Thomas Cook Airlines » Short haul » User reviews

travelingman flew Thomas Cook Airlines Short haul, on a B757-200 (05/02/2010 21:42)

Traveled with Thomas Cook 16/01/10 and 23/01/10. Rating; worst ever flight! for comfort. Cabin-designed hand luggage rejected as such at check-in £80 excess charged. Same piece of luggage accepted with every former flight and Airline(24 former return flights).

Traveled on a T/C Boeing 757-200. seated on seats 30 E&F outward and 30 A&B inbound. These are bulk head seats that back on to lavatories mid aircraft. There is NO recline in these seats. Passengers directly in front can recline and do so to gain a meagre degree of comfort on what was a 4.5 hour flight. However at only 5ft 8" my head was only 9 inches from the headrest in front.

There is absolutely NO leg room and my knees were jammed into the front back rest. Should you drop an item on the floor during a flight it cannot not be retrieved unless you move adjacent passengers out of their seats. Eating during a flight would be impossible unless you are a child, your dining table would be resting on your torso and there would be no arm movement. Astronaut food of the liquidized variety is the only solution. The most important point however would be the release of the under seat life jacket stowed under your seat as this would be virtually impossible in the seated position. The Cabin crew when questioned on this matter are very defensive and very quickly quote Civil aviation guidelines. If you are looking forward to your trip or vacation, take my advice don't let Thomas Cook ruin it by their disregard for customer care I have informed the Group CEO and am still awaiting a reply.

Thomas Cook used be a byword for travel expertise. I DON'T THINK SO. Ryanair for us next time at least you know what you will get. One last thing - the inflight entertaiment wasn't functioning. The cabin-designed hand luggage I paid excess on was damaged beyond use.

Well done TC.

harrietwithall flew Thomas Cook Airlines Short haul (03/01/2010 17:35)

Flyalot flew Thomas Cook Airlines Short haul, on a A320-200 (13/09/2009 16:11)

There no room between the seats and they were uncomfortable even for a 3h30m flight. The crew were not happy or friendly and the food and entertainment were rubbish just like every thing else.

camholgate flew Thomas Cook Airlines Short haul, on a A320-200 (29/08/2009 15:23)

Flew to and from Santorini. Fantastic flights, took off on time and landed early both ways. Crew were great, very informative and helpful. Both aircraft were old but very clean and comfy. The IFE was very good, showing the latest movies. Food and drink were quite expensive. Boarding was quick and the flight was great! Overall, a very pleasant experience.

TravelAddict flew Thomas Cook Airlines Short haul, on a A320-200 (14/04/2009 11:49)

LGW-Saltzburg - booked through travel agent and did not get seat choice at check-in so was disappointed to see we were in row 29 seats D and F, second to last row. Boarding was OK because back rows were called first. The last row (30) could not recline as it was right against galley area, so I had huffs and puffs from the person behind me when I reclined mine - which I did because the guy in front reclined his. No win situation so would not recommend row 30 as no recline, nor row 29 as although it does recline it is a guilt-ridden recline which cancels out any comfort gained. In terms of space I am 5 ft 9 and had to sit with legs apart as knees dig into seat in front. Not the most comfortable. The cabin was sectioned into people who had a meal booked with their ticket and those who hadn't, so us lot at the back saw all the food being rolled through our section but were not offered it. We were offered drinks and snacks at a price instead (around £3 for a can of beer or £1.50 for a small bottle of water). You can get tap water though for free, although the flight attendant was serving the paying customers so she did keep forgetting to nip back and get my free cup of water. Don't think it is worth paying to choose your seat though - only short flight and chances are you won't be as unlucky as me.