Class rating 7.6
- Boarding 8.5
- Seat for sitting 8.3
- Seat for sleeping 4.8
- Service 8.3
- Entertainment 2.3
- Food & drink 7.0
- Punctuality 7.8
- Baggage 8.3
- Of course, your ratings vary widely for different classes. Choose one below for full details.
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They had a special on and a week before the flight their fare was better than Jetstars for the flight to Darwin. We did the Webcheckin and on arrival at Changi quite a few hours before the flight departed they were open and we could check in.
The FAs were good with a genuine smile and their service was better than our previous flight on Malaysia Airlines. They came around often with drinks and the meal offered was quite good. Seats were the standard as on most economy flights.
The flight departed on time and so was arrival give or take a few minutes. Customs and Immigration at Darwin proceeded smoothly though we had some food items to declare, but it was no problem. They now have one flight during the day which may be a good option if travelling beyond Singapore as Jetstar arrives a little late to connect with many overseas flights. Generally Silk Air prices are considerably higher than Jetstar's which do fluctuate widely.
This review relates to my flight from Singapore to KLIA. I arrived by taxi at terminal 2 at Changi early for my flight to KL and was checked in without waiting in a queue.
I had tried to check-in on line but had not managed to change my middle seat allocation or to print my boarding pass. I was kindly offered a a better seat, with an emergency exit seat released for my use. I was also asked about my FF numbers - alas, as of the 1st of the month, my bmi Gold card is valueless with Silkair/ SIA but I knew this. My bag was processed efficiently.
I went through Immigration and settled in for my wait in the tranquil terminal surroundings. The Gate opened one hor before departure but there was no aircraft there yet. The inbound arrived some 30 minutes before departure so we borded late, in a generally orderly fashion. 10F gave me plenty of leg room which was nice.
The Captain came on to apologise for the delay and to announce a 50 minute flying time to 'Lumpur' - first time I have heard this abbreviation!! We took off some 20 minutes late. Service was a choice of tea/ coffee, water or juice, offered with efficiency and a smile.
We landed 20 minutes late and taxied to the gate where disembarkation was quick although the cabin crew held economy passengers back until Business Class had well cleared the airbridge. The arrival gate necessitated the monorail ride into the main terminal and Immigration was efficient - no pointless immigration cards to fill in any more!!
My luggage was waiting when I got through and I was on the KLIA Ekpress within 30 minutes of landing. An efficient and well run service.
The real test for any airline is how one finds the experience in flying Economy and not Business class.
For an airline which is second cousin to Singapore Airlines and accorded all the routes which its more famous cousin prefers not to service, Silkair is not have bad.
One really needs to calibrate expectations with the service which one is paying for. The Economy service on many full-service airlines pale in comparison with that on Silkair.
My main grouse on flying Silkair economy is the insufficient number of washrooms - no fault of their airline since that's how the aircraft is configured.
Silkair's flight attendants tend to crack the whip more judiciously with passengers who attempt to use the washrooms when the seat-belt sign comes on (and I can remember a flight when it practically did not come off during the entire duration). Short of wrestle with passengers to take their seats (bloated bladders nothwithstanding), Silkair's flight attendants tend to be quite draconian in this regard. Only my mother in law is worse!
Having been flying with Silkair for several times,I find that the best seats are those in the very front row of the economy class. The Emergency seats are also as good,however,passengers are not allowed to put their sling bags,or small carry on bags on the floor. Instead,they must be kept in the cabin baggage storage,making it less pleasant if there is important stuff inside your bags.The worst seat for me is the last row. It's busy and noisy around there due to the toilet,also the staffs.Also,they are not reclinable,and not to mention the newspapers that are put below your seats! I also wonder why they do not play d short movie anymore nowadays,something that they used to do some time ago.