Monarch Airlines » User reviews
All-class rating 5.4
- Boarding 6.4
- Seat for sitting 4.6
- Seat for sleeping 2.3
- Service 5.6
- Entertainment 2.0
- Food & drink 4.4
- Punctuality 6.3
- Baggage 6.2
- Of course, your ratings vary widely for different classes. Choose one below for full details.
See what everyone's saying about Monarch Airlines. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
Whenever I fly, which is always on a budget, I always try to choose Monarch. Ever since my first ever flight in 1987 with Monarch, I have always found them the best. I have not flown on many airlines.
Monarch come out best. Great aircraft, good crew
We flew from Birmingham to Funchal (Madeira) & purchased the extra leg room seats. Both flights were on time, the cabin crew were efficient & polite & all in all a very pleasurable & stress free experience.
PaulHartley flew Monarch Airlines Economy (short haul) (11/05/2013 18:29)
Going to Cyprus in September for wedding. Bride and groom and 13 guests have booked with Monarch. Bride and groom have to go 2 days earlier for legal reasons and have also booked one way ticket to get them out but are coming back with rest of guests. Want to use one of the spare seats on outbound flight to carry very expensive wedding dress. Monarch refuse and say they will resell seats as standby EVEN THOUGH WE HAVE PAID FOR THEM. Have used Monarch regularly over the years but because of their greed and total intransigence. NEVER AGAIN. Shame on you Monarch. Worst airline of 2013
Flew birmingham-areciffe 07.03.2013 excellent,puntual etc.
I was in a wheel chair following an accident in arrecffe.
The staff were first class, both with boarding and departure from the aircraft.. thank you monarch staff
flew A321 from Gatwick to Malaga on 10 03 13 on zb736,returned following week on zb737. Both flights were punctual and the cabin crew were top class. Plane was comfortable and leg room sufficient for the 2 1/4 hour flight.Will use Monarch as prefered airline when going on next holiday.
I always find Monarch crews more professional that some of their competitors. The crew were really smartly presented and enjoyed their job.
The flight deck made a number of informative announcements throughout the flight keeping everyone up to date with progress.
Just back from Saga cruise on Quest for Adventure - Amazon to Africa. Flew from Gatwick.
Worst plane journey EVER in all my life. MONARCH stands for - "Move Over Neighbour Am Really Crushed Here". Seated in a row of 3 with husband (lefthanded) on my right hand side requiring aisle seat, fat man with 100 elbows on left hand side. Absolutely no room to either eat, read or sit comfortably. Bad enough for a couple of hours but impossible for the ten and a half hours we were in flight.
Attendants tardy at collecting food refuse so had to sit for an hour with the uneaten meal on my lap - wasn't worth eating anyway - but didn't have any room to eat even if I had been starving.
Aircraft old and dirty - must have been in World War II by the looks of things! Not a way to begin one's holiday . It took us three days to feel well enough to enjoy ourselves.
No individual entertainment screens as one would expect of a decent airline on a long haul flight even in economy. Premium passengers did not appear to be much better off, the only discernible extra being individual screens - no more leg room.
Drinks were offered only once on the flight and again it was nigh on impossible to partake of them due to the shortage of space.
Flight was delayed by more than an hour and then it was announced that instead of touching down at Azores we would fly direct to Maunaus to make up time - no rhyme or reason given for this change of plan.
Return journey from Accra, Ghana not a lot better. Although able to eat -albeit uncomfortably -breakfast consisted of a cereal bar, orange juice, biscuits & cheese. The "sticky toffee pudding" offered for dinner was not worth getting fat for - the chefs who supplied this should try a Marks & Spencer one - no competition at all!!
Everything on board the Quest was wonderful as Saga holidays usually are but I would seriously consider whether to holiday with Saga again if they are to use Monarch Airlines for conveying their clients on long haul flights.
The flight only had one down side and that was rude passengers who reclined their seat soon after take off and stayed that way till just before landing, not making any allowances for anybody trying to eat their meal with their seat in their lap. I think it is up to the crew to enforce the seat upright during meals time.
Checked in at Gatwick for flight No: ZB746 to Funchal Madeira, where queues were extremely short and therefore we did not have to wait for long to have our bags weighed etc. Staff at check in desk very efficient and courteous throughout.
Flight left on time and throughout the flight duration there was no turbulence. Cabin crew very courteous and professional and the captain made route announcements as and when necessary.
Seating on our outbound flight was very comfortable, as well as being in prestine condition and the cabin itself was very bright, clean and airy.
We did not purchase an inflight meal, but there was a good stock of snacks and beverages to be choose from.
Landing at Funchal, very smooth and quick.
Our inbound flight back to Gatwick ZB747 was just as enjoyable and left on time. The crew were very professional and courteous in their duties and again, no turbulence was encountered throughout the flight. The aircraft, although very clean in all respects, seemed older than our outbound aircraft.
We have flown with Monarch many times in the past and have never had cause for complaint with regard to the standard of their aircraft, delays, or crews. At least their aircraft is in better condition inside than, for example Thomson Airways, who seem to constantly have a dated and dirty looking aircraft interior and often run out of snacks and beverages during their flights. In this respect, we would not have any hesitation in recommending that our friends use Monarch for their journey and certainly will have no hesitation in using them again in future. Well done!
As a child I would expect to be able to stretch my legs out but I could not as there was only 28 inches leg room!
We got delayed by 15 minutes due to a blocked toilet on this Airbus A321 Aircraft.
Boarding was fine and the flight attendant checked my ticket and told me where my seat was (I was in seat 9A).
During the flight I bought a drink which had no problems. The main problem on this 4.5 Hour long flight was legroom because if I can not stretch my legs out then how would an adult be able to? I had to get my foot massaged because it hurt after being squashed up on my return flight from Tenerife South to London Gatwick.
