Thomas Cook Airlines » Short/medium-haul » User reviews
Class rating 5.0
- Boarding 5.6
- Seat for sitting 3.6
- Seat for sleeping 1.3
- Service 5.1
- Entertainment 2.1
- Food & drink 4.6
- Punctuality 6.2
- Baggage 6.2
- Of course, your ratings vary widely for different classes. Choose one below for full details.
See what everyone's saying about Thomas Cook Airlines. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
I used Thomas Cook for the first time in September 2013, as part of a package. Really bad 15kg allowance and the worst seats on outward journey I have ever had. How do they expect people to relax in such a small space. Flight had a 4 hour delay resulting in a free drink on board. Service was ok flight made up a few minutes but was no compensation when the captain explained that the previous flight had a poorly passenger on board and had to turn round mid flight, when in fact, on checking the plane had been late taking off!
The return journey was marginally better due to the fact it was on time and we had paid for extra legroom...upgrading to exit row seats to make them more like other airline's standard seats. Was appalled to find that of a complete empty row of extra legroom seats next to me people behind were upgraded and the stewardess "forgot" to charge them for the privilege.
On return fired off a letter of complaint and surprisingly was reimbursed for the extra monies paid... A bonus point goes to Thomas Cook for that. Having said that I would not travel with them again.
This is a regular family holiday destination, and having tried different routes to reach Antalya, I have come to the conclusion that the most efficient route is to book the package holiday with Thomas Cook. This review therefore concerns the outbound and return Thomas Cook Airlines flight from London Gatwick to Antalya. The journey took place at the start of October when Thomas Cook Airlines operate numerous flights from London Gatwick and indeed the rest of the UK.
This holiday package was booked almost 12 months earlier and the reservation system has certainly improved over the last few years. However, there is still the requirement to book the actual holiday first. You are then directed to the Thomas Cook Airlines website if you wish to reserve a seat, in particular the extra legroom seats.
Thomas Cook Airlines operate a mix of B757-200 and A320 aircraft on this route, and I was booked on the former. This is configured 3-3 in an all economy layout with 40 rows. The seat pitch is approximately 29 inches with a seat width of 17 inches. Being 6'4" it is imperative that I obtain a seat with extra legroom, and the prime seats for this are in Row 11, which due to the main door being located here, offers a 2-2 configuration. There are extra leg room seats located at Row 1 and Row 31, though the bulkhead and lavatories cause issues here. I selected two seats at Row 11 at a cost of £30 extra per seat. I also purchased Priority Check-in at £10 per person and Priority Luggage at an additional £5 per item.
The entire booking process was conducted on-line, and there is also the facility to check-in on line up to 48 hours before the flight departs. Although this was not as smooth as a scheduled operator such as BA or United, it worked though you have to have access to a printer to complete the process. There is not the facility to email the Boarding Pass to an email address for later and as Thomas Cook UK do not have any App facility there is no mobile boarding pass.
We arrived at London Gatwick at 5am for the 07.40am departure. We were immediately greeted by several members of staff who directed us to the Bag Drop Off Desk which had no queue. The Priority Bag issue was clearly new to the Check-in lady who had to telephone a colleague in order to understand what to do. She processed us within a few minutes, including checking that our hand luggage did not exceed 5kg. As a regular traveller this is a difficult limit to stay within but I know from previous experience that it can be enforced, depending on who is checking you in!
We proceeded upstairs to the automated Boarding Pass check and then onto security. I have to give top marks to Gatwick as this was the most efficient I have ever experienced, and this without any need to access a Fastrak lane. So less than 10 minutes from arriving at the airport we were airside. This is the weird part as we seemed to walk out into a huge department store. Fair play to the airport for trying to sell their wares but it was a bit on the large side for my liking. We then came into the lower floor of the departure lounge, which had signs apologising for the reconstruction work going on. We took the escalator upstairs which seemed much more like our previous visit. We then went up a set of stairs in order to make our way to the Number One Lounge.
There are no announcements made in the Lounge so keeping a watch on the screen, we noted that the flight changed to ‘Boarding’ at 06.50 so we left the Lounge and made our way to Gate 26 which took about 15 minutes. When we arrived at the Gate, boarding had begun but like at most airports it was unclear which rows were boarding. I have suggested this to the airlines and airports that on the screens at the Boarding Gate, they should display which Rows are boarding. It would help congestion and would help the aircraft to board more quickly.
Our seats were 11D & 11E which were located opposite the main door that was being used to board this 757-200, so therefore we were almost last to board. One problem with these seats is that they do not have any space to put your hand luggage close to the seat so you need to squeeze it into the overhead bins above the seats in front or behind.
There was a delay with everyone taking their seats, probably because there is such a lack of space. We pushed back about 10 minutes late and took another 20 minutes before we were airborne. Seats 11D/E are directly opposite the crew seats for take-off and landing and having sat in the seats before usually gives the opportunity to chat with the crew. However, the two stewards on this flight were only interested in themselves and despite me prompting them into conversation, they were clearly not interested. I read my book instead.
