KLM » World Business Class » User reviews
Class rating 7.4
- Boarding 7.1
- Seat for sitting 7.5
- Seat for sleeping 5.2
- Service 7.7
- Entertainment 6.8
- Food & drink 7.1
- Punctuality 8.9
- Baggage 8.3
- Of course, your ratings vary widely for different classes. Choose one below for full details.
See what everyone's saying about KLM. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
Amsterdam - Bangkok with KLM on this daily service, leaving 17.50hrs, arriving 9.30am (+1).
varied each day between a newer 777-300ER and 772 Aircraft.Bangkok, always the cheapest gateway into Asia. Two Z Class Business fares cost £1,756 each return (about £150 more ex UK)
Often, KLM have some of the best Business fares ex UK to Asia.
We Checked in on line 30 hrs before, with seats chosen 4 A/C when booked a month ago, for no extra charges. Texted details of the flight 5 hrs before by KLM, with no delays anticipated, otherwise you are notified of any issues.
As a Gold Flying Blue Member, check in at the usual place dropping off bags at Schiphol, at the KLM Business/ Elite Skyteam area, following which Priority Immigration, Intercontinental lounge access, and Priority security at the gates and boarding.
Lounges were very busy as always, plenty staff working hard, and a pleasant spacious feel with fair food, and lots of various places for work, i-pad reading , private TV stations, and all the usual quiet snooze, shower areas.
Security with Full body scanners at the gate meant 2 mins and through, and boarded smoothly using the A380 gates at Schiphol, and two easy walkways enabling quick stress free entry to the aircraft.
Business Class was full, though spare seats can be "Bid for" by offering an amount prior to travel, and if accepted you get the upgrade, notified 24 hrs in advance. Some seats were taken by this method.
Friendly very happy crew, lots of teamwork, friendly informative Captain, worked hard through the flight. Nice to be on the newer feel 773 aircraft. The "Victor & Rolf" toiletry bags are disappointing, with such cheap contents, I wonder why they bother. Poor quality socks, not effective eye shade, lip moisturiser stick, and a pen that hardly ever works. Much more effort and quality is needed here, as it really reflects poorly the service KLM offer.
The menus were offering a great variation created each ,month by a leading Dutch chef, and wines to compliment from worldwide. I ordered an Asian Vegetarian meal, which was terrific in presentation, quality, fresh ingredients, and spice variations. Much effort has gone into KLM meals in the last 2 years, and as they say "restaurant fresh", they really are. You can upgrade a meal to a special set theme for economy too for a small cost.
Desserts from the trolley, nicely presented, have two if you like, great coffee and chocolates after, and the usual assortment of drinks and alcohol.
We all have issues with the KLM seat for sleeping, and we know it is being upgraded to be fully flat, but could be a year before seen on KLM's 777 fleets. This will make a big improvement.
I often wonder why European Airlines are so clinical in cabin designs, with little warmth or character, flourescent lighting, poor quality toiletries, when so much innovation is out there, and good ideas and effects in the cabin from many Airlines. A decent sized toilet with lighting that does not make you look like a "Horror" movie, with space not to bang your head on the door, and move around a little. Somewhere to go, a seating area, bar , lounge would be so good with KLM. If only we could match them all together a little more for an intimate more cosy feel, yet retain the professionalism that Airlines like to give. I do not see much added warmth or lighting differences in the new cabin so far...?
The "Economy Comfort Zone" again not taken up, at Euros 170 extra a seat for inches more and 7" more recline, is not a "Wow" factor. No difference in the cabin, food or service from Economy. KLM in my view, would highly benefit from a proper Premium Economy cabin, and make good money from it in these tough times. Imagination and some creativity is needed here, and it would really be popular i feel, the existing product for long haul, simply does not sell. Neither was the economy section full by more than 70%.
Entertainment was on a large clear screen almost as wide as the seat frame in front, though much content is Americanised.
Slept for around 5 hrs on the angled lie flat seat, and the crew were quiet, responsive to peoples needs during the dark hours.
