Class rating 7.2
- Boarding 7.4
- Seat for sitting 7.2
- Seat for sleeping 5.1
- Service 7.7
- Entertainment 6.3
- Food & drink 7.3
- Punctuality 8.1
- Baggage 7.3
- Of course, your ratings vary widely for different classes. Choose one below for full details.
- B747-400 (Config. 2) - 7.4
- A330-300 - 8.9
- A340-300 (Config. 1) - 7.6
- A340-600 (Config. 1) - 7.5
- B737-300 - 7.8
- A380-800 - 6.3
- B737-500 - 5.8
- ATR72-500 - 0.0
- CRJ700 - 7.5
- CRJ900 - 6.9
- Embraer 195 - 0.0
- Embraer 190 - 0.0
- A340-300 (Config. 2) - 0.0
- A340-300 (Config. 3) - 0.0
- A340-600 (Config. 2) - 8.6
- A319 - 0.0
- A320 - 8.8
- A321 - 7.3
- B747-8 (Config. 2) - 0.0
- B747-400 (Config. 1) - 0.0
- A340-600 (Config. 3) - 0.0
- Bombardier Q400 - 0.0
- B737-800 (Lufthansa Business Jet) - 0.0
- B747-8 (Config. 1) - 6.0
See what everyone's saying about Lufthansa. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
LH Business MUC EWR 8 hours 50 minutes
Flew in on KM and made my way through passport control to the senator lounge, where I had a very pleasant lunch of meatballs and pickled red cabbage, washed down with a glass of trocken (not Henkel.)
Got a couple of hours or work done and then it was time to go to the gate, which was straight forward, apart form the G4S asking to see a copy of my ESTA, which I finally had to explain several times (eventually, ironically) was an ESTA, not a STA, because it exists in the virtual world and I don't carry a copy of it (just the reference number.)
Once again, the MUC experience was excellent, so easy to transfer from one flight to another.
Boarding commenced promptly, with first, business, *premium card holders and families with small kids.
I was greeted in a friendly manner at the door and directed to 3G, which was a bulkhead seat in the first business cabin and featured the famous 'Eddie the Eagle' practice slope when fully reclined.
I found a 50cl bottle of water in the seat, along with an extraordinary amenity kit, not because the contents were special, but because it featured the weirdest plastic container I've ever encountered on an aeroplane - it looks as if if could contain a set of screwdrivers and had an ominous notice declaring 'this is not a toy.' Damn, no fun allowed, then. As I carry my own amenity kit of great mask (EY), proper earplugs and hairbrush, I promptly disposed of the contents of the LH kit and trousered the container - it will make a great protective cover for my backup hard drive, in the office. (I have tried to find a pix of this amazing thing on the net, but it is not there - not to be confused with the cute Rimowa amenity kit they hand out in first class.)
After all the excitement and novelty of my new 'non-toy', I took a glass of something white, sparkling and pleasant and then we departed on time.
Lunch was an elegant starter, followed by choice of shrimps or a couple of other dishes, sorry I can't remember and I really can't be arsed to write down the fatuous names that airline chefs use to describe a bit of fish or meat. Anyway, it was very good and I washed it down with a glass of spruedelwasser (my favourite German word, for Martyn S.)
After lunch and bearing in mind that it was a longish flight, I decided to do some more work and found that the ski slope seat was excellent for sitting and working, with the table being easy to position; the only neg was that the power to my laptop kept dropping out every 10-15 mins, requiring a 2 min wait to restore it. The crew reset the seat, but it persisted.
I finished my work by mid atlantic (delighted, as I had managed a day's worth in the combination of KM/LH lounge/aircraft) and decided to crank the seat back and listen to some music on my iPod, which passed a very pleasant hour or two, especially as this was one of the smoothest TATL legs I've had, not a bump between feet wet on the western Irish cost, to St John's. The seat isn't the best for sleeping (mind you, having done a lot of TATL in Y, earlier in my career, it is pure luxury compared to the back), but in the 'Z' position, it is really relaxing for snoozing on a lazy Monday afternoon.
The crew were super, really friendly and they brought juice/water round every 45 mins or so, as well as making it clear that they would be pleased to bring whatever else was requested.
I then decided to watch a movie, whoever said that Germans don't have a sense of humour? The screen and (lack of) content made BA's IFE look best in class and this was the worst aspect of the flight, athough it was a minor matter as I found a film I liked and took the opportunity to relax ahead of what will be an energy consuming trip with meetings in NYC and San Francisco.
