British Airways » World Traveller (economy) » User reviews
Class rating 6.9
- Boarding 7.8
- Seat for sitting 7.0
- Seat for sleeping 4.4
- Service 7.3
- Entertainment 5.7
- Food & drink 5.8
- Punctuality 7.8
- Baggage 7.3
- Of course, your ratings vary widely for different classes. Choose one below for full details.
- B767-300 - 6.4
- B747-400 High J - 7.2
- A320 - 7.2
- B737-400 - 6.3
- A321 - 7.9
- B787 Dreamliner - 0.0
- A319 - 7.3
- B747-400 Mid J - 7.5
- A350 - 0.0
- B777-200 (Four class) - 7.6
- B777-200 (Three class) - 8.7
- A320 (Domestic) - 6.9
- B767-300 (European config.) - 6.1
- A318 - 9.3
- Embraer 170 - 5.5
- Embraer 190 - 7.6
- A321 (ex-Bmi) - 6.4
- B777-300ER - 7.7
- A380 - 0.0
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I joined BA10 to London from a Bangkok Airways connection and enjoyed a few hours of peace in the BA/Qantas First Lounge (functional but quiet), including a welcome shower, before heading to the gate.
I was booked in Economy as per the rules of the donor agency for whom I am working and had found out, a couple of weeks ago, that the ticket purchased was not upgradeable with Avios. So some trepidation although i had booked 29A which is the row behind the two blcok emergency exit seats and has clear blue water in front of it, giving full access without disturbing neighbours.
Priority boarding was painess and I was in my seat, settled and comfortable before the majority of passengers boarded. We pushed back on time and I was asleep before take off. Therefore, I missed dinner (intended) and managed to sleep, with a couple of brief interuptions, for close to 9.5 hours - absolutely wonderful and more than I have often managed to lie-flay/ fully-flat C seats. I woke up about 2 hours out of London and enjoyed a very satisfactory cooked breakfast before we landed about 15 minutes early into a sleety and dismal looking Heathrow.
A short taxi took us to T3 where I was soon off the plane and heading for T5. Overall, service was professional and seemed to be quick and efficient.
In T5, I was waiting to be called a 'Twit' but the security folk were too busy talking among themselves to bother with passengers!!
Headed to the BA First Lounge, hoping the snow in Glasgow would moderate......
This was my first time to travel on BA, since most of my international travel has been on US-based airlines. I live in an AA hub city, so I travel AA more frequently than any other airline.
I've read many times about BAs superior service and on-board experience, compared to AA and other USA airlines.
My overall complaint is BAs economy seats on the 747 - they're terribly uncomfortable, and the leg room is small. Their seats are strangely contoured along the sides. This "contour" ended up poking me in the back for the everlasting 10 hr flight from Houston to LHR. I found the economy seats on AA and Iberia to be much more comfortable. When the seat in front of me reclined, literally the seatback was about 12 inches from my face.
Also, they must have heated the plane up to a warm 80 degrees, since I was hot the entire flight. No need for blankets, as you'll want to peel off your clothes to stay comfortable.
I'm so glad I had a proper dinner at Pappadeaux restaurant at the Houston airport, because the economy meal was really unappealing. Just imagine every stereotypical airline meal, and you've got it. The bread roll in plastic wrapper was hard and stale. The salad wasn't much better. The pasta dish was ok, it was the best part of the meal. In addition, the "breakfast" was a cold box meal, with a muffin and a few little things. I would call it a snack, more than breakfast.
The only enjoyable part of the flight was the IFE, it was good with lots of selection.
This flight was brilliant
It was from london to boston (This is for the flight going eastwards only)
The entertainment included 40 radio channels, screens that you could watch films, play games, listen to music or even read books on and magazines of all sorts.
The flight attenants were kind and there was a good selection of food and drinks, that were warm and refreshing.
