Thomson Airways » User reviews
All-class rating 6.3
- Boarding 7.1
- Seat for sitting 5.3
- Seat for sleeping 3.1
- Service 6.4
- Entertainment 4.7
- Food & drink 5.3
- Punctuality 7.4
- Baggage 7.4
- Of course, your ratings vary widely for different classes. Choose one below for full details.
See what everyone's saying about Thomson Airways. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
Newcastle to Mahon, Menorca. Outward plane was very old. Paid for extra legroom at check-in "special offer" 2 for the price of 1, paid £25; after returning home found the non-discounted price was £15 for each seat, OK still saved £5. Offered row 1 or 2, being very dozy (6am flight) I picked row 1; bulkhead, big mistake, as there was no extra legroom, luckily 1 seat of the 3 was empty. One big con by the Thomson.
The return flight was a 737-800 and on that plane Row 1 did have extra legroom and was a much better plane and quite a few empty rows.
Other than the above whinge, I found the Thomson's flights were very good, boarding was quick, take-off and arrivals on-time, crew pretty good and would use again.
Just watch out for Thomson "special offers" early in the morning.
We recently had the unfortunate experience of flying 10 hours on this terrible plane to Jamaica, like others we were conned by Thomsons who advised our original plane needed routine maintenance and they had cancelled our Premium seats.
Thomson Airlines – London Gatwick – Funchal, Madeira
Thomson operate a one-class 737-800 on this route – flight time is about three and a half hours. It is possible to pre-book seats for a fee, but only the first row offers any value. All 32 rows are arranged as 3-3 so there’s no option for couples wanting to pay for a combined aisle and window configuration.
Outbound (row 28):
We used the ‘night-before’ check in – something that I think Virgin first invented and really useful. So in the morning we already had boarding passes. Gatwick security seems to have improved and we were through quite quickly.
Legroom was acceptable for a charter flight, seat width was a little tight.
All food and drinks were chargeable. Prior to trolley service, the flight attendants walked the aisle and asked if anyone wanted to order a hot panini. We ordered one. The trolley service commenced but it was another hour before the panini arrived; by that time many passengers who had ordered the same were complaining.
There was a permanent line for the bathroom throughout the flight. The rear section had two bathrooms.
Upon (early) arrival, passengers were disembarked by the front and rear doors onto a bus. Passport control was quite fast as was baggage delivery.
Inbound (row 2):
Check in was a little slow, although there were five desks available. Security and passport control were reasonably fast. Only one cafe and one shop after passport control and no lounge evident.
A bus delivered passengers to the aircraft. Boarding was by the front and rear stairs.
Prior to departure, the crew walked through the cabin spraying insecticide. Passengers were assured that this was harmless. I’ve never seen this happen before, even when returning from Asia. I’m guessing that one spray won’t harm anyone, but I wonder what cumulative effect this has on the crew. Something for their union to consider. Still anything that kills bugs is a plus.
All food and drinks were chargeable. This time there wasn’t a question about hot paninis and we didn’t ask for one after the outbound experience. We’d also purchased some really good quality sandwiches from the cafe just near the departure gate. As this was the return, I could see that many passengers were hoping to use their left-over Euros for on-board purchases. This was possible, but the smallest denomination accepted was a 1 Euro coin. I saw one person’s purchase converted to EUR6.03 and they had to pay 7 Euros. The exchange rate didn’t look to good either. We used sterling for drinks.
There was one bathroom at the front and this wasn’t very busy – not sure why the outbound rear bathrooms were so busy.
On arrival, passengers disembarked via the front door and an air bridge. I’d recommend assistance for elderly passengers as we walked over a kilometre to passport control. Baggage arrived reasonably quickly.
Overall, not a bad experience – although my expectations weren’t high to begin with.
WARNING- Premium Economy Bumping
B767-300ER v2 out bound. B767-ER300 v3 inbound
Booked extra leg room seats for our flight, however, prior to going on holiday my wife had to have a shoulder op, therefore did not meet the min requirements for those seats, so we upgraded to Premium Economy at the extra cost.
One week prior to travel we were told that due to technical reasons our return aircraft had changed and that we would NOT be traveling back P/E (what technical issues did they foresee 3 weeks down the road??). This happened to a number of people on our flight, and other flights after that, apparently not an uncommon occurrence for Thomson to do this.
I complained to the travel agent and asked to cancel our holiday and asked for a refund due to this being a 'Major Change' to our holiday, of course this was refused. They've got your money and leave it to the last minute to inform you so that you don't have any time to fight the case. Appalling customer service, with hardly an apology.
You would think that a company of this size would take cognizance of these reviews and improve on customer service, considering the profit they must be making even in today’s climate, or am I just being too naive.
This was the best premium class we have travelled on, the service from all the crew staff was excellent and I would fully recommend customers travelling to Barbados from Manchester to upgrade for this trip
irinaland flew Thomson Airways (13/04/2013 10:55)
Return flight from Gatwick to Hurghada. Beware - passengers registered as disabled and requiring assistance! A tale of woe. Having followed the correct procedures from the initial booking point of my holiday, I requested specific seating needs for my disability which included sciatica + prolapsed discs + lumbar back pain. I was also recovering from unforeseen hospitalisation whilst in Egypt.
I paid an extra premium for pre-allocated seating and, upon the advice of the Thomson agent in London, was placed in seat 13-F which was adjacent to the forward EXIT door for both the outbound and return flights. This was icy cold throughout the flight; the cold permeating the whole wall area adjacent to my seat and the seat itself. This had an adverse affect on my back condition. The passengers in the centre and aisle seat did not experience this. I later checked with the passenger in the same seat on the opposite side of the plane and he had the same problem. No prior warning of this when booking.
Conflicting information given before and during the return flight by two cabin crew staff as to whether I could use the gap provided in front of my seat to make my way to the toilet without having to disturb the other disabled passenger in the aisle seat of my row. Both of us needed to use walking aids and she had to be lifted from her seat by her husband who was placed in a different row.
We were initially told that I could use the alternative exit and then were denied entry upon a complaint being made from the passengers in the adjoining row to the gap who said they had paid extra money for their seat and should not have to be disturbed by people passing them!!
On the outgoing flight I had used this gap twice on the 5 hour flight with no complaint from the same gentleman. I had not jogged or touched him as I came through. He was amenable having seen my condition but his female travelling companion did grumble. This time however, having seen the difficulty both disabled passengers were having they did not relent and the crew expressed their apologies but said they had to support them. They also added there was nothing they could do to assist us.
Therefore - Thompson - you have no Disability Assistance Policy and your staff are not trained to deal with the safety of said passengers.
Staff so intent to reach targets for selling food, drinks and Duty Free goods that the aisles are constantly blocked with trollies moving up and down. Woe betide anyone wishing to get to the toilet in a hurry. At one point on my return I was stuck behind the trolley near the exit doors supporting myself on my stick and holding on to the back of someone's seat. I was seen but ignored by the crew whilst they continued their extensive sales pitch and one member had an ongoing social conversation with a passenger that had nothing to do with a purchase. Eventually another passenger actually indicated that I had been standing there for too long and they should let me pass. This was done, but no apology.
At the end of a flight it is usual policy for airlines who are aware of carrying disabled passengers to announce that those requiring assistance should remain in their seats and help will be available to travel to the baggage area. No announcement! The chief steward was more intent on delivering his amusing farewell/thank you speech. We were left wondering what to do. Eventually, in between the endless shuffling queue departing the plane we were able to attract the attention of a female crew member who said she was not sure and would ask her colleague! At this point we all gave up and just sat. Thank goodness, Gatwick staff had picked up from the manifest that disabled passengers required assistance on that flight and were waiting outside which was just as well as this particular gate is the furthest one from the main arrivals building.
My advice - pay the extra and either travel with Monarch, albeit from Manchester instead of Gatwick. Their fleet of aircraft have far superior interiors, space + seating arrangements and staff are more professional; or better yet - travel in comfort and safety with a scheduled airline that have a good record of dealing with passengers requiring assistance.
BA and Virgin Atlantic are great! Pre-allocated seating AND a decent meal thrown in. I intend to fly to the Red Sea in future with BA via Cairo and then onward to Hurghada or Marsa Alam with EgyptAir. Hang the expense - at least I know I will travel in comfort and safety. Will NEVER use or recommend Thomson again.
ChristinaHolmes flew Thomson Airways (10/04/2013 23:27)
We booked premium class to be told the aircraft had been downgraded and I quote from the airline checking in staff that we were lucky we were going. We then had a six hour delay to Florida. The aircraft was old and uncomfortable to say the least.
Return journey. Delay again. Our premium seats coming back were filthy. The seat in front which held our storage was ripped and hanging off. The air conditioning was off and it was unbearable. We had one drink offered. Duty dree we didnt even notice coming around and when asked we were rudly advised it was too late. They are like robots. No personal service. No welcome drink on arrival. Not premium seats. I was more comfy on a Jet 2 flight to Portugal. Save 500 pound and go normal class as its certainly is not premium.
Bjohn58 flew Thomson Airways (05/04/2013 13:57)
Two of us flew out on March 19th 2013 from Gatwick to Holguin, Cuba. It was a 767-300 (card in front seat pocket showed this). Had done previous day check-in. Had already selected Row 2 by going on to Thomson Website. Going to Cuba Boarding cards are not issued until the actual day of travel. When collected boarding cards, on tne 20th, it showed we were in Row 1. Queried this and was told this sometimes happens but all seats are the same so dont worry. Other half said "guy says all seats are the same so dont make a fuss!
When it came to boarding the plane, Priority boarding did not happen as they started calling people from back rows to get on first. Quite a few disgruntled Prem Cabin customers complained so they stopped this and tried to rectify this and we eventually got boarded a little bit before the rest of the passangers.
Once onboard realised not all seats are the same. Row 1 is bulkhead. Now other half very unhappy! I had to complain to the cabin crew who asked another couple if they would swap and thankfully they did. Cabin Crew very efficient.
Once settled were were served sparkling wine or orange juice. Then 2 hours later first round of drinks were served from the trolley. I had Jack Daniel and partner had soda water as doesnt drink. After that nothing until lunch when wine was offered followed by Brandy or Baileys.
Wondered why woman behind us kept on getting up so often and then realised she went to the galley to get more drinks and not to use the toilet. Lol.
As I said would have preferred more drinks to be served. I am not an alcoholic and I am aware that it can be dehydrating to drink too much on planes, but just one service is not good enough. Thankfully we had bought water so partner was fine, but I wasnt! Having said that I went and got another round for me but did feel awkward asking :(
Inflight entertainment wasnt working for most of the flight due to some technical problem. We had our DVD with us so wasnt too bothered. It got sorted an hour before landing in Cuba.
Return was on BY095. At Holguin they announced Premium Cabin customer please queue, but, of course, human nature means quite a few Economy passengers totally ignored this and queued too. Cuband do not want to offend so said nothing.
Also if you have booked Airport Lounge at Holguin (costs 29Cuc each) and you are in Economy these customers get priorty boarding over Prem Cabin Customers. None of us were happy about this as we had paid a lot, yest a lot for Premium seats and made the Cubans aware of this and they started to let us board.
We had Row 2 on return as I had got it sorted whilst in Resort. Return Inflight films were dire. DVD came in handy again.
Cabin service was worse. Got orange juice or sparkling wine once seated and then forgotten about for ages. When drinks were served couple across asked for 3 drinks each. Wise. Said learnt lesson on way out. Wish I had thought of that as once again that was the only time they came round with drinks other than wine with dinner and Baileys or Brandy for after.
Would have helped if Cabin Crew had smiled once in a while. They looked and were miserable.
Would I book Thomson Premium again? NEVER. Cost far too much for what it is.
Flight from Manchester to Punta Cana (June 2012). Very easy check-in etc, airport really quiet so no queue (although as always they have a seperate check-in for premium) fast pass through security (again airport really quiet so no queue) priority boarding which is great, however the only reason why you'd want to board first would be to ensure enough room in overhead locker near your seat, however all premium are boarded together so it totally defeats object, (but nevertheless still a benefit).
Flight was really smooth, orange or fizz prior to takeoff, crew nice and friendly, options of food and brought to you individually. Would be better with proper cutlery (as other airlines do) but plastic was acceptable.
Seats are comfy, and roomy, and you definitely get a lot more space than economy. Only time its a little restricting is if the person in front reclines and your still upright. Leg room is fine but it seems the tv is VERY close to your face.
Only concern is on our return flight, these two disgusting drunken men sat infront of us. They were drunk when boarding and this only continued into the flight, within the first hour they had bottles of wine, jack daniels and plenty more too. (I knew this as they dropped all bottles onthe floor and they rolled back - yes the plane was still inclining and they were getting more and more drunk) they were disrespectful to the crew, probably because they were so drunk, and it seemed to take some serious complaining for the crew to stop serving them. I guess this is the passengers fault as a pose to the travel company, however the crew should have stopped serving drinks when they had seen how much he'd consumed within the first 10 mins!
Baggage seems to come out first at both ends which is great.
I always fly in Premium and have done many times before and since. We flew to Mexico in the October of this year and managed to book row 1 (no drunks infront) only draw back was 1 idiotic woman trying to cross infront of us, but this only happened once and she apologised afterwards. this was a great flight both ways ! :)
Breakdown of cost: (FYI I have never spent more than £219 on Premium and have always flown it dozens of times and always got this price or cheaper)
Extra leg room - £70 - £80
Extra Baggage - £35 - £50
Drinks - £6 for drink and mixer (average consumption is 12 total (to and from) = £72
Extra snacks - £3 x 4 = £12
IFE - £10
Blankets/Pillows/headphones/pampering pack = £20
at the cheapest = £229
at the most expensive = £244
The service is better in Premium, and I also think little things like more crew to passengers, 2 toilets for just premium economy customers is superb too.
Just had a change of plane flying to Cancun. Should have been in Premium Economy but now in 767 300 v4 which does not have premium. This is 2-4-2 arrangement with 70 to 80 more passengers in the same space as the p767 we should have gone on. It is basically a short hall plane but this company does not care about the customer. DO NOT FLY WITH THOMSONS if you can avoid it they will mess you around in some way.
Annemscarlett flew Thomson Airways (14/03/2013 11:04)
Legroom on these flights is totally unacceptable. Regarded as a short haul flight but flight time is 5 hours and 50 minutes. There was no extra legroom seats available when we booked. Very hard to be stuck with no legroom for this length of time especially when you are tall with arthritis in your knees. Would never travel with Thomson Airways again unless I could be guaranteed extra legroom. Totally ruined the holiday.
Flight was with First Choice from Manchester to Punta Cana T134. Premium cabin in seats 1c/d.
The overall flight from start to finish was very good.
The Premium service at boarding went very smoothly and and we were soon occupying our seats. A Preflight drink was delivered which was very nice and we were soon aibourne albeit about 15 min late. The Captain did warn us prior to leaving it would be a slightly longer than normal flight time due to strong head winds.
The seats we were in did not have as much leg room to stretch fully out due to the bulkhead in front of us, so if you are very tall you should not go for these seats, infact a couple who were in 1F/G asked to move as they were very tall and swapped with a couple further back in the cabin.
The seat base is hard and I had to sit on my cushion to make it more comfortable, but other than that it was ok, however by the time we got to Punta Cana I was ready to get out of my seat!!
The cabin crew were very good and looked after us very well during the flight. Post take off drinks were served and then lunch which was, as far as airline foods go very good.
Inflight entertainment was also fair with a good selection of Films, games, music and TV programmes to watch/listen to.
The aircraft itself could do with a refit inside as it is starting to look its age, its certainly well used!
The return flight (Tom 135) was much the same, we were in the same seats and on the same aircraft (G-OOAN). A night flight dearting Punta Cana at 1945 and arriving at Manchester 0650 hrs. I managed about 2 hours disturbed sleep which was ok.
Overall flying with First Choice is a good experience and have flown with them on severall occasions and will use them again next year, the only thing i would say that the seats are hard!!
SharonHamilton flew Thomson Airways (23/02/2013 01:29)
Very disappointed on check in at Manchester to be given a seat behind my husband and told they were seats together!! Sorry how wrong, would you sit on separate tables in a restaurant...... I don't think so.
The food on outbound and return flights was the worst I have been served on an aircraft ever, no food would have been less insulting. The bread roll was even out of date! Having been charged £45 each at Cancun to leave the airport, the check in then wanted to charge us a further £250 for the 6kg extra baggage, however, we were able to relocate the extra as hand luggage as we had very little (trying not to take much into the cabin).... So that was alright then, we still had the same weight on the plane.
Having boarded we were sat next to 2 couples travelling together who were all obese if not morbidly, the one guy was easily in excess of 28 stone, how much extra would he have paid?
I would certainly think twice in future before flying with Thomson, however, our resort the azulejo sensatori more than made up for the airlines short comings. I will never understand how an airline charges extra for sitting together then assigns seats on different rows and says that's together? What a rip off.
We flew from cardiff airport and had to make an emergency landing in gatwick airport due to a technical fault with the plane after 5 hour wait with only £5 voucher we made our flight to Egypt
JanetVaughan flew Thomson Airways (25/01/2013 19:36)
This was the worst flight I have ever experienced. No room at all. Very, very cold with condensation down the wall. Drink served and an hour later a drink. Apparently not enough space to have both together.
I was so glad when it was over. The only saving grace was that it was on time.
The return journey from Tenerife was exactly the same thank goodness I had a blanket or I would have frozen.
Flight left on time, service by staff from arrival at door to aircraft was helpful and with a smile.
Service and attention during flight was first class always ready to help, supply drinks and food. Food service very quick and replenishment of wine excellent. Only complaint coffee could have been hotter and details of films available not as shown in seat back information sheet, these were only minor irritations.
Seats becoming a little worn in sitting area need new padding, back area no problems very comfortable.
tbutcher flew Thomson Airways Short/medium-haul (11/01/2013 14:41)
Flight was really great friendly staff good leg room was a pleasure flying with Thomson we go to Spain every year we have tried other airlines but Thomson & first choice were the best for us.
I've just got back from sharm el sheik , 5hours . I,am 6'3'' the leg room was so cramped, i got off looking like a letter (s). The plane was so cold that poeple had to travel with their coats on, I did ask twice for the heating to be turned up, but i was told the people at the front of the plane had complaned that they were to hot. so we all had to suffer .I think Thompsons airways could do a side line in refridgerated transport.
Last year I flew on the Thomson 757-200 from Birmingham to Ibiza. The seats were perfect, there are seat back televisions. They didn't lose any baggage either. Next year I will be flying with them to Rhodes. So I suspect I will be flying on the 757 again. I give Thomson 757 a five star
christinerobinson flew Thomson Airways (02/12/2012 12:13)
This was classed as medium haul Gatwick to Hurghada 5 1/2 hours long flight. Worst plane/flight have ever been on.
Seat pitch very short I am 5 5 tall and my knees touched the seat in front of me, had the person reclined their seat would have been extremely confined and claustrophobic. Seats lacked any substance to them, not comfortable after only 1 hour.
No entertainment at all. When I asked why, was told it was too expensive for airline to pay licence - costs £4000 per film shown now!!! And apparently everyone brings iPads and their own entertainment - must have been invisible then as I saw no evidence of this just very bored/restless people.
You cannot sleep not only are the seats uncomfortable but when the trolleys pass they bash into the seats as they go woe betide any arms or feet in the way.
This flight was more akin to short haul for Spain no further. I will never fly with Thomson again on any medium haul flight.
paulbarrett39 flew Thomson Airways Premium Class long-haul (29/11/2012 12:40)
We flew with Thomson to Goa 13/11/12 (Premium Class)
Check in was very quick; we sat in row 2 F & G widow and aisle seats, the only complaint with the seats is the centre arm rest is fixed and dosn't lift up. The drinks service was very slow to start with.
We had requested a Glutten free meal for my wife (no glutten free meal provided), unfortunatley that meant my wife had no food for the next 10 hours. The Cabin Manager apologised and did report the problem, the staff on the out bound flight were friendly and attentive; the staff on the inbound were quite frankly miserable, some other passengers did complain that the flight attendants were rude and ignored there calls for more drinks.
The Inflight entertainment was average on the out bound and a little better on the inbound journey. I will not book premium cabin seats again, it is just not worth the extra expense.
DeborahSaxton flew Thomson Airways (26/11/2012 06:30)
Flew Manchester to Holguin 10th November 2012. Good outbound flight. Stewards friendly and helpful. Comfortable seats, ok drink before take off. In-flight entertainment could be better, especially the comedy/TV side. However, there is plenty to keep most people occupied with a good selection of games too.
The biggest disappointment of this Premier Class experience was the food which urgently needs improving. Thomson just give you the same old stodge in a foil tray. The nice touch however was coffee and tea in pot cups rather than plastic. Boarding and leaving the plane was a smooth experience.
The return flight was a night flight and I was suprised to find I was able to sleep for quite a while. Blankets and pillows helped, although my husband didn't manage to sleep. It would be nice if the armrest raised to give more comfort and also if the tray were level - mine went down in the middle so I had to prop it up. The steward said most of them were like this.
In summary, I am not sure whether I would book Premier class again, am still debating whether it was worth the money.
This was a flight back to the UK from Barbados after a cruise out to the Caribbean
Boarding at Grantley Adams is not well organised.