Very soon after take-off, the seat belt sign was extinguished and we could move around the cabin. The crew initially came down the aisle selling magazines and then handed out menu cards to purchase food and drinks. There was quite an extensive list but it never ceases to amaze me that the prices quoted are awkward amounts and yet the crew complain that they don’t have any change and need the right money. What do they expect when they have items for sale for odd amounts? The prices were expensive as you would expect, but as we had a meal included within our ‘package’ I purchased a couple of bottles of wine at a special price of £7.50! The meal then arrived which was a cooked breakfast including orange juice and a muffin, with a choice of tea or coffee. If I had to describe it I would say that the hot breakfast was hot!
The crew also sold duty free and did another drinks run before we were preparing to land.
As we were very close to the door, we disembarked quickly and made our way to immigration. We had purchased our Turkish Visas online ahead of the trip at a cost of US$20 each. They can be purchased by joining a separate queue for £20 each. As a result of buying in advance, we were through within a few minutes and then within about 10 minutes, our bags had arrived. We had paid an extra £5 each for priority bags but I am not sure that this really worked even though the bags were tagged as such.
For the return journey, we had the Boarding Passes from when we checked in 48 hours prior to the outbound flight. Before we could even enter the airport, we had to go through a thorough security check with our entire luggage, even removing laptops, Kindles, etc. The check-in desks opened 2 and a half-hours before the scheduled departure time and we were quickly processed via the ‘Bag Drop’ desk. The check-in lady reissued our Boarding Passes and we made our way upstairs to the security check and Passport control.
At Antalya, there are a few fast food restaurants, some small bars, a large duty free shop and a VIP Lounge. We made our way upstairs to the VIP Lounge which had some wrapped rolls, biscuits, tea, coffee and soft drinks. There was a bar, but the staff said that it was not open, though they did allow you to go back out of the lounge and return with paid for drinks from outside the Lounge.
The screens indicated that the flight was boarding though as we could see the Gate from the Lounge, we knew this was premature. After a further 15 minutes we made our way to the Gate and joined the queue to board. We were returning to the UK in the same seats (11D & 11E) on the same plane type, Thomas Cook Airlines B757-200. The flight was much the same as the outbound except the crew were much more sociable and it made for a very enjoyable flight. There was even a family file showing on the overhead screens which kept the children occupied! The meal on the flight was a choice of beef or chicken (obviously). I had the latter and it was quite tasty.
We had departed late and thus arrived into Gatwick nearly 30 minutes late. We then had a lengthy walk to Passport control which was free of any queues, but then waited nearly 45 minutes for any bags to appear, which let the return ending on a sour note. No apology or reason was given why it took so long to deliver the bags.
In summary, with a charter flight you certainly do get what you pay for. We paid for several extras in order to make the journey pleasant with the best money being spent on the extra leg room seats. Priority luggage is a waste of money especially when all of the bags take so long to arrive, but other than that we enjoyed it. If we could not have the extra legroom seats we would not travel on this aircraft as 29 inches in a normal seat for 4 hours is simply too much to bear.
We flew from Cardiff to Lanzarote and back again on 3rd and 10th October 2013. Our outbound flight experience was not too bad - boarding was quite swift but we were slightly delayed as the co-pilot had been held up in traffic??, which meant we landed at our destination slightly late. The flight was uneventful, service was acceptable but the seats were really uncomfortable. We were sitting almost with our knees under our chin - there was no leg room at all. Fortunately there was an empty seat in our row so we could avail ourselves of the extra space. However, had the flight been full we would have been really cramped.
On the return flight things were not so good. We were herded in like cattle to the airbridge where we stood for what seemed like an eternity in 28 degree heat. Of course - the hold up is as always selfish people who get through the aircraft door fine their seat then proceed to block the aisle to other passengers while they arrange their baggage in the overhead lockers or flap about at their seat. To us it is simple - if you are a seasoned traveller - get on the aircraft, find your seat and sit in it - the quicker everyone is on board the quicker you will depart - don't be so inconsiderate to other passengers. Also, the crew are partly to blame for this - they are responsible for swift and problem free boarding, but as we got on, we were met by the cabin manager coming down the aisle to meet us - causing yet another obstruction. Then, when we eventually got to our seats, this time there was no spare seat or space and we had to sit crammed in like sardines. To make it worse the seat in front would not stay upright it kept reclining, giving my partner even less room. Are not seat supposed to be in the upright position for take off and landing? So, if this seat was malfunctioning it should not have been used. Sort it out Thomas Cook - your aircraft are appalling.
These flights were a means to an end - ie getting to and from our holiday destination. We much prefer to fly with Thomson as they have better leg room. I would not recommend Thomas Cook aircraft to anyone. Thomas cook - you need to take your passengers feedback seriously and act on it - everyone states there is not enough leg room on your aircraft. Stop thinking of profit and think of your passengers for once- without whom you would not have a business. So come on - get it right and listen to us. Give us more room on your flights or people will vote with their wallets and not book with you
I flew from Enfidha, Tunisia to London Gatwick in seat 30F.
All of the seats on this plane have inbuilt headrests that look like they will be really comfy but are actually rock solid.