I do appreciate the fact that this was a 777, most flights from LHR-BOS are on planes that sometimes are not even wide bodied. For all the wrong reasons, these were the two best parts of the flight. First of all we came to the gate to find a drunk man, who asked me something about operating the doors, and asked another member of the family if he could sit next to her. I have probably never felt more relieved then when I heared "can we have the duty manager please?" Also, there was occasionally turbelance but the pilot never turned the seatbelt sign on just to make the flight more comfertable. The seats were extremely soft and I did manage to get at least an hour of sleep on the flight.
This was a great flight that I would recommend you go on. also, because it is a codeshare with AA you can fly all around the States and back to London with American without counting it as a completely different flight, making it quite a bit cheaper.
BA148 Beirut to Heathrow T1
A long take-off to the south exactly 2 minutes after the scheduled departure time of 09:30.
I had the same crew as on my outbound flight.
The previous evening I had checked in online and selected 31F. The middle seat was empty which is always a blessing in economy. Legroom was sufficient, and although the seat was firm it was not uncomfortable.
Unfortunately the moving map was not working as I like to know the route, especially on a daytime flight with no cloud cover. Was that Bulgaria, Romania or Serbia down there?
There was no ravioli left by the time I was served. I am not a great fan of beef but as I was very hungry I gladly accepted it.
We landed ahead of schedule, but it was a long 5 hours 10 minutes.
I arrived at LHR T1 on the BA421 from Luxembourg. This flight was delayed due to bags having to be offloaded, de-icing and, no surprises, congestion at Heathrow. The flight lasted 1 hour 20 minutes. In the other direction, it is normally 50 minutes.
As is my custom, I went landside for a couple of puffs.
I returned to fast-track security to find a short queue. The good thing about this connection was that I did not have to change terminals.
BA149 Heathrow to Beirut
I went straight to the BA international lounge. My first impressions were not favourable. Glasses were in short supply, and other passengers were having the same problem. I found a nice place at the window overlooking the runway and stretched my legs with a mini glass of white.
As it turned out, there was a technical problem with the original aircraft. As a result, take-off was delayed for over an hour. I had selected 12F, but shortly after the seat-belt signs had been turned off I discovered that the back row was empty, so off I popped.
Flying over the Alps I had a very good Chicken Tajine. The next time I looked out it was dark.
One point to note on these mid-haul flights is that there is no duty free. The reason given by the CC member was the size of the aircraft. He also added that they were still getting used to the ex-BMI aircraft.
The flight passed quickly and soon I had a wonderful view of a fat yellow moon over Beirut by night.
Immigration was slow, and by the time I collected my bag I discovered that my arranged transfer had long since given up and deserted me. I also forgot my credit card pincode!!
The ups and downs of international travel.....
Flew on the early morning Edi-LHR flight for the first time in ages and my first time on a short haul 767 in living memory. Whole thing was pretty enjoyable. We left on time and arrived early. The aircraft was pretty pristine inside, and the crew were charming. I'd forgotten how much quieter a 767 is compared to its more modern counterparts. I know these aircraft have their critics, as do BA sometimes but this was an excellent flight.
Flew to Seattle and back and was overall very please, full flight on the way out and I sat in 36K, meant to be a 'bad' seat but I thought very good seat as the pitch was normal and there was space behind the seat to put your stuff and being next to the WC and gallery was no problem, maybe because I was in the smaller econ section, also I didnt have that guilty feeling of putting my seat back into someones face which I know annoys the passenger behind you!
Food was good but the cabins are showing their age, but still comfy and ok for sleeping. (I had a 'big' chap next to me on the way out who obviously had a good garlic and onion meal before he got on, that was the only thing keeping me awake). The in-flight movie choice was not as wide as other carriers but did the job, hint, I bought some noise cancelling headsets which were brilliant when on a 747 to drown out the engine noise and sleep in peace.
On the way back the flight was only about 60% full so this time I did not have anyone next to me, on time flight and the 8.30hrs went very quickly. I was in 34K this time and another good seat as the seat aliment allows for a good window view but also enough room for leaning against and sleeping.
If you can, try and get in the forward econ section on the BA 747 high J as it is smaller and quieter and you get less yaw than you would being at the back of the plane. The food choice was different from first flight which was good, the crew were friendly and experienced on both journeys and we landed back into T5 LHR on time.
