After experiencing the delights of CW on the outbound journey, WTP awaited us. Boarding was quick, and easy. I've flown many times on BA WTP, and have always been quite impressed with the service.
Seat was comfy, and I was glad to see that BA introduced new features like headphones to give you a different experience to economy. Although the service is the same as economy, it is always good! IFE was AVOD, and there is always a fantastic selection of movies onboard BA. It was interesting that we were allowed to disembark at the end before the CW passengers, which was a good thing as the queues were empty!
Also, we landed in LHR the day of the Ash cloud saga, and as we were the last plane to land in LHR before they shut the airport, it was nice to know that we got home safely!
Overall, another good flight with BA in WTP!
iloveONEWORLD flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (09/07/2010 19:49)
Although the seat of british airways is not as good as qantas, virgin atlantic or japan airlines, british airways is still one of my favourite airlines to fly for premium economy
CaspianTaylor flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (09/07/2010 19:31)
frustratedflyer flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (13/06/2010 12:47)
Boarding efficient, took off on time and arrived early. Bags at carousel shortly after getting there. Did not eat for whole flight and slept relatively well. IFE was good.
Nice touch is the snack box in the galley although as the galley is shared with Club World - their larder is even better! Seat 12D is as good as any other of the front row aisle seats.
AvrahamBensimon flew British Airways World Traveller Plus (premium economy), on a B767-300 (17/05/2010 15:50)
Not worth the extra 50% of mileage, when flying using miles. It should have a much better offering of food and more recline.
ode2999 flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (24/03/2010 20:10)
It as overall a good flight to hong kong from london heathrow. We got upgraded to club world on the way back. The staff was freindly but the food was not that good. The best thing is that we could get of the plane quickly.
ode2999 flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (24/03/2010 20:08)
GlobalTravellerTom flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (13/03/2010 15:48)
Boarding: This was longer than normal due to a second body search on everyone entering the plan at T5 Heathrow. Yes this took a long while due to a full flight, but I will never complain when they beef up security. The Seat: For a 7 hour flight this seat really is perfect and I would happily pay the extra for this and to avoid coach seats (I'm 6ft). The recline angle is good and comfortable when at fully back. The flight: A great flight and service by BA. This was a 6pm departure from London to JFK whilst east coast America was in the middle of a snow storm. The pilot earnt every penny of his salary by landing in awful conditions to avoid a diversion to Boston. Overall: If you are planning a long weekend in NYC then Prem Eco from BA is a great way to do it.
longfellow flew British Airways World Traveller Plus (premium economy), on a B777-200 (Config. 1) (05/03/2010 17:41)
Flew from Cape Town to LHR on 1st March in Premium Economy, which we selected simply for the additional legroom as I am 6'4". We had already been warned there were no other benefits.
The PE section in the Boeing 777 is small, only 24 seats and we chose 14J and 14K, the rear aisle seats, so nobody behind to kick the seat backs.
We were happy with the comfort factor, the main grouse is the toilet facilities. sharing 5 toilets with over 200 economy passengers, whilst Business Class appears to have 7 toilets for about 36 passengers. I can understand that the BC passengers don't want us passing through their cabin to use the loos, but the difference in allocation between BC and economy is ridiculous.
On the outward journey, we had a Boeing 747-400 and the arrangement is different, as premium economy is sandwiched between first and BC and has a toilet of its own, a much better arrangement.
longfellow flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (05/03/2010 17:32)
Carpi34 flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (04/02/2010 11:48)
The only real benefit is a less cluttered cabin and a bit more leg room. You receive the same dead-pan, grumpy cabin crew and boring food. There are no special privileges and you have to travel to the back of the plane for the wc with the economy passengers. We even had to wait to board as the plane was loaded from back to front, so the 'Plus' passengers got on last! In my opinion this is a waste of money as I paid over £400 extra for this hopeless 'upgrade'. I will try Virgin next time and consider of these 'Premium' services are worth the money as based upon this BA experience it simply is not worth it. I'm extremely disappointed.
zhkhappy flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (31/01/2010 09:12)
The seat was quite good compared to World Traveller. The food wasn`t that good along with the service. Compared to premium economy on Qantas and Virgin Atlantic it wasn`t that good. The seat was a bit stiff and the cabin was cold.
mattsydney flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (20/01/2010 03:12)
The only thing premium about BA's World Traveller Plus is the seat.
