Class rating 5.9
- Boarding 5.8
- Seat for sitting 5.7
- Seat for sleeping 3.3
- Service 6.0
- Entertainment 5.9
- Food & drink 6.1
- Punctuality 6.8
- Baggage 5.1
- Of course, your ratings vary widely for different classes. Choose one below for full details.
KLM has several types of economy class seating for its long-haul fleet. They have an average pitch of 31 inches (79cm).
New economy class seats are available on B777/A330s (the newest additions to the KLM fleet) and B747-400s. These feature adjustable headrests with movable flaps at the side, extra legroom created by a specially designed seat frame, and reading lamps.
Another new economy feature is AVOD which is available on B777, B747-400, 747-400 combi, MD11 and A330 aircraft and offers a choice of 60 movies. Screens are 6.5 inches (16.5cm) across while controls are seat-based and hand-held (not touchscreen). There are also in-seat and wall-mounted telephones for those who need privacy.
On older Boeing 747s, economy class cabins are fitted with overhead video systems. On flights longer than seven hours, two movies are shown and on flights longer than 10 hours, three are shown. Free headsets are provided.
Passengers receive a hot meal (often more than one depending on the flight duration) with real metal cutlery. On long haul flights of more than eight hours, a second meal is served in a disposable box branded 'Selected Delights'. On flights from six to eight hours, a second meal is served. Depending on the destination time, it will either be a warm pizza snack or breakfast served just before landing. The latter is offered in a branded 'Dole' box, with warm rolls, fresh coffee and tea.
In between services, passengers can treat themselves to a 'Skybreak' from various tidbits displayed in the galleys. During the main movie, ice creams are served.
Drinks (including alcohol) are free on KLM for all passengers, with the exception of champagne.
Those wanting the extra legroom seats must pay €20-70 per one-way flight depending on duration. However, these are free for Flying Blue Platinum and Gold card-holders.
Some aircraft have a number of pairs of seats by themselves and these can be reserved for €30 each one-way.
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From Abu Dhabi to Amsterdam on a night flight, departing 00h55. Arrived from Qatar with 10 minutes to get from gate to gate. As I arrived the boarding was just done. Anyhow this flight begins in (I believe) Muscat so there is a crowd on board as you enter the plane. My seat was 23H. As I occupied my seat 23G was moved to a more spacious seat, only to be moved right... more
Monday morning flight from Amsterdam Schiphol to Doha, Qatar with departure at 10h35. With check-in done on-line and only carry-on luggage, it was a simple strait dash from the train station to the passport control. A bit of a queue taking about 5 to 10 minutes. Then a 5 minute stroll to Terminal G. (In all fairness: this bit is not about KLM, but Schiphol Airport.)... more