My seat was directly before the toilets and was sat bolt upright, but with the headrests I was actually very hunched over.
There was no recline option and the leg room seemed smaller than the other seats (which are the bare minimum legal requirement anyway, so no convinced this seat was legal).
The man in front of me tried to recline his seat but couldn't because my knees were wedged against the chair in front (I'm 5"8). Within 30 minutes I was in complete agony due to excruciating lower back pain caused by the chair (I rarely get a bad back).
I then spent the rest of the flight either sat backwards with a cushion and jumper wedged between me and the chair in front or sideways with the same set up so I could lean back a little and not have to bend my back so much. Not good!
The air stewardess told me the row I was sat in and the one at the back were the worst seats on the plane, as they had the same set up. I was not comfortable on the way out but, I say again, these seats caused AGONY. Avoid at all costs!!!!!!
SteveMedlen flew Thomas Cook Airlines Short/medium-haul (13/08/2013 08:44)
It started with a big disorganised scrum at the check in desks - this was repeated on the way home - lots of people wondering if they are in the right queue, only to be told there not when they get to the front.
No space in the overhead lockers at the front of the plane as these were being used for catering supplies etc. The most cramped seat I've ever had - I found sleeping impossible and any movement highly restricted. Food was suprisingly good but drinks at extra cost - not what I expect after paying a lot of money for a 'five-star all inclusive' Thomas Cook holiday.
A budget airline at a premium price - I will definately be avoiding Thomas Cook in future!
Once more Thomas cook does what it says on the tin. We had a great flight (although seats were tighter than the A330). Staff friendly and on time. Captain kept us informed and would recommend Thomas Cook.
If Thomas Cook could charge for using the toilets they would! If they could use them as extra seating they would do that to, in fact they are probably more comfortable.
The only reason to use Thomas Cook at all is that their flights times are sometimes more favourable. That certainly is the case with me, otherwise I can see no earthly, or indeed heavenly, reason why anyone would fly Thomas Cook.
Four and half hours in a flying sardine can with 200 miserable passengers being milked dry by uniformed staff with pasted on smiles is just on the limit of my tolerance levels.
Being disabled is no joke though and asking for extra leg room is fraught with problems. The first and not least is that once upon a memory TC bless them gave invalids a 90 day window in which to secure those seats allocated for persons such as myself, and we were happy in the knowledge that our seats were secure.
Now even with a doctors letter you have to wait on TCs good graces on your arrival at the airport! For passengers with severe leg and hip problems this is a serious concern. Even worse as I have experienced twice on the return flights is that whether you have booked or not priority is given to paying able bodied passengers. I have seen disabled old folk in tears because of this blatant money over manners attitude by dear old TC.
While I shall never fly with TC again I am pleased to say that currently I am in the process of legal proceedings against them for their failure to comply with EC regulations. Wish me luck! (Whoops sounds like I,m just boarding a TC flight doesn't it?
Tenerife South to LGW - 22.03.2013
On boarding the aircraft, there is a sticker attached to the fuselage giving interesting figures on carbon dioxide emissions, and more importantly the news that the seats have a 28" pitch!
Make no mistake, anybody of around 6' will find their knees touching the seat in front, and just hoping that the person in front realises that space is very tight, and so does not recline their seat, if so, you can forget about putting down the tray table.
On a flight of 4+ hours, in a full cabin, this made for quite an uncomfortable flight and you looked enviously at the extra leg room seats occupied just 2 rows in front.
The crew worked hard in tight conditions and the cramped area in the front galley made you realise what a difficult job this can be, and a long way removed from long haul on BA, these guys really did not stop, with the cabin manager leading by example.
It's a long time since I have had an in-flight meal on one of these holiday flights, but, as it was included it passed away 30 minutes, or so. It was actually quite tasty, being chicken with vegetables and came with a roll, butter, cheese, a marmalade pudding and a small chocolate, plus s a single serving of tea or coffee, though the cramped conditions made it a struggle to eat comfortably.
The flight benefited from a very strong tail wind that took 45+ minutes off the flight time, but did mean we were being bumped about quite a bit. The Captain had explained before take off that we might have this turbulence and he came on again, to explain we were heading towards the jet stream when things should quieten down a bit, but they did not. So, he spoke again and explained we were moving up 2000 feet and this should solve the problem, it did, and the flight was then smooth all the way back to LGW.
The Captain's communication was excellent, he kept us all informed and we knew what was happening, importantly, he was clear, concise and we could all hear what he was saying, far too often, the flight deck mumbles a message that nobody can hear, or understand.
For flights of 2+ hours the A321 might be just bearable, but to the Canary Islands, or beyond, then think about paying for the extra leg room, particularly, if you are 6'+, or on the large size.
Very uncomfortable seats, even my husband who was in an "extra legroom" seat had a very uncomfortable journey. The cabin crew never look happy at their work and treat passengers as an inconvenience.
Food is only edible if you are completely starving! If the tea/coffee was any weaker it would not
have the strength to get out the cup....Had to fly with them as they are the only tour operators to go to our preferred hotels in Turkey. However, enough is enough and we are changing back to Thomson for future holiday!