However when on board our paid for upgraded exit row seats (20f and 20g) had the extra leg room I wanted. This aircraft was still in First Choice Livery but the inside had been refitted to latest Thompson with the decent interactive entertainment system.
Service was OK, exchange rate when using dollars was nothing short of robbery, food was way overlooked. Biggest gripe was that my seat by the window had the full air conditioning blast coming in. Far too cold to lean against the side wall for sleeping in fact cold to the point dew was forming on the interior wall. When questioned was told that's the way it is. A shame really because the rest was better than passable.
I think the Boeing 757-200 I flew on was probably the oldest plane in Thomson's fleet. As such there was no entertainment, seat space was extremely limited and it all felt a bit of a squeeze.
This was the route from Manchester to Cape Verde and then Cape Verde back to Manchester, it was fitted on a cramped Boeing 757-200, but as this was a 5-6 hour flight I was expecting PTV's, but they had cramped Overhead TV's (Old school!) But I was expecting overhead TV's because the short-short runway at Boa Vista is so small it can only accomodate small planes like the A320, Boeing 737 and Boeing 757.
The food was okay (This flight was just before the in-flight meal was scrapped) The staff were great, the food and drink was a little bit pricey but we couldn't afford much drinks because we were staying at the RIU all-inclusive hotel so we only brought about £45 spending money.
I tried to get some sleep as I was shattered, it was a 5 hour flight with a 5 hour delay and I couldn't even get some sleep, the legroom is also atrocious. When someone reclines their seat you get no legroom at all and you can feel the weight of the seat and the person on you!
The boarding was fast and easy at Manchester but at Boa Vista it was a nightmare, Boa Vista is a brand new airport on the new-tourist destination Cape Verde, it is an island in development, there is second-to none security, there is no computers so back then you got boarding cards that were written in pen. The runway was like dry sand so it was a very bumpy takeoff and on the way back we were back on the same cramped Boeing 757.
I wish they operated the Boeing 767 on the routes because they have PTV's but obviously the runway is too short. I would like to go back to Cape Verde but not until they have increased their length of runway and the Boeing 787/767 can accomadate the runway. Oh and the baggage was as we left it.
Thanks for reading. Enjoy your flight (Not!)
Came back from Lanzarote and felt I had to review my flights as so many people had criticised both Thomson and this aircraft. From what I can see it's no different to most other airlines or better. Please don't let let other reviews put you off. Some people are just nit pickers.
Well, this aircraft was nice and clean when we entered it. The cabin staff were very helpful in finding our seats, and the green leather seats were reasonable to sit in. I was not too impressed with them being leather though.
The leg space was kept to a minimum, apart from the seats with extra leg room, but there was still room to place a few things under the seat in front and still keep your legs comfortable. The first 3 rows on both sides had blue leather seats, and some disabled people were sat in them.
Regarding service from the cabin crew, nothing was too much bother. The prices are rather expensive for drinks, and we didn't bother getting any food. I did notice that they have stopped providing in-flight meals on the short-haul flights, but the price has not dropped because of it. This in itself is causing quite a bit of pressure on the cabin crew, because if someone does order something to eat, they have to got and get it, warm it in some way, and then bring it out to the customer. All this could be stopped by bringing the in-flight meal back.
Regarding punctuality, we were delayed coming home, though that was due to french ATC industrial action the previous day. Also, on the return flight, I asked for a window seat at the check-in desk as my wife likes one. I am not sure what went wrong, but she never got one, even though we were at the front of the queue at check-in.
Overall, I must admit our flight experience both ways was very suitable for what we paid. I just wish the in-flight meal would be brought back.
Booked extra legroom seats for this flight and allocated 32A and 32B , when seated I found that the extra leg room meant that it would be comfortable if you only had one leg. The escape shute at the exit juts out so your left leg has to be able to bend between the knee and the ankle, a feat I, or in fact any member of the human species has yet to evolve into.
The seats are the narrowest most uncomfortable seats I have ever encountered on an aircraft, the narrowness has been aggrevated by whoever designed them placing a large fixture inside the seat arm to accomodate headphone jacks etc, this effectively reduces your seat width by approx 25mm.
The seat belt would not fit either myself or my wife, in my case that's understandable as i'm a big lad but my wife is only 5'1 and 32" waist. We asked for extension belts but as we were next to the emergency exit this was a no go. So breath in, do a Houdini and the belt just clipped in, cutting off the blood flow to our nether regions. This is not the first time I have travelled Thomson and it seems their Boeing 757-200 fleet is notorious for sardine type seating. Although not long haul?? it was still a 5.5 hour flight from Cyprus and to have these seat belts on continously would have probably meant amputation of my lower limbs on arrival at Glasgow.
The extra leg room seats are also used by passengers to stretch their legs and the seats are right next to the middle toilets, oh joy, with all the noises that accompany that location, screaming babies wanting nappies changed, opening and shutting of door banging, light from loo glaring out all night and trolleys up and down selling stuff and offering prize draws, why not give the winner a seat somewhere that is comfortable, quiet and dark so they can relax and snooze a bit.
I believe that if animals were transported in the same manner as humans on these Thomson aircraft then campaigners would be up in arms about it. But after all we're only human aren't we !!
Here endeth the lesson
Thomson Airways ex-first choice 2-3-2 configuration, premium economy, seats 3 f & g on the way out and seats 2 f & g on the way back, Manchester to Mexico.
Great seats, plenty of legroom and slightly wider than normal, although bulkhead seats on the way back were less roomy. Outgoing flight; staff fantastic, service great, we were given a pre-takeoff drink, service started almost straight away with the offer of drinks and a free snack; main meal served about 2 hours into flight, I had chicken, my partner had beef, both lovely. Savoury rice and veg starter, lovely little crème brulee style dessert, cheese and biscuits, plus drink, plus tea/coffee and a liqueur choice of brandy or Baileys, plus an after dinner mint.
About 2 hours before landing, given afternoon tea – 2 mini sub rolls, one with ham and tomato, one with cheese and pickle; fruit salad, scone with jam and cream, little sponge dessert with tub of pouring cream, plus tea or coffee. Good drinks service all the way there, didn’t need to buzz to ask, plenty on offer. Great choice of IFE, plenty to pick from although would have liked more than one episode of TV shows on offer; no need to be bored, liked the interactive games but would have liked better instruction on how to use the handset.
Return flight: had a different seat, this time bulkhead so less stretching out space although still plenty of knee room, TV was in arm of chair so slightly less convenient as your head was turned to one side all the time; handset was also in arm of chair so quite a lot of fiddling around trying to plug in headphones, remove or replace handset, get table or TV out etc.
But still great service although meal on offer was different, supper first then breakfast later as it was considered to be a night time flight; for supper I had lamb hotpot with veg and potatoes, my partner had chicken but didn’t enjoy it; of course this could be because he was a bit hungover! Starters, desserts, chocolates etc were all lovely, no after dinner liqueur offered this time. Breakfast was bacon, egg and sausage, actually tasted lovely and we both devoured it! Again drinks service was provided but this time only on demand as they dimmed the lights fairly quickly (even though for us on Mexico time it was still only about 2pm!) and encouraged people to settle down into sleep.
I can never sleep on a plane so spent the whole flight either reading, playing games or watching films, but I was comfortable enough doing so. My partner found it hard to settle down for a sleep; he didn’t want to recline his seat out of consideration for the person behind and he also found the seat to be quite hard and uncomfortable. By the end of the flight he had a sore tailbone, I didn’t have that problem but then I have a bit more padding than he does! He used both his and my neck pillows and both of our blankets to pad the seat a bit and made it bearable.
Overall though, I would say that the extra cost of a premium upgrade is well worth the money; the service was excellent, staff both ways were friendly and efficient, and the standard of catering was better than I expected from airline food. We took off and landed bang on time in both directions and the premium upgrade meant we were fast tracked through customs and passport control at the UK end, plus our suitcases were on the carousel much quicker than normal, so from leaving the plane to exiting the airport doors was only about 30 minutes from start to finish! A new record!
I would definitely recommend paying the extra cost of premium economy and would definitely fly with Thomson again. My only gripe was that my partner’s suitcase, which was brand new, ended up with a broken wheel and a hole in the side – goodness knows what happened to it! However the delicate necklace we bought in Mexico and wrapped up carefully in a towel in said suitcase wasn’t damaged at all!
Recently flew Premium class to Mexico from Gatwick. Dedicated premium check in which was smooth and efficient. Priority boarding was a welcome change from the usual scrum and pillows and blankets were waiting for us on our seats at boarding. Complimentary amenity packs were quickly brought round as soon as all premium passengers were seated followed by the pre-take off drink. Amenity packs contained tooth brush and toothpaste lip balm, moisturiser, a refreshing face wipe and flight socks.
Once airborne the service began in earnest with the complimenatry noise reduction headsets passed out first. Then the crew began serving drinks - all brought on a tray not the usual clanky trolleys. Announcements were made by the crew stating we could ask for drinks between services by pressing the call bell or going up to the galley to collect.
The crew were excellent. Very attentive without being overbearing, extremely efficient and nothing was too much trouble. Lunch was served at 12 noon and choices were offered. Approximately half way through the flight ice cream was brought round followed by afternoon tea at 6 pm with about 2 hours to go to landing. The flight was most enjoyable, the seats and leg room far more comfortable than economy and to my mind worth every penny of the extra it cost to upgrade.
Similarly on the return flight the crew were excellent. Again very attentive without being overbearing, nothing was too much trouble and everything executed with quiet, calm efficiency. Again a choice of meal was offered drinks service was plentiful and breakfast was served an hour before landing.
All in all a very pleasant experience and if flying long haul with Thomson again I would definitely pay the extra to upgrade - it was well worth it and definitely value for money.
This aircraft was configured 2-3-2 and we were sat in 5A and B both outbound and inbound. Roughly in the middle of the premium cabin on the left these seats are ideal and would choose the same again.
Flew on G-FDZU and G-FDZY from East Midlands to Sharm and back respectively. The service was impeccable as always and food was adequate for the flight. Overall 9/10 and no complaints at all!
We flew to Aruba from Manchester airport in September and we were very impressed both on the outward and inward journey and felt that flying Premium Class was well worth the extra expense.
At Manchester there was a designated check-in for Premium passengers so that was really fast and efficient. We were told we were entitled to fast track through security which was an added bonus and when the flight was called we were given priority boarding.
The service throughout the flight couldn't have been better. The staff were very attentive and the drinks came at regular intervals without being requested. If we wanted more there wasn't a problem. The food and choice of food was good.
On our return there was also a dedicated check-in and priority boarding. The service was again very good on the flight.
In flight entertainment helped the long flight go much quicker.
All in all an excellent service which we wouldn't hesitate to use again and recommend highly.
cheebychew flew Thomson Airways (02/10/2012 11:19)
After reading the reviews some good and some bad I was a little apprehensive about travelling with this airline and constantly thought about cancelling and going with another airline. I and my husband are so glad we stayed with our original booking. WOW what a great experience we had, we travelled from Luton to Ibiza on the 22nd of September returning on the 29thof sept.
The check in at the desk was very quick, maybe because we like to get to the airport at least 3 hours before the flight is due. The girl on the desk was very pleasant asked all the relevant questions and finally wished us a good flight and holiday. Boarding went very smoothly and air crew were very efficient in their job of ushering customers to their seat numbers and placing hand luggage in the lockers for persons who found it difficult to do so. You could see that each and every crew member on that flight enjoyed the job they were employed to do.
We booked extra leg room seats which were very comfortable they were in row 15 which are slightly near the wing but not that near that it blocks the glorious views out of the windows. One small mishap on outbound flight was that we picked row 15A and 15B but were seated in 15C and 15D which were across the aisle, not a problem as we could still hold hands across the aisle, some achievement at 63 and 68 LOL.
Flight departed on time and landed on time 10/10 In bound flight was on a newer plane and seats were even more comfortable than the flight out we were given row 15 again but this time were sat next to each other, crew were very friendly and helpful and all ran smoothly from checkin at Ibiza and boarding, flight left on time again and actually landed 5 minutes early at Luton, again awarded 10/10.
GREAT FLIGHT GREAT HOLIDAY GREAT FLYING EXPERIENCE, WELL DONE THOMSON..from chris and alan daley.
My partner and I were very cramped in the seats, although we selected aisle seats. Disappointed that the IFE has been switched off for good. Although they worked hard, the crew pushed trolleys up the aisle 4 times, trying to sell things. Not their fault, but no one could get past to the loo. Ordered a hot snack but it was horrid. Told the crew but the response was just "sorry, we know its not good". No refund however. We would pay a bit more for an extra inch of legroom. No one could get out in an emergency, is it legal ? Not looking forward to the next trip if it is in a similar aircraft. Much better on Ryanair.
Just returned from Sharm el Sheikh to Glasgow with Thomson Airways and I was pleasantly surprised by the flight (both ways)after the horrible flight I had last year to Gran Canaria which I reviewed. The plane was exactly the same layout as last year but this time I was able to choose seats 12B + 12C which are extra legroom and are the best seats on the plane as you are at the door exit and you have acres of space. Seat 12A is classed as NOT extra legroom but that is because of the box which contains the inflatable door shute. If you are able to book this seat without paying for it, it would be a bargain as all you have to do, is sit slightly to the right but you still have lots of room. The space in the seat is still limited but because of the legroom it is of little significance. In flight the crew worked very hard both ways serving 3 rounds of drinks and 1 snacks and 1 duty free, but they do have 5.5 hours to do it in. Thomson say this as short haul but in the small print they state anything over 5 hours is long haul. What's that all about? Come on Thomson make up your mind and make this long haul and give us more comfortable planes.
IANYOUNG3 flew Thomson Airways Short/medium-haul (20/09/2012 13:22)
Flew Thomson Airways to Heraklion Crete recently and it was the worst part of our otherwise lovely holiday.
Book your own seats - sorry that should read pay extra for the privilege of being you can't have the seats you want. I am not a great flyer but needs must, i wanted an isle seat with my wife in the middle. Blimey you would think we were asking the world. Absolutely no chance, I advised that i was not a great flyer, not interested.
Seats were ok but cramped but none more so than othres, but no flight entertainment.
Food was a disgrace, menu looked quite good oh but sorry sir at least 75% has run out.
Cabin crew did nothing to stop kids running up and down the isles.
Virgin and Easy Jet far better.
IreneRiley flew Thomson Airways Premium Class long-haul (20/09/2012 12:18)
I travelled to Sanford Florida in June...I paid £149 for Premium but received a economy service!!!!
There was no dedicated Premium desk at Manchester and the agent was nasty because I had asked about pre-booked disabled assistance...
The seats were filthy and very tatty...the seat was rock hard but sat on a spare neck pillow because of the hardness and filth...I have photos...
The staff and meals were the best on the way out....different story coming back...I waited 20 minutes with my light on for a drink it was only because my next door neighbour got up to get a drink did she eventually turned up to tell me to wait because she was having her meal...
On the way back we only had two working toilets when I complained I was told they are not obliged to have toilets on flights even a 9 hour hour long haul flight...I asked what should we do stick our bums out the window or provide buckets in the aisles!!!!
The entertainment was old films and cartoons...nothing new!!!!
The flight cost me £600...never again with Thompson's....they are very nice on the phone booking but different kettle of fish when they have your money and get a rubbish premium cabin...
The disable assistance I got at Manchester Airport and Sanford was the best...they really looked after me...I was on my own...
We flew to Mexico recently and chose to upgrade to Premium as my other half is 6 ft 5. Outward Boarding was excellent with pre flight drink and welcome. Flight was on time.
Good service on this flight with adequate airline type food and plenty of drinks, tea, coffee, juice, coke or alcohol if wished. IFE was really good with up to date films and music etc. Seats are so hard after about a couple of hours your rear end is so painful. Arm rests do not raise so little room for manoeuvre. Difficult to nap. Fair recline. Good disembarking.
Return flight, ONE WORD - Abysmal - ran out of all soft drinks after about an hour and crew disorganised. Food burnt to a crisp, why pay to upgrade when this is what happens, have actually complained to Thomsons. To limit effects of jet lag and deter DVT you are advised to drink plenty of fluids, not a chance on this long flight as there were none. The difference between outward and inward flights was like night and day. Has totally put me off flying long haul again and also with Thomson. Have just booked medium haul Thomas Cook so will report back on that afterwards.
My advice for Thomson long haul, take your chance if you must and try and get free upgrade as some did, they had nothing to lose like we did. Both flights were on time but outward definitely better, it was amazing the difference. We sat in 3AB / 4FG, all equally uncomfortable but loads of leg room. Seats are also slightly narrower because of tables in
arm rests. Hope this helps.
Found this flight okay, the staff work very hard , but why do people wait till the staff get the trolleys out and decide to visit the toilet. Flew from Glasgow to Marmaris, it was okay but I had an aisle seat. The one gripe I have is the recline on the seats, some people keep it back the whole way and it makes it so uncomforable for the person behind them. No need for it on short haul flights, the person stitting in the middle seat next to me had the seat in front of her practically in her lap the whole way. Our flight was early arriving home which pleased everyone
CarolMcNab flew Thomson Airways (10/09/2012 15:31)
BEWARE!!! Do Not use SELECT YOUR SEAT offer. You can choose the seats your party wants, but you have no guarantee to get them. I chose our seats and we were put somewhere else, twice and was charged £50 for the privilage. The £50 is to guarantee that we sit together THATS ALL !!!
Its just a way of getting more money out of you, as if holidays are not expensive enough.
Flew to Lanzarote last month and I really weren't looking forward to it reading some of the reviews but I was pleasantly surprised. The boarding was quick and orderly, staff were very helpful and courteous, food was adequate enough and the entertainment wasn't really needed on a night flight so overall 9/10.
JacquiRitchie flew Thomson Airways Premium Class long-haul (02/09/2012 19:59)
Will never travel with Thomson again was on an inward flight from Cancun last year. The in flight entertainment was broken and there was no offer of compensation. The flight manager alienated me and my partner upon complaining about the entertainment situation. Upon top of this we were served last and just prolong the agony and distress on a long flight. Itt was not premier class but non-class!
I prebooked our seats in row 5, these turned out to be rubbish. They are situated right behind the old "Upper class" seats which have a curtain behind them obscuring the view to the front of the plane, and concequently the steward doing the safety drill. There are two windows, neither of which are easy to look out of. The plane was ex First Choice and needs something done to the inside, like renewing the seats. The walk at Gatwick North both to & from the plane is unaccepable.
Very disappointed with Thomson's service from Bristol to Palma. I've flown with Thomson a few times and found that most of the time they are fab. This time wasn't so good... And it was down to their terrible 757s which are very tired and... broken... The staff were good as always, but the plane was poor.
The outbound flight was about what I expected, seats ridiculously cramped and the crew were all sell sell sell, but that's about what I would expect from a short-haul holiday airline. There was no in-flight entertainment as you get on Monarch short-haul, but they got us there on time so no big deal really.
The return journey was pretty bad though - We boarded well over an hour late with no apology or explanation, then when we eventually got onboard we found it was an older 757 than we had on the way out, and that really did show. One of the toilets was out of action so that caused queues, and many of the seatbacks around the cabin would not stay upright for more than 15 minutes before slowly leaning back. A lot of the seat covers were ripped and I don't think the plane had been properly cleaned for a very long time. The whole aircraft was just very tatty, cramped and run-down.
I found that my seat (row 33) was cramped (more so than on the Thomson 737s or any Monarch aircraft), and the seat pocket was filled with rubbish and was very loose and not even holding its contents against the seat in front, making the legroom even worse...
The 757 fleet is letting the airline down in my opinion. They're trying to ram as many people in to the plane as they can with no thought for comfort. The (broken) seat pockets have adverts for their shiny new Thomson Dreamliners - Fine, but why are they not keeping the rest of the fleet up to date?
I've found Thomson have always been very good, but it looks like their 757s are a weak link.
Flight from Birmingham to Kefalonia approx. 3.5 hours.
What a joke! It wouldn't be so bad being treated like cattle if they didn't rip you off. I say cattle because when you arrive to check in you are greeted with the longest queue I have ever seen for a flight. It transpires that Thomson make everyone queue in the same queue for all flights, no seperate check in desks for each destination. One poor couple who had left plenty of time to check in ended up missing their flight as the queue was so long, Thomson staff refused on more than one occasion to book them in in front of other passengers for different flights that were not leaving imminently, absolutely appaling customer service.
Reasonable flight price (not cheap) then they hit you with the extras, especially the luggage, it's bad enough that you are charged in the region of £50 for one case to go in the hold, it is even more of a joke that this is for 15kg allowance and they have the smallest hand luggage allowance of 5kg..To top it all off they lost it on the return flight!!
The seats on the plane would be adequate if there was enough legroom, they are so cramped that I could only just lower my table, it was not comfortable (I'm a size 18) when the person in front of me reclined their seat I had to put my table up as it stuck into me.
The best bit is they ask you to fill in a questionaire which is more about getting your details so they can try and sell you more overpriced junk, why does a travel company want to know if I'm interested in a conservatory?
vickicorney flew Thomson Airways Premium Class long-haul (28/08/2012 10:34)
My past 6 holidays have been with Thomson/First Choice, the excitement of booking my holiday starts when I go into the travel agent and am greeted with smiles and a friendly atmosphere and the very helpfulness of the staff.