As we arrived at Novia Scotia, we finally found some jetstream activity and had a couple of mod turb encounters down the eastern seaboard of Canada and then off Maine, but nothing that required the crew to sit down or that interrupted the lovely soup and salad second meal (BA please note, this was proper catering, not a sad cellophane wrapped sandwich.)
The initial descent all went very well, but EWR then got a little busy and we were stacked somewhere near Poughskeepie for about half an hour, which was a pain, as was the recalcitrant jetty at Newark that delayed deplaning by 25 minutes.
Mercifully, depsite rumours of long queues due to the effects of the recent sequester, entry to the US was painless and swift, with a professional and courteous border control officer showing what a careful, but polite, inward immigration screening should look like.
Finished off with the AirTrain to P4 (parking and hotel shuttle stop) and then a 10 min minibus ride to the Doubletree on Frontage Rd, near the airport.
All, a very classy and professional flight showing that Lufthansa, on their day, are a quality airline.
This was my first trip on a A-380 and I was slightly disappointed - because it turned out exactly like any other Lufthansa long haul business class flight.
There was nothing special aboard the A380 - the small entertainment system screens, the same entertainment options and even the seat was not a fully flat bed. That was a disappointment - why would Lufthansa not fit their new fully flat business class seats in the A380?? Lufthansa has not tried to do anything fancy in the A380 - they have treated this as a huge plane where they can have lots of seats!!
The one difference from a 747 was the availability of a huge cabinet kind of space along the window. I could comfortably keep my laptop and other stuff, without having to keep that in the over head luggage area.
Food on the flight - good options and surprisingly, they did not run out of any options.
The flight from Frankfurt was in the new Z terminal. The terminal is huge and I actually enjoyed the rather long walk to the gate! The Business Lounge is quite crowded and finding a good place to relax is a bit of a challenge. The lounge has good beverage options and average food options. The shower rooms were clean and spacious.
All 4 legs my travel - Chennai to Frankfurt to Houston and back were classic Lufthansa. Efficient service, on-time flights. As a business traveler, I don't expect anything else.
FRA-JED, A340-300, Business Class
Check-in: Done in GVA where I started the journey
Connection at FRA: I was lucky to be able to go from an A gate to a B one, so no additional security screening. And passport control was smooth today. Nevertheless my boarding card was mentioning a certain gate and the screen at FRA, no gate at all so I went to the lounge close to that gate, only to be told the gate would now be at the other side of the terminal. Lovely.
Lounge: Poor as usual for "regular" business class travellers (i.e. who have no access to the First Class lounge). Smell of sausages and beer (well, this is FRA after all). Nice tough though: a couple of "yasumi relax chairs" (that are of course always busy). Full bar, but snack food only.
Boarding: smooth, using two jetways.
Seat: Still the poorest of the industry in Europe. Lie-flat (not horizontal) that hardly move from one position to another to the extent the passenger must sometime stand to action his seat. LH announced a new seat but the implementation will take a lot of time.
Food: LH has just implemented a new food standard in business class (long haul). While I was not impressed by the menu (which by essence subjective), the main dish comes now with a sauce that is put on when they serve. Got fish today and that was not bad. Limited choice of wine though...
IFE: Average compare to what can be found on-board nowadays. It does the job though with about 30 movies plus TV shows and a couple of other things such as CDs.
Service: attentive with a smile. A plus.
Conclusion: LH business class product remains one of the worse in Europe and FRA, by very far the worse hub! But LH goes to some destinations other airlines don't serve. This is however the only good reason to fly LH nowadays.
Lufthansa 747 Business Class Bangkok - Kuala Lumpur September 2012
Searching for fares within Asia, between the major gateways of HKG, BKK, KUL, and SIN, you can find many Airlines who take in 2 cities, flying in from different continents. This Lufthansa flight lands in from Frankfurt at Bangkok, then goes onto Kuala Lumpur. It has a very civilised time of 15.15hrs, and takes under approx 1hr 50 mins.
It is an older 747 (a Route which is being reviewed by LH as possible to cut), but fore this short-ish route within Asia, it offers much better service and comfort than smaller Aircraft by local Airlines. Thai run old 777's, Malaysian new 737's, and Air Asia A320 Aircraft, which are quite cramped.
Two seats in the nose of the 747 in the business cabin, offered great space, a quiet area, and though the seating was an older style cradle, a luxury for this route.
