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Flight on 06/06/2014
Manchester to Cancun on: A330-200 (Long-haul)
Flew with Thomas Cook to Cancun. We booked a pair of seats at the rear for the outward and Premium Economy for the return. On the outward journey we were told that the entertainment system was not working!!! 10hrs + with no entertainment (you can only read a book for so long). As compensation we ...read more
Flight on 27/04/2014
No real advantage going premium. Seating uncomfortable. Entertainment limited and faulty. cabin crew sullen, terse and indifferent. Made complaint re flight when arrived at destination and there was no response, not even acknowledgement. I vow to never fly with Thomas Cook again.read more