I have not been on my holidays yet, this year, but on Sept 16th I am flying out to Gran Canaria from East Midlands again with Thomson. I have already booked next years holiday, I am going to Jamaica which I booked last Saturday 25th August 2012, again with Thomson, I was greeted with smiling helpful staff.
I have booked Premium seats for this trip, as last year I went to Mexico, again with Thompson, and had Premium seats and was so impressed that have booked them again. I just want to say "Well done to all the staff on the ground and in the air" with the great job you all do to make our holidays complete. Thankyou Thomson/First Choice xx
AdamONeill flew Thomson Airways (18/08/2012 20:47)
I always fly premium economy and when I can afford it business/first. I have flown with BA, Virgin, Eva, Thai, Monarch, Thomson/FC, Thomas Cook, Continental and Delta. I tend to find Thomson package holidays good value for money, and I think it tends to be a mixed bag to be honest. Sometimes they exceed expectations, othertimes they really disappoint.
In terms of the flight experience with Thomson, I would overall rate it 7/10. I think that if they really lived up to their promises with "priority boarding" both here and abroad, I find it a joke nearly everytime, they just announce premium boarding.... then let everyone on!!!! (only exception was MANC-CANC last october, where they got it right!)
Seating is okay, could do with slightly wider seats but thats all! Not really an option to sleep as there certainly is no room to come close to being able to comfortably sleep.
Service is probably the biggest hit and miss, sometimes GREAT, majority of the time its below average! Older flight attendants tend to be the worst, by a country mile.... re-training required!!!
Entertainment is good, not brilliant but good all the same. Food and drink good, would be better if they served drinks more frequently, or didnt make you feel like a criminal when you ask for a drink (I have paid for them as part of the upgrade!)
Baggage is usually quite good, but i'm not sure if thats coincidence! No issues there. On the whole they are okay, I have flown economy with FC and sat in extra leg room and had a good flight then. Not all bad about premium, just not amazing. Eva air however (fly to the far east) are fantastic! Would fly with them again and again, everything was brilliant, not 1 complaint, 10/10.
Flew to and from LGW to Djerba in June with this airline. I had a shock as I've had more pleasant flights in a thunderstorm!
The area we went to was promoted as a "family destination", but seeing as we were going in term time for peace and quiet, nothing could have prepared me for the swarms of kids and prams that were obviously going to be our companions for the flight!
Nothing to do with the airline, but the boarding process was a nightmare, with ratty "adorable darlings" screaming and running around, whilst mums and dads either looked on adoringly, or totally ignored them.
Now we're tolerant to a point, but theres only so much noise we can take, and hence when we were in flight, the walkmans were soooooooooooooooo appreciated. The inflight staff were "sell, sell, sell" all through the flight, and even edibles had to be paid for; the usual tiny packets of snacks and pop cans sold individually at the same price as a 20 pack in the supermarkets.
Profit is definitely not a dirty word with package firms nowadays.
No IFE at all, and the sharper the elbow, the more space you acquired in the seat. legroom was ok, same throughout. Seating was 3 per side, and slippery leather seats ensured your knees always ended up against the seat back in front.
Return journey was worse. The flight was ridiculously early in the morning, and after waiting 2 hours in the boarding queue (not the airlines fault), people were hungry and crabby.
There were hardly any edibles to be had.
One couple who were really hungry and ordered a hot snack were told that nearly all of the supplies had been sold on the outward journey, and nothing was left, and so they had to go without. They were not happy, surely a company who are bent on selling even their granny's stockings for profit could have made sure that they had a supply of basic stuff for customers on return flights? It's like saying " sorry, we sold your seat on the way out, you've got to stand now"
Walkmans to the rescue again, the staff made no effort to curb some kids who liked to see how fast (and how loudly) they could reach both ends of the plane.
I know some people will scoff and say "well a package holiday, what did you expect?" I'll tell you what I expected. A level of service equal to the price I paid for the holiday.
Flew Thomson again July 30th to ZTH and returned on the 6 August, on 737-800 'ZB' this is well over the 60th time I've flown Thomson (inc Britannia from 1969) and all I can say is the standards are as high as ever, ableit some cost savings have been made, food and IFE for example, but what airline hasn't?
Check in both ends very easy, smooth and quick, boarding fairly relaxed unlike LCC bunfights when the gate opens. Seats on NG B737 are comfy and certainly more leg room than all other charter or LCC. The aircraft was clean and fresh and the cabin crew were attentive and helpful.
Purchased on board food and drink (Pizza, Chips and a Tea) cost no more than I would have paid in terminal and was quite tasty.
Flight uneventful and 1st officer regularly updated passengers on route and likely views.
As I have mentioned above I have flown with this company since 1969 (1st Boeing 737 operator in the UK on G-AVRN) but not exclusively so I have experienced other Schedule and Charter operators and apart from BA I have not used anyone who can compete with Thomson on all aspects of a trip.
Long haul or short haul I cannot fault them and you don't become the biggest or oldest charter company despite all what has happened over the years with many falling by the wayside, but Thomson, just keep going.
Already Booked Mexico next year and fingers crossed it'll be on the Boeing 787 again another first for Thomson!
A 2.5 hour flight jammed in to row 27. Very disappointed to find that the In flight entertainment was switched off. The cabin attendant said that it has been withdrawn permanently on short haul flights. More lowering of standards !!
Checking in and boarding was very smooth and the food and service on the flight was good. Wife said that there was 1 toilet out of action and the other one smelled. Thomson, you need to raise your game.
ColinStuart flew Thomson Airways (15/08/2012 13:24)
Just used Thomson airways for holiday flights, as usual no food serviced unless you wish to pay exhorbitant prices for less than mediocre fare (dont ask to pay in euros as the exchange rate is a joke).
The pitch of the seats is only 28", so if like me you are quite tall expect to be sore for a few days after the flight as you will find it extremely difficult to move your legs during the flight due to cramped legroom.
wendyforrest flew Thomson Airways (25/07/2012 10:24)
We took our 3 grandchildren to Hurghada for their very first holiday, thinking it would be a wonderful experience for them.
We PAID £58 for EXTRA'S for our seating, you can choose where to sit, I choose seating well away from the wing so they could have a brilliant view of outside, when we boarded I couldn't believe that we had been put over the wing. Why the hell would I pay to sit over the wing? Spoke to the crew but no seats left, so spoke to our rep, she was great telling us no problem and she would sort out our return flight seats.
On our return we were given the same seats we went out on. Spoke to all reps at airport, they took our details saying they would get in touch on our return. Couple weeks later spoke to customer service, very apologetic but as we were still all seated together there is nothing they could or would do.
So PLEASE do not buy any extras as you really dont get what you pay for. Then I learnt that they always put children and parents together anyway!!!!
We flew from Manchester with Thomson this year as we usually fly from Leeds with Thomson, but this year they are using Air Europa for carrier to Majorca and previous year we flew from Leeds to Majorca and they used the Thomson 767.
Last year we had personal IFE on the 767 but now after 1 November they have stopped the iFE on all flights for short haul. I though Thomson are suppose to be getting better but I think they are getting worse since they ended there flights using Britannia Airways.
The seats are bad on the 767 short as 767 were mainly built for 2-3-2 not 2-4-2 so the seas were really narrow and cramped.
Disapointing flight back today despite purchasing extra legroom seats as the seats were certainly not as wide as the flight out. The seats on this aircraft are set out 2-4-2 and the banks of 2 where we sat (17a&b) were not comfortable at all.
I know it's only a four hour flight but four hours is a long time to be sat uncomfortably, poor show Thomson. The flight out with the 3&3 set up were fantastic and no problem whatsoever, I guess they are just cramming people in on the bigger planes which is a shame and not what customers deserve.
Seats too narrow to get comfortable if you are tall and not enough leg room.should be entertainment to break up the boredom.People were standing in aisles drinking alcohol and got quite noisy but were not asked to sit. Staff were quite sullen and spent most of there time selling items
Flew to Taba from LGW and returned 1 week later in July 2012.
Crew were helpful but the seat pitch was awful for a 4.5 hr outbound and 5 hr return flight. No entertainment, food was adequate but overpriced.
Airframe was old. Thomson management only interested in getting as many punters away to holiday destinations as possible without any thought for pax comfort: cattle truck springs to mind. People were having to stand in the ailses to relieve the aches and pains which would not be great if the aircraft experienced CAT. Won't bother with Thomson again
Boarding at Gatwick was promt the seats were comfortable and the service was good on both directions. The meals were o.k. but one expects that. The seatback entertainment was poor, I recomend useing your own pad. I think the new Dreamliner will solve all issues.
Thomson airways short-haul no longer have ANY on-board entertainment!!!! A very boring flight. I had plenty of leg room but I only 5ft5 so has never been a problem for me!!! Food and drink very expensive on board so buy before you get on.
Just returned from Rhodes after a very enjoyable Thomson Holiday which was spoilt by one thing only, THE AIRCRAFT SEATING, we have been traveling for the past 20yrs up to three times a year but the experiance is getting worse, as previous reviews have stated the seating is becoming very uncomfortable due to the seat spacing.
At the very least we believe if seats have to be so close reclining ability should be removed, however we believe most if not all passengers would accept an increase in costs providing additional room was created.
We are booked to go to Skopolos with Thomas Cook in Sept. but find we are flying with Thomsonfly once again so are not looking forward to the flight element.
We also have been filling in surveys but feel the only element that is used is that of our personal details which are sold to others.
When will the powers to be at Thomson listen to their customers and improve the flying experiance once again.
JulieLoomes flew Thomson Airways (26/06/2012 21:18)
Thomson flight but First Choice plane. The plane was dirty, food inedible and was given one drink. Never again, a complete waste of money.
I said it last year, but this will definately be the last time that I subject myself to being crammed into a Thomson 757.
I am not large, 5 ft 8 ins and 12 stone, but the 3 hour flight was just too uncomfortable, even when sitting in an aisle seat. How overweight passengers endure a flight, I cannot imagine. I checked out details of the 757 and discovered that most of the fleet are between 20 and 25 years old.
Apart from this, the Thomson service is mostly good, but the aisle mounted screens are not easy to see. Still better than nothing. Do Thomson ever take notice of the comments about leg room ?
LindaHarris flew Thomson Airways Short/medium-haul (24/06/2012 19:32)
We flew to Cyprus in June 2011 - what a nightmare. The seats were cramped, hard and the most unfortable I have ever sat in! There was not even room to put the table down and we are not large people! I had my knees pressed against the seat in front so hard that when I was able to move after we taken off, I had pins and needles. Unfortunately, I am having to use them again to travel to Kefalonia with work and am dreading it!!
Check-in at Gatwick slightly slow due to extra passport checks being carried out by Immigration, this wasn't Thomsons fault, other than that checked-in relatively quickly.
Premium passengers boarded first. A nice environment to walk into. Amenity pack, blanket and pillow already on seat when we boarded. Seats were 5A/5B on outbound flight. Within a minute of stiiting down was offerend a glass of wine and orange juice.
Flight pushed back and took off on time. As soon as the crew were released they started with the cabin service. The crew worked so hard throughout the whole flight, we were constantly being offered drinks.
We were offered a choice of either beef, chicken or vegetarian. We choose the beef, it was delicious, one of the best meals I have had on a plane.
The toilets were located at the front, there was never a queue. The pilot gave some great annocuncemnts as to where we were, especially glad when he told us New York was to the left of the plane and got some great photos. Afternoon tea was served followed by ice cream a little later. The inflight entertainment had a great choice of films, tv programmes, games and music, there was never any chance of being bored.
The headphones used in premium were absolutely brillant, they really drown out the noise of the engines so you can hear the film properly.
I then slept for a couple of hours, the seat was extremely comfortable and had a great recline. By the end of the flight I felt we had really been looked after.
The flight did take an extra hour longer than planned as we had to travel around some bad weather in the Gulf of Mexico, no one complained and we landed only 15 minutes behind our scheduled landing time.
Baggage did take a while to come through once in Cancun which was a little frustrating. The flight on the whole was fantastic, absolutely worth the extra to upgrade.
If you are considering flying short haul with Thomson- and the company class a 4.5 hour flight from Cyprus as short haul- then I would advise you to think again or pay for one of the few extra leg room seats available.
The seat pitch is a miserly 28 inches giving a most cramped and uncomfortable journey. Any movement from the person in front causes that seat to press onto your knees. The tray for food and drink is jammed into you when this is lowered especially when the person in front is reclining their chair.
There is no inflight entertainment on 'short haul' flights to offer some distraction from the cramped conditions. The seats themselves were uncomfortable.
I have flown with many airlines but this was the worst experience of any by far. The overall feel was of cattle being herded into a cattle truck. I certainly will never fly with Thomson airways again to their short haul destinations.
We took advantage of the "Day Before Check In" at Manchester Airport, this worked realy well, no hassle next morning 0415 straight to security great help with two young children.
Boarding was very well organised, not the usual stampede. Flight actualy departed slightly early with the captain giving regular updates. The cabin crew we're very pleasent and we had no "Pressure Selling".
We arrived ahead of schedule. The return flight was much the same with on time departure. People must remember that this is more or less a "low cost" airline so don't expect too much. Credit where it's due, all in all a good experience.
The cabin crew were very slow to help and uninterested is our requirements
essjay35 flew Thomson Airways Standard Class long-haul (08/06/2012 12:04)
Our flight to Mexico with Thomson got off to a bad start.
We had booked one of Thomson’s Premier hotels which allows extra hand luggage weight – 7kg, and so packed accordingly. We used the night-before service at Gatwick and were “greeted” by a very unpleasant, sullen, unfriendly member of staff at check-in who insisted we were only entitled to 5kg. I pointed out that we had booked a Premier hotel and so were entitled to an extra 2kg, but she insisted that she had just been told that it was now only 5kg and that we had to repack our hand luggage.
I felt that it couldn’t possibly be right and have since taken it up with Thomson’s Customer Services, who confirmed that our hand luggage should have been 7kg and have apologised to me.
We had a two hour flight delay, which was disappointing as the flight itself was eleven hours long. We decided to book extra legroom seats (or extra space as they now like to call them!) On our outgoing flight we had seats 20F and G. These were emergency exit seats and were great, loads of legroom, and perfectly comfortable, on our return journey we had seats 14A and B, not so good, by the toilet bulkhead, but still comfortable enough.
We upgraded our flight entertainment (£5 each), which offers extra films and a pause/rewind/fast forward facility. On the return journey the flight entertainment information leaflet was showing a new selection of films, one of which I was particularly keen to see, so we upgraded again.
However, a mistake had been made and the films showing were actually the same as on the outgoing flight, so we asked for a refund. There was also a problem with the in-flight entertainment and it was not working for quite a long period. We were not too worried about in-flight entertainment coming home, as it was a night flight, so a lot of time spent sleeping.
The food on the plane was fine – in-flight meals are never going to be fantastic are they? I preferred the meal on the return journey, a chicken tikka which I thought was quite tasty.
We did notice on the return flight that passengers in the premium class cabin were coming through to use the toilets in economy, so I assume there was a problem with the toilets in their part of the plane.
All in all we found the flight to be comfortable, the plane did seem a little cold and we did use the blankets provided. We flew long haul with BA, Premium Economy, a couple of years ago and I have to say I found this flight more pleasant. We found the cabin crew all to be very friendly and helpful (what a pity the same can’t be said of the check-in experience).
Both of us suffered really bad jetlag on our return – something we have never experienced before! We have previously flown long-haul with Virgin and BA and have been perfectly fine, no jetlag at all.
I’m interested to see that next year Thomson will be flying the new Dreamliner to Mexico, one of the benefits of this plane, they say, will be a reduction in the effects of jetlag.
julieayanna flew Thomson Airways (05/06/2012 01:24)
Travelled as a party of 5, 2 children, 3 adults.
Got to Luton airport very early stood there in the queue wondering why it isn't moving, checking staff scratching their heads and chatting to each other, but no announcement as to why no one is being checked in we are all just standing there in a queue and departure time getting worryingly closer!!
Lots of whisper amongst staff no announcement to passengers, Wallop 20 minutes to departure customer announcement the Thomsons flight to Dalaman will be closing in 20minute, could all passenger for Dalaman get to the front so they can be checked in as quickly as posible, there as been a problem with computers but they are sure the flight will be held!
Only problem is that detail wasnt followed through to the departure security are once we got there we were expected to queue as normal with all the other passengers, I had to dive under the barriers and ask one of the security staff to call my party forward for immediated security check so we could by pass all the other passenger otherwise we would miss the flight the security inform us that the desk staff should not have told us the flight will be held because they were not inform of any such information, so we were told run to the gates, of course there was alot of gripping from the passengers we by pass thats not our fault Thomsons put us in that predicament.
After all the running and panicking got to the gate and there stood all the passengers waiting to board, my 6yrs old son need not have been running and crying that the flight is going to leave us. Finally my party boarded to find we were given the worst seats on the plan the front rows by the toilets my party and I had to endure people backsides being stuck in our faces almost every 20seconds for the entire 4hrs of the flight, people didnt hesitate to come right into our seating areas as the air stewards kept rushing by and to give way passengers were practically sitting on our face, the stench from the toilets were unbearable.
In all my years of travelling never have I endure such hell, and to top att that off their was no entertainment the food they served which we had to purchase smelt worst than the toilets and tasted disgusting not even good enough for a dog.
The seat were cramped very uncomfortable, the passenger behind kept kneading me in the back, with such little leg room I suspect that person could not avoid being a nuisance, the stewards weren't considerate to the fact that the space was very tiny and that they could move a bit slower instead of rushing by constantly, which forced the people queuing to step right in our seating area sticking their ass in our face complete misery.
My daughter said mom why didn't you book with Virgin, I say honey Virgin does not travel to Turkey otherwise we would not be enduring this nightmare.
My 6yrs old son purchased a bacon sandwich and when he open the wrapper the smell was awful, he open the sandwich and the bacon looked grey, he said I cant eat this the smell makes me fell sick, of course we had to give it back to them to put in the rubbish bin where it belongs and the smelly awful food is expensive, extremely poor service on the ground in airport and mid-air.
Shame on Thomsons, the trays are grubby and dirty when pulled out to use, filty plane, not even radio to listen to, my children had Nintendo DS, but what about family travelling without gadgets.
On my return flight Tom 509 I saw a mother having to pay £# for a blanket to cover her baby, just disgraceful, the stewards kept turning the lights on every 10minutes on a night flight, I have never experience that before with other airlines, they claim to be checking seat belt are on, and the sales of duty free was constant just no thinking time was allowed and forget trying to shut your eyes for a few minutes no-way.
My rating are 1 and only because thats the lowest score allowed but I rate Thomson below that a 0.5 is generous, the pilot was very friendly when we landed in Dalaman he came out saw us waiting to disembark and my guest is seeing us in those horrbile front row seat facing the toilets he knew the children had an awful flight he offered my 6yrs old son a tour of the flight deck, very kind of him, I appreciated that gesture. I couldnt posibly reccomend a Thomsons flight to anyone I would dread booking another in the future.
Out on 24/4/12 & back on 1/05/12 back on G00BN lost the outward code.
Having flown this route with Monarch in similar plane this was better. The wc seemed larger.
Out had middle seat 25b, OK I am 1.88 tall so I knew it would be cramped, however not too bad. Seat was comfortable. Return seat 26F aisle, the slimmest flight attendant seemed to knock into me every time she passed for some reason. The seat was comfortable.
No where to store things in the seat in front ie botlles, there is only a slim slot for inflight mags etc.
No inflight films - which I knew in advance there would not.
The food available did not look very exciting for the prices, if one has a food intolerance such as myself be sure to take your own supplies.
If you fly to Taba, make sure you are going to get on the bus transfer to the terminal building before stepping outside the plane, or you can be left waiting in the direct sunshine on the stairs for the buses to come back and it does get hot.
Stewart40 flew Thomson Airways (25/05/2012 08:42)
Just returned from Cyprus and got to say I will not be flying with Thomson again.
This is the 2nd time flying with Thomson, first time was excellent but this time was terrible due to the non existant in flight entertainment.
We flew out on a plane without screens in the headrests they were situated in the aisles, these were turned off for the whole 5 hour flight to Cyprus. Coming home we thought we had the screens in the headrests so thought the flight back wouldnt be so dull as the outgoing flight but we were wrong as once again despite the screens being turned on there was absolutely no entertainment to watch, no games, no films, no flight path, just a screen that advertised Thomson airways.
We asked why the entertainment wasnt available and apparently they dont have anything on short haul flights anymore, Cyprus is hardly short haul, it was 5 hours of boredom....very disappointing, sort it out Thomson there were lots of unhappy customers on the flight.
Flew Thomson Airlines to Sanford Florida on 767-300 (first choice airlines) and was very pleased with the level of service whilst aboard the airplane, the staff were attentive, both food & drinks were plentiful throughout the flight.
Seats were fairly comfortable, better than Virgin economy which was the same price. 37" seat pitch usually made of leather. Have to admit they were a little difficult to sleep in on Return night flight, if the layout in the premium cabin had been 2-2-2 instead of 2-3-2 they could have made the seats wider and more comfortable but then I guess the price of the ticket may have cost more and reflected that, so overall cannot complain to much.
I have flown BA, Virgin & Monarch to Florida in the past always in economy but can safely say that it will always be Thomson Premium from here on in, even more so when they roll out the Dreamliner 787 next Spring 2013.
