LAN » Premium Business » User reviews
Class rating 8.3
- Boarding 8.6
- Seat for sitting 9.0
- Seat for sleeping 8.8
- Service 8.5
- Entertainment 7.4
- Food & drink 7.6
- Punctuality 8.7
- Baggage 6.3
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LAN (operated by LAN chile)
Miami - Buenos Aires
Class: Premier Business
Reservations/Before the flight:
Our reservation was made via AA.com and our ticked flight was an AA codeshare operated by LAN. Due to this we were not able to select our seats online but a quick call to AA reservations and this was taken care of. LAN only offers online check in for certain flights (domestic and a few intra LATAM routes). It does allow you to complete 'online pre check in' although this basically entails just entering your passport details to speed in check in formality.
At the airport:
Our flight was departing from Miami International Concourse J. For those of you not familiar with MIA it is a sprawling monstrosity of one huge building with concourses A-J. Land side is stuck in a 1980's time warp and it is not particularly pleasing to the eye or relaxing. Concourse J was very busy at this early evening hour. LAN was checking in four flights - two to Santiago and one flight each to Buenos Aires and Lima.
Suffice to say the check-in lines for LAN were L O N G. And everyone seemed to have at least two massive checked bags with them. There were three designated business class counters and after a short wait we were issued with our boarding cards and a lounge invitation and had our bags tagged. We had a short wait at the security checkpoint and was then airside.
In short, disappointing. LAN uses a contract lounge in Miami called Club America. It also seems to cater for most of the other non Skyteam airlines departing concourses H & J (Lufthansa, Swiss). The only other airline lounge in concourse H/J was a Delta lounge.
The lounge was vast although most of it was sectioned off, cramming everyone into a smaller area. There were no private areas or alcoves, it's basically one large room with rows of chairs. At least there was natural light and tarmac views.
There was a manned bar where all items had to be asked for by the barman, including soft drinks and coffee. Of course, being the US there was the not so subtle tip jar on the bar top. Fortunately they also had a 'proper' coffee machine and I was able to avail myself of an espresso. I saw people requesting bottled beers and wine but these items were not on display.
Snacks were limited to some small cut sandwiches, apples and chips. There were a few US plug power points around, one shower and decent wifi (free). Separate to the lounge was a good business centre with Mac's and a printer. Probably the highlight of the lounge to be honest.
The BA/AA/IB 'Premium Lounge' is located in concourse F and the other AA lounges in concourse D. Although you would have access to these lounges as flying OW partner LAN, concourse D/F are not directly connected airside with concourses H&J. So if you do have a longish transit in MIA or arrive very early at the airport you could check in at the LAN counters, head land side to concourse F and pass thru security there to use the Premium lounge. Though you would then need to come back land side, walk back down to concourse J and pass through security again.
- the aircraft.
We were flying on a two class 767-300. Premier Business is in rows 1-5 and configured 2x2x2 (AB DH JL). Economy is behind and configured 2x3x2. This aircraft had been refurbished to the '787' standard with new seats and IFE in both classes. First impressions were very positive. Internally, the aircraft looked brand new.
- the seat
In summary, fantastic. All LAN long haul J seats are fully flat whether it be the older of newer incarnation. They are all forward facing seats with no weird or wonderful configurations/staggers/ying yangs etc. Leg room is massive and the seat controls are simple to use and you can control each function independently (ie leg rest, seat back) as well as a single button to put the bed in the fully flat bed position.
Each seat has a huge IFE screen fixed in the seat in front (which can feel a little far away as the legroom is so great), a lumbar function, multi plug power adapter and USB port. The table for each seat is located in the arm rest. This was the only design flaw. The table is relatively small (economy size) and does not have the ability to slide closer or further away. This was not an issue for me though. Fully flat the seat was extremely comfortable. I slept with no problem at all.
We were in row two and I was happy with our choice. I would probably avoid row 1 due to the proximity to the galley and row five with economy (and baby bassinets) directly behind.
- Inflight service & catering.
The inflight service was nothing sort of superb and I would honestly rate this flight higher than any I have experienced in J on CX or Qatar.The inflight service started with welcome drinks (juice or water only) with a small ramekin of nuts. A gueridon full of newspapers and magazines was then brought around and wash bags were distributed. They had separate male and female wash bags and each contained vastly more than what we are used to when flying J these days.
