KLM » B777-300ER » User reviews
Seatplan rating 6.3
- Boarding 6.0
- Seat for sitting 6.8
- Seat for sleeping 4.5
- Service 5.9
- Entertainment 6.8
- Food & drink 6.6
- Punctuality 6.8
- Baggage 6.3
See what everyone's saying about KLM. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
Amsterdam - Bangkok with KLM on this daily service, leaving 17.50hrs, arriving 9.30am (+1).
varied each day between a newer 777-300ER and 772 Aircraft.Bangkok, always the cheapest gateway into Asia. Two Z Class Business fares cost £1,756 each return (about £150 more ex UK)
Often, KLM have some of the best Business fares ex UK to Asia.
We Checked in on line 30 hrs before, with seats chosen 4 A/C when booked a month ago, for no extra charges. Texted details of the flight 5 hrs before by KLM, with no delays anticipated, otherwise you are notified of any issues.
As a Gold Flying Blue Member, check in at the usual place dropping off bags at Schiphol, at the KLM Business/ Elite Skyteam area, following which Priority Immigration, Intercontinental lounge access, and Priority security at the gates and boarding.
Lounges were very busy as always, plenty staff working hard, and a pleasant spacious feel with fair food, and lots of various places for work, i-pad reading , private TV stations, and all the usual quiet snooze, shower areas.
Security with Full body scanners at the gate meant 2 mins and through, and boarded smoothly using the A380 gates at Schiphol, and two easy walkways enabling quick stress free entry to the aircraft.
Business Class was full, though spare seats can be "Bid for" by offering an amount prior to travel, and if accepted you get the upgrade, notified 24 hrs in advance. Some seats were taken by this method.
Friendly very happy crew, lots of teamwork, friendly informative Captain, worked hard through the flight. Nice to be on the newer feel 773 aircraft. The "Victor & Rolf" toiletry bags are disappointing, with such cheap contents, I wonder why they bother. Poor quality socks, not effective eye shade, lip moisturiser stick, and a pen that hardly ever works. Much more effort and quality is needed here, as it really reflects poorly the service KLM offer.
The menus were offering a great variation created each ,month by a leading Dutch chef, and wines to compliment from worldwide. I ordered an Asian Vegetarian meal, which was terrific in presentation, quality, fresh ingredients, and spice variations. Much effort has gone into KLM meals in the last 2 years, and as they say "restaurant fresh", they really are. You can upgrade a meal to a special set theme for economy too for a small cost.
Desserts from the trolley, nicely presented, have two if you like, great coffee and chocolates after, and the usual assortment of drinks and alcohol.
We all have issues with the KLM seat for sleeping, and we know it is being upgraded to be fully flat, but could be a year before seen on KLM's 777 fleets. This will make a big improvement.
I often wonder why European Airlines are so clinical in cabin designs, with little warmth or character, flourescent lighting, poor quality toiletries, when so much innovation is out there, and good ideas and effects in the cabin from many Airlines. A decent sized toilet with lighting that does not make you look like a "Horror" movie, with space not to bang your head on the door, and move around a little. Somewhere to go, a seating area, bar , lounge would be so good with KLM. If only we could match them all together a little more for an intimate more cosy feel, yet retain the professionalism that Airlines like to give. I do not see much added warmth or lighting differences in the new cabin so far...?
The "Economy Comfort Zone" again not taken up, at Euros 170 extra a seat for inches more and 7" more recline, is not a "Wow" factor. No difference in the cabin, food or service from Economy. KLM in my view, would highly benefit from a proper Premium Economy cabin, and make good money from it in these tough times. Imagination and some creativity is needed here, and it would really be popular i feel, the existing product for long haul, simply does not sell. Neither was the economy section full by more than 70%.
Entertainment was on a large clear screen almost as wide as the seat frame in front, though much content is Americanised.
Slept for around 5 hrs on the angled lie flat seat, and the crew were quiet, responsive to peoples needs during the dark hours.
I always like the Hotel card style breakfast menu for KLM, you have cereals, choice of milks, yoghurts, fruit plates,a cheese or meat plate, and Hot main savoury, or sweet pancake dishes. All in addition to your continental breakfast, fresh orange juice, KLM's great coffee, All is served on Marcel Wanders Tableware and very stylish cutlery. You always enjoy breakfast with KLM and plenty of it, and varied sets you up for the morning well.
Lots of information from the Captain, landed on time, Captain and Purser always say goodbye to everyone, a regular KLM touch.
Fast track Immigration cards for Bangkok meant no queues, but 9.30am is a better time to arrive in Asia than most Airlines at the break of day, where much interconnecting for flights to Australia and Asia are made. So the KLM option which is in-between the lunchtime or evening flights to Asia is a pleasant option and helps with the time zones better. You also avoid the rush hour going into Bangkok.