Out bound from Newcastle to Florida 9 hours only came around twice with drinks trolly, I get 2 rounds on a 4 hour flight, bearing in mind you are supposed to drink loads of non alchoholic drinks on long haul for dvt.
Inbound was an evening flight only 1 round of drinks, I rang for service I was told to come to the back of the plane to get served when I got there all the staff were sitting reading magazines.
I was told on a night flight they only come around once as people are sleeping , that is fair enough but should they not get off their a*** and actually serve you instead of passenger having to go back and forwards when staff do not seem to be bothered. But that still does not explain why they only come around twice on a daylight journey.
It is disgraceful and not acceptable in either journey, after I got drinks they shouted over tannoy anyone wanting drinks please come to the back of the plane, ha that really helped people sleep
Outward bound flight very good.
Return journey commenced with cabin crew 'ordering' everyone to sit down quickly or we would be LATE ! maybe they should have boarded us on time not 20 mins before we should be taking off.
The cabin crew were abrupt and much less helpful than on the outbound flight.
Very quickly into the flight a pilot call came for Nurses and Doctors, eventually we had to make an emergency landing in Bermuda for the sick person to be med-evacuated from the plane (hope hes ok).
We had a long (3 hour) wait on the runway, there was no availability/offer of any refreshments etc so this was quite unconfortable.
I know its not Thomsons fault when this happens, but do think they need to think about how they deal with other passengers in this kind of situation (we had a diabetic chap near us who himself would have been ill due to not eating had his partner not insisted some sustinance was got for him).
Flew Bristol to Las Palmas 23/4/12 and returned 30/4/12. Check in quick and boarding OK apart from having to stand at departure gate for 15 minutes without any seats for anyone. Plane Boeing 757, row33 seat pitch awful, i'm just under 6ft and could not put leg under seat in front. As plane was not full we had spare seat next to us so could stretch out a bit. On return seat pitch in row 14 seemed slightly better but still bad.
Travelled Exeter to lanzarote in Jan 2012, also with Thomson, on a new 737 and pitch was much much better.
No entertainment as usual, and on return flight from Las Palmas no hot drinks as the water taken on at LPA was undrinkable.
overall would try to use an airline with better pitch if available
Ivanho1 flew Thomson Airways Short/medium-haul (26/04/2012 12:02)
I traveled with Thomsons last year as it was a bargain and it saved me/wife and my kids some £600. But on the plane was dreadfull cramped conditions, no legroom kept elbowing my fellow travller and he me.
I decided to get out of my seat and stand up most of the way there and back. Most of the people on the plane decided to do what I did and before you knew it the aisles were blocked, people couldn't get to the toilet and the so called trolly couldnt get down the aisle either.
There was no entertainment the kids were bored filling in stupid cartoon coulors in a book, the drinks for the kids were outragious priced, and the coffee and tea was terrible you would get better in a lorry cafe.
Can't complain about the holiday it was great Thomson looked after us give them that credit. BUT THOMSON IF YOUR LOOKING AT THIS GET BIGGER SEATS IF YOU TAKE A FEW SEATS OUT PEOPLE WOULD PAY FOR THE LEG ROOM PLUS SAVE YOU FUEL AS THE WEIGHT WILL BE LESS AT TAKE OFF.
Im using Thomson this year to fly out not for the seats but it has saved me a few hundred quid this year on the holiday still if anyone is flying to Spain this year think this is only 2.5 to 3 hours of disscomfort e/wile suffer it again this year as the holiday was fair.
I have flown Thomson for the last 30 years happily , twice a year for the last 5 years to Mexico, always in premium. I have always been very happy with the product and considered it value for money.
Not any more!! There was a marked reduction in quality this time round.
Flew Tom074, Gatwick to Cancun on the 13th March 2012. First off the flight was delayed for over 3 hours, have noticed in the last couple of years the delays getting longer whereas once upon a time Thomsons always used to be punctual.
Was called to the boarding gate at 11am , in actual fact we didn't take off till 12.30 which meant 283 passengers waiting in a holding pen that only seated 150 for an hour , very uncomfortable!
When we eventually boarded the ex-first choice aircraft many of the air crew were surly (with the exception of one member of crew valiantly struggling to provide good customer service - something the rest of the crew had little or no conception of), the premium cabin was 'tired' to say the least, my seat 9c still had sweet wrappers and used tissues (ugh) in the front pocket and was the most uncomfortable seat I have ever experienced on a plane , I don't know if it was broken but it seemed to have very little recline.
The IFE had a much poorer selection than last time and to add insult to injury, my headphones were broken and the sound kept dropping out, when I asked for a different pair I was told they didn't have any more.
The comfort pack has changed and was of a poor quality, the blanket looked like it had been used and just rolled up again for the next passenger (me) without being laundered.
The food standards have also dropped dramatically, I used to actually enjoy my meal in the premium cabin - now it is just standard airline food - the red wine was undrinkable.
I have never had such an unsatisfactory flight with Thomson and presumed it was just my bad luck to get a poor aircraft and crew.
Sadly the return journey was just as bad (Tom075), the only good experience out of the whole two flights was the premium check in at Cancun (straight past the HUGE economy queue) and for once my baggage came off pretty quick.
I had read recent bad reviews of Thomson long haul and thought the reviewers were being picky, sadly that is not the case. Thomsons are penny pinching and it shows, what was once a very good experience flying premium economy is now not worth the extra and in fact was such a poor experience that after all these years of being a loyal customer I have booked for next year with Virgin-a company who still understand the principles of good customer care.
If you are considering flying Thomson or first choice premium don't bother, it is now not worth the extra, book economy with extra leg room and you will be basically getting the same service, or better still don't book with them at all use another airline. Sorry Thomson you have really messed up when you are turning your loyal customers like me away.
Recently flew from Gatwick to Goa with Thomson. The flight originally had the old First Choice long haul plane but unfortunately this was changed at the last minute and we ended up with a Thomson 767-300.
Because of the seatplan of this plane (only first five rows have so called premium seating 2-3-2) many people who had booked premium seats had to sit in rows 6 -15 with a 2-4-2 configuration. Not what you expected when booking premium seats for a long haul flight.
We have travelled with First Choice long haul premium seats for about 12 years now and we think we have a farly good idea on travelling premium upgrade seats.
We were lucky that on the outbound we managed to retain a seat in the first section but no so lucky to have paid the amount of money for these premium seats/service.
The seats themselves are very uncomfortable. The lumber section does not fit neatly into the base of your back neither do the seats recline as far back as the seats on the First Choice long haul planes, therefore not being able to get a better sleep. You are definitely in a more upright position.
If you are sitting in the middle section of the row (3 seats) the armrest cannot be raised out of the way to enable you to become more comfortable. My wife and I are not large people by any means and were not looking forward to the return flight.
The food was very bland and the service not good, it seemed that some of the staff were not happy about something and it definitely showed.
The return flight was also a disaster as we once again had to put up with this same plane even after we had been assured by our local rep that we would be getting the First Choice plane.
Worst was to come though with the flight being delayed 4.5hrs and we did not get a premium seat. We ended up with a standard seat with the premium service although I will be fair and say that the staff from Manchester who were crewing the plane were great and tried their very best to keep everyone happy in the circumstances.
I believe that Thomson should really think about their planes and what Premium seats really mean to people who book them. They should be designed for comfort, pleasure in booking them for a special occasion and for the service to be something different from the rest of the plane.
Sadly these Premium seats/service do not come up to scratch and should not be used on long haul but more for flghts up to 5hrs, Egypt, Teneriffe etc. All in all this was a very poor showing by Thomson and it seems that once they have got your money they can do what they like!
We flew doncaster (DSA) to Sharm el sheikh (SSH)
I would like to send a specially thank you to the staff that flew us down to Krabi at feb 19 2012.
Superb service. We had our 12 year old daughter with us and when she wanted to order anything a very service minded man, James sat down to talk to her face to face and let her pick what she wanted from the magazine when she couldn't find the words in english.
The staff always had a smile for everyone even after a 12 hours shift.
Booking and bording left no more to wish for, everything worked super. We had a technial problem on our plane so we couldn't board in the one hour delay but finally we could leave the cold snow for a hot sun. On the return we had another staff.
Nothing to complain about there either but they did not have tha same suberb standard as the staff on the way down had.
I can´t say it enough, so greatful and impressed over this staff.
Thompson should be very proud of them.
THANK YOU Thompson airlines for this trip. We will be back !
JeanetteMcCraw flew Thomson Airways (13/03/2012 14:07)
I certainly will not win a prize for this one.
Took 2 grandchildren aged 10 and 14 to Tenerife in February. Excellent holiday spoiled totally by the plane journeys. We have travelled with Thomsons for years and have always found the same complaint. THERE IS NO ROOM LEGWISE OR WIDTHWISE ON YOUR PLANES.
Years ago we said we would be happy to pay extra for legroom as my husband is 6'5" and it has cost us plenty over the years. Even the extra legroom can be compromised with people standing in front of us and trolleys being parked there. Why not have the front section of the planes with fewer seats and a bit more width and charge accordingly?
There were many large people on these flights and I do not know how they squeezed into their seats. Even my 14 year old grandaughter was very uncomfortable and with a 4.5 hour flight, it is too long to be cramped.
Now I remember why we have not been back on a journey of that length for several years. People are getting bigger and the propect of such bad conditions puts many off.
From the Health and Safety aspect, it is completely impossible to expect a plane with such cramped conditions to be evacuated quickly in an emergency.
We are really totally fed up with this problem. Last year we flew to Ibiza with Thomson holidays with Flybe. The seating was 2 and 2 and the legroom 32ins in all seats. What a difference. Take a leaf out of their book please.
Flights from Newcastle to Barbados (in G-DBLA) and return (in G-PJLO) were very comfortable.
In 2-3-2 formation there is plenty of width and seat pitch. Both aircraft are ex First Choice and remain in their livery. The seats are large and comfortable and a pleasure to fly in, the interior is clean and pleasant, despite their age.
Food was good in parts and the service was excellent, especially on the outbound flight, where the staff appeared happy throughout the flight.
Nothing wrong with the return crew, but it was an overnight flight.
Travelled to Enfidha airport.. Tunisia. Flight on time both ways. Plane clean and crew very pleasant Only a 3hr 15 min flight. No entertainment on plane. Didn't buy any snacks as thought they were pricey and have tasted on other thomson flights. Plane did not seem to be as cramped as when travelling to Cape Verde again with thomson.
Flight to Egypt. Very cramped cabin, and Thomson has withdrawn all entertainment on these flights. Food cold, and the aircraft ran out of water, so no hot drinks!!
cconcon flew Thomson Airways (26/02/2012 07:44)
Plane was in need on an update, seats were uncomfortable and table that you pulled out was dirty. Headphones didn't work on a 10 hour long haul flight. No meals were provided for my children on outbound and return so my children couldn't eat as Thomson had upgraded a vast amount of people on the return and gave them our children's meals that we had booked a year in advance!
Staff were very rude on the return flight and too busy talking to each other and clearly got frustrated when having to serve people. Have complained but the way it has been handled is disgraceful. No refund offered but clearly not bothered as they have had our money.
We will never ever travel with them again as their customer service is appalling. We will continue to fight our case. They made a 10 hour journey extremely stressful with 2 young children. They did agree with everything we said and agreed it was unacceptable but have offered no compensation. They clearly don't think about the returning customer and we have travelled with them many times before but never again. Very short sighted of them.
I am not given to posting comment but after a 5+ hour flight to Egypt from Gatwick and return I just cannot hold back.
Seat space is almost inhuman, there was no in flight entertainment, the principle purpose of staff is to sell food, drink, duty free, magazines etc which blocks the aisles and prevents access to the limited toilets.
I was in row 9 on the outbound flight and it was freezing cold, upon requesting temp to be increased was told rows 7-15 suffer from a known cold problem and turning heat up for them would be too hot in rest of cabin.
I know the companies are pairing back to be more cost competitive but they are nearly at the point where the seat size is too small to allow you to put your hand in your pocket to reach your money to pay for the goods they sell you whilst held captive. Was really impressed with the resort but distressed with the flight.
Turning left after priority boarding on my premium flight to Barbados i was pleasantly and overly surprised with the amazing and attentive service from all the staff.
Drinks served individually on trays, food served in 2 sittings with a choice and lots of extras, pre-dinner drinks topped up and wine with dinner - you could almost imagine you are on BA in business - almost!
The seat was comfortable and wide with good leg room, the service great, the premium boarding and disembarkation a bonus - i was very impressed - the value for money re upgrade cost is well worth it!
many thanks for a wonderful 8.5hr flight to Barbados - and unfortunately thanks for the one back too!
I have flown Thomson Airways many times over the last couple of years on board their Boeing 757-200, Boeing 737-800 and Airbus A321-200 aircraft, My review is general as I feel my points are the same regardless of the aircraft type.
If you are less than 5 foot 5 inches tall, less than 10 stones in weight with a waist size less than 30 inches and you have a neck like a giraffe (to view the screens) then you may find flying Thomson Airways a comfortable ride.
The vast majority of the UK adults and indeed some children are not, take a look around the high street for an overview of size and height. I am amazed by the flight producted offered by a company with the experience of Thomson, surely they can see from the people visiting their shops what the customers look like?
I have no problems with their aircraft selection, the age of their fleet or their safety record my complaint is soley based on their onboard comfort.
For the last 20 years I have been completing onboard questionaires and for 20 years I and everyone I know have been saying that the seats are too cramped yet companies such as Thomson have ignored these comments. 28 inches of leg room is less than the crampest train or bus seat so why they feel its acceptable in an aircraft I don't know. If a company like Thomson truley believe in their Customers opinions or a Holiday with YOU in Mind as per their TV advert then why are they treating us worse than cattle on their planes.
Thomson, Your loyal customers are deserting you for the increasing choice of low cost airlines who are offering cheaper deals to our favourite holiday destinations and will take us there in a much more comfortable seating configuration, the extra couple of inches of leg room that the low cost airlines provide makes all the difference and locking the seats upright reduces any conflict between passengers over reclining, which is really not required on short haul flights.
Thomson, wake up and smell your overpriced coffee !!!!
As others have said on here boarding was a free for all, in the past they have called row numbers but not this time.
The flight attendants spent that much time selling that you could'nt get to the toilets because of the trollies.
The worst thing about the return flight from Las Palmas Gran Caneria was the check-in, for some reason they tried to check 6 flights in at the same time through 7 desks, so when you did eventually get to the front of the queue (after queuing for 75 minutes) people were then pushed in front by the staff because thier flights were boarding.
The seats are not too bad but we pre-booked extra leg room having flown with them before and knowing how bad the normal leg room is.
Attilathehun flew Thomson Airways (03/02/2012 03:10)
AngelaMacGuinness flew Thomson Airways Premium Class long-haul (19/01/2012 17:16)
The flight to Jamaica was very comfortable, I slept for a good few hours inbetween having dinner, afternoon tea and an icecream at some point.
The staff were not so accomodating did not serve after dinner drinks and when requesting some more nibbles appeared to be put out and came back and said there weren't any more.
I know it is a minor thing but they did not make you feel the same as the staff on the return flight which was absolutely brilliant and I cannot fault the service at any time. I would travel with them any time service was excellent from check in crew, flight crew and arrivals.
annageneharrison flew Thomson Airways (17/01/2012 19:07)
Oh dear! Torn and worn seats, no TV, although you could rent a hand held entertainment system for £7.50.
No longer the option to buy pre order a hot meal but there is a menu of snacks and drinks.
Be warned - don't order the chips - they arrive in a brown paper bag having been microwaved to extinction!
I travelled to Gran Canaria in Sept. 2011 and was appalled at the state of this plane. Cramped seating, herded onto the plane like cattle, disgusting food, staff only interested in selling you something, uncomfortable throughout flight, even though I had payed for extra leg room. In flight entertainment was ancient and awful and difficult to see from our seats, what's the point of buying headphones. Unfortunately going to Egypt 2012 and dreading that we get this type of plane again. Come on Thomson, spend some cash and get new planes
speedbird1 flew Thomson Airways Standard Class long-haul (08/01/2012 20:36)
the service was good tv's were small and earphone slot wold'nt work properly this is really annoying on a 5 1/2 hour flight! :l
Boarding was a shambles, every man for himself as the entire flight was called to the gate at the same time. This meant when boarding, that people at the front or back of the plane, were having to wait for people who were heading to the middle.
No control over cabin bag sizes, some people appeared to have hold size bags as cabin bags. End result, the usual bun fight for space in the overhead lockers.
Seating was amongst the worst on a plane for a long time. Very cramped conditions, no leg room, and no chance of reclining the seat, unless you did not mind cutting off the blood supply of the passenger behind !
Food. In flight meals are no longer served by Thomson on short haul flights, not that I feel 6 hours qualifies as short haul !
I never thought I would find myself wishing for the return of in flight meals, but this would have been good by comparison to the disgusting muck being sold, we had bacon roll and out of curiosity, the bag of chips. Whoever sanctioned the food trolley, is surely in the wrong job and clearly does not care what the passengers receive, or has not tried eating it.
A number of fellow passengers demanded a refund - good work head of onboard food selection. Who employs these people ?
The flight was cramped, not enough legroom. Seats uncomfortable. No in flight entertainment for the 6 hour duration which is poor. Smelly toilets. Air hostess's appear to be sales staff nowadays and could not get a simple drink order correct.
lbarker flew Thomson Airways (15/12/2011 09:36)
We travelled from London Gatwick to Holguin on outward journey TOM 094 in standard long haul and sat in 26 AB and the seats were very roomy, the 33 inch pitch is the best ever for long haul I’ve ever experienced.
The food was pretty good and it’s nice to have a choice of menu, the drinks you had to pay for but no big deal, there were about 5 – 7 films to watch as we wanted to have the premier choice so paid another £5 for play, pause etc and a few more films I guess. All in all very good and was punctual as well.
On return we upgraded at our resort with the Thompson rep and got a BOGOF for premier class on flight TOM 083 and that was splendid!
Everything was served in glass and china and that really counts, we sat in 10 GF and on a 2 config, the seats I think didn’t recline to the most potential but good nethertheless.
We had drinks served for about four hours or so and the dinner was lovely. Slept like a baby as the seats was so comfy as it was very quiet.
Would definitely travel with Thomson again.
We have flown with Thomson several times and this flight was as good as our previous experiences. Flight went out and returned on time. Staff were helpful and courteous.
TINACALLISTER flew Thomson Airways (11/12/2011 22:04)
Long haul flight to Dom Rep Punta Cana Nov 2011.
The outward bound flight from Manchester was delayed but premium seats were boarded first when they started to board the flight.
Pre flights drinks ok, meal good wine with meal & after dinner drink offered of baileys or brandy. On the return journey it was a free for all premium seating was called but within 20 / 30 seconds they had already started to take tickets from non premium class passengers.
Whhat exactley did we pay for to be boarded first or so we thought. There was also a US Airways plane on the tarmac next to our flight that we had to walk past to get to our plane health & saftety no where to be seen.
Pre flights drinks were rushed as the onward bound flight was late arriving no after dinner drink offered on the return journey again what did we pay for as the service we received did not live up to expectations.
The complimentary headphones are not complementry only for use during the flight again the brochure / website states complimentary!! if Thomson airways want to charge so much for their Premium Cabin they need to make sure both the outward bound & inward bound flight attendents produce the same image we did not find this.
I have marked the boarding lower because we were not given priority boarding on the return journey.
stidworthycarole flew Thomson Airways Standard Class long-haul (07/12/2011 15:32)
Flying to Egypt with Thomson airways and back, found the flight cramped to say the least. The aircraft are to small for a five and a half to six hour duration, also meals have been discontinued, the menu to buy on board is nothing but junk food not enough variety, and expensive. On our return journey drinks were only served once during a six hour flight!
gallybin flew Thomson Airways (01/12/2011 10:59)
I pre booked seats for my wife and myself on Thomson flights 732 and 733 the flight out was fine the return flight was miserable to say the least.
We were in seats 13a and 13b close to the door for convenience it was very cold as the aircondition was blowing in cold air. When asked if they could do something about it we were told no if they put the heating up in the middle section it would become unbearable for those in the front and rear compartments but they could sell us blankets at 5 pounds each.
I was in touch with Thomson airways and was more or less told tough luck.
flyingsam flew Thomson Airways (29/11/2011 18:07)
Well the seat was a bit uncomfortable but the service was magnificent the punctuality was perfect the plane was actually early!
The plane was very appealing I would have appreciated a bit more space on a 5 and a half hour flight but you don't get everything you want.
We went to Cyprus on this plane. The seats were so comfortable and the legroom was amazing my husband is 6 ft 4 and he had plenty of legroom.
We have 2 holidays a year and look forward to the flight, when we boarded this plane I was shocked how big it was and that each seat had a tv screen to watch telly, play games, which passed the time away, even the children were happy none saying i'm bored.
We are booking again to go to Cyprus next July. I'm taking my mother and father in law. I hope they put this plane on as it will make travelling a comfortable experience and I love flying and planes any kind, so could you put the 767 300 on please.
Savoygirl flew Thomson Airways (28/11/2011 09:22)
I had only ever flown long haul with Virgin Atlantic before so was a little sceptical about the quality of the long haul flight with charter airline. Because of this, I decided to upgrade to Premium Economy and was pleasantly surprised to discover that it was only around £200 for the upgrade, all in.