The Airline Leg Room Guide
Airlines measure legroom as seat pitch - the distance from the front of the seat to the back of the seat in front.
The minimum distance required between seats by the UK Civil Aviation Authority's Airworthiness Notice No.64, issue 2 of the 29th October 2001 is 26 inches.
This is equivalent to a seat pitch of about 28 inches.
Just come back from Lanzarote. MY seat was 1A b my legroom was 14 in. I am NOT happy. I am going to my soliciter and i will start stop you doing this to other people.
Always had a good flight with thomas cook. no delays. good legroom. customer service when booking extra legroom could not have been better.
HazelJohnston flew Thomas Cook Airlines Short/medium-haul (26/12/2012 15:50)
Travelled to Tenerife from Glasgow and on our return flight 29 Oct 2012 we once again experienced a problem with our extra legroom seats having been sold at the airport despite us having paperwork clearly stating our seats. We were not the only ones to experience this on the flight and we have been e-mailing and writing since then to try to get our money back for incompenence again.
The crew from Belfast said it was the worst flight for seating problems and that they would submit a report. To date letters have been posted recorded delivery to two Thomas Cook addresses - no reply or acknowledgement - e-mails have been sent - these have been acknowledged - still been no refund, explanation or apology.
If you were on this flight No. TCX3349 please respond and advise if you have had any response to your complaint. At end of tether and feel Thomas Cook should not get away with treating customers in this manner considering you pay good money well in advance and do not get the seats or service.
Unfortunately, they operate main holiday routes but this is not an excuse for them to offer bad service and to ignore complaints without refunding customers at the very least. Also, this is the second time our seats have been sold at airport - last time we got them after the people were refunded the money at the departure gate prior to travelling. On this occasion we were not so lucky and did not get the seats allocated at departure desk either as the couple who had booked and paid for them refused to move when we boarded the plane.
An overnight flight is not the best place to have such problems. Thomas Cook you need to get your processes sorted once and for all and at the very least respond and refund customers for services you are not delivering. From a very irate customer and unfortunately, one who has already booked Thomas Cook for next year's holiday - can't wait!!!
Seat pitch not sufficient for medium haul flight. When loassenger in front of me used the recline position, my table slop[ed and was supported by my chest. Should add that his seat was misalligned and the back was already leaning towards me before the recline button was operated. Seats were reserved but on return journey these were not assigned on the boarding card. On challenge the reserved seats mysteriously re-appeared.
The flight had hardly any leg room, so felt cramped and congested, prices for inflight meal drinks etc seemed a bit high, staff seemed pleasant at times but did not seem bubbly or positive, outward flight; left 40 mins late then scheduled, inward flight started boarding 15 minutes before departure time, meaning departure slot would be late as not prepared.
Thos. Cook booking no problems at all but reserve seats at time of booking – front of the aircraft as it makes for easier getting on & hopefully speedier getting off.
Use ‘Manage My Booking’ online to confirm seat reservations & to complete any required details. Check in online from one week prior to flying.
Arrive at Glasgow Terminal 2, (the Terminal that time forgot!) soon after the gate opens to get straight through. Go upstairs & through Security in case it is busy. There is a facility for joining a preferential access queue for Security (at a cost!) but we were fortunate as it was a Bank Holiday Monday in England therefore it was not busy. It’s a good idea to pay for Lounge access to wait the couple of hours as the seats are much more comfortable & discounted prices are sometimes available.
Buy soft drinks/water (after Security) to carry onboard as Thos. Cook Airlines will only supply same at a price! I had almost to beg for a glass of water as I think they would rather have sold me a bottle! The food (included in our price!) was ok but the accompanying ‘drink’ was either tea or coffee, not a real drink.
The seat pitch was I believe the absolute minimum permitted making things rather cramped & definitely not suited for a longer journey. A couple of seat rows omitted would make quite a difference, or even better a larger more spacious aircraft.
The crew were ok but we were surprised to see the ‘driver’ out chatting to the trolley dollies in or around the galley!
Funchal arrival, baggage collection was fine, & the speedy taxi transfer to the Hotel great. The Cliff Bay Hotel was outstanding with great amenities, friendly & efficient staff both in the Hotel itself & at the Pool, & great buffet breakfasts. Some of our fellow guests however were extremely strange, being very distant & snobbish - very unusual!
Deirdre, the Thos. Cook rep. Gave good advice on trips so to save further research we opted for tours of the East, the West, the Nuns’ Valley, & also a day of Levada walking. All were outstanding altho’ at the end of the walks I was tired!
Other things we did & would recommend -
A tour of Funchal on the Yellow Hop on & off Bus
A visit & tour of Blandy’s Winery followed by a tasting - we shared 8 samples! Note that if wine is ordered at the tasting room it can be uplifted when leaving Madeira at the Airport Shop after Security. Three bottles per person are allowed & it is all lovely, some not readily available here.