Meal service was a good 3 course hot lunch, and the staff were enthusiastic, friendly, and the atmosphere created was pleasant and restful. A little more turbulence is felt in this forward cabin on a 747, but be re-assured the wardrobe with your jacket is in the nose, bearing the full brunt of it!
I used a major UK search engine / agent to look at which Airlines flew this route and found LH flying in then on. The fare was much higher than when I looked at the Airline's website directly, so I booked directly on LH's website, with no credit card fees, clear seating options, and great deals.
Economy was at £86 inclusive of all taxes etc. Business which i booked, was at £167 each. (Thai started from £260, business on a regional 777, and Malaysian on 737-800's from £220).
Check for a good departure time, as many larger long haul Aircraft flying in maybe daily or only several times a week, and be late in the evening. If you take a one way, remember this aircraft will also return the same route later in the eve for other options to come back. Booking one ways can be useful and give a different Airline experience.
Fares are much lower if you take time to look to fly Between major cities in The Far East now, due to the low cost carriers taking much business.
This was a great deal, a treat always to take a 747, and luxurious for such a short flight. I Highly recommend taking the time to search out a long haul Aircraft stretching out to a 2nd destination, and you will find it can be the cheapest fare also!
Some four weeks before this flight, I had flown the reciprocal leg to SIN from MUC. It was so bad that I determined to take detailed notes for this review of the return leg (to FRA) in the expectation that it must be an improvement. It was not.
The flight boarded early, some 35 minutes before take-off. A glass of champagne was on offer, as normal, which was cleared well before push-back without the offer of a refill. The next contact with cabin crew did not happen until one full hour after take-off when a menu was presented followed by the drinks trolley.
The menu made for gloomy reading: a choice of three starters (salmon, striploin or blue cheese salad) and three main courses (turkey, fish or vegetable lasagne). The reality of the meal confirmed the gloom. The striploin was a bit of over-cooked beef with a teaspoon of onion marmalade and a lettuce leaf - tasteless, inadequate and sad. The fish was surprisingyly good, albeit lukewarm. There was no dessert. Service was agonisingly slow throughout. It being a German flight, I opted for a Riesling: it was flat - even stale - tasting; undrinkable. The only other white on offer was a very ordinary Chilean chardonnay. No digestif (cognac or liqueur) was offered: no chocolate or cheese either.
So far, so bad.
Time to settle to rest, even hopefully to sleep, which brings us to the seats, which are inexplicably described by Seat Guru as "standard business class". Configured 2-2-2, they are grossly uncomfortable. They are very hard and unyielding. They are narrow with rigid arms: the squab is too short. They incline only to some 165 degrees and drop away sharply towards the feet. I am far from over-weight (5' 10" and 165 lbs), but when reclining there was no room to place my arms at my side.
The shell is about 15" lower than is usual: this has two undesirable consequences: first, the tv screen is below chest height and can only be watched with the seat in the upright position (uncomfortable) or with the neck bent forwards (even more uncomfortable). Second, with the cabin in darkness, one insomniac with his reading light on lights up several rows around him. This is dreadful design.
The IFE was average, but I liked the external camera view during landing.
The toilets were surprisingly small. There were no combs, toothbrushes or toiletries except for two lonely little bottles of hand lotion. At the end of the flight they were dirty and one had run out of toilet paper.
Breakfast, when it came, was a stark choice - hot or cold. Cheesy eggs or cold meat & cheese. I elected to wait until I was in the arrivals lounge.
This was a bleak experience all round, characterised by cold, minimal efficiency. The crew were impersonal, perhaps wishing they were still on strike. Indeed, the ambience was very similar to that on BA when they were intermittently striking a year or two ago. The flight left me with a sore neck and back-ache: I also felt I had been cheated, paying top dollar for an inferior product.
Flew from Tel Aviv to Frankfurt then on to Vancouver: both flights with LH. This review concerns the FRA to YVR leg on A340-600 in business.
I was in the LH lounge when the boarding for the flight was announced so I headed to the gate which was a short distance away.
No boarding had commenced and (as with most European flights) a long line had already formed at the boarding area. The departure time passed and still neither the board nor any announcement suggested a delay. In short we were one full hour late standing for over 80 minutes in a poorly air conditioned terminal. I did ask the gate staff at around departure time if it was worth me heading back to the lounge but they were not very helpful and insisted I do not return.
Anyhow boarding eventually commenced and proceeded without furher incident.