Menus were already in the seat pocket and choices for dinner were sundried tomato soup or shrimp for starter. Beef fillet, ravioli or a salmon salad for main course. And cheesecake of fresh fruits for desert. Each tray came with a fresh seasonal side salad and a small cheese plate. The was also an 'Express' option where you could choose a starter or a main course and have it immediately.
Breakfast was a 'room service card' that you completed and returned to the flight attendant. There were a range of continental items to select from (fruit/yoghurt etc) and also one hot option (scrambled eggs and mushrooms). There was an extensive separate wine list that featured around ten predominantly South American wines although you had to ask your attendant which ones they had on board that flight.
I ordered the the shrimp starter and salmon salad. My partner ordered the soup and ravioli. Both our meals were good. Nothing out of this world but also did not disappoint. I slept soundly before being woken for breakfast 90min before landing. Breakfast was fine. The hot dish was a bit tasteless - powdered eggs and mushrooms only. Though the fruit was fresh and sweet. It was nice to at least be offered something hot on such a relatively short flight. You also have the option on being woken 40 minutes before landing for an 'express breakfast' of coffee or tea with a pastry. When we were pulling onto stand the crew closed the curtains between J and Y class allowing true J class priority disembarkation.
The LAN Chile crew were predominately young and attractive, all immaculate and most importantly exhibited a genuine warmth that is few and far between when flying today. Our flight attendant came and introduced herself to us, asked our name and said she would be looking after us for the flight. Her care and attention from beginning to end was flawless.
The flight attendants worked extremely hard and always engaged in a little conversation with us, asking us where we were from and where we were going. And always always enquiring if they could get us anything else. Once dinner was cleared away the flight attendants came around to each passenger and asked them if they would like their duvet and pillow. It was really quite sweet, you were sat in your seats and they bring the pillow and lovely duvet (same as BA F) and kind of 'tuck you in'. A really nice touch.
Before landing the flight attendants came around and thanked each passenger for their patronage. I was so impressed with the service that I asked for a comments card and noted my impressions which I passed onto the thankful Flight Service Manager. I should note that the MIA-BUE route is usually flown by LAN Argentina and Argentine crews. Whether they are as good as their Chilean counterparts working our flight I can not say.
The IFE was robust and offered a wide variety of movies and tv programs. The screen was large and the picture quality excellent. Controls were located in the inside of the armrest. However the screens are fixed in the seat in front of you which in business class is quite a distance away!
We both thoroughly enjoyed the flight. It is no wonder that LAN is one of the few airlines within South America that has flourished and expanded. The hard product is fantastic and the inflight service was superb. It was genuine, professional and efficient. If LAN was one of the airlines flying a route where I had a choice of carrier it would be my first preference.
I was incoming on a connecting flight from Cancun (on Economy class) with LAN's ONEworld partner American, no assistance was given by American Airlines staff (think they were airport staff) thru immigration, so I was running short of time for this flight.
Finally our of immigration, I had to run thru Miami Airport terminal D to terminal J. Kind a half a mile run, check in queue for Business class passengers as well as ONEworld elite members was long, with only 2 counters available for 3 flights LAN had departing around 830-1000PM, check in was done and I was able to get fast thru security using the FASTtrack lane, available only to LAN and Avianca premium and business class passengers.
VIP lounge at Miami Airport is not what you might expect, it is not an airline lounge, so even though it had free wifi, a few sandwiches and sodas you could not expect more from it (better spend time at the duty free in J terminal). Flight was announced it was delayed as the incoming plane had not jet arrived (yes, one may think the plane is already there since LAN has many flights leaving late evening from SCL, LIM and EZE that arrive early morning), but planes left that day and we had to wait for the daytime flights to arrive, in my case, flight LA501 arrived in from SCL via BOG with 45 minutes delay) servicing to the aircraft was done quickly in order for the flight to still leave "on time".
Boarding began exactly at 2045, 15 minutes the original scheduled departure time, order was business class passengers and elite FFPs, followed by people who needed assistance and passengers with kids under 7, and finally economy class passengers.