Espaco Funchal for Espetada (Beef on a Laurel Skewer)
Beef & Wines for Sliced Picanha (Beef sliced from a metal skewer on to your plate until you insist that you have had sufficient) plus a very comprehensive wine list,
La Bamba for Steak on a Stone (wonderful meat!)
Ristorante Villa Cipriani for Steak on a Stone, brilliant again & for Scabbard Fish – Sheila says!
Finally the trip home – Queues ‘like an execution’ at FNC & no online check in available, wine pick up fine, had to travel all of 50m on the bus to the same tired aircraft, poorer cabin crew with one almost totally disinterested ‘trolley dolly’ & the same driver who kept leaving his ‘office’. GLA arrival ok as Border Control desks populated & no other flights. Our 2nd case almost the last one to appear even tho’ mine was one of the first.
All in all a good trip highly recommended!
LGW to hurgada 19/9/2012 seats 13E and F
Started off with a 4 hr 20 delay due to a tech issue with the designated aircraft, following this another a/c was assigned but had to complete a trip to Palma and return to lgw to fly us out to Hurgada.
Flight itself was comparable with other charter 757's, similar seat pitch and a bit on the narrow side, in flight meal was better than expected and did surprise me.
All in all quite satisfied apart from the delay, a little more resilience in their fleet would go along way towards sorting this out.
September 2012 from CFU - MAN on this Thomas Cook 767-300. The seating was surprisingly roomy, much better than the short haul 757's. We were upgraded for free to row 31 seats E & F, probably the best row on this A/C. There was a bulkhead in front however the width of it was not as wide as the seat row, so in seat F, I did could stretch my legs totally out, and I'm 6 foot 3. The seats are not officially classed as "extra legroom" as they were charging extra for exit seats. Exit seats are poor due to the fact that the box containing the emergency slide is very large on a 767, so people were having to sit diagonally. All seats were the new slim design that go in slightly at the bottom, so all normal seats had good legroom compared to other A/C. On board food and drinks is the downfall - TCX do not sell sandwiches, only coffee/tea and snacks like pringles or Kit Kats. Overhead CRT monitors were not switched on and there was no entertainment.
Just returned from Tenerife today. The main issue was legroom. This was an absolute joke and I will never fly with Thomas Cook again. I am 5 ft 9 inches and my knees were wedged against the seat in front (the seat in front was not reclined). The aircraft was a 757-200.
Airlines measure legroom as seat pitch - the distance from the front of the seat to the back of the seat in front.
The minimum distance required between seats by the UK Civil Aviation Authority's Airworthiness Notice No.64, issue 2 of the 29th October 2001 is 26 inches. This is equivalent to a seat pitch of about 28 inches.
Thomas Cook are highlighted in the link below as having a seat pitch of 28-33 inches in economy class.
Well I beg to differ. I would say more like 12 inches, if that! The flight to Tenerife and back were the worst for comfort and legroom I have ever been on. I would encourage an investigation into this issue of legroom with Thomas Cook by the UK Civil Aviation Authority!
Travelled to Egypt. Had already pre-booked my seat and was able to check in online. Boarded and departed from Manchester on time. Food was ok, for airline food. Only issue, is that there is now no longer any in flight entertainment. Will be travelling again with them in October, to Turkey. Will leave another review then.
Horrible amount of legroom. I am 6ft 2 and my knees were crushed against the seat in front. Everytime the person in front moved my knees were crushed. Unfortunately won't be travelling with them again.
My ratings for boarding reflect my experience of Thomas Cook to the same destination (Cyprus) 3 times over the past 4 years. Being disabled with a carer I am afforded a smoother though slower transit at the departure airports of Birmingham and Paphos . This by virtue of the excellent OCS personal at Birmingham and their equivalent at Paphos.
My flight problems start many months prior to the actual take off because of the uncertainty that my request for extra leg room has been lost somewhere in administration. The general attitude of Thomas Cook staff does lend itself to passenger confidence. This is demonstrated at the very first step when handing over my passport at check in. I always carry my passport in the ubiquitous wallet which was very roughly handled as the TC desk clerk virtually tore the passport from it and without even looking at me dropped it in my lap whilst in my a wheelchair. Returning there was no such demonstration.
The rest of check in went smoothly with OCS around to help at every stage until those of use with walking difficulties were told to help ourselves to the front row of seats. When it became obvious that both myself and my carer did not require food we were ignored for the entire four and a half hour flight, which needless to say was totally entertainment free. The flight was delayed for 10 minutes but that was not due to any fault with TC, and we landed in Paphos virtually on time.
Despite the near disregard of the TC cabin crew my carer and I had a great holiday as we always do, until the even worse flight back home. No problems with the Paphos equivalent of OCS they were very efficient and friendly, however as on previous occasions it seems TC administration appeared to forget that I had been allotted extra legroom both ways and an argument ensued between another passenger who was not disabled and myself over the occupation of an extra leg room seat. When I asked the male cabin crew member for his intervention he virtually ignored me. It was only when another cabin crew looked at the roster did they realize the mistake and re-seated me.
While this incident was purely the fault of TC the passenger seemed to think it was my fault and for the next four and half hours while squeezed into my seat the displaced passenger, seated directly behind me, did everything possible to make my journey as uncomfortable as she could.