I travelled WTP from Heathrow to Bangkok this month in WTP. There is no separate check in (Qantas does). Boarding is with economy.
You are served by the same cabin crew as economy. The meals (very poor quality) are the same as economy.
This is truly economy class with a big seat. I really don't think that it is worth double the fare for an economy seat. The whole experience felt cheap and is desperate need of an update.
I will definitely choose an alternative airline unless BA improves it's WTP
Lollipop flew British Airways World Traveller Plus (premium economy) (04/01/2010 12:41)
OK except for horribly uncomfortable, hard, intrusive, not-very-adjustable head rest. The head rests in economy are far better and can make for a reasonable night's sleep. Theres a bit more space. The food's pretty poor. There's a separate section but you still have to queue in cattle class for the bog. So unless your oversized or overweight I'd save my money and go econ.
frustratedflyer flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (07/10/2009 14:14)
Was in seat 28J from Heathrow to Hong Kong. In my view one of the best seats in the cabin. Nobody in front of you (the exit) so loads of legroom and nobody reclining, nobody beside you except a ledge to put your paper/books on.
BA World Traveller Plus is not the best in class or the worst but it's getting a bit old now when compared to Virgin or Qantas.
camholgate flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (16/08/2009 09:44)
Flew to and from Miami. Very impressed with the Premium product. Checked in online and got front row seats which were very comfortable and recline nicely. Cabin crew were friendly and the service was quick and free. The in-flight entertainment was great and the food and drink was nice. The aircraft was clean but was the oldest B747 in Ba's fleet. We had this aircraft coming and going back. Overall a very good experience.
DazmanL flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (07/08/2009 23:44)
i flew in seat 12A (bulkhead seat) Bangalore->heathrow.
- check in was horrible in bangalore. you cant get into the airport without a ticket, and as ba do electronic check in and BA are the only company that has no desk at the front of the airport, this resulted in a 20 min delay before i could get into the airport (security wouldnt let me in and eventually managed to get pasenger manifest of a BA staff member who turned up eventually)
- Cabin was clean but panelling was badly worn, dirty and scratched as was the seat armrests + monitor. - the seat isnt comfortable for those of us over 6 foot at all(im 6'2").
- not very good recline on the seats
- no storage pouch for teh front row of seats.
- Food was dry and served with plastic fork/knife.
- IFE is not very good, its slow to respond to clicks and games can take ages to load..the screen isn't of very good quality either.
+ Staff were polite however! captain was friendly as he passed by is guys waiting to board
+ flight was on time
frankly i wouldnt bother paying the premium for this class. its not kept in good shape and the seats really need better legroom and more recline for a "premium" product.
frequentflyer1969 flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (22/06/2009 10:27)
BOM - LHR Seat 29A. Good seat to choose in this cabin as you don't have a seat in front of you which allows you access without having to disturb the person next to you. Also, as seat 28B in front has a table at the side attached to it - if your cheeky like me - then when the person in that seat goes to sleep you can use the table as a footrest for sleeping making the PE seat more comfortable. Generaaly though - PE or BA is not as good as that offered by other airlnes such as Virgin. Apart from the extra space, a small pillow and some really cheap noise cancelling headphones (that don't really work that well so bring your own) the service is as economy. The meals are awful and served in foil dishes with plastc knives and forks and plastic glasses. This class is only really worth the money if like me - you are travelling long haul on a regular basis. The cabin staff can be very regimented on BA and don't tend to treat the PE customers with any real courtesy. The attitude of the staff improves as soon as they go through the curtain into Club World!!! On demand IFE on BA is now good and the film selection up to date.