Flew b`ham -arecife (canary islands) March 2012 excellent,
Superior in every way to TUI (Thomsons) - crew were polite and helpful. Nice change
PA system was excellent for those of us interested in flight navigation.
On completion of the flight i spoke with the two pilots, most helpful with information.
fly again to teneriffe south 26.01.2013
The Monarch Economy Charter Flight chartered by Saga for a cruise to Central America was the worst experience one could ever imagine. The flights required Crew Change and a refueling stop scheduled to be one hour, but alas taking 1 3/4 out and 2.5hrs. on return, resulting with a fourteen hour + time in seat 9A.
9A a "Window Seat" without! a window but has a protruding bulkhead reducing shoulder space even further. (Indeed the seat back is profiled to accomodate the intrusion). The food offered was abysmal however that was the least of my worries, at least I could decline the culinary delights. The major problem was sitting with my left shoulder and arm being trapped for 14+ hours and frightened to move my right arm incase I could be accused for indecent assault. The leg room did just about allow you to wriggle your toes.
The overall experience was not good for ones well being with blood pressue being high for a further 24hrs. after the flight. I'm amazed that Saga use Monarch for their Charter Flight requirements as Monarch does not befit the Saga image and als I am in the process of cancelling a further cruise requiring Monarch Charter facilities. My health is worth more than the loss of the deposit. A voluntary repeat of this experience would require a special kind of Masochist.
Flew on G OZBI and back on G OJEG from London GTW to Dalaman. We chose seats as far back as possible so we weren't on the wing as so often happens and to see something in the daylight. It happened we got 37 A/B both ways which are the last seats on the left hand side. Not a lot of leg room.
Cabin attendant did come and ask on outward flight if we would like to move to a row to ourselves (c was occupied) it meant sitting on the wings so we declined, the guy in C did move. So it looks like cabin crew are away of the space issue. With only 2 of us it was better but coming come with C occupied these seats are cramped.
Outward crew more professional and on both journies the wash rooms were clean. Not many people had taken the option for the meals which were mediocre, we won't bother again if we fly Monarch.
Both flights were delayed, outward we made up the time and arrived earlier than schedule, the return did not make up anytime and landed about 20 minutes later, no useful explanation as to why and no apologetic noises from crew.
Flew from Gatwick to Palma on 14 10 2012. Monarch check in was efficient and quick. The plane was loaded with passengers in about 15 minutes. The take off was on time and we were landing in no time. Touchdown was perfect. The return journey was exactly the same and we will only use Monarch in future for our holidays. Beats other low cost carriers hands down.
very narrow seating was uncomfortable, but fortunately we were a party of 2 and the 3rd seat was free so we were able to spread out
Manchester to Dalaman October 15th return 22nd October. Both flights from start to Finnish, perfect, staff on ground and in flight, no faults A300-600 going out the only fault was seats are very narrow, too narrow, the only conserlation was we were only 2 people and 3rd seat was free, which gave us more room. Return A300-200 we had row 6 seats A&B, perfect no faults
Checkin at Alicante by a very grumpy spanish lady from Iberia who do the handling for Monarch. No queue so cant really complain.
Rude security staff and quite disorganised.
Boarding was fairly quick and the flight departed on time. We were seated in row 26, which is an exit row with loads of leg room.
Service was interrupted by turbulence over the Pyrenees.
Flight overall was very comfortable.
Arrived at Gatwick ahead of schedule and baggage was on the belt before we got there.
Checkin was fast and efficient and quickly through security at Gatwick
Flight boarded on time and priority boarding was a welcome surprise. Flight departed on time even with everyone taking ages to get to their seats
Plenty of leg room and seat comfortable enough. Crew were friendly and efficient
Arrived early in alicante
Travelled with Monarch from Manchester to Gran Canaria - September 2012.
The flight departed right on time with no waiting around. Can't fault Monarch on this as we left and arrived on time which is the most important thing.
The aircraft was clean inside, although the cabin does look a bit dated and could do with a refresh.
Legroom pretty poor, which was to be expected. Monarch always seem to be the worst for legroom in my experience, not helped by the design of the seats which doesn't make for a comfortable flight.
Service was the usual snacks, drinks and duty free. The crew were so slow at bringing the drinks round. We had also pre-ordered a bottle of Champagne and it was poor that when this finally arrived it hadn't been chilled.
No inflight entertainment this time, looks like they have dropped this completely from their short haul flights.
Would use Monarch again if the price and times were decent. Just wish their crew would be a bit friendlier and not look down on passengers as if they were an inconvenience to their day.
lgw/dlm the plane was meant to be 330/200 but it was broken so we had to fly on the 300/600. The plane was really showing its age but it got us there. Service was good as always. We had ex leg seats and they were great,well worth the extra money.
On Arrival at MAN i was greeted by a letter informing me of a 9 hour delay for my flight to TFS, within 20 mins it was 14Hrs. We were given the option to take advantage of a nearby hotel as we were due to fly at 16.00 and now being told its going to be 06.00 the next day. All in all not bad and was swiftly taken to the Hilton for the night.
Next morning arrived at Check-in and was told flight was departing at 07.30 due to an aircraft change. at 07.15 boarding commenced and to be fair to MAN it was done in rows ie 11-20 10-1 etc but the announcements not very audable. on the aircraft warmly greeted by happy crew and the aircraft looked clean and was very spacious. i was seated in row 1C which i was given free at checkin as i was travelling alone and it was going spare apparently.