First of all, you get priorty boarding which is good because you're hanging around less. Added to this, the flight attendants are almost immediately ready with a tray of welcome drinks the minute you sit down. The leg room is fantastic, it's probably the first time I've ever sat in an airplane seat where my knees weren't banging against the seat in front of me and I could actually stretch right out (then again, I'm only 5'4"). The IFE was truly excellent, you have total control over what your watching so you can pause something, rewind it, forward it, etc, without having to be at the mercy of the timed schedule of other airlines' IFE.
As for the food - well, we were given a choice of what to eat and considering it was airline food which is difficult to excel in at the best of times, I have to say that the quality and the quantity of the food was the best I have ever experienced. Even the quality of the cutlery was better and you are provided with your own personal mini salt and pepper pot which is a nice touch. We were fed twice going out and twice coming back. In Premium you are also given a free reign of drinks so you can have whatever you want whenever you want it.
All in all, I would say that choosing to upgrade to Thomson Premium Economy was excellent value for money not least because we were on a 9 hour flight and because of the excellent service from the cabin crew, coupled with the extra leg room and entertainments, this made the flight go so much more quickly. It was the 'easiest' long haul flight I have ever experienced. Highly recommnded if you have the means and inclination to do so! Truly excellent - Virgin, I hope you are taking note!
Savoygirl flew Thomson Airways Premium Class long-haul (28/11/2011 09:09)
maspolamas flew Thomson Airways Short/medium-haul (25/11/2011 15:45)
arnieg2 flew Thomson Airways Standard Class long-haul (21/11/2011 16:17)
petey123 flew Thomson Airways (17/11/2011 16:01)
Hi to all.
Thomson has done away with flight meals and the tv on the plane for flights under 7 hours. I dont think this is right at all so you have to buy on the plane so it will cost more and when your on a plane 4half hour with no tv as well its not great. Thomson what are you doing, I dont think your cheap please bring them back, love flying Thomson but not when its costing a lot more money.
757 200 is very good plane but on good if you are a bit over weight cant move in your seat and cant even put aims up other wise hit other person
badders flew Thomson Airways (01/11/2011 11:23)
Flew for 1st time.
No fear, am disabled. Support given @ Birmingham and Paphos embarking and disembarking. Seats were close to front of bulkhead, bit of squeeze for I am a big lad, my son, 6' 5", seasoned traveller fitted comfortably.
Staff at airport and cabin crew very helpful. Flight TOM 7662 OUT, TOM 7663 IN.
Enjoyed flight if a bit boring, not knowing what to expect. Will fly again, probably see about wider seats?
I'm 6' 4" and I managed quite easily to sit comfortably with my legs stretched out under seat in front.
I was amazed to be honest. Don't have any complaints about the flight both outbound and inbound. Food was also good, and no need to buy headphones for TV as normal mobile headphones fit the socket.
All in all very good. Both journeys also on time.
caron63 flew Thomson Airways (28/10/2011 17:17)
Marilyn22 flew Thomson Airways (28/10/2011 11:53)
flight delayed 8 hrs going out, flight delayed 3 hrs coming back with no premium seating
We traveled from BRS to SFB on 9th October 2011 and could not fault the service. The aircraft was an ex First Choice plane for both inbound and outbound flights.
On boarding we were offered drinks, the staff were very helpful and friendly and nothing was too much trouble during the flight. The seat was comfortable with good leg room. My husband is 6ft 2in and he was comfortable. The on board entertainment was good, there was a good selection of films, TV programmes and music.
I would highly recommend Thomson, the overall service was excellent.
leighdavenport flew Thomson Airways (24/10/2011 06:55)
FIRST IMPRESSIONS As we are both over 6’ tall, we had paid extra £240 each to fly in the Premium Economy cabin. This included a dedicated check-in and we were quickly checked-in having reserved our seats two months earlier online. There was no queue at the North Terminal security and just had to remove the lap top from my hand luggage. We were airside within 5 minutes of arriving at the airport which I was very impressed with on this Sunday morning.
BOARDING When Boarding commenced, they initially called persons requiring extra time such as those with children, and then the Premium Economy passengers were called.
THE SEAT Once on board it took some time for everyone to take their seats. Although the Premium Economy passengers were called first, as there were 9 rows of 7 seats, it took some time for all 63 to be seated. Thomson used the former First Choice Boeing 767 on this route, and had dedicated Flight Attendants for the Premium Economy.
Premium Economy is configured the same as Economy on this plane, but with 36” of leg room which was helpful on this 10 hour flight. In terms of the best seat, Row 1 seems to have more leg room but is by the toilet and galley. The plan is configured 2-3-2, so the middle seat in the centre section is to be avoided unless you know your fellow passengers!
Before the doors were closed, passengers in Premium Economy were offered a choice of Pink Champagne or orange juice. The plane pushed back on time at 10.30am and was airborne within 10 minutes.
MENU About an hour into the flight, a round of drinks was served. This was done by ordering in advance and the cabin crew then bringing the drinks with a small bag of pretzels to your seat. About 40 minutes later the meal was served which was chicken or beef! I had the chicken roast which was very tasty. A choice of wine was served with this. After the tea and coffee were served, a choice of liqueurs was offered.
Passengers were able to go to the galley throughout the flight for more drinks and they never refused! They always served you with a smile.
About an hour before landing, a snack of sandwiches and scones was offered with tea and coffee.
ARRIVAL The flight arrived 30 minutes early and we then walked to Passport Control. Each passenger has to pay a fee on arrival of $20 and there is a queue for this before Passport Control. This can be avoided by purchasing in advance on line from the Dominican Republic Embassy in London. There were 4 windows open so we were processed quickly before reaching the baggage carousel. The bags were delayed as an American Airlines flight from New York had arrived just ahead of us and their bags were unloaded first. After a further 20 minutes the bags appeared.
VERDICT A superb, professional and very friendly service by Thomson Airlines. The service was equal to a good business class service and the on-board team should be congratulated for that.
I returned two weeks later on a similar plane for the over-night flight back. Again the level of service was superb.
I would definitely fly with Thomson Airlines again in Premium Economy, though I would like a couple of more inches of leg room. I very much look forward to the arrival of the Boeing 787 and how they plan to configure that.
When it came to boarding I thought it was handled in a very bad way, everyone just stormed pushing past and pushing over little children to get to board first (although everyone had assigned seats), Thomson should start boarding by rows, for example rows 1-15 first then the rest.
As we boarded the Thomson 737 interior immediately stands out with the lovely leather seats. The cabin crew were very friendly and smiling.
I sat in seat 6A which impressed me with the legroom, the 737 seats had at least 50% more legroom than their competitors at Airbus such as the A319 and A320.
About 15/20 minutes after takeoff the cabin crew came around with meals for the people who pre-booked them, I was confused when the cabin manager (who was giving out the meals) gave meals to people in rows before me, and then missed me out, and went straight back to row 26, I couldn't quite see why when the meals are all the same. But anyway, the meals were very nice but I would expect something much better for the amount that they cost.
Half way into the flight cabin crew offerred us duty free, which consisted of a very good selection considering we were flying short-haul, you could even compare it to some large airlines duty free collections.
Landing at Ibiza on RWY 06 was very smooth by the two Captains, and disembarking was prompt and proffessional. I liked how a member of the cabin crew stood outside on the air stairs saying goodbye to you as well as the member of cabin crew inside.
Overall it was a great flight and I give it 8/10.
We were looking forward to our honeymoon in Cape Verde, having booked with 1st Choice and promised the extra legroom of 33'' as this was classed as a long haul flight.
The 757-200 isn't suited to the 6.5 hr flight if you are of a heavier build and over 6', legroom is painful (not 33'') and the seats were narrow.
The flight we were on was full and it was cramped..even for shorter passengers (my wife is 5'2" and she found it difficult). Food was very poor (and only one paid for meal for such a long journey), school meals were better.
The duty free was pushed as the aircraft wasn't restocked in Cape Verde (so get it now while you can..).
Return flight was late, much the same cramped wise..the meal consisted of a small amount of pasta (more of this would have been better than....), sausage & mash, and a square of carrot cake.
The remainder of the duty free (from the outward flight) was pushed (and since there are limited chances to spend your money in Cape Verde...this was the last chance..)...
Next time we fly we will check aircraft.
Manchester - Dalaman Return September 2011. 757-200 Aircraft
We had pre-booked seats and meals which means that you get a choice of seats from the first 10 rows of the aircraft. Seats pre-bookable online about 12 weeks before departure. We sat in seats 7c and 7d. These were chosen specifically because my mum prefers the aisle seat and I hate the middle!
Outbound flight from Manchester did leave slightly late, but it seems that hardly any flights I go on recently ever seem to leave on time we always make it up on route. The same occured on the inbound, flight late in taking off from Manchester departed Dalaman over 30 minutes late, but arrived on time.
Seats were cramped as we have come to expect from all 'package' holiday flights these days. 757 aircraft seem to be by far the worst they pack them as tightly as they can get away with.
Cabin Crew friendly enough on both legs, although there was an accident during the meal service involving hot liquid. The stewardess involved was clearly very stressed but dealt with the incident appropriately. The cramped conditions on aircraft also affect the staff.
Food was usual fare, nothing really that edible. Thomson will not be offering pre-cooked meals from 2012 but will have a larger selection of sandwiches etc. on board to purchase. My advice go to Boots, buy a meal deal and eat that on the plane. As for water, an announcement was made that Dalaman airport is very expensive and we were advised to purchase water on board before landing as most people have long transfer times. Good advice - in theory bur for £1.60 a bottle, to then be offered water on board the transfer bus for 1 Lira a bottle (roughly 40p) I was a little peeved. Oh and they want you to buy all your alcohol on the outbound flight as they say they don't stock up upon arrival in Turkey and there is limited availability on inbound flights.
Inbound aircraft was old First Choice 757, space seemed even more limited, no comfort whatsoever for night flight, head and neck position on seats is awful. Who on earth designed the seats? A car seat gives higher levels of comfort.
Would I fly with Thomson Airways again? Probably, as we are all looking for the cheap deal on our holidays in the current climate and this is the price we pay. Is it right to treat people like cattle? No but for £535 11 nights 4* All Inclusive in Turkey I cannot complain too much.
Our flight was great although it was only a 2 hour flight & the plane had a few empty seats so as we were travelling with a toddler & a baby it made our life a lot easier.
The plane was clean & seats were comfortable, the flight attendants were lovely & offered their help when our toddler felt unwell.(he was fine just very tired)
We flew on an ex first choice 767-300er to Male, check in was quick, as was boarding, entertainment good with lots of choice, food excellent both outbound and inboound, staff were helpful and friendly. We would highly recommend Thomson, both flights were on time.
terry85 flew Thomson Airways (30/09/2011 08:54)
We were due to fly home from Paphos to Doncaster at 18.00 hours only to be told that due to the crew running out of hours we would have to wait until 01.30 the next day (we took off at 02.00)
Not happy why send a flight out with a crew that do not have enough hours for the return flight
Having pre-booked seating, on arrival at check in at both airports, Gatwick & Paphos, we were allocated completely different seats which we then had to go through the rigmarole of getting changed.
This was particularly most annoying at Paphos where we were told that the reason for changing our seats was so that a family group could sit together. If they wish to sit together, then they should pay like we had to. Why should we be inconvenienced. The check in clerk then managed to find us seats across the aisle from one another with, allegedly, extra leg room. This was only the case for one of the seats as long as you didn't mind other passengers tripping over your feet on the way to the toilet.
Baggage retrieval at Gatwick left a lot to be desired. 20 or so cases came off in the first 5 minutes then nothing for 15 minutes. Just what you need at 3 o'clock in the morning!!
bobbyJDtombo flew Thomson Airways Premium Class long-haul (23/09/2011 15:12)
My partner, my nine year old son and I chose Premium due to the length of the flight. We were in 4A, 4B & 4C - good seats not too near the loo but near enough to the Galley for service to be quick.
Entertainment was very good and started immediately after take-off. The complimentary noise cancelling headphones in premium are very good.
The Gatwick crew going out were very professional, meals were not served on a trolley, but brought individually. The drinks service basically did not stop for the whole flight and we all really enjoyed the food. A nice warm meal with warm rolls and wine followed by a clotted cream tea and sandwiches before we landed.
On the way back there was dinner followed by a full english breakfast before landing. My son was especially pleased with the Kids meal we pre-ordered which was Sausages and Smiley faces on the way out with sandwiches and cake for his snack and sausages and mash on the way back.
Coming back the crew were a little less professional and friendly but the service was still good and definitely worth paying the extra for, I would always recommend it. We flew with Virgin to Orlando last summer on a holiday that basically cost the same and were treated like cattle, kids meals were forgotten, drinks were not offered and the crew were rude.
We would always choose Thomson for a long-haul holiday flight over Virgin now.
Flew to Rhodes from Cardiff on 21st August and returned to Cardiff on 15th September. Good flight both ways with early arrival on both legs. Comfortable flight both ways with attentive cabin crews
CarolDarnbrough flew Thomson Airways (18/09/2011 22:04)
The flight was very good we left on time and service was very good.
We paid to choose our seat which was good so no need to rush to check in. My only complaint was the meal has not enough choice so I was very hungry with nothing to eat, it would be a good idea to carry some sandwiches for people who dont like the meal. 10 hrs is a long flight with no food to eat and staff did not seem interested when I said I didn't like the chicken tikka, I was not offfered anything in its place. But overall a good flight.
sueleetiggy flew Thomson Airways Short/medium-haul (16/09/2011 07:06)
Why is it that Thomson charge you £15.00 for each seat you select and then you cannot have the seats you want?
Surely this is wrong.
Flew Luton to Rhodes & back on one of the most uncomfortable seats, completely cramped and with no personal space, even less when the seat in front reclines back, it was impossible to sit without your knees apart an not have them pressing against the seat in front.
If you put your legs in the aisle, the crew rammed their trolleys into your legs, as they were concerned about selling, snacks, headsets, drinks etc. As we were sitting down the front, pre-booked seats together (we across the aisle as that was the only option available), row 7, there was no room in the overheads, as the crew placed their baggage there in preference to the customers baggage, other overheads had the old entertainment equipment in (rows 1-3) so no room furhter up the plane. Nice one Thompson
The on board pre-paid meal going out was supposedly BBQ Chicken, the smell was awful, the small piece of chicken breast was one that KFC wouldn't use as it was too small. The BBQ sauce was a strange colour, and that with the smell made it completely unappertising. The piece of chicken was like rubber. The starter, supposedly potato salad, was a lump of uncooked potatoe in mayo, the desert a dolop of lime jelly.
The return meal was even worse, I couldn't make out what the starter was meant to be, the main sausages & mash with onion gravy was tasteless and the desert was far too sweet to be edible, a complete waste of the £15 (each).
The on board entertainment was on old drop down screens with extremely fuzzy picture, repeatedly interupted by crew announcements for what they could try and sell you next.
The toilets were not cleaned between outbound and return journey, and they only provided limited towels so a couple of hours into the flight there were no paper towels left.
Gran canaria Aug/sept flight, was a little worried as I had put on weight since my last flight, would the seat belt fit? would my hips fit i the seat? would the person next to me think god shes fat & splllng over, im a size 18 & there was no need to worry, the flight out was great the seats were very comfortable.
I had 6/7 inches over in the seatbelt, we had bought extra legroom & were boarded first lovely but this doesnt happen all the time as we found out on our return journey, we were just behind the toilets this did not effect us on the way out.
We took off about ten minutes later than expected so pretty much to time & it was a nice flight, childrens film for those who wanted to watch, we took our own drinks but bought a bag of maltesers £3.00 a little on the expensive side! Don't like the inflight meals so didn't purchase them, smell put me off.
Baggage arrived safe & sound in very little time. NOW coming home, the dreaded night flight , was different, smaller seats, smaller belts although thank god they still went round me, the seats were a little snug & I heard many people comment that they were smaller. Again though a comfortable flight,on time take off, we put the stewards chair down & put our feet up & went to sleep although had to have something over our eyes as the light from the toilet kept shining in ours eyes & it did get a little smelly!.
Again a film was on can't remember what it was as all I wanted to do was sleep. Landing great, baggage took forever to come out & both my cases were damaged, I know this can occasionally happen but both!? I intend to take it up with thomsons as they were both new.
Still fully recommend thomsonfly though, usually on time, reasonably comfortable, sort them small seats out on some of their planes, nice staff, would like first boarding to extra legroom seats all the time great idea!. All in all a great holiday.
Travelled from MAN-SFB on 27 Aug 2011. Ex-First Choice plane G-OOAN and believe it was seat plan version 1. Returned SFB-MAN on 10 Sept 2011 on another 767 in First Choice Livery, but I didn't get to find out its registration number. The seat plan doesn't quite match any of the versions here.
Both ways, travelled in Premium Cabin, seat 9B (which I prebooked). Service in the Premium Cabin was really good, with plenty to drink from a very efficient cabin crew, including pre-take off juice or sweet wine, although inbound it was served immediately after take off. The reason being that everyone (Premium and Standard) boarded through the front door which meant that the Premium crew had no hope of serving drinks to the people at the front!! Inbound crew were Glasgow based, and a good bunch they were too. I'd read some reviews for Thomson where the inbound crew have given a lower standard of service than the outbound - not the case for this great crew. But outbound was also very good. Pretty good and tasty meals too. Not going to win any awards, but certainly better than you expect.
Seat configuration was 2-3-2 in both premium and standard cabin. There was lots of leg room outbound, but on the inbound flight, row 9 had no windows, and on the aisle seats there was something bolted to the underside of the seat in front which restricted leg room a little. My seat also didn't seem to recline quite as much as the one in front.
The seat base did feel firm, but at least it was a decent size and decent amount of underthigh support (I'm 6'3").
These planes have seen better days and the cabins are looking a bit dated and in places a bit tatty. Thomson's replacement 787s can't come soon enough.
Other bonuses of Premium were that there were dedicated check-in desks, priorty through security at MAN and use of the Palms Lounge at SFB. Upgrading to Premium effectively costs £10 per hour. Bargain if you ask me.
Manchester - Sanford 25th August 2011
TOM 168 (767-300ER)v2 (with winglets) (row 19)
Check in was quick and easy, the pre booked seats came up straight away without any problems, very polite. the plane was an ex first choice livery, the legroom was perfect and also the personal in flight entertainment was a real bonus.
Boarding was easy even though we were last to board, the pre booked seats were excellent and the row behind was the extra legroom seats, therefore nobody behind was kicking and jolting your chair. However, if sitting near the window on this row, beware it can become very cold as is located next to the emergancy exit door near the wing. Take off was smooth.
Soon after take off the cabin crew ask if you wish to upgrade your inflight entertainment for £5, for this you recieve 3 extra movies and the ability to play/pause/fast forward, i did not bother witht the upgrade as i was happy with what is available, the in flight games passed the time. Headphones were free outbound. My radio did not work on my outbound flight, however, my neighbour was obliged to me let me use theirs. Around 2 hours into the flight, the hot meal was served, a choice of steak stew or bbq chicken, both served with a potato salad and a key lime pie desert. The meal was okay nothing spectacular. In my opinion the meal was served too early.
The seats were comfy enought to sit however, I found it impossible to sleep, it was far too awkward. Around an hour and a half, the second meal was served, it was a small cheese and pickle sandwhich, i found this extremly dry and bland, it was very small, frankly i would not have been bothered if i was served this or not, very disapointing. The flight was very bumpy, with a lot of turbulance, however, it was the same time as hurricane irene was about to hit the usa coast. The landing into Sanford was very bumpy as we seemed to hit the runway and bounced back up and down again, the pilot apologised and blamed 'unexpected wind'. The flight took off and landed on time and the crew were polite and helpful.
Inbound - (without winglets)
Check in was very slow at Sanford, however, Thomson staff were not checking us in, it was sanfords own staff. We were offered premium upgrades for £75pp, we refused as we did not find it nessicery. Looking at the plane from inside the airport, it looked very tacky and it had no winglets, i was very cautious about the interior was going to like.
We boarded early and found out that the flight would only take 7 hours 40mins back to manchester. My doubts were quenched when we boarded, i found the interior better than the outbound journey. We were given a free Daily Mail when we boarded the plane which i thought was a nice touch. We departed ten minutes early and once again take off was smooth.
On the out bound journey the headphone packet said 'take me on holiday with you and use me again on the reurn flight' however, at the end of the outbound flight, the headphones were collected by cabin crew. On the return flight the cabin crew announced that headphones would be £2.50pp which was not very pleasing, once everybody explained the situation the cabin crew gave out headphones for free. My full in flight entertainment was working and i found the radio entertaining and llistened to it for most of the journey.
Two hours into the flight our hot meal was served which was a choice of cheese and spinarch pasta or grilled chicken, each served with a very appatising looking salad and a very sickly chocolate cake, i chose the pasta, i found it very bland and could only eat a small amount, The meal was very disapointing. After the meal the pilot annouced he was going to turn the cabin lights off for people to rest, however, the flight was very bumpy as we flew over the atlantic and he kept turning the cabin lights on as the seat belt sign kept going on and the cabin crew needed to check the belts were on and had to wake people up to see if they had their belts on, as soon as the crew finished the seat belt sign was removed and once again the cabin lights were turned back off, however, within a couple a minutes, the process was repeated, it occured around 4-5 times, it was very difficult for people to rest. At this time hurricane katia was turning in the atlantic.