I was really looking forward to my flight on the 747 and it didn't disappoint, thank you BA.
A flight to EDI from LHR turned out to be a longhaul 767. The World Traveller seat was huge compared to the expected domestic economy seat; but how lucky were the people who found themselves seated in a Club World seat!
London to Muscat via Abu Dhabi 20/10/12.
I arrived at Heathrow Terminal 5 with little expectation for the flight as the seat map on the BA website showed I was supposed to be a on one of the older aircraft with no AVOD. Boarding was fine, sat at the gate for 10 minutes and boarded after the First, Club World and Gold/Silver Executive Club members and hopped on he bus to a remote stand. As we pulled up to the aircraft I noticed it said G-RAES which is one of the refurbished aircraft and my relief was immense.
Onboard the seat was very comfortable for sitting but for sleeping it was a little less comfortable but I made do. The entertainment was fantastic on a big touch screen, you could not be bored. There were four drinks services during the flight but if you wanted more you could just go to the galley. Food was the same old chicken tagine with a delicious chocolate and pear mousse which filled me up until just before Abu Dhabj where we were served with a chicken salad sandwich and a breakaway which just hit the spot.
The only niggle is the the legroom is a little tight after 8 hours in the air but it wasn't a major problem as I am not particularly fussy but overall it was a very good flight and I hope I get the same cabin on the return flight.
LHR to DXB on the 747 in WT. Check in and security easy and fast, boarding efficent from an empty 5B gate. Got a bulk row seat which had good leg room. Flight delayed 30 mins. IFE switched on and I had no AVOD yet other passengers had AVOD.
Therefore moved to the back of the cabin, row 55 next to the door and had 2 seats to myself. After moving the cc reset the system and it worked fine for the rest of the flight. Plenty of room to stretch out. Drinks served, went for a London Pride.
The meal was actually quite tasty with a drinkable Spanish white but there was no starter. Coffee served in a decent sized cup for once. Went to the gallay for some more wine a few times and the cc did a water and juice walk through.
A snackbox was served with a very nice chicken wrap, a small smoothie and choc plus tea and coffee.
Landed only 5 mins late into Dubai, then immigration at DXB was very slow waited 45 to get through. My suitcase had been removed from the belt and was by the side with a load of other cases.
Overall a fine flight, meal was lacking a starter but this was made up by the snackbox latter on. Much better flying on the old big bird (747) than an A330 or A340 in economy.
Flew to DXB the flight out was so retro, thats a kind world for old.
Services was very good,but the food was disgusting for BA. We are 45 mins early!!! due to a good tail wind. Flight back was the same, good service etc.
BA need to stop using these 767 to DXB they are too small, old and very noisy.
It is many years since I last flew with BA and was looking forward to the flight thinking it would be an improvement on the usual Thomson flights that we usually travel with.
The flight was to the Maldives, 10 hours out and 11 hours back a long time to be be on any aircraft.
The boarding going out was very well organised, and we took off about 15 minutes late.
We we were in Economy, and not over impressed with the leg room, luckily we had chosen to sit at the rear of the plane and there were plenty of spaces to stretch out and as it was a night flight it was easier to sleep.
I was very disappointed with food quality it was unbelievably bad. I had cottage pie which was completely dried up, with some, I presume vegetables but I was not only passenger who had trouble identifying exactly what they were.
The food on the Thomson flights was a hundred times better. The food did remind me of the early Airtours cuisine, if any reader is old enough to remember how awful that was.
The drink service was very poor, one drink offered and wine with the meal.
On the return flight we did take off on time, but at Male airport you are not allowed to bring water onto the plane even after going through security, as I have to drink at least 2 litres I asked the flight attendant if I could buy a bottle of water but was told 'No, I should have bought some at the airport', on a Thomson flight you are all given a bottle of water. I would have thought that the crew would have known about this. As a result I was forever having to get up and go to the galley to get very small glasses of water.