07.45 Capt welcomed us and apologised for the long delay it was due to portugal 's strike and the aircraft having a few technical issues missed its slot when the ATC closed, so not really Monarchs fault. 08.10 we were airbourne smooth flight and was offered breakfast fairly early on. drinks followed by a duty free run, halfway through the flight 1st officer gave us a warm 10 min talk about the flight the route and obersations from the windows. This was followed by another drinks run and a last minute duty free run and by this time i was tempted to make a purchase of my allowance of 200 cigarettes and some aftershave.
We began our decent at 11.40 and we seemed to approach TFS very quickly and we touched down shortly after 12.10 ahead of schedule as well apparently. Exiting the aircraft was very quick and the baggage collect was all done by 12.45.
Return Flight back to MAN was also delayed by 6hrs but TFS staff were very knowledgeable and friendly were given a 7euro voucher for a drink and snack. again the flight was uneventful cabin crew friendly and the same pilots on return as outbound which i thought was strange as i never really had a return flight with the same crew this time i was seated in row 11B great seat as its an exit seat only draw back was the fact that its very cold by the door but its to be expected and a cup of coffee soon warmed me up. Arrived back in MAN 7 Hrs later than scheduled and was not happy at the way the UK boarder agency take so long in processing British passport holders e-gates were not working. then the infamous MAN wait for luggage 1hr after landing the bags slowly dribbled through.
Monarch have there good and bad points but this flight was good even though i lost 1 days holiday due to delays They have compensated me very quickly. Im due to fly again on 13th October to LPA so i will place a review after i get back.
This was the first time I had flown with Monarch. I chose them mainly through price and the fact that I could pre book my seat.
We had a slight delay on departure due to Monarch wanting to do their own security check of the plane and I thought that the lady who checked me in could have been a bit happier - these people need to understand that peoples holidays start when they check in! Our boarding was also at a gate that was already being used by a flight that had nearly finished boarding so it was a bit confusing (although I suppose this is more Luton's issue than Monarch!)
Air Hostesses welcome was very friendly, first impressions of my seat was ("OMG there is no leg room!") Whilst the leg room was quite limited it was ample for the 2 1/2 hour flight and pretty comfortable. Any longer I think I would have struggled. There was no IFE so I cannot comment on that. Drinks were no dearer or cheaper than any other flight I have been on lately.
Inward flight greeting was just as friendly and plane just as comfortable. I did purchase a Cheese and Tomato toastie and to be honest I was pretty dissapointed with the way it looked, however it tasted ok and filled a gap as I was quite hungry :)
Would I fly Monarch again? Yes, but only short haul :)
Monarch - The delay airline
Manchester to Tenerife 5 hours delay, given a £5 voucher!!!!! Tenerfife to Manchester 4 hours delay given a 5eu voucher!!!
Friends flight Manchester to Tenerife 4.5 hours delay Tenerife to Manchester 1 hours delay
Never been delayed with Ryanair
I pre-booked seats with Monarch for flights 14th/28th July to/from Luton/Palma - over the phone around 4 weeks before travel. Got confirmation in the post.
When I arrived at Luton the pre-booked seats were in the ether somewhere and I spent 20 minutes at check-in trying to sort out why they unilaterally decided to place me and my wife in adult-only extra leg room seats whilst placing 3 rows away our 3 special needs children (including a 4-year-old with real behaviour problems). To cap that we were told "that's it" there was no alternative!
When I asked to see a manager things changed and the female staff started furiously typing without keeping me informed and eventually gave us 5 seats together. The return flight again saw my pre-booked fly off into the ether but at least the Spanish staff were far more courteous and they gave us seats together without a fuss.
Added to all this I wasn't able to discern any means of acceptable contact with Monarch to talk to them about my return flight from my holiday. I sent the Customer Relations an email explaining my very poor experience at Luton and asking for information about my return seats. All I got from that was a reply promising a further response in 3 WEEKS!!!! But of course when they got round to looking at my email 3 weeks or whatever later they must have decided we had returned so why bother to respond!!!
Icing on the cake is I wrote a letter of complaint and request for a refund immediately on my return - almost 3 weeks ago now - and not a sausage. Not even an acknowledgement of my letter.
This is criminal to my mind - take customers money for a service you don't provide then ignore a request for a refund!
Are they doing this to other people and getting away with murder?
First time we have flew with Monarch and will be the last.
Departed from Manchester to Sandford on 22nd June outward flight was okay only problems being the entertainment depending on where you sat determined how good your viewing was of screen earphones only worked in one ear due to problem with unit.
Food okay but not much room between seats to comfortably eat, and drinks continued to slide as nowhere for you to sit them on tray.
Seat are too close together and you feel cramped. flight on way home was even worse due to flying through the night there is hardly any room to sit far less sleep we were delayed for 2hrs and although totally shattered was too uncomfortable to sleep. Same meal on way out on the way back minus water.
Experience overall was memorable but for all wrong reasons oh and when landed in sandford had to stay on plane as problem with electric and also smoke coming from aircon so much competition about Monarch really need to get their finger out and sort the issues ASAP.
The Carr family Manchester to Sandford June 2012
flyboy284 flew Monarch Airlines (07/07/2012 09:14)
Cannot praise the entire crew enough for their help and professionalism during a difficult flight for myself, wife and son.
My son was under sedation having just been released from hospital in Heraklion. My booking was made just a few hours before and I managed to get additional leg room seating. The seats were the most comfortable I have sat in for many a while, I am a big fella but there was plenty of room.
The cabin crew could not do enough for us and always had a smile on their face. Well done Monarch I will definately use you again if you are flying the route I want
Schmal1975 flew Monarch Airlines Economy (long-haul) (14/06/2012 13:01)
When I booked my holiday to Rhodes, Greece through Thomson, I expected to be flying with Thomson as I have on previous occasions. However on this occasions they had sub contracted out the flight to Monarch.
