Thomas Cook Airlines

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  • Flight on 06/06/2014
    1 Review

    Thomas Cook Airlines Premium economy

    Manchester to Cancun on: A330-200 (Long-haul)

    4.3

    Flew with Thomas Cook to Cancun. We booked a pair of seats at the rear for the outward and Premium Economy for the return. On the outward journey we were told that the entertainment system was not working!!! 10hrs + with no entertainment (you can only read a book for so long). As compensation we ...

    Boarding
    9
    Seat for Sitting
    3
    Seat for Sleeping
    1
    Service
    6
    Entertainment
    1
    Food & Drink
    5
    Punctuality
    8
    Baggage
    1
    read more

  • Flight on 27/04/2014
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    2.4

    No real advantage going premium. Seating uncomfortable. Entertainment limited and faulty. cabin crew sullen, terse and indifferent. Made complaint re flight when arrived at destination and there was no response, not even acknowledgement. I vow to never fly with Thomas Cook again.

    Boarding
    2
    Seat for Sitting
    2
    Seat for Sleeping
    1
    Service
    0
    Entertainment
    0
    Food & Drink
    0
    Punctuality
    7
    Baggage
    7
    read more

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Tried & Tested

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  • Seatplans.com guides: Flying with Thomas Cook

    A comprehensive guide to flying with UK charter carrier Thomas Cook Airlines read more

  • Q&A: Thomas Cook - No premium cabin from the UK?

    On previous years we have travelled with Thomas Cook to cancun from Manchester staying at Moon Palace. When coming to book our trip for this year we are advised that there are no premium cabins anymore. We have reserved seats at the back of the plane where they are in twos. However reading the reviews I am very concerned about the actual seat width. Being a large lady the premium cabin seating was perfect for me but now I am worried that the 10 1/2 hour flight is going to be torture. We didn't have much choice as you are the only ones who use Moon Palace, otherwise had another company used them with premium cabin we would have used them. It is such a shame as all our previous trips with you have been great. Any reassurance or offers you can give to me to make this trip less daunting. We are travelling Monday May 9th. I look forward to hearing from you at your earliest opportunity. read more

User Reviews

User Reviews 121 (Total)


  • Flight on 06/06/2014
    1 Review

    Thomas Cook Airlines Premium economy

    Manchester to Cancun on: A330-200 (Long-haul)

    4.3

    Flew with Thomas Cook to Cancun. We booked a pair of seats at the rear for the outward and Premium Economy for the return. On the outward journey we were told that the entertainment system was not working!!! 10hrs + with no entertainment (you can only read a book for so long). As compensation we ...

    Boarding
    9
    Seat for Sitting
    3
    Seat for Sleeping
    1
    Service
    6
    Entertainment
    1
    Food & Drink
    5
    Punctuality
    8
    Baggage
    1
    read more

  • Flight on 27/04/2014
    1 Review

    Thomas Cook Airlines Premium economy

    on: A330-200 (Long-haul)

    2.4

    No real advantage going premium. Seating uncomfortable. Entertainment limited and faulty. cabin crew sullen, terse and indifferent. Made complaint re flight when arrived at destination and there was no response, not even acknowledgement. I vow to never fly with Thomas Cook again.

    Boarding
    2
    Seat for Sitting
    2
    Seat for Sleeping
    1
    Service
    0
    Entertainment
    0
    Food & Drink
    0
    Punctuality
    7
    Baggage
    7
    read more

  • Flight on 13/04/2014
    19 Reviews

    Thomas Cook Airlines Economy (short haul)

    on: A320-200

    7.0

    Agadir to Liège via Lillle First time on Thomas Cook, booked on the Condor Airlines website. Inbound flight from Brussels was diverted to Marrakech due to poor visibility at AGA. A flight from Paris was similarly affected. Eventually, after a delay of almost 3 hours, we boarded with the ...

    Boarding
    9
    Seat for Sitting
    9
    Seat for Sleeping
    7
    Service
    9
    Entertainment
    3
    Food & Drink
    5
    Punctuality
    5
    Baggage
    9
    read more

  • Flight on 11/04/2014
    1 Review

    Thomas Cook Airlines Economy (short haul)

    on: B757-200

    2.9

    I am 5' 10" and average weight. The seat spaces are totally unacceptable. Typical greed tries to add a few extra seats at the expense of the passengers comfort. This greed will lose TC a lot of business over time. I for one will never fly with them again. To top off the 3hr discomfort, the 'all ...

