Qantas » User reviews

ciaraoreilly flew Qantas (12/08/2010 14:16)

HI flew with Qantas to Australia. I was dreading the flight as it so long but i have to say Qantas made it as comfortable as its going to be. They had great movies a choice for everyone, the food was nice I ate everything and I slept on the plane which normally I cant. Any long haul flight I take in future will be with Qantas :)

doctorjosh flew Qantas Business, on a B747-400RR (Config 3) (25/07/2010 12:56)

SYD-NRT and BKK-SYD on B747-400 in Business. Both flights were on time. There was no Business class check-in lane at SYD, which was very strange. Business lounge at SYD was large, comfortable and offered a good selection of food (both hot and cold) and beverages. Business lounge in BKK was reasonably sized with a good selection of food and beverages. The shower facilities were excellent. However, the BKK lounge becomes very crowded because both a QF and BA flight (who shares the lounge) arrive and depart at the same time. Priority boarding was honoured on both sectors. The seats are reasonably comfortable for sitting but not so good for sleeping, as they are angled lie-flat and are quite hard. The seat feels narrow and the pitch seems restricted when in the recline position, which also makes it harder to sleep well. IFE was good with AVOD. On-board catering was generally quite good but the lack of a hot breakfast on the BKK-SYD sector was disappointing.

A nice amenity kit is provided and "designer" pyjamas on overnight flights is a very nice touch as are the face towels in the lavatories. Flight attendants were very friendly and helpful. I was seated in the front section of the lower deck on the SYD-NRT sector. The cabin felt private but not crowded. On the BKK-SYD sector, I was seated in the upper deck. The cabin felt private but a little claustrophobic, which I think is due to the bulky feel and design of the seats. However, the side storage area makes up for it. The Express card on departure and arrival in SYD (for immigration and security) is very welcome and appreciated during busy times. Overall, a good product which I'd be happy to use again as long the price is reasonable.

anonymous flew Qantas First, on a A380-800 (10/07/2010 07:10)

Have flown on A380 twice (2009 and 2010) SYD to LAX, both occasion have sat in row A seats 2 and 3. Both seats were private (as long as the privacy screen is up on the middle row of seating). Food and berverage were excellent. The inflight new movies were not to my liking this year but it is relevant to what is currently out. And when you are ready for bed they make it ready.

PhillDanze flew Qantas Business, on a B747-400RR (Config 3) (12/06/2010 09:05)

I have flown business class on QF's Australia - US route many times with Qantas. The product is reliable time and time again with comfortable, private seats, high quality food, and excellent, up to date in flight entertainment.

Whist the cabin crew are friendly enough, they always seem to be in a hurry and thud up and down the aisles - it is quite annoying and it happens on most flights. The seating arrangement too is a little old fashioned with all seats facing forward with some rows having three seats next to each other meaning the person in the middle needs to step over their neighbour to get out.

QF's frequent flyer program is also very good with excellent lounges where all food and beverage is complimentary.

Arriving into Australia QF baggage tends to take a while to come out, much slower than at international airports; they have never lost a bag of mine though in over 10 years of business travel.

Stephen787 flew Qantas Economy (short haul), on a B737-800 (11/04/2010 10:39)

After much bagging of Qantas by the Australian media recently, it was refreshing to have 2 perfect flights on Qantas: Sydney-Adelaide-Sydney. Both on 737-800.

Leaving Sydney on Friday night on time at 18:05. The flight was almost full. Only 2 spare seats and one was next to me. Qantas Citiflyer service provides free beer, wine and soft drinks after 4pm. Dinner was great - perfectly cooked linguini with tomato and zuccini sauce with veal meatballs, cheese & biscuits, and a Toblerone chocolate. Very good wine served with dinner - Primo Estate. Entertainment - TV and radio worked well.

The return flight on Sunday lunchtime was great as well. I could could overhear other passengers saying "why would anyone fly with Virgin Blue or Tiger". I can only agree.

frustratedflyer flew Qantas Premium Economy, on a A380-800 (21/02/2010 12:24)

Probably the best Premium Economy product I have tried. Was in seat 34B at the front of the cabin - a good seat. If you prefer windows 34A has a locker similar to but smaller than the ones found upstairs on a B747. Probably the best seats are in row 38 as they have more legroom than row 34 with the bulkhead. 38J & K have the emergency exit in front and 38D,E & F have also got a lot of space in front of them to allow access to the emergency exits. Service was good, food superb for a premium economy class and the IFE one of the best around although some people had a few problems mine worked throughout.

claire715 flew Qantas Business, on a A330-300 (19/11/2009 06:32)

Stylish cabin, efficient service. More than 100 kinds of wine you can choose. A lot of good Australian wines selection.

Prepared sleeping gowns for guests is really a thoughtful idea,makes me comfortable in the cabin.