The flight was slightly fuller on the return journey but there were rows of empty seats, at the last minute before they closed the doors 1 passenger boarded, and yes you might of guessed they were allocated the window seat in our row, so we spent a very cramped flight while many other passengers stretched out in luxury. I would have thought at check in that they would have spread the passengers out over the cabin.
We never ate the meal on the return journey.
No, I was not very impressed at all with the flight and service - I think next time we will be returning to the Charter flights - such a shame.
Great airline! I requested the bassinet for our 1 yr 8 month old son online when I bought my tickets.
We got what we requested when checking-in. I asked if the plane was full, they said it wasn't and I asked if we could get an additional seat so we could lay out. At the boarding counter the gentleman helped us out and got us an entire row. Most helpful! Same thing on the way back to San Diego. The entertainment could have been more, but i did enjoy the "route map" they had.
LHR to JFK, nice flight, on time, a bit disappointed by the old seats and entertainment system, the food is always the same: pastas or chicken, which is pretty good and enough for 6h30 of flight.
As always, cabin crew is very nice and always giving to you a smile.
When you push the call button they are here in the minute.
However, boarding in LHR is always a mess.
Flight from Heathrow's terminal 5 to Los Angeles TBIT terminal. We flew a quite old 747 in "One World" coulours ( G-CIVL ).
Flight arrived spot on time at LAX. Flight was good, altough the seats could not please me. They were quite narrow, so I could not find a nice way to sleep. IFE was reasonable , with some limited choice and no games to play. Cabin crew were nice, and they came by a couple of times for drinks. Food was really good!
Flight from Heathrow's terminal 5 to Los Angeles TBIT terminal.
We flew a quite old 747 in "One World" coulours ( G-CIVL ).
Flight arrived spot on time at LAX. Flight was good, although the seats could not please me.
They were quite narrow, so I could not find a nice way to sleep.
IFE was reasonable , with some limited choice and no games to play.
Cabin crew were nice, and they came by a couple of times for drinks. Food was really good!
Travelled with British Airways to Vancouver on the 10th January in economy.
We paid extra to reserve our seats when we booked the flight and managed to get one of the “2” towards the back of the plane.
The flight was very comfortable with a good choice of films. Food was as good as you would expect on an airline.
All in all couldn’t really fault the service or the comfort of the plane.
One thing I would say, BA have changed their luggage policy. We were going skiing, last year skis and boots were not included as part of your baggage total. The policy has now changed and you are only allowed to check in one piece of luggage, skis and boots are an additional cost. We managed to get both sets of skis in one bag so as to avoid paying the excess baggage.
We flew for half term to Delhi on British Airways. I’m gold card but that only allows one guest into the lounge and there wasn’t even a hint of wavering from the receptionist in the lounge at T5, so instead we were condemned to be loungeless in the main cavern that is T5.
We were bussed out to the aircraft from Gate A. We had booked four seats to be together (a row of three including a window seat 31A-C and 31D).
Despite the children being clearly marked as children, you have to order children’s meals, and because we hadn’t, they basically had nothing to eat for the seven and a half hour flight.
We had two meal services, one a hot meal where the choice was chickpea curry or chicken with celeriac mash, and the second a choice of vegetarian flatbread sandwich or a vegetarian sandwich. Drinks were offered several times during the flight.
What was interesting is that in just the few rows around us the crew had to refuse to continue to serve three different Indian men (not travelling together) because they were either drinking too much or were already drunk. I thought the staff handled this very well, especially after one of the men swore at her.
The seat was very tired, with the fabric almost worn through, but the IFE system (AVOD) worked fine, especially since I had brought my own headphones. We arrived on time in Delhi, but then waited nearly one hour for our bags to appear, which was strange, because some bags came out almost immediately (including the flight crew’s) while ours were very delayed.
We arrived at terminal 5, which was great, b far the best terminal there is today, there is an abundance of shops and things to do. However, on board, the seat is uncomfortable, and small, much worse than virgin on the A340's, and the IFE was aweful, we didn't have the advertised AVOD, instead we got the old video system, much worse than most of todays airlines. However the food was nice and the crew were excellent, so it wasn't that bad.