Around a hour and a half before landing, our second meal was served which consisted of a croissant and a cherry youghurt. bearing in mind it was around half 4 - 5 olock in the morning, it was very unnessicrery and many tired passenged refused it. Once a again it was very bland and tasteless. We landed very smoothly compared to the arrival in Sanford, we were half an hour early than arrival time.
Overall I think Thomson airways is a very good long haul flight with the legroom and personal in flight entertainment and also the little gestures such as the newspaper. However the in flight food was very disapointing, but punctuality and service is top notch and i would definatly recomend this company to anyone travelling long haul.
deniselittler flew Thomson Airways Premium Class long-haul (02/09/2011 11:39)
Travelled in Thomson premium economy on ex-First Chice which I believe is more spacious than the ex-Thomson.
We paid extra for premium economy and were sat in the front of the plane (sectioned off by a curtain) in a 2-3-2 config. I was on the aisle of the 3 row 6. The seats are slightly wider than the normal economy and there is is a little more leg room and a footstool and you can recline slightly more than normal.
Upon boarding we were given a welcome drink and some twiglets, a goodie bag that was an eye mask, a miniature toothbrush/paste, miniature salt & pepper. Also on the seat was a neck pillow and soft blanket. There was a toilet to use at the front of the plane.
About two hours into the flight we were given our meals (which we chose previously from a choice of two - chicken or beef). It was the usual plane food - a starter, roll, meal and desert on plastic tray and in plastic dishes - the same standard as usual airline food.
Drinks - when we were first asked we received two drinks each (obviously this is done by the air hostesses to save everyone ringing their buzzer all the time and them having to respond!). With the meal we ordered wine and then after the meal they came round with a choice of baileys or whiskey - again we got 2 each. I asked for a further drink about an hour from landing and was told they had to keep the stocks for the return flight passengers! It is not worth paying extra for premium economy if you are mainly intererested in the free drinks as you won't get your money's worth.
About 2 hours before landing we were served sandwiches and a cake and then a tub of ice-cream. We had friends who had flown out the week before and they got exactly the same in economy (without the free drinks)!.
We flew home economy and yes the seats are slightly less in leg room and not as wide and I really felt the difference when trying to sleep but that could have been down to the night flight and being tired and uncomfortable. We had the food choice again, pillow and blanket but the entertainment choice is less in that they do not show the 2 main films or have the cd choices (but you can pay £5 to upgrade this and then you receive them).
I would say economy is fine on these ex-first choice flights if you can't get them discounted as £259 is a lot to pay- just buy your own alcohol in the airport! I definately didn't have a problem flying back economy.
jp141155 flew Thomson Airways (02/09/2011 10:03)
EXCELLENT SERVICE FROM START TO FINISH. CABIN STAFF VERY GOOD, FLIGHT MEAL NOT TO GOOD.
BOOKED EXTRA LEG ROOM WELL WORTH THE £50
WILL USE THOMSON NEXT YEAR FROM BOURNEMOUTH
Flew on there G-OOBF and G-BYAP This year, fantastic flight, fantastic service, Gatwick to alicante and back on an 757-200 = Fantastic
G-OOBF was ex FCA Delivered in 2004, very nice aircraft,, Extra leg room seats were very nice.
G-BYAP was built in 1994, lacked aircon units in the PSU's but had the recaro seats, very nice for extra leg room, its a shame we didnt have a TV right in front of us like we did on G-OOBF but it was a nice flight, we had 2 medical emergencys on the way back and the crew dealt with the fantasticly by the looks of it.
Flew on there G-OOPE and G-OOPH last year, fantastic flight, fantastic service, Gatwick to alicante and back on an A321 = Fantastic
Having boarded our flight at Birmingham we were extremely disappointed to find that the plane had been changed and there was actually no Premium seating.
The staff were more than apologetic and couldn't do enough for us, they were professional in every sense of the word. During the 9 hour flight I never once had a dry glass...... they were attentive and very polite and even though disapponted we thoroughly enjoyed our experience minus the extra seat pitch.......
On our return journey we were lucky enough to go into the Palm Lounge pre flight boarding which is nice to relax that little bit more before the flight home.....On boarding the plane we were happy to see that we were in Premium seating which was nice but to be brutally honest I personally would not pay for an upgrade again we had no problems with leg space on our flight out and only really gained from the free drinks..... Yes it was nice to experience it but you really do not gain anything coming home on a night flight, you are just too tired to want lots of drinks.... So no I wouldn't upgrade again although it was a lovely experience it really isn't worth the extra money.....
I should add that when we got home we were refunded the cost of premium going out....If you are taking long haul to Florida that upgrade cost is the cost of your theme park multi-tickets so give it a good long think about it cost us £1025.00 for five that is a big hike on top of the cost of your holiday..
I would not hesitate to travel with Thomson again they are by far the best Airline out there so well done Thomson keep up the good work! Your staff are a credit to you....
We flew from LGW to SFB on Thomson, Premium Class.
Check-in was fantastic with our own desks for premium customers. We arrived in plenty of time so had a wait in the departure lounge. On arrival at the boarding gate, we were boarded first, as premium customers, followed by economy customers rear to front.
We were surprised by how much legroom there was, loads! We had on-demand entertainment, something you had to pay a fiver extra for in standard. The crew gave us complimentary Orange Juice before departure. After take-off, the cabin crew took our lunch orders, a choice of pasta, chicken or fish, i think, and served us drinks, all without a trolley. I watched films a slept a while, which the seats are excellent for. Food came around and it was far better then the economy experience we had with Thomson a while back. Three course meal, served piping hot and was cleared away immediately when we were finished, without a trolley. Before arrival the crew came round with snacks and drinks, without a trolley. Baggage arrived promptly and was all OK.
On the return, the flight was similar and we also got Ice Cream before departure. The only complaint is the bags took a very long time upon arrival at Gatwick, but that might have been the airport and not the airline.
Excellent flights, I would highly reccomend.
Last year, I commented on the appaling state of the "veteran"Thomson B757,s which transported me to and from Croatia.
I have just returned from a similar trip and must say that I am disturbed by the dripping aircon and the apparently regular occurance of unusable toilets. For a company that provides top class reliable holidays, someone must realise that these over-used 757,s are well past their sell by date. Yet again, I had the pleasure of being jammed in, next to an obese woman, whose hips covered the armrest !!
Flew Thomson Airways 757-203 short haul Manchester to Dalaman TOM 628
The plane was old just been moved from Tui Nordic 28" pitch cramped and very uncomfortable. This I must say has to have been the most unenjoyable flight ever. I am not a giant but I struggled for leg room.
Birmingham/Cancun 26th July preium class, quick book in and boarding. Quick flight out, very good, on time, well looked after by staff, plenty of drink offers food good.
Entertainment good choice of films and so on, return flight boarding not quit as good, standard class had to board same door. Apart from this all good, staff very friendly and well looked after again, not easy to sleep not due to seats or staff mainly a male passenger sat close by not thinking of overs banging a drink mixer stick on his tray all the way home.
Apart from him well worth upgrading to premium class, would use again.
I travel with Thompson airways on a yearly basis as I book my holidays through their sister company, first choice!
We usually go in and around europe, so a flight no longer than 5 hours! so short haul!
when you get onto the plane, the cabin crew are extremly friendly and take you to your seat if needed, they are great with kids, sitting them towards the front of the plane to make toilet trips easy, and also so kids dont get blocked by the trolley when needing to go to the toilet.
During the short haul flights there are overhead luggage stores, for good storage room, also there is up to a 26" leg room, as standard, the most i have had is a 35", but we sat at the very front of the plane as allocated, we diddnt have to pay any extra!
There are overhead TV's to every 5 rows of seats, hard to see in some circumstances, but find the right position to sit in and seeing will be easy. Sleeping is hard, as the seats do go back, but only a little and when they go back the people behind dont have much room and sometimes complain!
As for entertainment, there are in seat radios and a movie on each way, after the movie a TV show such as friends or the simpsons comes on for the remainder of the flight! great entertainment.
As for safety, for fifteen minutes before you take off the cabin crew go through safety to a vigourous extent, and they show a rather funny video of kids showing safety procedures, the aim of this is to entertain people, and make the safety regulations stick in your head, also there are safety leaflets in the seat compartment of the back of the seat in front of you.
Food is good, great for the price, and considering the conditions, the food and drinks form the cart are great, bit pricey but what do you expect! also the shop, you will find a catalog in the seat wallet which takes advantage of non tax items and exchange rates!
Staff are so friendly and do a great job, great with kids!!!
Only ever one problem, four toilets, only two were working after being blocked, which meant having to go to the back!!! but not to problematic!!!
Great flight, I reccomend. people who rate them bad must have had a very bad experience!!! or are just very hard to impress! its not the Hilton in the sky, but definetly not far off!
Very poor experience, from arrogant lack of service at Exeter airport to poor seating on aircraft. Given you have to pay for the food the least they could do is try to make it edible. Unfortunately they are the only choice for EXT/MAH. So next year we will choose a different holiday destination
DaveHobson flew Thomson Airways (30/07/2011 08:09)
The palnning and the booking of the trip was made in April 2011 through one of the Thomson offices (Mansfield) and they were superb. The outbound leg on TOM118 went according to pland except there was some concern expressed by others that they had learned the day before that the "for opertional reasons the inbound aircraft was to be changed" but we had heard nothing. This may be due to the fact that we were not at our home 24 hours before departure. On arrival at Sanford, we located a rep and they had no idea about the return flight information. Rang my booking office the next day from Florida, at our expense, and was told that any changes made would not affect our return. Checked during the holiday and was told the same thing from another source. On our arrival at Sanford we were told by the checkin staff that our aircraft type had changed and there was no premium economy seating on the replacement.
We were to afforded the facilities of Premium Economy but not the very thing we wanted, the extra leg room. Dont get me wrong the staff on the aircraft did all they could for us, they were polite, efficient and professional but that did not overcome the very thing we wanted - THE EXTRA LEGROOM.
If we had known we would have just flown from NCL without a complaint. So far they have not responed to my email message or the complaint letter nor made any offer of a refund. I am pterry sure they knew long beforehand of the issues but only advised premium economy passengers 24 hours before they left. What could they do - nothing. The management of Thomson should be ashamed but they wont be cos it was for operational reasons, neither I suspect will they answer any questions to my satisfaction. Thomson - you really screwed up by not informing your cusomers early enough for it to make any difference - have the guts to ring me and apologise - I shall not wait with baited breath.
jp141155 flew Thomson Airways Premium Class long-haul (29/07/2011 11:58)
One of the best airlines around for holiday destinations, particularly the premium class section. The staff are both professional and friendly and are always willing to help.
jp141155 flew Thomson Airways (29/07/2011 11:55)
Thomson Airways are, in my opinion, one of the best holiday airlines in the market. Their service is excellent, food is generally pretty good and the staff are always helpful and friendly.
Hunny01 flew Thomson Airways (27/07/2011 06:45)
We has always upgrade to Premium Cabin with First Choice when flying long haul, however service has deteriorated since they joined with Thomsons.
Flew in July on Thomsons arilines in Premium Cabin and was very disappointed. Yes, there is more room, and the seat back TVs are larger, however we could have purchased extra leg room, upgraded the entertainment package and bought drinks for at least half the price of the Premium Cabin seats.
Staff were not attentive and that extra pampering that used to be there is now missing. Will not be wasting our money next year!
maggiemaygerent flew Thomson Airways (24/07/2011 21:22)
Premium class are you joking. I have just returned from Kenya 22nd of July and never had such a uncomfortable journey in all the time i have been flying.
I thought as we were flying for over 9 hours I would pay the extra for priemium class , I wish I hadnt botherd , the seats were hard and the seat arm could not be pulled up so could not get comfortable at all so could not sleep at all and as was on a night flight going out to mombassa so arrived very tired and grumpy. The stewards on that flight were not interested ,breakfast you were not given a choice and so never ate any as not everyone likes tomato over there eggs, the flight coming back 22nd july 2011 was better service but stil the terrible seats, just not worth it and i have booked them for our holiday to Aruba in September so hopefully I can change them even if I have to lose the money paid for them.
Flyingwithbaby flew Thomson Airways (05/07/2011 16:13)
Flight from London Gatwick to Palma de Mallorca. Our baby is 10 months old and crawling and standing. When pre-reserving seats with an infant you cannot select your seats online you have to call up. I expect this is to prevent you trying to select a seat with wide leg room such as at an emergency exit as they do not allow children under 14 in those seats (despite the fact your baby doesnt have its own seat and is in your lap). I guess they feel that looking after a baby you wouldnt be able to open the exit..even if you are flying as part of a couple!
I wanted to warn people that although you think you would be able to select the exact seats as you paid £24 for the priviledge you cannot. The aeroplane is three seats to one side and three to the other (no middle column). They will not let you book an aisle seat and a middle seat together (which we wanted so we could sit together with our baby on our laps and not have to disturb someone to get out to change the baby or walk her if she is crying). They will only, as a couple, let you book the window and middle seat (so you are effectively pinned in by a stranger) or two aisle seats (which is hardly condusive to pass a baby in between or being able to let her crawl between us.
Apparently you only pay to guarantee you are seated together and not the actual seats you want. Helpful - not. Especially if the way they allocate the seating is to ensure families are together anyway. So why pay if they wont leave a window seat free? If I was flying on my own I would rather have a window seat than have to get up and down to release an aggravated baby to the toilets every two minutes.
And they wonder why people get annoyed on flights with screaming babies when they dont actually permit parents with babies to be seated in places which are going to be easier to placate and comfort those infants.
GraceHeuchan flew Thomson Airways (27/06/2011 12:56)
I was in sest 37E, there was at least 8 children all around not counting the others in the cabin and they were all screaming 98% of the journey it was horendous, I had upgraded for my entertainment but did not use it as I could not hear for the screaming and crying, may I suggest that you put all parties with children at the back of the aircraft, and people without children further down towards the front, so that people travelling without children can enjoy the flight, we tried to upgrade seating at the airport but there was none available.
This was the flight from hell we left Sanford on the 17th June arriving in Glasgow on the 18th June
My wife and I have just flown Premium with Thomson Airways for the first time.
We left from Glasgow on the 27th May (2011) flying to Sanford in Orlando and came back two weeks later.
I have to say overall it was worth paying the extra (£150 each) to sit "up front". The service on both flights was excellant, we were well looked after, pleanty to eat and drink.
The inflight entertainment was good, touch screen controlls, pause re-wind etc on the movies and TV options. Included in the price is free access to the Palm Lounge in Sanford airport for your return flight, where you get two free alcholic drinks each and all the soft drinks and snacks you can eat/drink. Not the most comfortable seats to try and sleep in for the return journey though but hey other than start paying for upper class what can you expect.
Would I use them again, yes without hesitation and would I recommend them to others, well yes, that is why I am writing this.
I have flown often in Premium with Virgin, now they are not that good but then again they do not charge their prices. Try them I think you will be pleased. Cheers....Pat
holsetc flew Thomson Airways Short/medium-haul (13/06/2011 12:32)
Hello, I am new to this site after searching for seat plans for our upcoming holiday to costa blanca in August. However I felt that I should say that me and my husband have never had anything other than first class service from Thomsons with all the holidays we have booked. We book holidays in the traditional way at the travel agents and only venture to the spanish costas but there has never been a time when we didnt have excellent service and seating. The flights have only been a couple of hours so I cant comment on longer flights but our seating has always been comfortable and the Thomson service exceptional.
Here is a correction from your review DurhamLad the boeing 767 is called the Luxury Liner the boeing 787 is called the DreamLiner
We was on a flight from Manchester - Cape Verde
(Bad) (G-BYAY) and (G-OOBH)
No 1. There was no AVOD Systems in the back of seats on a 6 hr flight.
No 2. The overhead screens were very hard to see
No 3. The 2 toilets in the front was blocked so we had to go right to the back of the plane to get to the toilets.
No1. The kids are seated in the front of the plane rather than the centre which means its faster to get to the toilet
No2.By getting the kids in the front of the plane it is more easier to escape in a emergancy.
No3. Hardly any Turbulance on any of the B757's I have been on with thomson.
My wife and I have just returned from the Dominican Republic travelling from Newcastle to Punta Cana in one of the ex-First Choice 767 aircraft. This was called the Dream Liner and it still is.
The flight in both direction was perfect no bumps in either direction even though the Captain warned that we may have some on the return but there was not even a ripple.
Both legs of the journey departed and arrived 20 minutes early.
It was First Choice all the way.
Flights were TOM138 MAN-SFB 18-Apr-11 and TOM159 SFB-MAN 03-May-11.
Flight was planned to be the seatplan selected (283-seat v3 767) on the outbound flight, and the 258-seat v2 on the return journey.
At check-in we were informed that due to a fault with the allocated aircraft we were allocated a small plane and thus had to make a fuel stop in Maine, additionally that the flight would be delayed by 1 hour.
Realising that the only aircraft in the Thomson fleet smaller than the 767 are not long-haul, I knew we were in for an uncomfortable flight. Upon reaching the gate my suspicions were confirmed - the aircraft outside was G-BYAY, a short-haul 757-200.
Additionally, we were told for 'safety paperwork' reasons (ETOPS perhaps?) we'd have to wait longer at the gate. The flight ultimately set of 2h30 late, and we would much rather have spent the extra hour and a half in the departure lounge.
Including a 53 minute stop in Bangor, ME, the total flight time to Sanford was 10h23. A long time for what could only be 28" seat pitch. However, despite the cramped conditions for a long flight, the flight crew were friendly, and the in-flight meals good (for me at least. For my friend the vegan main was fine, but seemingly they forgot to pack any vegan supplementary snacks)
Return flight was aboard the correct aircraft, G-OOBK, and on-time, and quite comfortable. I certainly appreciated the cabin lights being dimmed and being surprisingly undisturbed by duty free offers as I usually am on night flights.
No complaints about the return flight whatsoever, as despite having been on 30 flights in the last 12 years, this was my first with seatback IFE!
However, although not directly related to the intended aircraft, the inadequacy of a maximum capacity 757 for a 10 hour flight, plus the unforecast delay at the gate, in addition to the far worse situation for those who booked premium class and didn't get it, or the 48 people who had to fly out the following day due to the smaller capacity, mean I have to downrate the class for our trip.
Lastly a heads up for the IFE - the headsets provided are single-jack earphones with an adapter, meaning you can take this off and use it with your own headphones.
Me and My wife and my 2 children have just returned from Cape Verde.
The flight was alright and it was really great service because first we did not know we had prebooked seats but it turns out on every flight with thomson now have free prebooked seats for kids so very great service.
We came from Manchester Airport I would have thought that it would have been cramped and we would have been somewhere in the middle of the plane so really great service!
ClareWilliamson flew Thomson Airways (09/05/2011 17:22)
On arrival at the airport on 22nd April for our flight to Florida my husband and I were very disappointed to learn that there were no Premium seats, as booked, available on our flight to Sanford, Florida. The assistant at the check-in desk was less than helpful and merely shrugged her shoulders. Not wanting to cause a fuss we accepted our fate and our standard apology letter and hoped for the best.
On boarding the plane we were horrified to see that this plane was not even a standard long haul plane, but a aircraft normally used for short haul journeys meaning that the seat pitch was somewhere in the region of 28”, considerably less than the 33” economy seating promised on the Thomson website, certainly not more than BA, Virgin as detailed.
To add insult to injury after boarding the plane, the flight was delayed by 40 minutes, meaning that my husband was uncomfortable before we had even left the ground. After sometime the pilot made an announcement detailing that this plane could not hold enough fuel to fly to Florida and that we would need to stop in Bangor, Maine information that should have been provided from the outset. After takeoff we were further disheartened to learn that the audiovisual equipment on the plane was broken, fixing it would have meant a ‘long delay’ I must say I found this somewhat farcical since the cabin crew had made a big show of handing out headsets for a flight with no entertainment.
The plane was truly not fit for purpose; row one being used to store food during the flight, the front emergency exit filled with rubbish bags. Around an hour and a half before arriving in Bangor all the toilets had blocked. I am horrified that Thomson find this an acceptable standard of service.
In total we were aboard the awful plane for 12 hours, several hours of which my husband spent standing as it was preferable to sitting. After boarding on time we eventually arrived in Sanford over two and a half hours late.
Thomson should be mortified by their lack of customer care!
beckf65 flew Thomson Airways Premium Class long-haul (26/04/2011 08:59)
My husband and I have just returned from a holiday in Kenya. We chose to fly Premium class with Thomson Airways. This cost us another £186.00 pounds each.
The flight out was delayed by two hours and the return flight was delayed by three hours.
The seats were really awful, they were so hard we had to sit on our cushions... this didn't actually help much.
On the return flight there were no Premium seats available. At the check in at Mombasa, we were handed a standard letter about apologies and refunds etc. etc. So we didn't make a fuss. The in-flight entertainment was broken and all the films were in Swedish, this is fine if you are a Swede!
The majority of the staff on the plane were perfectly nice, marred only by one particular 'Jobs Worth' who was obviously trying to get the 'Steward of the Year Award' and had been watching 'Come Fly with Me'!! The only thing good that I can mention is the food... it was really good and very hot.