frequentflyer1969 flew British Airways World Traveller Plus (premium economy), on a B777-200ER (Config. 2) (22/06/2009 10:07)
LHR - BOM (Mumbai). Seat 21B. Seat is very hard an uncomfortable for a long flight. Bulkhead row good as minimal passing. Staff were polite - but a little snooty for PE and treated customers like normal Economy despite paying extra. Food is awful. No international tray offered - only Indian food which a select taste. Breakfast is a 'posh pastry'. My advice is to buy a sandwich in the terminal and bring with you or order a special meal.IFE good and reliable
frustratedflyer flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (03/05/2009 13:05)
Sat in seat 21B (aisle). Its a good seat but 21D is better as the bulkhead does not go all the way accross so you can stick you feet further forward through the curtain into Club World. I tried to sleep all the flight so skipped the meals. The seat is better than economy but not the best on the market. Virgin and Qantas are better to my knowledge. This plan had old style IFE rather than on demand and very small screens. The controls also stuck out into the seat making the seat probably 2cm narrower.
terminalfive flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (05/02/2009 22:33)
LHR - IAD. Impressed by Premium Economy product - confortable seats - decent food and good service. Especially worthwhile on US bound flights (day flights) when you are unlikely to get any sleep. Inflight entertainment excellent
OspreyBag flew British Airways World Traveller Plus (premium economy) (16/12/2008 00:23)
The extra luggage and a comfortable seat are the reasons I choose WTP on British Airways. For someone who travels to South Africa each year, it is important that the journey is pleasant and productive - power supply for the laptop and internet access are a bonus. The ability to carry my research equipment within the luggage allowance saves the cost of a duplicate set in each country.
frustratedflyer flew British Airways World Traveller Plus (premium economy), on a B777-200ER (Config. 2) (23/11/2008 10:49)
Seat 21B. Probably the best aisle seat in the cabin as at front and not many people walk past as furthest from the toliets. Flight was OK but service not very warm. Seat is better than economy but leg rest a waste of time as too short and does not go up enough.
BAGoldcard flew British Airways World Traveller Plus (premium economy), on a B767-300 (15/11/2008 10:41)
WTP is definitely a 'step up' from WT, even if most of the inflight product is the same as WT.
The extra 7 inches leg room and slightly wider seat is a real bonus and at least the seat infront is not in you lap when you are eating or watching the IFE like it is further back. BA has, apparently, made some small changes to improve the inflight service, although I have not flown WTP since these were introduced.
Whilst good on all BA aircraft, the WTP cabin is particularly good on 767s (and some 747s) as you have your own WCs and, in the 767, it is only 6 across as in Club. It really does feel like a designated premium cabin, which is not quite the feeling I get when I have travelled on 777s in WTP.
The IFE boxes under some seats are irritating and the IFE remote control in the arm rest is also annoying as you can change channels just by moving in you seat. Many find the seat quite hard, compared to WT. The leg rest is ineffectual as it does not go high enough, but the additional recline is appreciated.
The extra BA Miles and tier points are an added bonus. Well worth considering upgrading on your next trip in WT!
luvflying flew British Airways World Traveller Plus (premium economy), on a B747-400 High J (31/10/2008 15:04)
Plus points: - Smaller quieter cabin - Noise reducing headphones and earplugs are good recent addition - Lots of storage Down points: - No moisturiser provided, even in toilets - in this age of carrying liquid restriction - No priority checkin or boarding - No priority baggage tag even as One World Sapphire status - Same food as economy served in foil tubs - Cabin crew serve you as economy passenger, so don't expect much - IFE are changed infrequently - I do London-Hongkong route 4 to 5 times a year - Poor value for money if you get caught on the higher booking class.
loneflyer flew British Airways World Traveller Plus (premium economy), on a B777-200 (Four class) (04/10/2008 19:20)
Seat 21D or 21G are the best in the cabin as you are at the front and benefit from extra legroom and no disturbance. The bulkead in front of you is not as wide as the centre bank of seats so you can stretch your legs through the curtain to club world!! Service was variable and IFE was the old version and took a while to get going. IFE controls stick into the seat and when stretching I managed to call the stewardess!!
SURAJPRASAD flew British Airways World Traveller Plus (premium economy), on a B747-400 Mid J (17/09/2008 17:06)
LHR-HKG seat 12B. Good seat and as at front of cabin and nearest to first not too many people passing. Also the advantage of having the toilet on this side of the cabin but to the rear. Service was good, food average but the plane really cold - kept waking up and the thin blanket not good for warmth. A first as usually too hot!