BA10 SYD to BKK We checked-in online and managed to get seats at the front (bulkhead) of the rear economy section giving us a little more space for the 9hr+ flight.
Crew were efficient in their duties but not overly forthcoming in the smile department. As always BA is generous with their drinks but the cost cutting has meant that there were no nuts or snacks offered with the drinks. Dinner was basic but uninspiring compared to QF or SQ. Perhaps the cost cutting has hit all parts of the F&B dept.
For the first time in my experience on BA the entertainment system did not need resetting, so that was a plus. However BA still doesn't "get" the concept of offering several episodes of sitcoms. You are allocated one episode and that's it! Too bad if you enjoyed it wanted to see another.
Seat recline and comfort it not designed for sleeping.
The second meal before landing was and "all day Deli" box containing a cold ham roll and juice. Nothing to get excited about. You really notice the difference between BA and SQ, QF or EK these days. They have really dropped their standards.
Arrival at BKK was efficient as always. No wait at immigration and luggage was on carousel 5 mins later.
Overall, an OK experience for the $870 discount price and points, but I would choose another carrier next time.
I flew recently on the new STBB B777-300ER world traveller cabin from LHR to DXB (on the 23rd of October), and found it extremely disappointing. I was seated in 33D, and although aisle the seat was pretty uncomfortable.. The older World traveller cabin is 20 times better. It was fitted with the new IFE system, which is amazing, however due to this there was also a huge box under each seat, which reduced leg-room (foot space) by about 30%. Food was the same old Chicken Tangine, which has been around for as long as I can remember :)
Overall a good experience. Sufficient leg room to sit but not to sleep on a 5 hour flight. Despite being in the middle of their dispute the cabin crew were fine.
Check-in was quick and straightforward.
Miami/London On time,Good food and great service.Really comfortable sears
CLassy airline with great service which isn't in your fac.
I flew from LHR to IAD, and the only airline that is better for this flight is Virgin Atlantic. The IFE is second only to Virgin's V:Port. The only problem is you can't use your remote to guide you round the system, so it can be rather annoying. The amount of legroom was pretty good and the food wasn't bad. The cabin crew were excellent (as with all major British airlines) and the service they provided was also very good. There are only two problems with the flight, 1 is that the head rest is too hard, the other is that the movie selection is quite allot smaller that BA so you can get board very easily (plus Virgin has games).
The B-747 flights to Dubai are super. However, be careful if you choose the BA108 as the aircraft rosters on to this flight is old and in desperate need of refurbishment. The majority of seats in economy are broken, some of the seat back TV’s do not work and the carpet has worn out in places. The crew said it was common for this particular B-777 to be serving the route and they have the same problems most of the time.
Having been an avid flyer of BA for many years, I have to say the seating was disappointing compared to my flight with Continental Airlines (see my other review). However, the cabin crew and cabin service is excellent.
Check-in: A breeze online; simple, quick and efficient. I went to T5 via Heathrow Express for the first time and was very impressed; I simply walked off the train, up in the lift and went to one of the 'Passport and Document Check' desks as I was taking hand luggage only. I was through the other side of security within 10 minutes of getting off the train!
Boarding: Efficient, even though the aircraft was off-stand and we had to be transported by bus.
Seating: Compared to Continental Airlines economy? Disappointing. The seat pitch was tighter (not helped by the fact that the seat pocket in front of mine had collapsed and was jammed up against my knee for the whole flight), there is no in-seat power so any chance of working on long flights is limited to your laptop battery life, and the in-seat screen is smaller.
Service: Typically brilliant BA. Cheerful, extremely helpful and great cabin service. The one bonus with BA is that the beverage service is still free of charge - keep it that way BA!
Entertainment: 12 channels, and not all the films advertised were playing.
Overall: A good service, but they really need to look at their economy product a little closer; remember BA, a lot of companies fly their executives in the back these days!
Recently came back from Frankfurt. The flights were of a high standard both times.