As this was the third time this seat allocation problem had happened to me, it is my intention to make a request to Thomas Cook next time to ensure that the return roster makes a special note that my disability coming home is exactly as it was when I arrived. Though getting a confirmation letter from TC may be asking too much and anyway it may even incur a charge!
You may well ask why I fly Thomas Cook? The answer is that I use them as part of a package holiday which was especially selected for its favourable flight times and the price of a particular hotel I always use near Paphos.
So the Thomas Cook airline only gets 33 out of a possible 80 of my stars and 24 of those were for boarding of which OCS were largely responsible. Flight punctuality, and baggage of which we are allocated 20 Kgs via the tour operator.
a good flight spoilt by lack of leg room
We came back from Barbados Christmas morning it has to be the worst experience of our lives We were packed in like sardines I have flown with so many airlines I have lost count, never were they like this The staff were surly and plastic and as an after thought the captain wished us Happy Christmas as we were fling in to Gatwick Never having flown Christmas eve/Day I was expecting something cheerful and happy what a let down I have never heard so many complaint's Thomas Cook if you are in trouble you only have to look at your selves you don't deserve to stay in buissiness. By the way our in flight entertainment was broken.
Thomas Cook get a lot of bad reviews but I don't see why, it's a great airline and you get what you pay for.
I flew on an Airbus 330-200 (the old mytravel airways plane with the downstairs toilet)
Seats are comfortable with loads of legroom - 33inchs! Better than Virgin & BA.
Inflight entertainment is good, with plenty to watch (just a shame it was on a loop and not on demand)
Yes you have to pay for your drinks but if you want them free then why choose Thomas Cook? The service is exceptional from the cabin crew and the food is always to a good standard.
A very enjoyable 9 hours flight with Thomas Cook and am flying with them again to Mexico later on this year.
Thomas Cook Scandinavia A321 from TFS to HEL.
Check in desks for all departing Thomas Cook flights had long queues and took time. Flight delayed one hour which is most common with this airline on this route.
Boarding procedure was slow, we were first bussed to the stand. Crew unhelpful and mostly rude. You had to be selfservice minded when boarding this airline. One FA stepped on my spouse´s toes twicely and hard. When we pointed out, comment was: "This is my private space", drawn with a finger to the floor. As if we could turn our legs under the seat. Situation solved on board, reclamation given.
Exit row 11 offers generous legroom, though seat itself was narrow due to tray in the armrest, padding was hard and I had a back pain after one hour. Never have had this situation before when frequently flying. OY-VKD looked tired in the cabin, seats had some dirty marks.
During flight there were too many disturbing announcement, as they sell almost everything. Prepaid meal, 9€, was small and tasteless. Drinks were expensive. IFE were small lcd´s top op every sixth row.
This airline has come down in all aspects of comfort and service since 2 years ago. All in all not a pleasant experience considering the price 550€ paid for this airline.
LGW to EFL (Kefallonia) 12.45 18th September 2011. Part of a Thomas Cook villa package.
Self and Partner had reserved seats and booked in on – line, so at Gatwick just needed to use fast-bag drop – waited about 1 minute. Worried about weight of hand luggage – check-in girl asked to see the hand luggage (which was within the miniscule bag size allowed) but did not ask to weigh them luckily for us as my partners camera bag inside my rucksack weighed at least 7kgs!
Flight was on time and boarding was efficient. I hate the seats but only because as a big guy there is little room for the tray table and me. At 5’9” there was just enough leg and knee room and thankfully the occupant of the seat in front did not recline into my face. Seating therefore just as expected and bearable for the 3 hour flight.
We took off just about on time had a very smooth flight. In flight service was ok we were served quickly at the front of the plane. The package included the meal which was the usual sausage potato gravy and peas, cheese and biscuit, bread bun and butter and a chocolate sponge thing which was quite moreish. Tea and coffee also on offer. The only problem as usual is that the staff request the ‘rubbish’ before the meal is finished and then you are left nursing the empties for too long.
Landed on time, of note was the hard and fast landing by the pilot !! wow have landed many times at Kefallonia Airport this time we both thought that we were going to take off again!
All in all pretty much OK and I would not mark Thomas Cook down in any way compared to Thomson/First Choice or Monarch.
On the return flight 2 weeks later at 12.25 the cabin crew apologized for being a man down and possibly as a consequence we got our meal but no tea or coffee and if 2 girls had not timed their arrival at the airport to coincide with the departure time we would in fact have taken off 30 mins early as ground staff needed to make room on the apron for an incoming Thomson flight.
Complaints – yes but only 1. The restricted size of the carry on luggage. Last year we bought bags to suit Thomson and Monarch this year they were too big for Thomas Cook.
Birmnigham to Rhodes 18th June 2011 & RHO - BHX 3rd July 2011.
Both of these flights left on time and we found the seats perfectly comfortable and spacious for us (5 ft. 7ins & 5 ft. 8 ins). The food was normal plane food but I quite like it so I was happy with what we got. Cabin crew were very friendly and were kept busy for the whole flight. There wasn't any in-flight entertainment but I just listened to my iPod and read a book. Drinks prices are high but they are with every airline. Overall, a good set of flights.