    Boarding
    4
    Seat for Sitting
    2
    Seat for Sleeping
    1
    Service
    3
    Entertainment
    1
    Food & Drink
    1
    Punctuality
    6
    Baggage
    5
    read more

  • Flight on 08/04/2014
    1 Review

    Thomas Cook Airlines Economy

    on: A330-200 (Long-haul)

    6.9

    Flown from Manchester- Cancun Oct 2013 seat 35J window Boarding at Manchester: Quick boarding and well organised grouping seat numbers together allowing easy and convenient boarding e.g. rows 1-7, rows 7-20, 20-35 etc... allowing passengers to be sat down and find seats easily making for a ...

    Boarding
    10
    Seat for Sitting
    5
    Seat for Sleeping
    1
    Service
    5
    Entertainment
    8
    Food & Drink
    8
    Punctuality
    8
    Baggage
    10
    read more

  • Flight on 30/03/2014
    1 Review

    Thomas Cook Airlines Economy

    on: A330-200 (Long-haul)

    9.3

    Me and my husband flew to Goa on the 14/02/2014 we was in row 11 outbound and inbound, the flights was very pleasant, the cabin crew was helpful and quiet entertaining especially with the children that was on board, this was our first long haul with Thomas Cook we will definitely consider flying ...

    Boarding
    10
    Seat for Sitting
    10
    Seat for Sleeping
    7
    Service
    10
    Entertainment
    10
    Food & Drink
    10
    Punctuality
    10
    Baggage
    7
    read more

  • Flight on 07/03/2014
    1 Review

    Thomas Cook Airlines Economy (short haul)

    on: B757-200

    7.3

    Well…. We have flown with thomascook numerous times and knew what to expect from the airline. The only thing that annoys me is a lot of people complaining about not getting BA standards for the flight, I mean come on people what else is there to a budget airline! Anyway going back to the ...

    Boarding
    10
    Seat for Sitting
    5
    Seat for Sleeping
    3
    Service
    10
    Entertainment
    5
    Food & Drink
    9
    Punctuality
    6
    Baggage
    10
    read more

  • Flight on 19/02/2014
    1 Review

    Thomas Cook Airlines Economy

    on: A330-200 (Long-haul)

    5.4

    I can only say this is the worst journey, to and from anywhere, I have ever had. We flew to Cuba from Gatwick and if you book the extra legroom seats, a warning, if you are not below a size 14 you will probably be very uncomfortable! The seats have the tray table in the armrest and are solid ...

    Boarding
    7
    Seat for Sitting
    1
    Seat for Sleeping
    1
    Service
    6
    Entertainment
    1
    Food & Drink
    7
    Punctuality
    10
    Baggage
    10
    read more

  • Flight on 03/02/2014
    39 Reviews

    Thomas Cook Airlines Economy (short haul)

    on: A320-200

    4.9

    I use Thomas Cook to Cyprus from Birmingham mainly because of the convenience of the flight times..and that is all. Unfortunately there is a price to pay for using TC. in that my annual holiday always starts off fraught with ambiguity and mistrust. Because I am disabled and require extra ...

    Boarding
    8
    Seat for Sitting
    3
    Seat for Sleeping
    2
    Service
    4
    Entertainment
    2
    Food & Drink
    4
    Punctuality
    6
    Baggage
    10
    read more

  • Flight on 23/11/2013
    2 Reviews

    Thomas Cook Airlines Economy (short haul)

    on: A320-200

    3.9

    I used Thomas Cook for the first time in September 2013, as part of a package. Really bad 15kg allowance and the worst seats on outward journey I have ever had. How do they expect people to relax in such a small space. Flight had a 4 hour delay resulting in a free drink on board. Service was ok ...

    Boarding
    7
    Seat for Sitting
    3
    Seat for Sleeping
    3
    Service
    7
    Entertainment
    1
    Food & Drink
    5
    Punctuality
    2
    Baggage
    3
    read more

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