Monarch spoiled and cheapened my holiday experience at both ends. They have tired old aircraft, the seat backs stop below the neck so provide no support for comfort or safety; you would get your neck snapped in a collision - i.e. they are dangerous!
The cabin was extremely cramped and uncomfortable with no room for any movement (unless you are a hobbit) extremely awkward when other passengers need to move. There was not even enough room to lower the meal tray properly it ended up resting on the arm rests and my knee and got even worse when the passenger in front reclined their seat.
The air was dry and got progressively staler throughout the flight, and there was not even the basic provision of air nozzles to control airflow. Both my partner and I are suffering from throat and chest infections/irritation post flight.
The air hostesses were only interested in selling more product and there were far too few rubbish collections and nowhere to store rubbish because there was no room. It was generally an experience of slow torture and time seemed to slow down.
Until now for me personally, Ryan Air held the crown for worst customer experience, but they make Monarch look like rank amateurs in comparison. Had I known what the travelling conditions would be like, I would never have booked the holiday in a million years.
frances45 flew Monarch Airlines (23/05/2012 16:34)
I am a little disappointed with the above flights as I have always considered Monarch to be one of the better airlines and this certainly was not the case on this occasion.
The outward flight was o.k. but our return flight was another matter. The legroom was disgraceful - I am 5ft 6ins and there was about an inch betwen my legs and the seat in front. My husband, unfortunately, is over 6ft and was cramped with his legs touching the seat in front for the whole journey of over 4 hours.
There was no inflight entertainment and not even anywhere to plug headphones in.
There were seats in the extra legroom section but at £25 per person we thought this was outrageous. From this experience we certainly would not, through choice, be choosing Monarch again.
I see, from your ratings, that we are not the only dissatisfied customers.
I would just like to add about everyone having a moan about the drinks prices.
These are prices you would pay in a bar /restaurant. Think about it...... Someone has to pack the bars on board, the someone has to deliver them and load them on the aircraft.
Someone then has to sell them. The airline has to pay for the fuel to carry them on board the aircraft. Then some one has to decanter the aircraft after the flight, again someone has to repackage the bars ready for the next flight.
Monarch dont do the catering for the flight, an outside caterer does I.e alpha, gate gourmet or lsg sky chefs. They charge the inline the price for the drink, then the airline has to make the money on top of that to pay crew commission for selling it and make a profit. So your 30p can now becomes 60p when monarch add their take. Then add 10% that the crew get for commission, and the rest is costs of getting it on and off the aircraft.
The prices are realistic and there is not endless amounts of storage space on an aircraft, so small cans are more economical. You pay up to £2.50 for a soft drink in a restraunt/ bar so where do they get that price from. Sorry to moan, but you need to look at the bigger picture about prices and how it actually gets onto the plane first and not take advantage to the fact that it's just there!!!!
Regarding legroom yes it's tight and too many seats, but how low a price was your ticket and why was it that low????
Have to admit I was not looking forwards to flying with Monarch after reviews and here'say. Booked a weekend to Alicante and their prices came out cheapest, so booked.
I booked online, checked in online, selected my seat and only had hand luggage (10kg allowance) so it was straight to the gate on the day. Because I paid online via paypal, there were no additional credit card charges which is a bonus.
On the way out, the gate staff noted that my self-printed boarding pass hadn't printed properly, so make sure yours is!
There was no hassle outbound, but she explained that overseas staff might not be so understanding - meant I had to find an internet cafe whilst away to re-print return boarding cards.
My seat was the first row behind the extra leg room rows. Cost was £5.99 per person, each way which included the online check-in charge. Very reasonable compared to other airlines I thought.
The plane was a bit tired inside, but clean and tidy. Seats were comfortable enough for the short flight, and at 6'3" tall, leg room was bearable on my aisle seat. Drinks service was ok, a bit slow as they seem to keep running out of stuff.
Flight landed on time despite being late taking off due to de-icing.
The return flight was similar standard. A different A321 which had a different seat layout.
My partner and I always book seats across the aisle. We had 8c and 8d. Bizarely, the weren't actually across the aisle from each other. 8d was actuall a row back!! That's not visible on the online plans when you select your seat online, so be careful.
Flight took off on time, but due to strong headwind, was about 15 mins late landing. A fair bit of turbulence too and a heavy landing.
Overall, this was a good flight and I'd have no problem booking again (and already have) with monarch, and would definitely choose them over Ryanair or even Thomson's 757's.
I have no idea why there's such bad reviews? I personally think this is the best airline around.
I recently came back from Palma De Majorca and may I say, absolutely fantastic service from everyone involved in the flight!
The aircraft was clean, spacious and actually quite quiet. On the way to the destination we flew by a Boeing 757-200 (my favourite aircraft) and we we're due to fly back on the Boeing 757-200 as well but unfortunately, about 15 minutes into the flight we ran into an air emergency 'Code Bravo' (engine failure) and had to make an emergency landing back at the airport.
But not all was bad, emergency services were quick on the scene as we touched down, following us down the runway until finally they expected the aircraft and told the pilots it was safe to take us back to the gate to unload.
Well, this was at 00:00 hours and they managed to find a 4 start hotel for all of the passengers on board with free breakfast and drink, the hotel was right outside the royal port of Majorca and was stunning!
The next day they got coaches for us all to be taken back to the airport at 12:00 hours for a flight that was due at 14:00 hours and the flight was on time.
The pilots and cabin crew understood what had happened the day before and tried to make the flight as comfortable as possible as people we're still a bit shook-up from the day before, and yet again another clean, spacious aircraft which was the Airbus A321 (my other favourite aircraft).