Overall a good KLM flight, always even in the experience, a good value fare for Business, and miles earned to other travel. But KLM could really add a little more Dutch Warmth on Board in cabin design and lighting and facilities, and the small things that impress passengers and add to their small comforts. i hope this changes with the new cabins or a lost opportunity will have been wasted.
It is after all, the small differences we often remember on flights, that make us differentiate them, and gain a liking to choose them again.
KLM alternate a 772/3-ER every other day (roughly) on this AMS-BKK route. The 777-300ER's are all less than 2 years old, and 777-200ER's around 6 years old +.
Check in for Business Class and Elite Plus members, offers fast track at Schiphol via immigration, and security at the gate, as well as boarding.
Use of the Intercontental Crown lounge is always a pleasure, calm, one of the largest lounges in Europe with terrific views and a nice ambiance. It is set between E/F terminals, the principle long haul gates at AMS.
But always remember what Shiphol offers to everyone, not to miss...
There is a Mini Museum arranged by the Rijksmuseum very near between the levels, which changes the paintings there each month or so. An library with ipads, and paper books also, A special area for children to read and play, also. There is a piano anyone can come along and play. A Physio holistic centre (with Dutch Registered Physiotherapists), offers massages, reflexology, fish and feet experience (urgh), O 2 boosts,and a water massage system, through a sunbed like machine. You feel wet but never get wet!
Schiphol has all the usual airport facilities but some amazing areas to rest, sleep, eat, and flavour Dutch culture, including a casino, and many things that simply do not exsist in Europe's airports.
The crews are always professional, natural and warm on KLM. The Senior Purser came round to introduce herself to all in WBC. The Cabin was also managed by the Junior Purser. Seats remain the best KLM have on the new 773's comfortable, nice large pillows, but are angled lie flat. You do find yourself slipping down a little and unless you sleep on your back it can be uncomfortable.
This is going to change with their new seats being fitted through the fleets now.
The menus were excellent featuring michelin star Chefs from Holland.
KLM have in the last 2 years greatly improved meals, using the aim "restaurant fresh" as from the kitchen, and it really is wonderful food. The tablewares were recently re-designed by Marcel Wanders, and all catering equipment now weighs 1/3rd of its orginal to save weight and fuel. It looks great also.
The wines features some world award winning Australia Dessert wines, and several chile, french, New Zealand experiences, with all the usual other refreshments. The presentation was excellent, standards one of the highes on board any Airline these days, and impeccable quality, ingredients.
I often fly and have Asian Vegetarian for long haul, so was given an abundance of breads, flavours of pickles, curry, fragrant rice, and really healthy aromatic foods.
Entertainment was easy to navigate, very wide screen as wide as the seat in front.
Slept for only around 4 hours, but with some quiet and peace, ready for breakfast served about 2 hrs before landing. KLM have a Hotel style breakfast card where you select your items before, which is delivered all ready in the morning, individually
Landed as always with KLM on time, luggage came out first as usual priority tagged.
An excellent flight for Long haul with KLM. New Aircraft, fresh natural friendly crew, clearly enjoying and happy in their work as compared to many Airlines these days, where you feel unhappiness and inexperience.
The Business Class will be upgraded as per the seat on 747's from now, and 777 fleets will follow next year, a little slow, but it is being done.
Schiphol itself can always be a rewarding an remarkable airport, if you look around and take some time to enjoy it, unique in Europe.
The fare was taken from a KLM sale of Business class. £1,340 (Equiv) each return Z class AMS-BKK, saving over £1,200 from the cheapest Airline option for two, ex LHR, and all its associated taxes, charges, and poor service.
AMS will remain a simply excellent gateway choice for travel througout Europe , worth travelling too, and is well utilised now for Ex UK business and leisure travellers. Great for KLM having such a hub, but they remain an impeccable Airline, well run and reflected through the whole experience from purchase to leaving the aircraft. One of Europe's best Airlines.
Flight KL810 is serving Jakarta (CGK) to Amsterdam (AMS) with intermediate stop at Kuala Lumpur (KUL). This review took details of the first portion of the journey.
At Jakarta International Airport, the ground handling for KLM was handled by third party. At check-in, the ground staff were wearing KLM uniform (blue colour). There are three check-in area; one for Sky Priority, one for internet check-in (baggage drop), and lastly is economy class check-in section.
Arriving 2 hours ahead for my 19.25 departure and having checked-in on the internet (web check-in opens 30 hours prior to scheduled departure), I proceed to internet check-in area which was relatively empty. After my bag was weighted and the airport tax was paid (Rp150,000 per person for international flight), I proceed to immigration. Immigration line was also a breeze and I was at airside departure area in no time.