Please be aware that if you have booked Premium seats and they are not available for your flight, they will not refund the tax you pay. So we were charged £186 for our return seats, which we didn't get, only to be refunded £111.
The Premium seat temptation is a COMPLETE WASTE OF MONEY! Take heed and don't be conned. Economy is just the same.
We have just returned fron a trip to the riviera maya. Although we booked with Thomsons we were allocated a First Choice plane. We had only flown with First Choice once before to the Dom Rep but it was memorable for the seats in Premium class, they were terrible.
It felt like you were sitting on a park bench,, and that was the experience we had both ways. The Mexican trip was a repeat performance of our trip to DR, the premium class seats that had absolutely no softness at all.
The service going out was fine, coming back on the other hand was quite different, a two hour delay followed by service that I would describe as poor. we were offered drinks from the bar twiceand we we were told that if we wanted any more we would have to go to the galley at the rear of the plane.
I pointed out to the stewardess that we had been told to remain buckled up because of turbulence and not to move out of our seats until we were told to by the Captain.
It seems on reading the reviews that the standard seems to drop on RETURN trips it certainly seemed that way to us.
Don't waste you money on premium class seats.
We flew from London Gatwick to the Dominican Republic in January 2011 where we spent two weeks. Service on the outbound flight was excellent, but service on the inbound flight was rubbish, absolutely rubbish.
Watch out when you book a holiday with Thomson/First choice as they change planes and seats without informing you and then come up with some cock and bull story that the plane has a fault! Fair enough, but why don't they inform you as soon as they are aware of that fact! It’s not difficult to just tell customers in plain English what the problem is.
We arrived at the airport to check in the day before to be told we couldn’t. Five minutes after this, another couple arrived and were allowed to check in - they were on same flight and same hotel, how do you make that one out then??? Turns out the computer hadn’t clicked into action when we tried, but then just as the other couple arrived the computer clicked into action. The computer said YES!!! The girl on the check-in desk didn’t even have the dignity to look embarrassed! The staff on the information desk, where we had asked about the problem in the first instance, had lied to us. They told us that the flight to La Romana had never been allowed to check-in the day before - what big fat liars. Don’t go with Thomson!
We flew from Montego Bay to Gatwick on a Thomson 767 having paid for premium seats . We were seated in row 2 which has a bulkhead immediately in front of it providing less legroom than in an economy seat. An uncomfortable fight and a waste of the extra cost.
Booked with Thomsonfly for our vacation to Clearwater,Florida,USA on 23/5/2010. Flight left on time from Bristol and checkin was faultless. Fight attendants were very helpfull and attended to everyone very quickly. First Choice plane could have been cleaned better inside though, as there was dust and rubbish down by the sides of the seats and on the floor. Other than that the experience was good.
Outbound flight from Sanford, Orlando,Florida was on time although we were told we had to go back on an old Thomson aircraft and there was no Premium Class section on this aircraft, so there were alot of disapointed customers. For some unknown reason our original First choise aircraft had to be used for another destination so we were told by one of the attendants. Strange as the captain later told us on route that the original aircraft had a fault?!! In flight enterainment was faulty on the Thomson aircraft as it was old so we were told, plus there was a concern on whether we had enough fuel to get back to the UK to add to out troubles.
aliflower flew Thomson Airways (03/04/2011 18:19)
Thomson to Male - outbound on 17 March there was a problem with the original plane, so a substitute was sent, this had no inflight entertainment and not enough premium seating which obviously didn't impress those who had booked it, but in my opinion was pleased to get off on holiday on time rather than 5 hours late waiting for a plane that had these.
Service was fine, food not bad I just wish they would give an additional meal rather than such a lot of food in one meal (why do they still give out those rock hard rolls?!) and then a tiny snack, is not a lot for an eleven hour flight and you end up eating sweets and crisps to fill the void which isn't great.
Seat pitch was excellent, lots of leg room although that did feel hampered if the person in front reclined. Seat itself however rather hard and I had to use a pillow behind me (we were given pillow and blanket) to make it comfortable.
IFE on the return journey was excellent - selection of very current films, some tv shows and games (you can also upgrade for £5 each way so that you can pause/rewind etc if you want to but was no need, each film went round on a sep channel on a loop).
Overall pretty good flight!
My wife and I booked on-line for a Thomson flight from Exeter Airport to Madeira Airport in March 2011 and paid for reserved seats and meals.
Check-in at Exeter was quick and trouble-free, except that the seats we were allocated were not the seats we had reserved - the seats we were given were a few rows further back, over the wing.
Seat-pitch was minimum - knees hard against the seat-back in front.
Push-back and take-off were on-time and the flight was smooth with very little turbulence.
Cabin-crew were young, smiling and helpful, with a lot to do.
The meal was quite good - small pot of ice-cold chopped mango; small tub of orange-juice; omelet and tomato with mashed potato; roll and Flora; small tub of chocolate pudding; tea or coffee.
Entertainment - a film to watch, with purchased earphones.
Interesting and helpful flight commentary from the Captain.
The four-hour flight-time seemed to pass quickly; to the pre-landing safety announcement, a curving descent, and a firm landing on the short and "challenging" Funchal runway.
Just flew back from The Maldives to Gatwick with Thomson. Very disapointed. We paid to upgrade with First Choice and we flew out on a First Choice plane which was fine but then coming home we were told that the Thomson plane was not premium and the inflight entertainment didnt work. The seats I booked 90 days before departure we didnt get so a sad close to our long awaited holiday. Thankyou Thomson. We were sold a product that could not be honoured.
Whilst the flights were punctual - outbound and inbound that is the only positive aspect of this flight.
This must have been the MOST UNCOMFORTABLE FLIGHT I HAVE EVER EXPERIENCED.
The flight was to/from Manchester - Sharm El Sheik and took 6+ hours in the most cramped conditions.
There was no option to upgrade to 'more comfortable seating' as apart from extremely limited Exit Seats there was no Premium Economy seating available on the flight as presumably they were more interested in CRAMMING AS MANY PEOPLE AS POSSIBLE INTO THE AVAILABLE SPACE regardless of PASSENGER COMFORT.
19/04/11 going to Costa Rica and very looking forward to the flight as told on the website we would be going on 767-300ER 283 seats where as we are going on the 258 seat Ex-FCA version. And also heard about £5 in flight tv upgrade so sure the 11hours will fly by, literally!
IslandHopper flew Thomson Airways Standard Class long-haul (26/02/2011 12:05)
I have recently booked and paid in full Thomson for a Premier A la Carte Holiday destination, this Thomson package was advertised with free Seat selection included in the package, however when I attempted to book my seats I was requested to pay an additional £50.00 to select a standard seat, I attempted to call Thomson on the premium rate telephone number and was left listening to music at 10p per minute with no indication of how long in a queue, This is the 2nd time this has happened when booking with Thomson’s premier selection.
I flew with Thomson and upgraded to Premium an a return flight from Gatwick to Male (Maldives). The drinks are included But the stewards only served us drinks on only 3 occasions, The seating was better and the service overall was better, however I do not think the Premium is worth the extra cost, I do not feel this was value for money for this upgrade, that is my opinion and although I will fly with Thomson I will not be paying the extra for this upgrade.
Flew premium class, and though due to fly at 19.50 on 28th January to Mombasa, we did not take off till 1.30 the following morning.
When we checked in at 9 that evening (we were aware of the delay) there was only one member of check-in staff based at the premium check-in desk. She was probably the most officious person I have ever dealt with - might have been something to do with being tasked with dealing with the late arrivals, but hey that was her company's problem, not ours.
There was nothing to do once we went through security, basically Gatwick was closed from 10 onwards!!
Once on the flight things got a lot better. The food was prompt and hot, and I was able to sleep but that was probably due the two brandies I'd had after the meal, though I only asked for one.
What made it for me was the crew on the way back - though it helped that the plane was on time. I'm a southerner born and bred so this is not biased: The crew was Manchester-based and were quite frankly brilliant, the head guy - sorry didn't catch his name - kept his eye on everything and all crew members, and some of his messages were funny and original.
I've flown with both BA and Virgin in premium cabins and there is very little difference apart from the price.
Check in staff, remember the delay was your company's fault - don't take it out on the paying public.
Good seats, like the foot rests as I'm only 5 foot so sometimes my feet don't touch the floor. My husband likes the pitch as he's 6 foot.
Food/drink plentiful and of good quality.
Nice touch with the pillow/blanket & pack.
Entertainment was extensive and worked.
The Manchester crew - hopefully you will be able to find out who they were and thank them.
Flew Manchester to Varadero 02/02/2011 Premium class. Own check - in, Fast lane thro' security and priority boarding. Service was excellent. Drinks on demand. Choice of food. Entertainment system good as able to pause and rewind and fast forward. (good when you need to go to the toilet!!). Seat very comfy with lots of legroom and a foot rest. Toilet situated at front so only premium passengers can use it - saves a lot of queuing.
Flew back 09/02/2011. Nearly 2 hrs late but it didn't matter as we had paid for VIP room in Varardero Airport. Separate check in again. Same aircraft on way back - different crew. Again good service and food. Seats not the best for sleeping but it was much quicker on the way back ( about 8 hrs).
Definately worth the money for upgrade.
manicb2b flew Thomson Airways Premium Class long-haul (31/01/2011 20:34)
Booked to travel premium. OK on the way out but on the return flight there was a change to the aircraft and we were not told that we had been downgraded. We only found out when we boarded. Thomson had known about the change in aircraft 3 days earlier and claim to have informed our rep but that message never reached us. Cabin crew were very surly with all the passengers who had been downgraded and told us that we should be grateful that we were being flown home on time. So no premium seats, meals, drinks or entertainment. Have been told that i will be refunded for the extra money i paid for the premium seats on the return journey but they do not pay compensation or apologise in writing.
Travelled Premium class Manchester to Cuba 5th Jan 2011. Do not expect business class as on scheduled airlines because it isn't, but having said that, for the extra price one pays, it is well worth it, and much less than one pays for business class on other airlines. Apart from extra leg room, there is priority check in and boarding, and the service we got from the flight attendants was equally as good as anything we have experienced in true business class. The main drawback is sleeping quality of the seats which do not recline very far. We were however supplied with blanket and pillow which are not necessary for the daytime flight out but very useful for the night flight back. The food was excellent with a choice of four different main courses, and all served with a smile.
The in flight entertainment with films, music, route map etc. was more than adequate for the ten hour flight. Just a word of warning, row 9 in premium class does not have a window so avoid this if you want to view out. As you can pre-book your seats some 2 months before, this need not be a problem. Taking all into account, these were good flights we would be happy to repeat.
We had a great time in Cyprus last year folllowing my last review and this May will be flying with Thomson to Corfu from Gatwick Airport. I'm sure it will be great. I'd just like to thank www.seatplans.com, because of this website it has straightened out confusion and is a great asset to any holiday!
It seems that Thomson have studied the needs of passengers on long haul flights, and have given economy passengers what is most important , ie more leg room. Food & Drink on our flight was really good, as well as top draw flight attendance. Top Marks to them. If other brand Airlines want to improve then study Thomson ,perhaps they could learn from them. WELL DONE THOMSON keep on flying
It seems that Thomson have studied the needs of passengers on long haul flights, and have given economy passengers what is most important , ie more leg room. Food & Drink on our flight was really good, as well as top draw flight attendance. Top Marks to them. If other brand Airlines want to improve then study Thomson ,perhaps they could learn from them. WELL DONE THOMSON keep on flying
I was travelling on a B757 from London Luton, to Lanzarote Arreciffe.
The airline had properly crammed in the max number of seats. Even though there were still spaces for toilets and kitchens.
The plane didn't have air vents, that's a big problem in Lanzarote as it's boiling, especially in the winter compared to English weather:
Weather in England -7 degrees, heavy snow falls.
Weather in Lanzarote 25 degrees, some very sunny spells
Another problem was the currency exchange on board:
Thomson's answer £10 or EUR15 Right answer £10 or EUR11.50
But good recline, comfortable seating, friendly service, OK value for money, (apparently), good toilets and nice food.
The B757 was the most suitable Boeing, maybe even of any sort of aeroplane to fly on to the Canary Islands.
i Found the seating very good. All the cabin crew were very friendly and nothing was too much trouble. Entertainment was good all up to date films lots of choices in music games etc. have booked premium long haul for my next trip. Also faster to check in. no queuing cases so much better all round
Outbound - 767-300ER (258 seats) V1 - G-OOAN
The flight was delayed by just over three hours. This was not relayed to passengers until less than an hour until the initial departure time had elapsed. To be fair to Thomson, this was due to a technical issue with the plane and sourcing a replacement part, and as soon as the delay was known, they kept us informed (both by text message and in the airport) and issued all passengers with a £5 voucher to be spent in the departure lounge. The delay was one of those unfortunate things and couldn't be helped.
As soon as they could, the passengers were called to the departure gate, with those of us in Premium being boarded first. Due to the outgoing flight being the V1 plane, everybody boarded by walking through the premium cabin, however, again this is just a peculiarity of this one aircraft and no great problem, it just made the cabin crew's job of serving the pre-flight drinks a little more difficult!
As soon as all passengers had boarded, the captain spoke to everyone over the PA, again apologising for the delay, but also informing us that they had managed to negotiate a more direct route at a greater speed to attempt to claw back some of the lost time. No time was wasted in taxiing and on take off, and as soon as we were up to cruising the cabin staff were around again for drinks and snacks. In fact, the staff were great throughout the whole flight – very friendly and cheerful and extremely helpful. The meal was served approximately 1 ½ hours into the flight – and both myself and my wife were amazed by the quality and size. For a charter flight they were amazing. In fact, more praise is needed for the cabin staff – even for a night flight they worked extremely hard throughout, and the supplies of drinks etc were plentiful throughout. The “snack” about 2 hours before landing was in fact a full breakfast – again very tasty and plentiful. This was followed shortly afterwards by the cabin crew coming round with hot towels.
The interior of the plane is starting to show some signs of age now though, however, this is only a very minor criticism that I have observed from looking very closely at some of the seats. The plane we were on had two WC's at the front of the Premium cabin, both on the port side, and this could lead to some queues forming. However, I have to say that overall, the comfort levels are quite good – I am 6'3” and quite large build, and I remained comfortable throughout – in fact, you can fully stretch your legs out underneath the seat in front of you. The IFE was quite good, however I am not much into films so listened more to the CD collections – but that is an entirely personal choice.
Overall I have to rate the flight, aircraft, staff and service as being top-rate. The crew couldn't do enough to help and although many of the individual items that come as part of the Premium package can be bought separately for less in economy, the whole package was in both mine and my wife's opinion well worth the extra money – however with the added cost of APD I would have to seriously consider it on any future flights.
Inbound – 767-300ER(258 seats) V2 – G-OOBL
The flight was on time, which considering that the incoming flight was 20 minutes late landing and a turnaround of approximately 1 ½ hours was quite amazing. Again, priority booking in and boarding at MLE was appreciated as it cut out all the queues. Being a V2 plane, boarding was by the door in front of the wing so Premium was kept as just that. Again, the cabin crew were friendly and soon came around the cabin with the pre-flight drinks. The flight crew also kept us updated on the flight plan and before long we were taking off for the return journey.
The story was quite similar to the outbound – friendly staff, however they did not seem to be quite as eager as the outbound crew – but I still had no complaints (and it is really more of a credit to just how helpful the outbound crew really were). The meal was served approximately 2 hours into the flight – wine being served in a proper glass. Duty-free was offered afterwards, but there was no hard sell from any of the staff. The flight was fairly uneventful apart from some turbulence just over halfway through which necessitated the seatbelt signs being illuminated for about 30 minutes, however the captain managed to climb and get above it.
The snack was a Panini, (with associated desert etc) served about 2 hours before landing. Again, very tasty.
The landing was very smooth. Again, some signs of ageing of the seats are becoming evident, however they still have quite a bit of life left in them yet. This aircraft being the V2, only had the one WC at the front of the Premium cabin – yet somehow the queues did not seem to be as bad.
I would recommend the Premium upgrade. The product is very good. In fact, it has converted an extremely nervous and rare flyer into a long-haul fan! Well done Thomson!
johnandpauline flew Thomson Airways (06/11/2010 07:14)
WARNING : Do not book your flight / holiday early. I did and it is now £150 cheaper. Thomson (TUI) are not interested in customer care so don't think about contacting them with any form of complaint. Good luck if you choose to use this company (you will need it)
Newcastle to Larnaca Sunday 05/09/10
Boarding prompt by Bus from gate. flight ready to push back 15 mins early, no problems with finding pre booked seats.
Cabin crew helpful, pleasant and efficient. Seating cramped but good ergonomics helped make it bearable.
More room on Easyjet and Flybe but infinitely better than the awful Thomas Cook short haul option.
Pre-ordered meal was poor, worse than expected, although our 3 year old grandaughter seemed to enjoy hers
Cabin service good although the single aisle layout is a pain if you need to use the toilets. 757 seems rather dated now.
Overall better than I had anticipated but 4.5 hours is just about the extent of toleration of this format. Bring on the "Dreamliner" although I doubt it will never be used shorthaul from Newcastle.
Flight Punta Cana- Gatwick. Aircraft company First Choice. Service of Cabin crew are still at a high level. Highly qualified pilots. Extensive weather front was expertly passed and practically no inconvenience. Overall very good impression of the flight spoiled a little- no folding seat back of 19 rows, to sleep without unfolding back generally failed, but it was a night flight. In addition, the plane delayed for almost an hour to land. It is also difficult to attribute to the advantages. Otherwise, all is well- recommend.
Flight Gatwick- Punta Cana. Aircraft company First Choice. High service level. Friendly and sociable staff. Every minute from several hours of our flight in the cabin was someone from the cabin-crew ( fly different companies, so have something to compare). Overall very positive impression spoiled a little not adapted for sleeping chairs and used passenger seats.
TOM312 flying from Newcastle (NCL) to Dalaman (DLM) on a First Choice 757-200 in seat 15F. Boarding was very punctual, the cabin crew looked a bit bored to be on the flight. We got a meal of chicken, mash and veg, some pasta, a lemon cheesecake and a bread roll with butter with a choice of tea or coffee and a small chocolate. Thomson's 'snack boxes' are very good, they have hula hoops, chocolate fingers, crackers, water biscuits, pate and cheese. There was TV's in the cabin, not on the seatbacks. Leather seats, not the most comfortable.
Checking and boarding was good but once on the plane it is a different story. I am 6ft 1in and of a large build both outbound and inbound were extremely uncomfortable no leg room,table cutting into stomach,. There was a constant queue for the three toilets and the overworked cabin staff were having to go backwards and forwards to let people through. This was a five and a half hour flight so i think they should look at upgrading this flight to a larger more roomy plane
My partner and I have just returned from Dubrovnik, flying outbound and inbound on a B757-200.
My partner is 6 feet 5 and so he found the seating extremely cramped. As it is a short flight, we didn't feel it was worth the £50 to buy 'extra space' seats, but the normal seats really were cramped.
I am 5 feet 6 and although I had enough room I still felt 'hemmed in'. We were in seats 35 A and B outbound and 35 E and F inbound, which made leaving the plane at Gatwick long-winded, as we disembarked through the front of the plane.
Generally, service-wise, Thomson Airways are fine - boarding was on time and speedy at Gatwick and also fine at Dubrovnik. We had one drinks service, one meal service and one Duty Free service as the flight is only 2 hours 30 minutes.
There was a fair amount of traffic up and down the aisle however as we were near the toilets, and with only three toilets for approximately 240 passengers they got a lot of use!! As ever, snacks and drinks over-priced and fairly mediocre in content.
julesmarie flew Thomson Airways Premium Class long-haul (06/10/2010 14:30)
This was the fourth time myself and family paid extra for premium seating, we were all sat in the middle seats, as you now don't have to pay for seating. A lady sat next to me was seated for nothing, due to having no space, I can understand that, but seems very unfair when you have paid £180.00 per person.
Everytime the cabin crew ( which were great) go round asking which meal you would like on the menu, do not sit at the back as there is never enough food to go round, and you end up with what everyone sles on the plane gets. Thompson have changed the menu and the sandwhiches were terrible, very very dry unable to eat, and they looked like hampsters with warts yuk.
Do not think it is worth the money, as no vip lounge from Dominican, we were told there was, and no help from any thompson staff at airport, just have to queue along with everyone else. The only reason I mention all this is why pay £180.00 when you really don't get much differant from any normal paying customer, please go back to the other menue, and please provide enough selection for all the premium paying passengers, once not bad but four times to not have what you want is beyond a joke.
Also made a purchase off the duty free used my yorkshire bank debit card and was charged 73p, not much at all but have been told by Yorkshire bank that this should not have happened, so how many other passengers have been charged.????
Just back from Croatia on a 24 year old B757(AT). 235 seats and just 3 toilets, just ain't enough ! The seats didn't seem too uncomfortable at 28 in pitch, but there seems to be a lot more "well padded" people flying these days.(Always sitting next to me !) How they would get out in an emergency, I cannot guess. The flight crew were very busy and efficient and fed and watered a full plane very well. Generally, Thomson are still a good company, but surely its time to invest in some 757 replacements. If Mr O'Leary can, surely Thomson can.