I have heard story's of other airlines just leaving the passengers at the gate to sleep, so to be quite honest with you all, this is a top notch airlines and you cannot fault it as many other people have said. If you are going to be flying with Monarch soon and your a bit worried about flying with them, don't be! You will have a very pleasant journey!
So this has defiantly made me want to fly for this airline in the future and I really, really hope I will be able to get into the Monarch pilot cadet programme, so who knows, maybe I will be flying you in the future?
Travelled on Monarch A321 premium economy twice to Larnaca in Cyprus last year. 34" pitch was very comfortable for a short haul flight and Priority check in was a nice touch too. Recommended if you can add this too your booking for under £75
After reading reviews on your airline which I might add are bad, no one long haul had a good word to say of your seating plan too tight, and I might add ive been told this from people who have traveled long haul that they will not fly with monach again, WHY DONT YOU DO SOMETHING ABOUT IT.
You have got a bad reputation my friends have just come back from Goa with your airline and said it was most uncomfortable and never again they love Goa but not your airline seats.
Now I to have booked to Goa with your airline and after what has come to my attention about your seats went on site to read reviews and long haul ALL BAD? I and my party of four are thinking of canceling our holiday to book with another airline. I dont understand why you leave your airline with such a bad reputation when it dont take much common sense to see whats wrong TO MANY SEATS.
These planes are old, tired and in need of replacement. A300-600 out and back to Malaga. Same aircraft on both legs. The A300-600 is an old plane - no individual passenger air vent and generally old interior.
Seats were ok, but very cramped. This is high density seating, and the E seats are probably best avoided - right in the middle of this twin aisle plane.
Punctuality poor - the plane required a 'maintenance procedure' before departing. Turning out to be a problem with the instruments (PFD and speed tape not working correctly on the captain's side). Monarch engineering fixed this, but with a 2 hour delay. Pretty standard for monarch these days (on these A300s at least).
We were sat near the back and really bad smell of what must have been burning oil or Jet A1 coming through the aircon for 2-3 minutes after engine start on both legs of the journey. C.C said it was normal but lots of visibly anxious passengers.
I think monarch just need to ditch these old planes and offer something that is reliable and more modern. I will fly with EZY in future on their brand new A319s
paulraper flew Monarch Airlines (25/01/2012 00:39)
My wife and i have just tried to book seats on a Monarch flight to Lesvos in May 2012. We have been told it will cost another £32 just for the privilege of sitting next to my wife.
Other airlines let you select specific seats (if available) if you pay about the same extra price, ie front, back, window, aisle but not Monarch, we could be seated anywhere, but we would be together and for that the charge is £8 per person each way.
I would not use Monarch ever again. If the holiday we were after included Monarch we would either change the destination or the travel agents.
I hate being taken for a mug, Monarch probably never read these pages but this is just a warning to anyone else.
Flight from Gatwick to Goa 24 DEC on A330 not too bad on the way there, service of the drinks was painful to watch as it was too slow as staff were constantly running out of change,the prices and the size of the cans of soft drink and beer was a joke,but aside from this i got to goa quick and direct which is what i paid for and why i chose them.
The return flight on 8 of jan this is where the nightmare began.
The flight depature on my ticket said 12.00 pm, the gates did not open till 12.00.
We had to get on a bus to get on the plane,which being goa the pack like sardines.When we got to the plane,they were still unloading rubbish from the flight before,so we were left on the bus packed like sardines in hot hot weather my daughter nearly passed out.The bus driver eventually opened the doors,but no one said it was safe and ready to get out to board the plane so we where still stuck on the bus.this lasted about 20 mins,but in hot weather it felt like a long time. Eventually one of the passengers said "sod it lets just get out"so we all got out,but they were still taking out the rubbish.
When i got on the plane i noticed the plane was smaller than usual. Then we got told "this is not the plane you booked its a A300 and also there will be an hour stop over in Kuwait to change over staff and refuel."
I have been on a A300 on short haul flight which is just about ok,but on a long haul,its a joke.
Everyone was thirsty because of being left on the bus in the hot weather,and as usual the service for the drinks was painful, after a while the back if the plane where the toilets are smelled like a sewer, passed on the food because the smell of it put me off.
When we stopped in Kuwait no drinks where offered, it got very hot and stuffy and the smell of the toilets made it worse,we also had the smell of fuel drafting in.
Eventually got back to the uk at 8.15pm not 5.05pm as stated on my ticket,had to drive back to Devon, got home at 2.30am.I am self employed and have to get up 5.30am so because of this i have missed a days work.
Not happy never again,i would rather pay extra money on a scheduled flight with a change of plane,as it would cost the same as you pay over the odds for there inflight drinks etc...
Have flown Monarch for 4 Years back and forth to Lanzarote, this one way return flight back to Manchester (My outbound was with JET2) was by far the most uncomfortable and cramped seating ever, together with an old A300 aircraft. However the take off, flight and landing was extremely smooth.
As for the Pre ordered meal "POOR", the on board snacks looked much better. This flight was "Cattle Class" Monarch will lose passengers, because of seating comfort which on Jet2 which was very good.
A fairly good flight. Excellent value for money. Not many of the frills you would get from a full-service airline but a good experience when compared to other low-cost carriers.
Pre-ordered breakfast, which arrives in a hybrid box/bag. Generously sized fresh orange juice served with hot breakfast consisting of sausage, scrambled egg, hash browns and beans and a small pot of granola with yoghurt. Adequate but not outstanding.
This was the most horrendous flight I've ever taken, even though I paid for a premium seat it was so narrow, it was like trying to fit a cork into a bottle (age has produced a little spread, but not to that extent) and because I suffer from sciatica in my right thigh, being wedged tight into this cramped tiny space was NOT conducive to a pain free journey.