Thomas Cook Airlines uses the wide-body Airbus A330 in two different cabin layouts, one for long-haul and another for short-haul. This is the latter, denser version, which carries 354 passengers.
This flight was extremely disappointing. They had used the short haul for this nearly 9 hour flight which was probably close to 11 hours for the people who got on earlier in London and so the leg room was extremely tight at 29”, narrow seats. Not to mention they had given away our preselected prepaid seats when we checked in so could only give us the final row 44 which doesn’t even show up on their long haul flights. My seat had no recline and my husband’s maybe an inch. Also at the most got a small bottle of water about 8 ounces and two small teas of about 4 ounces each for free the entire time. Any other drinks of water, tea or soft drinks were charged for which due to the danger of Deep Vein Thrombosis I thought was not allowed in Canada. So I am not sure how a flight booked through Air Transat as a code share gets away with this dangerous practice.
Furthermore, the entertainment system did not work most of the flight and the toilet behind us was out of order the entire flight which resulted in line-ups 8 to 10 deep for most of the flight near us. I was surprised to hear this was one of the newer planes, with all these problems it is one I will not use again.
The most uncomfortable flight of my life.... and i've flown a lot and can normally sleep anywhere.
Also, thomas cook should be more carefull as to which lease aircraft they hire for the season as the one in question was in such a bad state inside that it really does bring their name down even further.
Flew To Turkey September 2010. I have to inform you that Thomas Cooks Slogan Don`t just book it Thomas cook it, Is all to know avail.
we had no legroom on the plane what soever. After doing my own investigation i found out that Thomas cooks Flight management team had made the decision to increase the amount of seats on the aircraft making all passengers leg room smaller than they advertised.
With this in mind Thomas cook have failed to comply with there advertisement regarding how much leg room they actually offer on short haul flights. I personally wont be boarding another Thomas Cook Aircraft again Especially After my mother has just flown with Thomson Cook to Canada (07/06/2011) and to have been in formed that she had no more leg room on the aircraft than a short haul flight.
Surely being on a long haul flight its imperative that leg room is increased
Flew Manchester - Arrecife outbound 10th April with a 9 hour delay and little information!! Plane had an engine problem on arrival the night before and our departure at 0700 was delayed, the plane was not even towed for engine runs until 0800 and then we finally got airborne on a substitute plane! We were then served the "all day breakfast" - what a joke, the crew were terrible but had only just come on shift, the service was awful, terrible seats and very cramped - no apologies for the seating just the delay.. By contrast the return journey a week later on G-JMCE, the seating was better and the crew excellent. All in all I would mark Thomas Cook Airlines down as a never again experience after two terrible journies in a year.
Just returned from Cyprus - a four and a half hour journey of pain. I am 6 feet tall and was unable to find a comfortable position onboard - other than standing up. We requested extra leg room because of the bad back caused by the outward bound journey, to be told there were seats with extra legroom but I could not have one BECAUSE I HAVE A BAD BACK! My back is now worse than ever thanks to Thomas Cook Airways.
Besides that the check-in person was rude and unhelpful and the food? What can you say about a thimbleful of sausage and mash which was totally tasteless. As for the half full cup of tea we were offered? No comment!
The service onboard was totally disinterested. They preferred to discuss their childrens' breakfast preferences with each other rather than our needs. They barely spoke to the passengers. Indeed one member of the cabin staff seemed to spend most of her time in the cockpit and only re-appeared just before landing.
I wonder what will become of my questionnaire which tried to point these facts out at the time. We are regular fliers but will avoid Thomas Cook Airways in the future.
Last Year in 2010 is the first time i have ever flown with Thomas Cook airlines, i was thrilled to bits as always when i boarded the plane, the feeling was sensational all the magic came back from when i used to go to europe with my parents and younger brother way back in the early 1970s. i always have thrills of excitement when i go flying. not a dull moment i ever get, the air hostesses asked me one time ago am i ok because i have a habit when the plane taxis down the runway and bulids up speed ready to launch up in the sky, i start bobbing up and down on my strapped seat, i re assured her i was ok i just get so excited on planes. will some of the passengers might be nervous, i still do it today how much i am now approaching 55. its so thrilling and magical feeling i can't really explain but its like i am on cloud 99.also thanks to all the pilots and aircraft crew they do a splendid job.
Recent golden wedding holiday sept 18,2010 to Rhodes ex Gatwick.
Frequent requests for disabled assistance were ignored at Gatwick and Rhodes.
Extra leg room seats paid for, but not provided on the return flight. Instead I was allocated a seat at the rear of the aircraft. I am 5ft 11in tall and I could not get into the seat to sit down.
The flight had been delayed and it was 0230. I was told that I had to fasten my seat belt or the aircraft could not leave. I had to sit sideways and place my feet in the space where my wife's feet should be.