The only complaint is that my seat's power supply is broken, but the biz class is full so can't change seat for me...

MarkLeung flew Qantas (10/11/2009 21:40)

The ground staff at Brisbane Domestic Airport was helpful: we were taking a connecting to Sydney to catch an international flight to Hong Kong and my passport had some water damage over the years and he was concerned that customs at Sydney International Airport could make life difficult. He gave me the address of the passport to have it checked when I return from this trip. I didn't have any hassles, but it is good to know. We were travelling with a toddler (21 months) and had a spare seat between us. Seats were comfortable. Didn't bother reclining.

anonymous flew Qantas Business, on a A380-800 (06/11/2009 15:30)

I flew Business class on Qantas new A380 from LAX to Melbourne. The aircraft was very impressive the bathroom was the size of a large dressing room that you can actually change your clothes without touching the walls, the storage for my carry-ons around my seating was much larger than the 747's and A330's and the reclinding pod seats folded flat with plenty of leg room. What a beautiful plane and I'll always choose this aircraft to fly if it's available.

Stephen787 flew Qantas First, on a B747-400RR (Config 1) (21/07/2009 18:06)

QF 128. HKG - SYD Seat 2A The First cabin much more spacious than BA but downside of this is the lack of privacy as the seats are aligned to the fuselage and not pointed in such as BA. Cabin crew were excellent, very friendly and nothing was too much trouble. They also ensured that the pyjamas were the right size and along with the amenity kits were much better designed and thought out than BA.

The seat is showing it's age and needs a larger screen and some storage as the blankets and pillows are piled at the foot of the seat. . Fine for sitting but could be better for sleeping.

Food and wine were excellent, and the service was like a flying 5star restaurant. Innovative and flexible menu - order what and how you like it. Dine on demand really is that. I was able to choose from the full menu again after eating dinner 2hrs earlier. QF entertainment options great as always and comparable with SQ or EK. Would definitely travel again with QF.

terminalfive flew Qantas Business, on a B747-400RR (Config 1) (08/06/2009 19:17)

Good service - decent seat but not flat so sleeping not all that easy on a long twelve hour flight

Colingeorge flew Qantas Premium Economy (05/03/2009 04:11)

Pleasantly surprised by the Premium Economy. Was moved up and enjoyed the greater flexibility and service.

anonymous flew Qantas Economy (short haul), on a B737-300 (Config 1) (15/02/2009 08:48)

Showing its age. Tatty.

anonymous flew Qantas Economy, on a B767-338 (Config 1) (15/02/2009 08:47)

Terrible. No IFE at seat. 21 years old and showing it. Avoid.

austline flew Qantas Business, on a A380-800 (27/01/2009 05:51)

Fantastic much better than SQ as you do not get the feeling of claustrophobia. Overalls service and standard of food and wine much better. SQ are on the decline.

anonymous flew Qantas Business (short haul), on a A330-200 (Domestic) (23/01/2009 12:24)

Very Qantas, very Australian, she'll be right mate, when it's not, poor poor qantas, getting left behind the pack, bad service, old aircraft, service with attitude, food cold wouldn't recommend to anyone

anonymous flew Qantas First, on a A380-800 (26/12/2008 03:58)

Not as good as Singapore Airlines A380 suites

WoodySabran flew Qantas Economy, on a B747-400GE (11/12/2008 17:27)

I flew Qantas for the first time two weeks ago from LHR to MEL... a 24 hour flight stopping in Hong Kong to refuel. This was my first experience of a long haul flight, I had no idea what to expect.

Generally I found the staff to be helpful, the in-flight entertainment was reasonable, when it worked, and the food was actually not too bad - the only real issue I had was with regards to the toilets and leg room. The toilets were quite dirty and there was a definite lack of leg room at the back of the plane.

anonymous flew Qantas First, on a B747-400GE (06/12/2008 19:48)

Excellent service !

davidbell flew Qantas Premium Economy, on a B747-400RR (Config 1) (20/11/2008 12:05)

Very good. Much better than the BA product. You get priority check-in and boarding, drink on take off (including real champagne), better meals, business class wines and better service.

loneflyer flew Qantas Premium Economy, on a B747-400RR (Config 1) (15/10/2008 14:37)

A nice modern product. Good service. Despite not being business class I found it quite easy to sleep. I have not experienced all the premium economy products on the market but this is one of the best.

firstclassboi flew Qantas First, on a B747-400RR (Config 1) (02/10/2008 11:01)

When the Qantas crew are good, they are amazing and you truly have the best flight. 1 in 3 flights are fabulous. 1 in 3 are good. 1 in 3 are average. Great food and superb Oz wines. Seat the same as BA (that's good!) but with a dash less privacy. Good product and great lounge in Sydney.