My flight was short only from ALC....how anyone can contend with medium haul on this aircraft.
Well what a flight it was just like being back in 2008 well it was the same aircraft G-SMAN.
The crew were invisible throughout most of the flight.
However unlike in 2008 the hot meal was burnt not frozen and the air conditioning still smokes and the seats i'm sure dont have a 30" seat pitch and they feel smaller than on its sister aircraft G-EOMA.
Also the over head lockers hold less and the overhead TV moniters are smaller and not as clear. Also the cabin and the exterior were dirty.
Despite departing one hour early we arrived on time before but were stuck on the aircraft for 30 min after landing because Monarch didn't have a gate and then when we got one it broke down and they got the stairs up and then removed them because the bridge started to work again this meant waiting on the aircraft for another 30 mins.
However there was only one surprise and that was that the breakfast nice for the first time in years. However the baggage was another problem 2 of the 4 bags were damaged 1 was dirty and the other was broken. Also just like the outbound flight all the products onboured were over priced so buy in the airport.
On the outbound flight from Gatwick to Sanford Orlando I was on G-EOMA to youngest of the two Airbus A330-200 operated by Monarch and having traveled on the same route in 2008 I was feeliing positive after seeing lots of good reviews for this aircraft but how wrong was I.
The problem started a check-in the same place I had a problem with them last time exsept this time it was not monarch fault. There was more then 4 parties on boured the aircraft with the same last name the and some how all of us were checked in by the same person who usaly works for Afriqiyah Airways but as they are not curranty operating in or out of Gatwick he was covering on the monarch check in. He did not know what we was doing his customer servis was apauling and when a member of monarch staff offered to help he just blanked her and than after she asked a fuw more times he told here to leave him alone and he dont take orders from femails.
We were at check-in for 1h and 15m trying to get 4 bags checked in. Once this was over we hit our next problem a 2 hour delay because he and other people (who worked for swiss port) got all the baggage tags wrong so the aircraft could not leave monarch could not locat one of our bags and about 20 others. The aircraft then left not knowing what bags were on the aircaft. when we arrived in Sanford Orlando we discuvered that all abags got there and our flight has bags that were meant to go to Faro some of the missing bags monarch fouend and ot promition to put them on the last Virgin Atlantic flight to Orlando but some bags went to Faro.
However the flight was unexpected the food was better and the entertanment was a bit better but they still need to work on it. the seat were more comfortable and had a 30" seat pitch that makes it very cramped. the crew were the same as userwas invisable most of the time but the were kind however the services were a little slow and then there was three miricales: 1) there was no terbulance, 2) the piolet managed to get us there 15 mis early dispite that 2 hour dilay and 3) the hot meal was nice but the breackfast was the same as in 2008 some cheap cornflake and long life milk and ones again i did not see one pereson eat them.
Im going to finish by saying that i would travel to Orlando with monarch but only if the could garontey that they are going to be using G-EOMA on both legs as we reterned home on G-SMAN again and the flight was the compleat opersit and repeat of 2008. the review for this flight will follow shortly.
One more for all monarch flights buy bottels of drinks in the airport as thet are over priced. In gatwick 750ml battle of water 2 for £2.50 on the plan £2.00 for a 250ml bottel. A can of pop £1.10 of the same size cans that ASDA sell for 25p each or 5 for £1.00 thats just a warning.
I have flown on this type of aircraft many times, but only with Monarch. The seating is very tight...they do pack them in! These planes are now very old indeed and they are showing there age. The service is good as always with Monarch....very BA `ish lots of lipstick and smiles.
davidlloyd flew Monarch Airlines Economy (short haul) (01/06/2011 13:56)
very good flight to pafos may 15 & 29. flight attendants very good . pre-booked seats on both flights.unfortunately we were not able to sit in the booked seats on return journey. indeed we were sat either side of the aisle. is it worthwhile pre- booking seats? food was good on both flights. we would fly with monarch again.
I see reviews complain of poor seat pitch on the A330s. I am 6ft2 and I had no issues with seat pitch. Great aircraft and staff. As usual Monarch are a great airline, were on time and the prices were keen as ever. Flew from Gatwick to Luxor and back on G-SMAN.
I have flown on these venerable old girls on many occasions to Luxor and other destinations. Whilst getting on in years now they are well maintained and above average internally. Good enough space, cracking service and generally a pleasure to fly in... as is Monarch in general.
Travelled with my family on a Monarch Schedule service from Manchester to Lanzarote. Booking on line was easy - but the price first displayed is not what you pay. As with many budget airlines you have to pay for all the extras - seat selection, food and checked baggage. This added another £400 onto the basic price of the flight. Monarch have a good thing with check in though as the flight is open up to 18 days before departure meaning you dont have to queue and can use the fast baggage drop meanign the wait time at the aiport in minimsed. Upon arrival at check in though we were stung for 'excess' weight in our checked baggage even though we were still well under on our hand luggage. Note to self for future is make use of the hand luggage allowance and reduce the hold luggage weight. Boarding was prompt and the flight left on time. We were travelling on an Airbus A321 with a 2 class interior. Standard travel class and Premium. We opted for the second as I didn't fancy 4 hrs in a seat with only a 29" seat pitch. The Premium seats are located in rows 1-8 on the plane and give you an extra 5" of leg room and are well worth it. The cabin of the aircraft was clean and we sat in seats 2A,B,C & D. Not all flights on Monarch have entertainment but ours did. It is called the 'On Air' system and plays a selection of TV programmes. I found the selection not that suitable for children and the sound quality in my seat was particularly bad. Therefore, we didn't bother watching the TV and played on my ipad instead - making me pleased we hadn't paid the £2.50 that they charge for the headsets. Shrotly after take off we were presented with our meal which we had pre-booked when I booked the flight. This consisted of a hot breakfast, muffin, fruit and a drink. The meals when pre-booked are £6.50 per leg but are actually quite decent when you consider the preice of food in the airport terminal. The cabin crew were quite pleasant and catered to the needs of the customers well. Our flight arrived into Lanzarote 25mins early and the landing was excellent. The return journey was very similar though the TV entertainment was alittle better than the outbound flight. All in all - the service offered by Monarch isn't bad. The 'scheduled' service sits somewhere between the budget airlines and the mainstream airlines. I have booked to travel with them again - so it must be OK.