Boarding was printed at 18.50 but boarding call was made at airside departure area shortly after 18.10. I walked leisurely to Gate E7, going through another security check before entering gate area. The gate was in walking proximity from immigration and airline lounges. There were two separate lane for entering the gate; one for Sky Priority and another lane for the rest of passengers. Line was formed in the general lane but it was moving quickly. Gate agents (wearing the purple uniform of the third party company) were welcoming the passengers.
As I entered the gate area; the plane was already sat there. It was a B777-300ER PH-BVB named National Park Fulufjalet. It's wearing KLM Asia livery design and I've been on it for more than half dozen times.
Boarding was made shortly before 18.50 based on priority and row sequence for economy class passengers. I was among the last group to board as I was seated on row 23, the first economy class section behind the business class.
Boarding completed around 19.25 right in time for 19.25 scheduled departure time. We were pushed back from the gate at 19.33 and due to runway congestion, we had to take turn to take off. Our plane was cleared for take off at 19.56 from runway 25R.
After reaching cruising altitude, the fasten seat belt sign remained on. Apparently the weather condition was rather rough. Cabin crew walked around the cabin to distribute headphones and in-flight entertainment was soon switched on. However, there is no hot towel service as was in other KLM intercontinental flights.
Meal service followed soon with cabin crew distributed kids meal first. Before the crew got any chance to start meal service, weather got rougher and forced meal service to be delayed.
Rough turbulence was soon experienced by the plane. It does not helped of being a larger aircraft to have a smaller effect of turbulence. The cabin felt shaky for few minutes and it repeated several times until we were approaching Singapore that the weather was getting better. With half-an-hour remaining flying time, the cabin crew rushed to distribute the rest of dinner service with no coffee/tea service followed afterwards. Also, inflight-sales service was also skipped.
Having ordered a vegetarian meal; I was quite pleased with the offering. KLM served a full tray of 3-course meal. It had a nice presentation however the quality is a different story. I had a papaya and mango salad for appetizer, a slightly Asian dish. For entree, it was potato cakes served with boiled potato vegetables - clearly a Western dish. For dessert, it was a jelly with slice of apricot on top - another Western dish. Adding the meal tray was a cup of mineral water and warm bun with butter.
The appetizer was quite good - both in taste and presentation. For entree, there is a mismatch of nutrient that one needs for a balanced diet - why serving too much potato for single serving? Also, the vegetables are overcooked - signalling that the dish was prepared when the plane left Kuala Lumpur before coming to Jakarta and being left too long at the food warmer. For dessert - it was nothing to rave about but the excessive coloring on the jelly did stick to the canned fruit.
It's a courtesy of the airline to serve meal to passenger, but with current offering, it's hardly a sign for KLM to symbolized its meal offering with "quality" and "being healthy".
I had the same inflight entertainment program for 2-month straight traveling on KLM (it was the same program offered in December 2012 as in January 2013). While the choice is extensive, but not updating IFE program on monthly basis can leave frequent travelers in boredom especially those who fly intercontinental flights couple times a month.
Good thing about economy seat of B777-300ER for KLM is there's no IFE box below the seat (in B777-200ER, entertainment box is located on seat A and H reducing legroom and flight comfort for long hour flight). Seat pitch was of industry average but it still felt roomy. With economy cabin of B777-300ER is set at 3-4-3 configuration, there is a considerable less aisle width as compared to the aisle of B777-200ER that the company operates. Also, B777-300ER economy seat has larger TV screen and better IFE console, one would feel like returning to dinosaur era when flying B777-200ER aircraft - two of the aircraft which KLM use alternatively for this route.
If there is a constant plus point for KLM is its service from the crew. However, KLM needs to standardize its inflight offering to ensure that the guest receive the same experience each time flying on it. Things like hot towel service, inflight sales, and others which have been performed on this route but not consistently.
We touched down at Kuala Lumpur International at 22.25 (scheduled arrival time was 22.25) and was at the gate some 10mins afterwards. All passengers need to disembark the aircraft with transiting passengers required to collect transit card and return to the gate in 30mins time.
A rather bumpy ride for a short hop from Jakarta to Kuala Lumpur. Inflight entertainment may offer sufficient entertainment for the passengers - but it was not updated on monthly basis. Meal service was rather disappointing but the excellent service from the crew made up the whole experience. Overall, there is room for improvement for KLM to have a more standardized offering to complete passenger experience.
On a side note: it is rather amusing to find a passenger who asked for the "smoking lounge" onboard aircraft these days. On this flight, I found this passengers while on previous KLM flight of the same leg, I found passenger who was caught smoking in the lavatory until the crew came and reprimanded that passenger.
KLM world business class
Recently flew DPS to SIN with KLM as they offered a great deal on the 2 hour flight in business for a family of 4.
Checkin was swift and efficient though the development work on the new DPS airport means that getting into the airport was a bit of a chore.
