KLM » European Business Class » User reviews
Class rating 5.4
- Boarding 5.6
- Seat for sitting 4.7
- Seat for sleeping 2.4
- Service 6.4
- Entertainment 2.0
- Food & drink 5.9
- Punctuality 5.7
- Baggage 5.0
- Of course, your ratings vary widely for different classes. Choose one below for full details.
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Rome to Amsterdam, after check in used the Alitalia landside lounge which was very well run and much better the the airside lounges, drinks served by bar staff, ample choice/supply of afternoon nibbles.
Business/Skyteam elite pax have separate security lane to save time, one last ice cream in the B terminal gelateria before efficient boarding for 17.30 departure.
Busy flight with a full front cabin, latest KLM Euro meal service big improvement over the previous 'box' offering, small menu leaflet, two choices of main hot food, tasty appetizer, and choc pudding. Choice of two red/two white wines plus Cava, no complaints.
Smooth flight with 'snooze' time, arrived on schedule at AMS, short taxi to gate.
A late afternoon KLM 737-700 AMS - LHR service, only a year old.
Opted to Upgraded to Business Class for E 50, offered when i check in on line, as a Gold member. KLM do this often now on all flights. (Means i get 10 times the miles to a low economy fare!)
LHR services are normally 2 hours + on the aircraft, as always delays from the airspace and holding into LHR as well as taxi to gate, so be worth while.
Intercontinental Lounge busy but good selection of lunch, full bar services, and hot meals and healthy salads, soups, fresh options, always enough space, and one of the largest in Europe, with nice views over the International flight terminals. The lounge is an excellent. A calm spacious design, lots of light and glass walls,with great views, and open to outside at 270 degrees around the lounge to the gates.
New Skyteam Priority services, mean fast track Immigration, separate security, and boarding for Flying Blue Platinum and Gold members, as well as business class. The fast track priority gates at D terminal where you are screened in the mid way through the terminal, offers a fast track, and they have yr name already if you are business or a Skyteam Elite / FB gold + member.
Boarding is a bit mayhem, as no one listens to the order and just piles forwards, rather stupid to do so as it takes longer. KLM should enforce this more.
Offered a welcome drink and snacks on arrival to aircraft. Soon after it became apparent that due to harsh weather the UK, had a backlog of flights, so we could not get airspace for at least an hour.
The crew were great, and before the Captain announces it, drinks to all passengers were being distributed. The crew were on the ball, and understanding. Very professional and friendly service. The Captain, she kept us informed throughout.
Dinner, was a small pot of gaspacho, pasta salad, hot breads, tasteful dessert, bar service full bar service, fresh juice, hot drinks. KLM coffee is always some of the best served on EU flights. They also have it brewing as a welcome smell as you board. The cutlery is all designed by Marcel a Dutch designer.
Seats were comfortable with approx 34-35 inches, and 2 seats in the 3 in Business. KLM refurbished all their seating with a lightweight carbon fibre seat, which means less bulk and a great sense of space in the cabin. This is on all their new 737- 700/800/900, and Embraer (City Hopper) services.
Arrived approx 30 mins late after holding in LHR for another 30 mins, normal delayed taxi landing and wait for a gate, that's due to LHR as usual.
KLM handle their own baggage, so priority tagged were through first.
Immigration queues were about 10 mins , so i used the Iris...which rejected half those trying to use it.
I always find KLM excellent on European flights. New planes, great design for more space, simple healthy sandwich and drinks in Economy. The seats have plenty legroom and spacious for a simple European flight, not designed to sleep, so I rated it compared to other EU flights.
The upgrade to Business Class, was worth it, especially as we were on the plane for over 2.5 hrs! KLM create a Win-Win, we get a nicer service, and they a little more revenue.
I always find KLM a pleasure to fly, one of the best in Europe.
This review relates to the Amsterdam - Kigali - Entebbe service, which continues back to Amsterdam. I left at Entebbe.
My journey started in Glasgow, aboard a 737 on a beautiful early morning. Surprised to hear about bad weather in Amsterdam - strong winds restricting runway access so we were told to expect an hour's delay which shrunk to 20 minutes. Relaxed in the adequate KLM Crown Lounge at Schipol and then headed to the flight. Boarding as a Platinum Card holder was fast and I was seated in my Economy Comfort seat before the bulk of Economy passengers boarded.