On board the cabin and condition of the seats were welcoming and bright and in good condition. The welcome amenities kit was a little disappointing in comparuson with other intercontinental flights on other carriers but was adequate.
The real issue though was the seat. I believe it is designed by Recaro who make sports car seats - they look great but are unbelievably uncomfortable. It was simply impossible for me to sleep because of the slope and their inability to lie flat. Additionally, the seat paired beside you was far too initimate when reclined leaving both travellers' faces only a few inches apart when resting. It was perfectly acceptable in the upright/part recline position but that was it.
IFE was not touch screen (which I am used to with Air Canada) and was surprised at how irritating it was to go back to a multi-click system to select a viewing choice. The content was uninspiring and the audio book choice appeared to comprise solely of German philosopher's biographies!
Service was efficient and polite but that was it. There was no additional walk through for a top up of coffee or a refill of a drink (incidentally the glasses for wine were miniscule). Food was very agreeable and the choice limited to the beef, chicken or vegetarian option.
There were no "extras" to distinguish themselves as a German airline - for example Air Canada bake cookies on board and serve them warm with ice cream during their long hauls.
I missed the mid flight snack and coffee and when I got back to my seat pushed the call button and requested a coffee. I was told that they would be serving coffe again in about an hour and could I wait until then! I declined to wait and I was brought a small coffee with bad grace and no refill was offered. Shocking for a business class paid seat!
Overall, LH was acceptable but not outstanding, Their seats are simply awful for sleeping and while their in flight service is adequate there is no sense of spontenaity or going the extra for those "up the front".
Additionally, my frequent flyer bonus only attracted a 25% bonus to my FF miles accpunt whereas if I had flown home with AC it would have been 100% extra.
So I will not be rushing to book them again - and I can not believe I am saying this - but Air Canada's service outbound (Vancouver-Toronto-Tel Aviv) beat LH in every category
Flight from ICN to MUC very positive experience. Boarding on time, Good seat for sleeping as well for Professional crew (special regards for Ms. Steinbeck) very kind and professional. Good choice for food and wines. Available a full Korean lunch.
I flew from MAD to PVG, with a stopover in FRA, as there is no direct flight with any company from Spain to PVG.
The first flight, MAD-FRA was absolutely perfect, regarding service, boarding, flight, food, even we had absence of turbulences, so what can I say but perfect.
Regarding my second flight FRA-PVG, my conclusion was exactly the same. Boarding time was 100% punctual, Business class boarding was fast and simple, and we had every amenity we may need to enjoy our flight as much as possible.
It was an almost 11 hours flight, and I was able to sleep around 6 or 7 hours, after a wonderful dinner I was lucky to enjoy in the aircraft as my flight departure time from FRA was around 10:30 p.m.
To be honest, Lufthansa has succesfuly impressed me with this flight, as it was my first chance to fly with this company, and I will repeat for sure.
I arrived on a connecting flight from LHR (which I won't review). Transfer from the arrival gate to the departure gate was like a slow motion marathon but I got there in the end.
For the A380 LH / FRA have built a new wing on the airport which separates economy from premium passengers at an early stage so the entire upper level of the building is supposed to be business/first. Well, if you blindfolded someone and took them there they would probably guess they were in standard airport cafe. I arrived 90 mins prior to departure and got the last easy chair. After that it was hard metal chairs for all other "premium" passengers. Very thin on the drinks and food.
Boarding was very swift. Many people have criticised the seat for being not fully flat but having flown on BA Club World many times I would say that what the LH seat lacks in not being fully flat it makes up for in having so much more space around it. BA's flat bed is good for sleeping unless you want to bend your knees or elbow in which case you bang your joints on the "coffin" wall.
The aircraft itself is very quiet. I was almost in the back row but still found it peaceful.
The crew were very cordial but surprisingly slow; they seem not to be allowed to get out of their seats until the aircraft has levelled out at cruising altitude.
The food was very good but the wine was poor and the drinks were terrible using some brands I'd never heard of and others I only knew because I had said "wow, that's cheap" in a duty free shop!
Disembarkation was swift and my bag was waiting for me when I got to the belt.
Having heavily criticised the new lounge above I should say the SAA Baobab lounge in JNB was very nice and the newly re-furbished LH lounge at terminal 1B was also very shiny and peaceful. I used the arrival lounge in FRA on the way back which was also very good; you will see it said that you cannot use the arrival lounge if you are not ending your journey in FRA but if you have a friendly passport and time to kill there is nothing to stop you using it.