The lounge was awful with some pretty dire food and lousy white wine and beer only. Annoyingly, wifi was not free and I really should
have headed for one of the 3 other lounges which accept priority pass and which do have free wifi.
Boarded on time and was met by a character right out of a Wagnerian opera! She was terrifying and was taking no prisoners. I had boarded first and had quickly settled which seemed to please her. Others did not please her and came quickly to regret their actions!
The flight, a 777-300 left on time. The seat was fine, the IFE good and the food perfectly satisfactory. Nice touch was the menu was printed with date of travel.
Amenity kits were distributed which was a surprise on such a short sector and then just prior to landing, passengers were given the little Dutch houses as a gift. Apparently there are now 92 so I had a good start picking up 4 on my first flight. It was a real surprise to be offered them at all.
My Wagnerian crew member clearly took a shine to my family and chatted to my wife and kids in between barking at others, in particular a very leggy and demanding blond! Consequently I can only speak highly of her and cannot fault the service provided to us.
I was most impressed by KLM but I am not sure if I would have the same view after 12 hours in that slope seat. However I had just 2 hours and the flight was very good indeed.
Aircraft: Boeing B777-300ER PH-BVB (Nationaal Park Fulufjället)
Route: KUL-CGK (Kuala Lumpur International - Jakarta Soekarno Hatta)
Departure time: 1710, Arrival time: 1810 (2 hours flight)
Check-in>> all passengers departing from Kuala Lumpur need to do online check-in or kiosk check-in as KLM counters at the airport only handle baggage drop-off. There are plenty of check-in kiosks (since KLM has integrated their system into common check-in kiosk at KLIA) and the ground staff will make sure you're holding a boarding pass before queuing for baggage drop. Baggage drop counters open from 3 hours before scheduled departure time.
Immigration>> Immigration is always a breeze at KLIA as there are plenty of immigration counter available for foreign passport holders. There will be a security check after immigration before entering airside area.
Holding lounge>> The flight departs from Gate C4 which is at the satellite terminal. Passenger must take an aerotrain which link the main terminal building (MTB) with the satellite terminal (Gates C). Boarding was printed at 16.35 for 17.10 departure. There is a second security check prior to entering the gate area.
Boarding commenced slightly late than scheduled as gate agents are still busy checking-in the passengers - both who are originating from Kuala Lumpur and those transiting from Amsterdam.
Boarding was done in the following order: family with young children, elderly, and wheelchair-bound passengers, followed by World Business Class and Skyteam Elite members, and economy class passengers board according to seat row numbers starting from the rear of the plane.
Which seat to choose>> Other than economy comfort, bulkhead seat and seats near emergency exit rows, other seats are regular economy class seat with limited pitch and recline. The economy class of B777-300ER is configured as 3-4-3 layout. It is interesting to note that seats at column C and K has IFE box underneath the seat and it definitely reduce the storage compartment underneath the seat in front. One might want to avoid these seats for a long haul trip.
The flight>> Boarding completed shortly before 17.10 and the plane taxi down the runway and waiting for its take off slot. Immediately we were in the air and a welcome video was played immediately. Service began with flight attendants distributing earphones and immigration cards.
Meal service only commenced after 30 minutes in the air together with drink service. Coffee/tea service followed together with the meal clearance.
Service>> The service was so slow it almost took the entire flying duration of 1 hour and 35mins in the air to serve 390 economy class passengers. Also, an attempt to summon flight attendant by pressing the call button went ignored for the duration of the flight. Such slow and inattentive service left the whole experience to be abysmal at best.
In-flight entertainment>> The personal video screens on B777-300ER are of the latest generation with wider screen and personal console which is stored on the back of the seat. The selection of entertainment is pretty extensive and deemed sufficient to cover the long haul flight.
Amenities>> During stopover at Kuala Lumpur, the cabin is not well looked-after. Not all seat pocket is replenished with inflight magazine (Holland Herald) and no newspaper selection in the boarding gate left passenger with only PTV as sole source of entertainment.
Arrival>> The plane had to make few circles before landed at Jakarta due to runway congestion. The plane touched down shortly after 18.10 (scheduled arrival time) and it took another 15mins to park at the gate. Immigration at Jakarta was quite a breeze but it took another hour for my checked bag to arrive at the belt.
Verdict>> This short haul hop between KUL and CGK is popular among leisure travelers from Malaysia and Indonesia as it is one that provide cheap tickets. However, the service particularly on this KLM flight is very very lacking in terms of speed, attentiveness, and courteousness. Slow baggage delivery at Jakarta airport is another aspect whereby KLM need to observe for future improvement.
Klm is by far the worst airline I've been on.
The customer service, if it deserves to be called that was just horrible. The attendent was very rude and the supervisor wasn't any better. I will never fly with them again.