Thomas Cook Airlines Premium long haul

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User Reviews

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  • Flight on 06/06/2014
    1 Review

    Thomas Cook Airlines Premium economy

    Manchester to Cancun on: A330-200 (Long-haul)

    4.3

    Flew with Thomas Cook to Cancun. We booked a pair of seats at the rear for the outward and Premium Economy for the return. On the outward journey we were told that the entertainment system was not working!!! 10hrs + with no entertainment (you can only read a book for so long). As compensation we ...

    Boarding
    9
    Seat for Sitting
    3
    Seat for Sleeping
    1
    Service
    6
    Entertainment
    1
    Food & Drink
    5
    Punctuality
    8
    Baggage
    1
    read more

  • Flight on 27/04/2014
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    2.4

    No real advantage going premium. Seating uncomfortable. Entertainment limited and faulty. cabin crew sullen, terse and indifferent. Made complaint re flight when arrived at destination and there was no response, not even acknowledgement. I vow to never fly with Thomas Cook again.

    Boarding
    2
    Seat for Sitting
    2
    Seat for Sleeping
    1
    Service
    0
    Entertainment
    0
    Food & Drink
    0
    Punctuality
    7
    Baggage
    7
    read more

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User Reviews

User Reviews 18 (Total)


  • Flight on 06/06/2014
    1 Review

    Thomas Cook Airlines Premium economy

    Manchester to Cancun on: A330-200 (Long-haul)

    4.3

    Flew with Thomas Cook to Cancun. We booked a pair of seats at the rear for the outward and Premium Economy for the return. On the outward journey we were told that the entertainment system was not working!!! 10hrs + with no entertainment (you can only read a book for so long). As compensation we ...

    Boarding
    9
    Seat for Sitting
    3
    Seat for Sleeping
    1
    Service
    6
    Entertainment
    1
    Food & Drink
    5
    Punctuality
    8
    Baggage
    1
    read more

  • Flight on 27/04/2014
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    2.4

    No real advantage going premium. Seating uncomfortable. Entertainment limited and faulty. cabin crew sullen, terse and indifferent. Made complaint re flight when arrived at destination and there was no response, not even acknowledgement. I vow to never fly with Thomas Cook again.

    Boarding
    2
    Seat for Sitting
    2
    Seat for Sleeping
    1
    Service
    0
    Entertainment
    0
    Food & Drink
    0
    Punctuality
    7
    Baggage
    7
    read more

  • Flight on 28/10/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    5.5

    Very disappointed with the premium upgrade as no one told us until we wondered why we needed to pay for drinks that the service had changed. We booked with co -op travel, they rang TC whilst we waited (1 hour to get through) to try and book our holiday for us (some things were not showing on ...

    Boarding
    6
    Seat for Sitting
    6
    Seat for Sleeping
    6
    Service
    6
    Entertainment
    3
    Food & Drink
    5
    Punctuality
    6
    Baggage
    6
    read more

  • Flight on 22/09/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    9.5

    My husband and I flew to CUBA from LGW on 2nd September 2013 and returned on 17th September 2013. We always book and fly with Thomas Cook and never have a problem with the service. We upgraded to the Premium cabin for our Outbound and Inbound journey. That little bit of extra legroom served us ...

    Boarding
    6
    Seat for Sitting
    10
    Seat for Sleeping
    10
    Service
    10
    Entertainment
    10
    Food & Drink
    10
    Punctuality
    10
    Baggage
    10
    read more

  • Flight on 15/08/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    7.5

    This year was the first time we have flown with any other airline than Virgin. We were a little bit apprehensive about not travelling on scheduled flights. Our holiday cost about £2000.00 less than flying with Virgin, the airport and resort were the same, same car hire etc. Because of the ...

    Boarding
    8
    Seat for Sitting
    7
    Seat for Sleeping
    6
    Service
    7
    Entertainment
    7
    Food & Drink
    8
    Punctuality
    9
    Baggage
    8
    read more

  • Flight on 09/08/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    4.4

    Having seen your article about Thomas Cook I felt the need to share my experience with other readers. Some 18 months ago, we flew with Thomas Cook from Manchester to Barbados. We paid to be upgraded to the 'Premium Cabin' and wished that we hadn't. On both the outward and inward flights we were ...

    Boarding
    8
    Seat for Sitting
    1
    Seat for Sleeping
    1
    Service
    1
    Entertainment
    3
    Food & Drink
    7
    Punctuality
    7
    Baggage
    7
    read more

  • Flight on 14/06/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    2.8

    On arrival to our gate, everything was going smoothly. Boarded the plane at 9.00am for a 9.30 departure. We were waiting...waiting... waiting... after 1 hour of no explanation, we were told we have 'technical issues'. Finally 1/2 hours delayed we began to take off. There were people being offered ...

    Boarding
    6
    Seat for Sitting
    3
    Seat for Sleeping
    1
    Service
    2
    Entertainment
    1
    Food & Drink
    2
    Punctuality
    1
    Baggage
    6
    read more

  • Flight on 12/01/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    8.1

    I hope I have remembered flight number correctly. We flew out from Manchester on 8th December 2012. The flight was smooth and uneventful. We had booked extra legroom seats on the way out and they were worth the extra money. The food was of a very good standard and very tasty. The staff on ...

    Boarding
    8
    Seat for Sitting
    8
    Seat for Sleeping
    7
    Service
    10
    Entertainment
    7
    Food & Drink
    8
    Punctuality
    9
    Baggage
    8
    read more

  • Flight on 04/01/2013
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    1.9

    We flew LGW to Mexico Nov 2012, part of the prelimiinary confusion caused by the on-line seat booking system being inactive until the last minute resulted in our outbound flight seating being "take what you are given and hope for the best" As it turned out we found ourselves seated in "Premier" ...

    Boarding
    4
    Seat for Sitting
    2
    Seat for Sleeping
    1
    Service
    2
    Entertainment
    2
    Food & Drink
    1
    Punctuality
    1
    Baggage
    2
    read more

  • Flight on 26/10/2012
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    7.9

    We had a good flight all the way to Gatwick from Cuba. We were e-mailed shortly after we got home to say that Thomas Cook were sorry we had an emergency landing because of a flap problem. I must say the pilot done a fantastic job because we didn't' even know anything about it before we received the ...

    Boarding
    10
    Seat for Sitting
    8
    Seat for Sleeping
    4
    Service
    10
    Entertainment
    6
    Food & Drink
    5
    Punctuality
    10
    Baggage
    10
    read more