I was seating in seat number 4D (Aisle in the mid-line of the fuselage) only to find out that I would be one of the last to be served, since the aircraft only had 5 rows in business. The pre departure drink was offered, consisting of champagne or Pisco sour, as I don't drink I asked the flight attendant for a soda or even some OJ and told I had to wait, no problem since I may understand they are busy, however my OJ came almost when the act was ready for pushback so I had to drink it kinda fast, also I was impressed to see maintenance personnel fixing up seats even during boarding (rare since I've never seen that on a plane leaving the US or bound for the USA), also at this time once boarding was done, I gas given the premium business ameni kit which includes only a hand lotion and a face cream from bulgari, the rest is cheap stuff not comparable to what other companies may offer.
Menu was given during taxi and in the meantime as we were awaiting take off, flight attendants disappeared to their seats in the galley. Plane took off no with no problems, 35-50 minutes after original SKD. IFE was automatically switched on during TO roll. (to be more specific at V2/rotate), this is a 15.4" TFT LCD monitor with no touch capabilities (as the economy), with a "wide" selection of films, all of this system is AVOD, please note that I mean wide ironically, since most of the features were released in the USA 6-9 months earlier, and that is fresh for a Latin American carrier.
Dinner was offered, and it was weird since the crew did not offer any alcohol to drink, instead you had to ask for it, for example, my travel partner had to ask for a vodka and OJ, because flight attendants only carried non alcoholic beverages on the cart. In my row, which I found it very downgrading from the crew, only PUMPKIN soup was available (yes, for us who speak Spanish the flight attendant said SOPA DE ZAPALLO o SOPA DE ZAPALLO, bad considering this is a US$5000+ ticket).
Main courses were 3 options, of which 2 were fish and or seafood, just one had beef (was wondering what would happen with a passenger who would not want to eat any of these). I had the beef, since I cant eat seafood when I fly (mainly because I don't feel confident about its origin and condition).
Trays were picked up about 1 hr after the service finished, and crew did not offer any coffee or tea, if you asked for it, a bad face would tell you, NO TEA, NO COFFEE, SERVICE IS DONE, so better go to the main cabin galley, where a flight attendant would give you a cup of coffee or tea without any hesitation and even with a smile.
Before everyone settled in for sleeping on the flight, breakfast cards were given, and passengers had to fill it in and return it to the crew in 25 minutes, otherwise you would not be served any breakfast. I basically could not sleep on the flight, seat wasn't so comfy as promoted (even had to use an extra pillow for lumbar support) and temperature was way too high, meaning it was a sun and I was sweating worse than a pig, so even when I asked (not asked, demanded that the cabin temperature were lowered a bit I got the reply WEL WILL TELL THE CAPTAIN, basically temperature was never adjusted until I asked to talk to the purser of the flight and or the captain itself for lowering the temp. Finally about. 5 hours in flight, temperature was deceased a little bit, but it remained still hot.
2 hours before landing a breakfast service was given, on the card I asked for eggs, white roll, croassaints, milk spread, cereal, jam, ham, and youghurt besides some fresh fruit and a good cup of coffee, let's say everything was brought to me. If you did not want the full breakfast, you could have the express breakfast (muffin plus OJ) to be served when the plane was about to start decent into Santiago. Simply express breakfast which I saw it looked even worse than the economy class light breakfast from American.
Plane landed relatively on time (scheduled 0645AM LT, real: 0703AM), deplaining was quick (something good after the NIGHTMARE I suffered on LAN), no queues at immigration in SCL bag to be delivered first.
In summary: Seat: relatively comfortable if you do not have any back problems (at the time I had a hernia, so I needed more lumbar support and a softier seat), duvet was really nice, 100% feather made and hypoallergenic, pillow: plushy yes, but standard for airline use.
IFE: good considering it is a Latin American carrier, audio selection was good. Headset: regular, cheap quality of LAN, said to be noice canceling, even though it's noice isolating, the could do better using BOSE headsets like AA does.
Food: regular to bad quality, It gives me the impression that options containing seafood were not suitable for eating, since smell was kinda strong (yes, ammonia smell) and passengers eating those went up to the lavatory at least 3 or 4 times during flight.
Crew: -2 for Business class cabin crew, 10 for main cabin crew (they gave me coffee and if I needed anything I knew I could count on them since they were very attentive to passengers, despite the class you flew in). Drink quality: 2, not serving coffee or any booze is absolutely ridiculous for a long haul red eye flight.