It is worth commenting on Economy Comfort because it has been, unfairly, compared unfavourably to the Premium Economy product of other airlines such as BA or QF. This it is patently not a valid comparison but no claim is made that it is!! Most importantly, the premium that is paid is minimal compared to other airlines PE product. The price for a seat in the Economy Comfort zone is from EUR 60 to 150 per one way, depending on the duration of the flight. If you are a Flying Blue Platinum member or if you travel on a fully flexible Economy ticket, you can get a seat in the Economy Comfort zone free of charge. Flying Blue Gold members and SkyTeam Elite Plus members of our partner airlines receive a 50% discount. Flying Blue Silver members pay 25% less. With my card, I was automatically seated in this zone, comprising 4 rows of 2-4-2 and one row of 2-2 at the front on the A330. Economy Comfort Zone gives you up to 10 cm (4 inches) of extra legroom and up to double the reclining angle. This does make a significant difference for general comfort and makes working with a laptop easy. I was seated in 12B, an aisle seat, and my neighbour slept through to Kigali so I was not disturbed.
Departure was delayed by one hour because there were not enough Greek air traffic controllers on duty!! Evidence that the cuts are starting to bite?? In the event we made up most of the time en route to Kigali and actually arrived in Entebbe on time. KLM's catering was surprisingly good - Economy Comfort have the same as the rest of the cabin. My lunch was cous cous salad and Chicken Tangine (a much better choice than Vegetarian Pasta) - confirming my general preference for a spicy option in the air, if one is available. Desert was a tasty lemon cheesecake. Ice cream was served half way there and a snack of pizza and fruit shortly before landing in Kigali.
The A330 offers seatback IFE but I either work or read on flights so did not use it beyond Flight Tracking. No indication that KLM knows that Sudan is now two countries - hardly a surprise. However, we also flew over Titograd in the former Yugoslavia which has been called Podgorica since 1992 - wake up, KLM!!
Passengers continuing to Entebbe could not deplane in Kigali so the aircraft was serviced while we walked around etc - not an ideal way of doing things. Amsterdam-bound passengers then boarded and we were airborne again for the 45 minute hop to Uganda.
Immigration at Entebbe has improved beyond recognition since my last visit two years ago and I was through in 10 minutes, having paid for my visa on arrival ($50). My luggage was first out and I was in a car to Kampala within 25 minutes of landing. All in all a good experience and a seating arrangement in Economy Comfort which, if you don't have a Platinum card, is well worth the small extra cost.
Buy econ class never use this. Waist of money. discount airline of air france is THE klm
KLM business class is definately not business class. Horrible cold food, crowded lounge, bad service and rasist against none dutch natives.
KLM Europe-Select is NOT BUSINESS! What a nerve! A Business seat the size of an Economy one! You can imagine my horror after buying my family long distance business returns to find that its not Business at all and in fact even worse, its a full plane and a very tight squeeze on the first leg of the journey - can't even get my arms on to the arm-rest.
Minimal extra extra legroom, chaotic not preferential boarding and supposedly better in-flight does no at all make up for suffering between two sweaty people and falling out of the plane in a creased heap. I can do that on a holiday charter flight if I want.
Outrage! The website does not mention this seat-downsize so when you review carrier options you think they are on-par. Had I known it would have tipped the scales to another carrier for sure. I think this comes under miss-selling or even fraud doesn't it!??
Now found out that KLM doesn't have any Business from UK to Amsterdam so why does it allow you to buy Business tickets on their website!??
Anyway, you can decide if you want to squeeze into an economy Business seat or fly with a carrier who recognises why we pay a Business rate and can deliver an appropriate service for the whole journey!
You have been warned
AMS - NCE. One problem with flying on the smaller jets is that you are bused out to the plane in Schiphol which is annoying at the best of times but if it is raining and cold and you have just come in off a long haul flight can be also very unconfortable. Small seats but was lucky to be in seat 1D which is by far the best in terms of leg room. Short flight but cabin staff very attentive. Food "tray" below par for business class even on a two hour flight