Luckily, on both days, instead of the usual 2 class aircraft used on this route, we were treated to a more spacious, equipped 3 class B767. Both aircraft were clean, and the seats were extremely comfy and each had their own PTV, although the IFE was only used on the inbound journey.
The cabin crew were friendly, and very attentive to our needs. Both flights were full and had 10 cabin crew onboard. I would recommend selecting these flights. Boarding was quick and easy on both ways and the amount of legroom was excellent for the route.
I take this journey about 6 times a year and am amazed and annoyed at how consistent the service is: amazed in that there's a high level of consistency and annoyed that the consistency is so engrained so as to not make the flight overly enjoyable.
For reasons unknown, this flight is always boarded via a coach service (despite numerous terminal bays visibly available at terminal 5); so there's a slow and frustrating boarding process. Inside the flight is as anyother BA flight: staff are functional and friendly and deliver a solid service. The drinks service no longer has the little bag of pretzels that they used to have (presumable another BA cost cutting process).
Annoyingly as well is that their meal service hasn't changed once this year (economy meal is a salad with vinagrette dressing, choice of cottage pie or chicken pasta for main course and chocolate cake for desert): so as a frequent flyer on this route, eating on the flight is actually not enjoyable.
There are 3 drink walk throughs in the economy cabin where cabin crew walk through with glasses of water and fruit juice; the previous approach of giving each passenger a small bottle of water no longer runs (which is a real shame).
Prior to arrival there's a snack before landing; a very poor sandwhich (a couple of bites and its gone); not sure why there provide this as there's no way it fills you up or helps the hunger you'll have after an 8 hour flight.
Entertainment system is the video on demand one which, despite BA being one of the last major airlines to delopy this system, is one of the most limited and clunky services around.
The above said, compared the the American Airlines flight on the same route, this is a luxurious flight; however, that's no compliment... they really need to provided a better service for a flight of this duration
Very good flight for me. Great view, nice food, almost perfect for me.
LHR to IAD. The flight was cormfotable however full and a bit cramped, I tried and failed to sleep and when I arrived at LHR I was shattered and even worse I had to wait for a connecting flight to MAN. Once again the crew and IFE was brilliant. The food was rubbish as with all econamy flights (however you get an in-flight snack on Virgin!).
A very good flight. The IFE was pretty decent (that's because you get touch screen AVOD) however the screen is bit small for a legecy carrier and the selection was a bit small and rubbish. Despite this you had a good amount of legroom and the seat is very comfortable but the headrest is a bit hard. The cabin crew were very nice but the other had a happy hour, bummer.
Travelled in World Traveller and it was a pleasant experience- however the crew did not know how to operate the aircraft heating and was therefore cold. Would not pay the extra for World Traveller+ as the service is identical you just get a little bit more room!
LHR to JFK, LAX, HKG – use online check in. Baggage drop at T5 is usually quick and staff are on hand to point out available desks. The security at T5 is slow and not as quick as advertised unless the airport is quiet.
The onboard food is OK. On long haul the offering is usually a breakfast/lunch, lunch/dinner or dinner/breakfast. I find the meals plentiful and as decent as you would expect.
The aircraft are old, the interiors are bright and ok. I find the service on long haul is a bit shabby.
The crew are lazy. They rarely come around with drinks other than the after take off and before landing service.
smurfybaby flew British Airways World Traveller (economy) (19/03/2009 13:06)
they are great!!!!!!
Chose row 27, being the emergency exit in economy. Rows 12 to 25 are Euro Traveller, but leather seats in a 2-3-2 and then there's the emergency exit, no row 26, and then the back cabin is 27-40, same 2-3-2, but weirdly enough, cloth seats instead of leather. I asked the flight attendant why, but she had no idea. At the back rows 38,39 and 40 are just 3 in the middle. Row 27 is good because of the leg room, If you choose 27J or 27B you are face to face with a flight attendant. It can break eiher way.
To Grand Cayman - well fed and good service. The old 767 is feeling its age and the air cooling at your feet was so cold it literally froze a bottle of water left at my feet. The seating was normal BA leather so hard and no good if you are over 6 feet tall.