I am a happy jetsetter, i have travelling all over europe before i got married, places like Tenerife, Tangiers, Romania, and on every airplane i have travelled with has been a lovely expirence and the airhostesses have been marvellous. I am now introducing my husband on aircraft flights and it was his first time last summer in 2010 and he loved it, we always try to get the wing area so that we can see what is going on, on the ground, i have to say i have never been air sick i would rather travel by air than by boat.I get so excited when i am in my seat on the airplane as i am waiting patiently waiting for the plane to taxi down the runway and take off i look forward to that. If i was a bit more richer i wouldn't mind going on a airplane every day of the week. I would recommend anyone to try flying its ao thrilling and magical expirence you never forget.
Monarch's 757s are very old and have overhead TV screens that are difficult to see. Six hours on this plane, with its very cramped seating, is more than enough, but bearable if you're not too tall. If you are, opt for a premium seat which do offer lots of space.
The crew on the flight to the Gambia were very good, but then they get to stay in the country for four nights, so they were bound to be in a good mood.
As this was a charter flight, there was food provided. A cardboard lunchbox contained a hot dish, bread, cheese and biscuits, desert and fruit which was quite okay. The problem due to the cramped space, was finding enough room to fit all the things on the tiny tray.
Overall, not as grim as it could have been and no worse than any other charter airline, which is your only way of getting to this country. Take a book, get out of your seat as often as you can and be prepared to pay for most things outside of the meal service, such as bottles of water.
went to Faro ex cork on a monarch A321 aircraft on a package holiday . It was the worst flight i was ever been on in both directions! i am 6 foot 2 inches i could not fit in the seat due to the leg room being so tiny. could not lower dinnear tray and could not open out a paper. plane was very old and it showed inside. departure was 3 hours late leaving Cork. No excuse or compensation like a meal offered. On the Return journey we landed much to fast at Cork and Plane allmost overshot Runway. Fire Crew were out on Runway on our exiting plane.Very frightening experience. Captain told us on leaving that Andy the 1st officer would be flying the plane to Cork? Proberbly did the landing too!! The drinks/foods are a rip off on board/two small mixer cans of pepsi was 3euro 50 cent!Never again Monarch!! would take Ryanair any day over them and that doesent say much!!
Recently flew BHX-TFS with Monarch.
Outbound journey was on time, the plane inside was clean, however the interior doesn't look appealing at the best of times. The service was good, but the cabin crew seemed somewhat rude and not interested in passenger needs. The legroom, in the standard class, is quite abismal! I'm 14, and 5'8, and my knees were touching the seat in front! For a 4 hour flight, it was uncomftable! No entertainment was showed either, which for a scheduled flight of its length, should be compulsary.
The return journey was a nightmare to say the least. The aircraft that we flew on had a technical fault in Birmingham prior to departure, and therefore was 4 hours,30 mins. late departing birmingham. By the time it reached us in tenerife, all the passengers were tired, as it was 1am, 4 hours past our scheduled departure time! We managed to get extra legroom seats, which if you are to travel with Monarch, is a must! The service inbound was much better; the cabin crew were great despite the time of the night, and were not one bit rude. It was somewhat of a mystery however, although the saftey briefing was shown on TV screens, no IFE boxes or entertainment was shown during the flight.
Overall, a decent experience flying Monarch airlines, however the legroom is abismal and the crews need to seem more interested doing their job!
My first flight was in July 2010 with monarch airlines.....the hostesses were very polite and helpful especially for us disabled folk,the captain kept us informed during our flight regarding weather places and delays..the whole experience was better than what I thought,so I have booked up again with them...
My partner and I flew on MON1875 from Lesbos to Manchester on Monarch's Boeing 757-200. Despite being 22 years old (G-MONK), this is my favourite aircraft in the Monarch fleet - it's a pity that Boeing's answer to demise of the 757 is merely a stretched version of the super-inferior 737 and the Airbus just doesn't do it for me.
Anyway, to my review. Boarding was 15 minutes late due to the aircraft not being able to get on stand due to previous aircraft. Lesbos airport is very small for jet aircraft.
Our flight was a full blown charter by Thomas Cook so seats were not available through Monarch's web site and nor were ancillary items - we booked the in flight meal through TC when booking our holiday but did manage to book another ancillary that's a real clincher when flying Monarch and that is 'extra legroom seats'. Boy was it worth it! As this was a charter the seat plan had been assembled by Monarch before check in even opened and we were given seats 10 B/C - these the are first row behind the main boarding/exit door so had unlimited legroom - there's also no 'A' seat so as a couple, they were ideal seats. Monarch do have 40+ legroom seats on the 757 and looking at some of the non exit located seats, they too were generous. The cost for this was just £62 for the two of us, return. Now, what would my opinion be of Monarch if we hadn't selected extra legroom seats? Well, to be frank, I'd be fuming. Looking at the misery on the faces of those sat in 29" pitch I felt like a King. Seat pitch in standard seats on Monarch is, let's be honest, appalling - it has to be right down there with Thomas Cook Airlines. Then again, First Choice's 757 pitch is also very tight. This is where easyJet and Ryanair win - I never feel crammed in on their aircraft.