Check in at MIA: 1, only 2 counters open for 3 LAN flights departing almost at the same time is absurd, considering that they are slow for processing all the passengers. Arrival at SCL: probably the best of the flight, smooth, quick, efficient (yes, no lines at immigration in SCL)
If you ask me, I certainly don't like LAN airlines, they are not a good company for me, however, in my country (Chile) its is almost the one airline that flies internationally, I ink that their tickets are too expensive considering the awful service they give (yes, I've had better service even in economy or as some call it cattle class on AA and DL).
I flew LA600 from Santiago/Los Angeles with a stop in Lima Peru 20/11/2011.
It was my 2nd time on Lan, and I could not have been more pleased....Dinner was served between SCL/Lima, and a late night snack and full hot breakfast was served on the LIM/Los Angeles portion.
The quality, quantity, the linen table cloths, the french Champagne, and the constant service was by far the best business class flight portions I have ever experienced.
I cannot say enough about the Lan Premium Business Class Product. Good job LAN.
Flew Lan #626 between Lima/Mexico City most recently. My first experience on Lan...The seats were fully flat. Everything from the aircraft cleanliness, the very attentive crew, the ground staff, the inflight entertainment system, delicious and creative meals, and the extensive wine list were "Outstanding." Lan Premium Business Class is better than most Carriers' First Class. A truly remarkable experience. I shall, when flying to South America for the future, always opt for The Lan Premium Business Class Product....
It was awesome!!! The tvs were huge, the food was good, and the staff were so nice on premium business. The seats were huge!!!!
Check-in at counter was very easy and fast. Airplane was very clean and flight attendant very nice. Food excelent! Business seatings very comfortable. And most important: very on time.
I must say, who would ever think that LAN could be compiting among the best of the best, Well they sure deserve this credit, today Travel options is by far away from any U.S airlines, its nice to see a airlines the way they use to be in the U.S with georges stuartes, Well other than the best and newest aircraft, georgeus stuartes , Not bad food, Not that Airplane food could be a favorite Of any one ... they are one Of the best all arround today, may be a bit more expensive than the rest Of the competition. But you see the difference.
SYD-AKL-SYD in Feb/Mar 2011.
Priority check-in available in both SYD and AKL with lounge access provided by Qantas. Priority boarding honoured on both sectors.
Flight on time on outward sector but delayed an hour on return. Cabin crew were a little surly on the outbound flight and the onboard catering was very poor. On the return, the cabin crew were much friendlier and the catering was better.
IFE was AVOD with a big screen and a there was a reasonable selection of movies. The seats are very comfortable for sitting and especially for sleeping, as they turn into flat beds. The comfort amenities could be better though.
Didn't have check-in luggage, so can't comment on that. However, hand luggage allowance is very generous! I would definitely fly with them again, as they offer good value for money.
Very impressed by the seat, food and service. Would fly them for sure again long haul. IFE quality great but choice of films a bit disappointing.
JFK-GYU APRIL 13TH, first time on LAN, excellent, better than expected, nice new aircraft, clean, crew were polite and friendly, left me alone when I wanted to be left alone, all round, excellent airline an certainly better than any of the American airlines, just need to sort out baggage delivery, Priority clearly doesn't mean priority
I flew with LAN from Rio - Santiago - Easter Island - Santiago - Lima on board their 767 aircraft with new business product - a total of 4 flights within the space of about 2 weeks.
Boarding each time was on time, with business passengers being allowed to board first, prior to the economy cabin - something which was enforced. All flights dpearted on time also.
Once on board, I sat in a variety of seats in their business cabin. Their new business product has a fully flat bed (although I didn't really use it as all flights were during the day).
Service on board was excellent with cabin crew all speaking Spanish and English (and many of them also spoke a third language such as Portugese or German). We were offered a pre flight drink prior to take off (Champage, Water, Organge Juice or a Pisco Sour). Once on board, meal service was efficient and the food served was to a high standard.
On IFE system had probably too much choice and I managed to watch 7 different movies on the 4 flights I took. One thing which did let LAN down wa the amenity kit provided - it is basically just a pair of socks, eye mask and ear plugs and doesn't really compare to the amenity kits provided by other airlines.
All in all, an excellent business product with corresponding service in the air and on the ground. Check in and Lounge staff were friendly and helpful.
I would certinaly fly LAN again!