Narita to Frankfurt - wish I'd paid the extra money to fly business class! Crammed in the lower deck with 419 other people, it was plain uncomfortable for the whole eleven and a half hours.
The whole airplane seemed to be designed for Asians. Narrow seat, small seat pitch, the seat back of the passenger in front of your face most of the time, except at meal times when the attendant ordered him to sit up.
Boarding was reasonably quick but de-planing was a long drawn-out process, not helped by a number of first-time passengers, and an absence of instructions from staff.
Service and meals were good, but not much space for it, juggling items between the table and the seat pocket.
Flew back from Munich on a 340-600 much better. Never again in a 380!
What a disappointment!. 1st and 2nd flight on an A380 FRA to JNB and JNB to FRA and low and behold Lufthansa has not installed "flat beds" in business class. It is a case of "slip sliding" down the seat. Headrest keeps slipping down as well and whoever thought up the wonderful idea of inserting the personal reading lamp in the winglet of the headrest. Lufthansa is a premium airline and to invest in the A380 the way it has done and not include state of the art seating is questionable business sense, especially when it is understood that the seating will be upgraded in the next couple of years. I understand Singapore has done it in a sensible way.
I had the pleasure to fly with the new Airbus from Beijing to Frankfurt; it was a nice flight, very quiet, as the plane is far more silent than the 747, but I was totally disappointed by the Lufthansa business class on that plane, as, apart from the 2-2-2 configuration, there was no difference with the business class on older planes: same, non fully reclining seat, relatively small screen, short distance between rows (if you are not in the middle row, you have to step over your neighbour or be stepped over), same food without fantasy, but a good and efficient service.
MCO-FRA. Check-in for the 2140hrs flight opened just after 1730hrs. By this time a queue had begun to form for economy check-in. Being a three class flight, there was a seperate check in area for each class. Being Star Alliance Gold card holders, my wife and I were able to use the First class desk and also benefited from enhanced luggage allowances. We each had three bags, all of which were free. Only one party was in front of us at check in and we were swiftly dealt with by extremely pleasant man. We had an onward flight from Frankfurt, our luggage was checked through and boarding cards issued for this flight too.
Security at Orlando International is quite slow, they are currently at Orange level so it is worth allowing extra time for this.
Lufthansa use Delta's Lounge in Orlando. This is a very large opulent lounge with attended bar service. There is a limited range of reading material and food. The staff began to remove the food (cookies and crackers) at 8pm. At this point the lounge was nowhere near closing time, we felt this to be somewhat unfair to passengers using the lounge. To their credit, however staff gave ample notice of the bar closing making sure that nobody would do without a final glass of wine.
We boarded around 9.00pm, it was a short walk from the lounge to the gate. There was a seperate entrance for First and Business pax, and boarding was very swift indeed. We were warmly greeted at the aircraft door and shown to our seats. My jacket was taken and hung in the wardrobe.
The Airbus A340 is configured 2-2-2 in business. The seats are faced in a combination of blue and gray cloth and lok very welcoming. The entire cabin is very attractive. First class is in the front and seperated from business by a curtain. Our seatd were 7 H& 7K and were very close to the galley and toilets. I must commend Lufthansa for placing supplies of moisturiser and mouthwash in their toilet cubicles: a small touch but but very nice indeed.
The seats are virtualy lie flat and can be reclined in a myriad of ways. There is a gentle massage function included in the seat. I had no difficulty getting comfortable during the flight, however, sleeping was not so easy. Despite the lie flat function, neither my wife nor I could get really comfortable for sleeping.
Pre flight drinks (sparkling wine, water or juice) were offered about 9.20pm. We pushed back at 9.30 and were airborne just after 940pm. The A340 is a four engined aircraft and despite the huge surge of power, the cabin was very quiet during takeoff, and remained so for the entire flight. The Captain introduced his crew, as did the senior flight attendant and proceded to give a very good safety demonstration in both German and English.
Shortly after reaching cruising level, dinner service began. The service throughout the flight was exemplary: attentive and friendly without being intrusive.
There was a choice of three starters and entrees. My wife had prawns with avocado & horseradish cocktail sauce, I chose beef carpacio with baby argula and watercress. Both were nicely presented and served on elegant crockery.
For mains, my wife chose pan seared salmon with horseradish mashed potato, I opted for roasted tenderloin of pork. Both were delicious.
Dessert of cinnamon marinated pluns with crumble was equally good.
The champagne on offer was Jacquart Brut Mosaique and was wonderful.