The meal was ok - sausage mash with peas. Sadly the meals are now just handed out in naff looking cardboard boxes without any imagination in terms of presentation. Still, flavour was good and the food was piping hot. You don't get any free drinks on Monarch so we bought a fun size Tomato Juice and Lemonade which came to two pounds sterling.
The staff were very cheerful and I didn't see them sat around talking at any point, they really were taking care of customers.
Overall, take it from someone who has flown many many times, never, ever, fly in Monarch's standard seats - they are gruesome. Pay for extra legroom and you'll have just as nice a flight as we did.
NELSONIS1 flew Monarch Airlines (24/04/2010 15:35)
I fly 4 or 5 times a year to Lanzarote mostly with Monarch, which is the best of the bunch. Last Flight Jan -10.
Flight was part of a Cosmos package to the island of Gan in Maldives. Never, never again will my partner and myself fly Monarch. Tiny seats, nil legroom, indifferent cabin crew, industrial slop as hot meals, poor entertainment package and overpushed and overpriced drinks/snacks. I've flown with the military and worldwide with many airlines and private operators for over 40 years, yet this was the worst flying experience I've ever encountered and I've even been involved in aircraft accidents!!!!!! It was so bad my partner was reduced to tears on the return leg because of the appalling experience. Yet, the Cosmos package itself and their staff/representative was the BEST holiday experience we've ever had - they went the 'extra mile' to make our special break so very memorable. If we use them again we WILL NOT fly Monarch............
Monarch seat pitch is questionable and next time I fly with them I am going to measure the distance between the seats. Its impossible to open a newspaper (which they used to give out free) and many passengers complain that they have difficulty lowering the table tray as there is so little room. No shortage of space as many budget flights have a low seat occupancy so more room is available but of course if they made you more comfortable theywouldnt sell the extra leg room seats. On the other hand you may be persuaded to fly with them again.
We have flown on many scheduled airlines and were impressed with the level of service on a recent Monarch flight to Eygpt, February 2010. The crew were very polite, courteous and customer focussed. This was wonderfully refreshing and it did not feel like a Charter flight.
We recently flew Upper Class from LAX and I have to say the Monarch attention to detail came very close to our transatlantic experience. Choice between fixing their lippy or helping a passenger? no contest for the Monarch team - they were on automatic pilot to assist in anyway they could. Although we had an issue with the extra legroom seats 31E and 31D. Senior crew made an announcement asking passengers to respect those who had paid for a exit seats. This was unfortunately in vain. Next they went out of their way to find us alternative seats, and this was without asking. The alternative seats were cramped but this is an issue I will take up with the airline seperately.
For the first time in my aeronautical travelling, the meal looked good, was edible, tasty and delicious! Well done Monarch - I am suprised to say I want to fly with you again - a fabulous icing on the cake to a wonderful holiday to celebrate our 20th wedding anniversary.
Inbound flight 11 February 2010 17h30 - please pass on our thanks to the crew
Prompt on time service, plenty of check in staff at Gatwick. Good price, average on board service.
I have been on the Monarch Airlines Airbis A320-200 twice now and the crew were nice both times however they claim there is a 28" seatpich but it feels like is not any seatpitch as there is no room between the seats onboard.
Me and my family went from Gatwick to Sanford and back.
We only flew back on the Airbus A330-200 on the return trip because it was broken on the way out so we were put on a old Omni Air DC-10-30 which turned out to be the best flight of the two.
On the A330 there is a cramped 3-3-3 configuraton and only a 30" seatpitch which is the smallest seatpitch operated by any airline on long haul routes in the UK. Despite it only 9 years old it still had the origonal seats in it and the wools were peeling away. The plane was mistreated and over used.
The crew were terrible and most rude, also you only get 3 over priced mini drinks, tea and coffee still seved with meils. The dinner was stone cold and the breakfast contaned a carton of long life milk, a boil of cheap corn flakes (not Kellogg's), a yoghurt nutrogran bar and a very dry mini muffin. Most people on the flight did not eat for 8h30m.
They did not have half the items for sale they advertise. The entertanment was terrible there were about 12-14 TV's in economy scatterd down the centreof the plane showing lots of moves and TV shows no one has ever seen or heard of. THERE ARE NO SEATBACK TV'S IN ECONOMY!
When we arived in Gatwick we found out that most of the bags had been sent to Cardiff we were lucky our bags were in Gatwick.
To sum up they were unconfortable, boring, had bad food and rude. I would not send any one with Monarch even if they were one of the cheapest. I would pay a tiny bit more and go with someone half decent next time.
They were the worst airline I have ever been with in my life.
London Gatwick to Dalaman, Turkey. Check in and boarding handled by SwissPort. The check in was as you would expect: moody staff, bad manners, etc. The south terminal at Gatwick has been modernised and has a good range of restaurants and shops. Boarding was normal, the seats onboard this aircraft are small, we firstly stat in two 4 then row 19 and the pitch is very small. The breakfast service was quick and the food half decent. There was a good range of duty free onboard.
Do not recomend this aircraft. A rather tired looking aircraft with narrow seats. The exterior as well as the interior shows the age of this A300. Flew from Manchester to Palma de Mallorca and back, and it felt like one of the longest flights I've been on although its was a couple of hours. A noisy and vibrating flight!? both ways. Aircon (only operated by the cockpit) did not work on ground, so before take off in Palma it must have been +40 C inside. And as we did our emergency landing in Manchester with most of the citys fire & rescue brigade escorting our flight as far from the terminal as possible, I did think the aircraft had shown its true age.