Although I was able to prove I had paid for extra leg room a steward stated very loudly in front of other passengers that I had not. I was then moved forward to an aisle seat, again I could not get my legs into the seat and had to spend four hours with my legs in the aisle with other passengers climbing over me.
A totally awful experience from beginning to end. A golden wedding celebration ruined.
There is a frightening consequence to this story. If passengers are trapped in seats with no room to move, the pre-flight pantomime pointing to escape doors etc. is totally irrelevant.
In the case of an emergency, two thirds of the passengers will remain trapped in their seats and not escape the aircraft. How do you establish the required brace position with your seat upright, feet together, seat belt fastened? Lean forward and head down ( READ THE SAFETY PAMPHLET THATS IN FRONT OF YOUR FACE) if you cannot get your legs into the seat while the aircraft is still on the ground prior to take off?
Thomas Cook responded to my complaint with a voucher for a seat with extra leg room on my next flight.
These flights are not even cattle class anyone transporting cattle like this would face prosecution.
Flew Thomas Cook from Manchester to Antalya. Seats were easily the most cramped I've ever come across anywhere. I'm 6' 1" and average weight, but I've never felt so uncomfortable on a flight and I couldn't even read a book when the person in front reclined their seat.
Paid to get extra leg room on return flight, but the benefit of having extra leg room was greatly reduced by the constant procession of people striding across to get to reach one of the far too few toilet facilities. I will never fly with this airline again unless they increase seat pitch and width.
Thomas cook must be the worst airline for legroom, Extra legroom seats are essential on these planes if you are travelling more than 3 hours.
Airbus A320 AWFUL! Paid for extra leg room before i had a panic attack. I am a short person and couldn't move. The most uncomfortable flight ever and it was only to Tunisia. Was brilliant after I had paid and moved to extra legroom but it is really annoying that some just drop lucky and get these seats for free.
We have flown with Thomas Cook on several occasions, especially to Canada. The flights to Canada are extremely good; very comfortable, extra leg room, and good value. In addition, the flights are not too crowded.
Traveled with Thomas Cook 16/01/10 and 23/01/10. Rating; worst ever flight! for comfort. Cabin-designed hand luggage rejected as such at check-in £80 excess charged. Same piece of luggage accepted with every former flight and Airline(24 former return flights).
Traveled on a T/C Boeing 757-200. seated on seats 30 E&F outward and 30 A&B inbound. These are bulk head seats that back on to lavatories mid aircraft. There is NO recline in these seats. Passengers directly in front can recline and do so to gain a meagre degree of comfort on what was a 4.5 hour flight. However at only 5ft 8" my head was only 9 inches from the headrest in front.
There is absolutely NO leg room and my knees were jammed into the front back rest. Should you drop an item on the floor during a flight it cannot not be retrieved unless you move adjacent passengers out of their seats. Eating during a flight would be impossible unless you are a child, your dining table would be resting on your torso and there would be no arm movement. Astronaut food of the liquidized variety is the only solution. The most important point however would be the release of the under seat life jacket stowed under your seat as this would be virtually impossible in the seated position. The Cabin crew when questioned on this matter are very defensive and very quickly quote Civil aviation guidelines. If you are looking forward to your trip or vacation, take my advice don't let Thomas Cook ruin it by their disregard for customer care I have informed the Group CEO and am still awaiting a reply.
Thomas Cook used be a byword for travel expertise. I DON'T THINK SO. Ryanair for us next time at least you know what you will get. One last thing - the inflight entertaiment wasn't functioning. The cabin-designed hand luggage I paid excess on was damaged beyond use.
Well done TC.
harrietwithall flew Thomas Cook Airlines Short/medium-haul (03/01/2010 17:35)
There no room between the seats and they were uncomfortable even for a 3h30m flight. The crew were not happy or friendly and the food and entertainment were rubbish just like every thing else.
Flew to and from Santorini. Fantastic flights, took off on time and landed early both ways. Crew were great, very informative and helpful. Both aircraft were old but very clean and comfy. The IFE was very good, showing the latest movies. Food and drink were quite expensive. Boarding was quick and the flight was great! Overall, a very pleasant experience.
LGW-Saltzburg - booked through travel agent and did not get seat choice at check-in so was disappointed to see we were in row 29 seats D and F, second to last row. Boarding was OK because back rows were called first. The last row (30) could not recline as it was right against galley area, so I had huffs and puffs from the person behind me when I reclined mine - which I did because the guy in front reclined his. No win situation so would not recommend row 30 as no recline, nor row 29 as although it does recline it is a guilt-ridden recline which cancels out any comfort gained. In terms of space I am 5 ft 9 and had to sit with legs apart as knees dig into seat in front. Not the most comfortable. The cabin was sectioned into people who had a meal booked with their ticket and those who hadn't, so us lot at the back saw all the food being rolled through our section but were not offered it. We were offered drinks and snacks at a price instead (around £3 for a can of beer or £1.50 for a small bottle of water). You can get tap water though for free, although the flight attendant was serving the paying customers so she did keep forgetting to nip back and get my free cup of water. Don't think it is worth paying to choose your seat though - only short flight and chances are you won't be as unlucky as me.