During the night, the crew made several trips through the cabin with drinks. A selection of soft drinks was also available at the galley along with chocolates.
About an hour before landing, we were served breakfast: an omelette withy mushroom ragout, tomato concassee, potato rosti and bacon. As with dinner, there was a wide selection of breads on offer. Coffee was hot and strong, just the ticket after a long overnight flight.
Due to congestion at Frankfurt, we had to take a holding pattern for about 10 minutes, but we landed punctually at 11.15am. Touchdown was very smooth indeed. We were bussed to the terminal building on very crowded buses. This was the sole downside to the flight. Due to the welcome lounge closing at 1230pm, there wasn't really time to visit there by the time we reached the terminal building.
Overall we were very impressed with the service on this flight. The cabin crew were possibily the most friendly and efficient we have ever encountered. It is just a pity that we couldn't get comfortable to get a good sleep.
Boarding was swift and efficient. My coat taken from me very quickly.
Only German newspapers were available and OJ, water and champagne offered.
An on time departure was followed by two drinks services with nuts and then lunch.
I was in 24G which would have been a good seat if it was not for the baby beside me.
The only other downside was that it was always the last seat to be served and by the time it got to me there was no choice.
A starter of sesame tuna with noodles (I later noticed everyone else also had a salad by mine was missing), beef in soy and ginger and with noodles and a choice of cheese and desserts.
Halfway through the flight was a choice of cake, fruit and sandwich and then just before landing an evening meal.
No menu was given out and I was presented with a roll, beef stroganoff and a dessert.
The advanatge of the back cabin is that it is quieter as there is no standing around space although the crew do walk through a lot as the galley just in front is the main galley. There is also one toliet here but far enough away as not to be a nuisance. Whilst it did not effect me a couple of people were having problems with the laptop power which they were complaining cut out after about ten minutes. I overheard one of the crew saying it was a regular problem so bring a spare battery!!
It's amazing for a leading airline like Lufthansa that they do not have a proper flat bed. This one is lie flat but sloping! IFE was easy to use and had a good, if not that wide, choice of films etc.
Teutonic service, breakfast choices ran out, IFE could not compete with my iPad. Seat is comfortable for sitting but dreadfully uncomfortable for sleeping if you're over 5'8".
Much has been said about the poor sleeping comfort of the Lufthansa Business Class seat. I approached this FRA - JNB sector with an open mind and initially 2K was an attractive location.
Boarding had been very congested but once on board the crew were efficient taking jackets serving drinks and making us welcome and the cabin was clean and in excellent condition. On time departure and no delay in the bar and meal service which had a wide choice and was favourable compared other long haul food and wine. So far so good.
The main event on a night flight for most of us is the sleep and although I tried around 10 different recline configurations the sleeping possibilities were very limited. Across around 30 long haul carriers, this is the worst business class seat for sleeping I have recently experienced.
Flight arrived on time, disembarcation was efficient and luggage delivery superb.
Pity about the seat.
I have a hard time sleeping in a lie-flight on in incline and, for the money, market forces should dictate a "real" sleeper in business for the NYC to Frankfurt route. Lufthansa, however, needs to segment to market for the 4 First Class seats in front, so business gets the incline. The seat was otherwise comfortable, movie selection was OK, the amenity kit rather meagre. The meal was fine and service was excellent. The Lufthansa website has long been ground-breaking and transfer at Munich is among the most efficient of any major airport.
What a great service. The value on Lufthansa is good. The seat is spacious, even though it is angled lie flat. Check in was busy and took some time because the people in front were getting their visas checked. The boarding was prompt and service was superb, very attentive and my additional requests for food and drinks were well received. The seat 5K was well placed in the front of the aircraft (behind first class) was far enough forward from the washrooms and very quiet. The quality of food was fine, although the movies were not the best selection. However, this is the first time that an IFE system has had excellent audio.
I flew Johannesburg Frankfurt on LH 747 on 4/10, seat 27A. The seats are very average for business class nowadays. I fail to see why they rate so highly, they are not even a fully flat seat. I returned to SA on a SAA 340 300, much better seating, and fully flat bed seat, in a different clas to LH.
Even though there were a lot of critics, I like the seat and its comfort.
On first use, you should read the several pages manual for all the seats functions.
I prefer 1A, 1K and 9K. Even more leg room than normal. 9A not recommended as the Door 1L is often used for boarding and you have no quiet moment until the door is closed.
Service is good, efficient and food and beverages meet expectations.