Hi, as a family of four we went to Gran Canaria from Luton on 30th August for a week. When we checked in i asked what plane it was and when they told me it was a Boeing 737-800. Being over 6'2" i thought i would be in for a uncomfortable flight but was really surprised with how much room there was. The crew in and outbound were 1st class and apart from some numpty having a fag in the toilet on the way out, the flights were excellent. Thomson Airways.......consider yourself recommended. The Smiths
Hey guys : )
We flew out from London Gatwick (LGW) to Sharm el sheikh with Thomson airways for a week. We flew out on a B737-800 which was very roomy. The flight was half full which was a bonus! At the Airport we paid that little extra for more leg space and we were seated at the very front behind the front galley. And to be honest what a disappointment. It was basically a wall blocking you from the crew which left you unable to stretch your legs. As the flight was half full we were able to move around the cabin and sit with friends. our friends were in the down behind us and to be honest they had more leg room than us and we paid for extra! The crew were extremely friendly and offered us food and drink and duty free regularly. Boarding was swift and quick and we will definitely be flying with Thomson again!!
Recently, I went to Spain with my family, and had to travel with Thomson Airways. I was dreading the fact that the flight was going to be cramped, tiring and uncomfortable; this was because of the review I had read on this website about the airline.
But having travelled with Thomson Airline and being a 6ft passenger, it was roomy and I had enough space to feel comfortable. The seats are also leather, with is an added bonus :)
On the other hand, the staff continually travelled up and down the aisles, continually asking us to purchase something from their beautifully crafted catalogue with sophisticated, innovative and awe-inspiring items, which would delight you in many ways, that would be correct if they had it in stock; this was a great disappointed to the passenger.
On the brighter side, there was decent entertainment with TVs, which were located above the aisles, which was unlike the sophisticated TV's behind your seats with individual you see on other airlines, but for a short haul flight it wasn't bad. What’s more, don't forget to bring your own headphones, as they will charge you to use one of theirs - just remember, it’s ‘Thomson Airways’ who are known for charging for everything, so they can get their hands on your money.
But on the whole, Thomson Airways are a great airline to fly with, especially if you're flying short haul.
The seats were cramped and providing you are a midget you will be okay.
Comfort non-existent and in flight meals absolutely rubbish and entertainment no longer on seat backs.
Very poor quality to fly in and animals are treated better in transit. Bring back the bigger legroom and stop charging for comfortable seats and extortionate prices. If you become budget then charge budget prices.
Short haul flight to Turkey? 3hrs in the air I do not class as short haul.
First Choice (Thomson/Tui) from Glasgow to Cancun. Generally very good and well worth the extra money to travel Premium Class (seats 6A & B) Service onboard better outbound. On time both legs. Premium seating personnel last to board on return from Mexico for some reason. Have flown to America, Cuba and now Mexico with this company and, touch wood, have never had any major problems so far. Will always be my first choice of travel agents.
Boarding of the flight was slow and innefficiant, it took about 20 minutes to board. However, once we were aboard, we didn't have to wait long for the push back. The seats, are stupidly small, the boeing 767 is meant to be in a 2-3-2 configuration, but Thomson have the configuration at 2-4-2, so the seats had no width, and it had no legroom. The cabin crew were unusually useless, they didn't take a blind bit of notice of you, and I had to chase one for some headphones half way up the aircraft!!!! Prices were very expensive, you had to buy headphones for the IFE for 2 pounds 50, and you couldn't even use your iPod headphones, as the socket was different. The IFE, however, was very good for a 4 hour flight. They had personal T.V's, but without AVOD. It had about 10 movies, severel T.V channels and games. so at least I was entertained. Overall, I wouldn't fly Thomson aain
This time we were seated in row 8, at the front half of the aircraft. The leg room seemed the same as we had in row 13, but the seats were nicer cream-coloured leather. The food was good - obviously you only get it if you are flying with one of the operaters that offers it as part of the package price or have pre-paid, but the kids seemed happy with their meals (macaroni cheese, kit kat, yoghurt, apple juice drink).
We flew with Thomson on a B757-200 to Preveza from London Gatwick. The seating was 3-3 beginning at row 2 at the front on the right and then row 3 on the left, with the emergency exit coming after row 11. We were seated after the first emergency exit (ie: the door through which you board). The version 3 plan here looks to be the closest to it. The reason why it;s important is that if you are sitting in the rows immediately aft of that doorway (ie: rows 13 like we were), you can immediately tell that the seats in row 13 ABC have more leg room than 13DEF. We noticed it because we were swopping to look after the kids. The rows then go back all the way to row 32 which is the last row. The flight was on time, the staff were good and we had no complaints (apart from the lack of leg room, but then, it was less than three hours. The inflight entertainment is on a screen overhead and you have to buy the headphones we didn't). It was the Sherlock Holmes film, which is pretty good (both the film and the fact they were offering it).
Travelled LGW-SFB-LGW Premium (G-OOBL and G-OOBM). At time of travel (June 2010) Row 9 has no window, it is a blank panel. Seats uncomfortably low on padding - personally suffered minor backache and found it difficult to sleep), legroom, IFE and on-board service good. Beware - Customer Service staff are not all aware of the lack of windows at 9A and 9G. Seats do recline as normal even though row 9 is the last row.
Flew with First choice/Thomson from Gatwick to Taba and vice versa. For a flight of over 5 1/2 hours they really should lay on a more spacious plane. The seats were tiny and so cramped, I thought I was being shoehorned in!! The seats are very narrow; I saw lots of passengers (especially the larger/taller ones) having to rise the dividing arms for more room. However these armrests don't go up 90 degrees, but to just about an 85 degree angle so they stick into the top of your shoulder causing more discomfort. Reclining was a nightmare, as if you are watching the tv in the seat back in front, and that person in front reclines their seat, you end up with the screen about 8 inches away from your face.
The depth of the seat was odd too, I have longish legs, and found that I wasn't quite sitting fully on the seat; I kept having to push myself back in the seat a few times. The FAs were a nuisance in pushing the duty free stuff. The trolley was up and down the aisles so often that it seemed like a tube station timetable, ie "there'll be another one along in a minute"
Food was mediocre, and because of the poor organisation of the FAs; many meals were long finished (or left) before the tea/coffee was brought around. I for one like a drink with my meal, not 15/20 minutes after!
Apart from this apology for a meal, other food/drinks had to be bought; at a typical airline overprice! The customer satisfaction surveys they bring around are not worth bothering with. "Win £1500 off your next holiday" they shout!
But to be in with even a smidgeon of a chance, you have to give them absolutely the highest praise that is on a par with God; PLUS... ALL the details have to be filled in, right down to what toilet paper brand you use (that last bit I made up, but it's not far from the truth) Cue much junk mail/ spam/ unwanted cold calls from the companies involved. I didn't bother, being a private person I like to keep my details the same.
Unenjoyable trip 1 out of 10. The 1 for speedy check in and boarding only.
zakynthos flew Thomson Airways (05/06/2010 21:58)
We flew to Zakynthos on 18th may 2010-although we had chosen seat numbers' 18a & b for outward and return journey this was ignored and we were given original Thomson selection of 32 right at the rear -uncomfortable hard and cramped seats.nobody seemed to care about this oversight-on outward or return flight except for an extremely nice Thomson rep at Zante airport on the way home.
Having travelled on first choice airlines in the past-where we could even pay for premium service-we were used to much more comfort and personal service.we were very disappointed.
shirleyvalentine flew Thomson Airways Short/medium-haul (01/06/2010 12:35)
We booked last minute to go to Zantes on 18 May 2010. No trouble booking in at Stansted on outbound journey (apart from booking-in lady cocking up the boarding passes).
Arrived at airport in Zantes to fly home. Man on desk could not find our booking, even though we all had the return papers from Stansted! Eventually found our party. Details had not been entered on correct part of the computer. That sorted out, he then gave us 6 boarding passes, 2 each for 3 members of our party and none for the other 3!. By the time he had sorted that out, we were not sitting together as requested. An English lady working on the check-in helped him to give us the right boarding passes, but we had to wait till we were on the plane to be seated together. The man on the check-in didn't know what he was doing, and a saying comes to mind - he couldn't organise a p**s up in a brewery!
One word: awful.
OUTBOUND We were lucky enough to fly to Luxor on an Thomsonfly longhaul 757-300, which was a real bonus as we were only meant to have a 757-200. This was a very nice plane with a good standard of service. The flight attendants were regually seen and were helpful. Only criticism was that it was 45 mins late to depart.
INBOUND We found out this was an ex-First Choice plane. It was very very cramped. I am 5'1" and my partner is 5'6" and we felt trapped...I felt very sorry the taller people. The air conditioning system was not working correctly and began to drip on me. all of the toilets were broken.
I complained to the cabin crew who told me that we were meant to be flying on a long-haul plane, but because everyone who was flying was economy they didn't need to send the bigger plane.
London to Dalaman May 7th 2010
Wow where do I start?
I have just returned from a holiday to Turkey, I booked a last minute package deal via Thomas cook, cheap and cheerful just a quick getaway, therefore my expectations were not hugely high. Despite this the Airline Thomas cook are easily the worst I have ever seen in dozens and dozens of flights in my lifetime.
I paid £30 for extra legroom seats, which to be honest was more out of necessity than just a requirement for a bit of extra space. The seats are so closely crammed together that I would go as far as to say its impossible to fit in if you are anywhere over 6.4, I am 6.7, so you can only imagine.
Once on board I saw something I have never seen before, the cabin crew constantly going up and down the aisle non-stop trying to sell things, 3 or maybe even 4 times might be acceptable in 4 hours, but I am amazed to say it was more than 30 times! Queues were building while access to the toilets was blocked with the trolley making it impossible to pass. In fact so much was made of selling as much alcohol as they could that two over-zealous customers actually were picked up by police at the end and escorted out of the airport, hardly surprising really though is it?
While the Cabin crew were friendlyish it just looked like a complete mess, I am surprised they hadn't found a way to charge for breathing!!!!!
I flew TOM652 LGW-SSH on the 11th May 2009. The flight was due to leave at 13:55 but was delayed for around 45 minutes because of an engine worry. The boarding was excellent, the cabin crew showed us our seats and were very helpful.
Unfortunately, i couldn't enjoy my flight very much as there was a very loud group just behind us, of which one of them was sleeping with their bare feet poking out from underneath my seat; which isn't the nicest sight you can see at 35,000ft.
I felt slightly disappointed with the cabin crew as they seemed to just ignore it even though these people were letting their kids through yoghurt pots around and colouring on the side of the plane, and for some reason didn't seem to take much notice when one passenger decided to down a pint of beer and spilling it on other passenger's laps. Apart from that though the flight was ok, except for the heavy turbulence we encountered over southern italy.
The flight back was much more relaxing though, as we had a night flight and luckily the loud passengers were all fast asleep!
I have flown with thomson quite a few times now and am constantly impressed by the service and effeciency of the cabin crew and the staff at London Luton Airport. This year in May I am again flying with a Thomson 757-200 Outbound and a Thomson 737-800 Inbound, and to be honest with you, can't wait!!!!!
Hurghada to Manchester (return to the flight just reviewed). Happened to be in a good queue at Hurghada. The other queue had a lot of snorkelling equipment, all of which had to be paid for as excess baggage, which held up that queue. The check-in staff have to hand you a visa card to leave, which no one explained, but had to be filled in and taken to the immigration people. Fortunately our tour rep waited and told us what to do.
You had to force your way through other queues waiting for other check-ins to get to the immigration booth. Once there it was quick, probably because people didn't know you had to do this.
You went through security twice, but you were whizzed through so fast they couldn't care less what you are bringing on board - I carried through bottles of water, toiletries etc....
We had buses out to the aircraft and took off a little late. The pilot got mixed up with the times in the UK and panicced everyone about when we were going to land.
We were sitting in the middle of the plane and again, had to wait ages for service, everyone ordering double because the trolley would only come twice, but at least the problem of going either forward past one trolley or back past another was simplified as the toilet forward was out of order.
We had booked through Saga which meant we had pre-paid for food but was told that it hadn't been ordered. They went off to check, and realised there were lots of us on board. So they gave food to those others who had pre-paid and then came back to us. They were very apologetic and it wasn't their fault. They were exhausted but didn't lose their tempers. The food was quite good - sausage and mash and sticky toffee pudding.
You buy even soft drinks - a gin and tonic is £4.50. Duty Free also is an added stress on the crew (though I imagine they make money from this - and some people were spending £60+)
The landing was 25 minutes late and was very heavy (like crashing, but without injuries). We were parked miles from the baggage reclaim at MAN and none of the travelators weren't working. You want to see the old sufferm hang around here. When we got to the end, we saw the wheelchairs just being taken out to the plane so they would have still been waiting on board.
Worst thing: very little leg room. Best thing: on time(ish) and bags not lost.
MAN to Hurghada. Boarding at Manchester was quite slow. The seating was very tight. The flight was full. We asked if we could buy seats with extra leg room but the lady said no.
We were seated in the middle of the aircraft with service coming from both the front and the back. That means you get served last and you are always trapped between these two trolleys if you want to leave your seat. It's a five and a half hour flight and because the service was so slow there was an announcement to the effect that since it was unlikely the trolley would have time to make a second run, we should buy everything we need in one go. Of course this then slows the process down further, as does people trying to go to the toilet but unable to pass the trolleys as they inch their way along an incredibly narrow aisle. You don't expect a lot for a flight like this yet the reality manages to underwhelm even these low expectations.
The service was pretty indifferent on the way out. We would not fly Thomson again if we could void them.
LGW - MLE - LGW
Check-in: Swift and efficient at both LGW and MLE. Especially quiet and quick at LGW as we flew out on Christmas Day (quietest I've ever seen Gatwick).
Boarding: Premium seating was given priority boarding at LGW. We didn't experience the service at MLE as our seaplane transfer was late and we had to rush through to get the flight, as they had boarded everyone else already!
Seat: We had pre-booked our seats online a few weeks before and plumped for row 9 (F&G on the outbound and A&B on the inbound) as we wouldn't then have people sitting behind us . Unfortunately on the outbound leg we have a 767-300ER (v2) and row 9 does not have a window; the one saving grace was that it was a night flight so we never saw anything anyway! On the inbound leg though, we had a 767-300ER (v1) and row 9 does have a window (2 in fact). The seats are quite comfy and the legroom is pretty good (36"); recline is sufficient even in the back row, to get some sleep and relaxation.
IFE: Excellent choice of music, films and interactive games - kept me busy for 10 hours!
Food: Good choice of meals and drinks. Service: Pretty lack lustre on the way out with very little care given to the service provided. Completely different story coming home - the crew were cheerful and the drinks service was excellent.
Overall: Worth paying the extra for Premium on a long-haul flight.
Manchester - Luxor - Manchester in the middle of the summer season. Outbound seating was 3-4-3 which made things a little cramped onboard the 767-300ER. FA helpful and friendly. Return seatng was 2-3-2 on a 767-300ER. FAs not to be seen for nearly 4 hours out of the 5hr 45min trip.
Cancun to Manchester 6/12/09. What a difference from the outbound flight. Plane was delayed two hours on the inbound flight so boarded remotely by buses which was chaos. Once onboard was in seats 2A, and 2B, would not pick these again as the bulkhead wall meant you actually had less space to stretch out than seats behind, also if you want to play any of the games its quite a stretch to reach the PTV.
Cabin crew while not unfriendly were lazy on this flight, drinks offered once about an hour in, no more drinks offered for the whole flight. The whole service, meals duty free etc seemed very rushed so they could dim lights and sit in the galley for remainder of the flight. Meals were tasty again, two hot meals served, an evening meal about 90 mins in and a hot breakfast before landing. Entertainment was turned off nearly a full hour before landing with no explanation given. Arrived into manchester 1hour and 45 mins late, and then had to wait 35 minutes to actually get a stand due to passport problems on another thomson plane on our stand, in this time watched 3 other jets taxied to other stands on the terminal!
The flight crew were very apologetic for the delay to our flight, on boarding and later with the issues in manchester. The main gripe was the cabin crew who just did not seem interested in really doing much, a problem I might add I have always encountered on Thomson flights when it is crew from london. The flight itself was pleasant and again I ill use them again as they are competitive on price for what they offer.
Flew Manchester to Cancun 22/11/09. Used the day before check in which was excellent. Boarding was quickly done for premium off an airbridge.
Had seats 3A, and 3B. On boarding there was a blanket, pillow and amenity kit already on the seat. Not a lot fo space in the overhead lockers due to the crew storing items including there own luggage, which meant the last few people into the premium cabin strguggled to store items.
Seat was narrower than I expected (2 on each side with 3 in the middle) but compared to the standard seats (2 on each side, 4 in the middle!) was more than comfortable. Legroom was excellent and could stretch out fully even with seat in front fully reclined.
Entertainment was with a 9" PTV with full AVOD, especially liked the extensive CD collection function. Cabin crew were excellent and made the flight, both extremely friendly and offered drinks several times through the flight. Served a hot meal a couple of hours into the flight which was very tasty, offered red or white wine with the meal and several top ups which were gladly taken! Given a little tub of ice cream about half way into the flight and served a snack about 90 mins before landing.
Flight crew kept us updated on the routing and progress of the journey as we travelled which was nice. Flight was very pleasant and arrived in Cancun feeling quite relaxed which is good as it is a very busy airport! For a charter service Thomson really are leading the way, it is not a scheduled airline so do not go on expecting that, this is reflected in what you pay for the premium upgrades I felt I got treated really well and would use this again.
June 2009 Cancun - Manchester. Premium Class but not worth the money.
Flight announcement on boarding that the IFE had been playing up on the flight over but they though the had fixed it. Oh no they hadn't. So 9 hour plus with nothing to do. This is an ongoing problem with this flight, see previous reviews on Skytrax site. Sleep out of the question as the seats are not that great. Crew not that good and just wanted to sell duty free.
Couldn't wait to get off.
June 2009 Manchester - Cancun. Sat in Premium class front right side of cabin next to forward bulkhead.
This meant although service was good as we were so close to the galley the seats were narrower due to table in the armrest. First time on charter for sometime and probably the last. Too cramped, dark, uninterested crew. IFE was OK with reasonable choice
Just been to Pula from BHX. Outbound flight in ex First Choice B757 (G-OOBI) row 22. I am only 5ft 8ins, but the legroom was far to cramped. (28").
On return flight Thomson B757 (G-BYAH) legroom in row 18 still tight but the seats were shaped to give more room.
Cabin Crew service was ok but be aware, if you buy an gift item on the way out and it is found not to work, the crew will not exchange it on the return flight. It has to be sent to Customer Services.
nancywaring flew Thomson Airways (29/09/2009 20:32)
We have flown 3 times now with thomson premium class to dominican republic. We have booked again for 25th may 2010 - the price we pay is very good for the quality service we get.
We have always been made very welcome on board the entertainment is very good enough to occupy for 9 hours. The food is always warm and delicious, and the staff we have encountered are very hard working and always been smiling and happy.
Nothing is too much trouble for them - the comfort of the seats is brilliant. Roll on next may, we cant wait. At manchester and dominican the boarding and booking in has always been spot on - well worth paying the extra for you only get what you pay for so save up to pay the extra - you wont regret it, not with thomson, you know you're getting quality.
This A320 was the most comfortable A320 I have ever been on. There is more room on it than the ones operated by Thomas Cook and Monarch airlines. The ex-First Choice crew were funny and friendly to everyone. The sevice was great too.
This was the best flight I have ever had. The crew were great, the entertainment was perfect, the food and sevice was next to none. There was not a thing wrong with the flight. The crew evern handled a drunk and disorderly passenger well. The ex-First Choice pilots and ex-Thomsonfly crew reacted quickly and stopped the problem in its tracks. I could not fault them at all.
The seats were too close together, there was no leg room and the journey was very uncomfortable. Although I had an aisle seat I could not stretch my leg out because the asile is so narrow there's barely enough room for one person to get by.
Flew to and from Santorini. Aircraft was old and rattled alot but the seating was quite comfortable but the seats don't recline and the legroom is tight. and cabin crew were friendly. On a 4 hour flight, it got slightly boring as the aircraft doesn't have in flight entertainment. As this was 2 years ago, i don't know if this has changed. Boarding was good and the food and drink is cheap.
nwbber43 flew Thomson Airways Short/medium-haul (21/06/2009 09:52)
Despite years of travelling on charter airlines theres still that bone numbing resignation as i board and see the tiny amount of space available to my 6ft 3inch 230lb frame. OK,so im a bodybuilder,and bigger than most,and realise that nothing in life is free,but even another inch extra legroom cant be too much trouble to implement? Manchester-Gran Canaria,around 4 hours is the absolute maximum i can tolerate.
castleboy flew Thomson Airways Short/medium-haul (05/06/2009 15:36)
flight no TOM1706 on Sunday 21st June to Paphos flight no TOM1707 on Sunday5th july to Glasgow
I have flown Thomsom Airways Premier Class on ex First Choice 767 planes 4 times now 5 & 6 coming up.
I found the 36" seat pitch very good, the food served was some of the best airline food I have eaten, and how much nicer is it to have your drinks in a glass. 9" seat back TV very good with stop and start facality.
In all in my book worth the extra money but having said that Star class with 33" pitch is also very good. Thomson going a long way to improving the charter image.