I always like the Hotel card style breakfast menu for KLM, you have cereals, choice of milks, yoghurts, fruit plates,a cheese or meat plate, and Hot main savoury, or sweet pancake dishes. All in addition to your continental breakfast, fresh orange juice, KLM's great coffee, All is served on Marcel Wanders Tableware and very stylish cutlery. You always enjoy breakfast with KLM and plenty of it, and varied sets you up for the morning well.
Lots of information from the Captain, landed on time, Captain and Purser always say goodbye to everyone, a regular KLM touch.
Fast track Immigration cards for Bangkok meant no queues, but 9.30am is a better time to arrive in Asia than most Airlines at the break of day, where much interconnecting for flights to Australia and Asia are made. So the KLM option which is in-between the lunchtime or evening flights to Asia is a pleasant option and helps with the time zones better. You also avoid the rush hour going into Bangkok.
Overall a good KLM flight, always even in the experience, a good value fare for Business, and miles earned to other travel. But KLM could really add a little more Dutch Warmth on Board in cabin design and lighting and facilities, and the small things that impress passengers and add to their small comforts. i hope this changes with the new cabins or a lost opportunity will have been wasted.
It is after all, the small differences we often remember on flights, that make us differentiate them, and gain a liking to choose them again.
KLM alternate a 772/3-ER every other day (roughly) on this AMS-BKK route. The 777-300ER's are all less than 2 years old, and 777-200ER's around 6 years old +.
Check in for Business Class and Elite Plus members, offers fast track at Schiphol via immigration, and security at the gate, as well as boarding.
Use of the Intercontental Crown lounge is always a pleasure, calm, one of the largest lounges in Europe with terrific views and a nice ambiance. It is set between E/F terminals, the principle long haul gates at AMS.
But always remember what Shiphol offers to everyone, not to miss...
There is a Mini Museum arranged by the Rijksmuseum very near between the levels, which changes the paintings there each month or so. An library with ipads, and paper books also, A special area for children to read and play, also. There is a piano anyone can come along and play. A Physio holistic centre (with Dutch Registered Physiotherapists), offers massages, reflexology, fish and feet experience (urgh), O 2 boosts,and a water massage system, through a sunbed like machine. You feel wet but never get wet!
Schiphol has all the usual airport facilities but some amazing areas to rest, sleep, eat, and flavour Dutch culture, including a casino, and many things that simply do not exsist in Europe's airports.
The crews are always professional, natural and warm on KLM. The Senior Purser came round to introduce herself to all in WBC. The Cabin was also managed by the Junior Purser. Seats remain the best KLM have on the new 773's comfortable, nice large pillows, but are angled lie flat. You do find yourself slipping down a little and unless you sleep on your back it can be uncomfortable.
This is going to change with their new seats being fitted through the fleets now.
The menus were excellent featuring michelin star Chefs from Holland.
KLM have in the last 2 years greatly improved meals, using the aim "restaurant fresh" as from the kitchen, and it really is wonderful food. The tablewares were recently re-designed by Marcel Wanders, and all catering equipment now weighs 1/3rd of its orginal to save weight and fuel. It looks great also.
The wines features some world award winning Australia Dessert wines, and several chile, french, New Zealand experiences, with all the usual other refreshments. The presentation was excellent, standards one of the highes on board any Airline these days, and impeccable quality, ingredients.
I often fly and have Asian Vegetarian for long haul, so was given an abundance of breads, flavours of pickles, curry, fragrant rice, and really healthy aromatic foods.
Entertainment was easy to navigate, very wide screen as wide as the seat in front.
Slept for only around 4 hours, but with some quiet and peace, ready for breakfast served about 2 hrs before landing. KLM have a Hotel style breakfast card where you select your items before, which is delivered all ready in the morning, individually
Landed as always with KLM on time, luggage came out first as usual priority tagged.
An excellent flight for Long haul with KLM. New Aircraft, fresh natural friendly crew, clearly enjoying and happy in their work as compared to many Airlines these days, where you feel unhappiness and inexperience.
The Business Class will be upgraded as per the seat on 747's from now, and 777 fleets will follow next year, a little slow, but it is being done.
Schiphol itself can always be a rewarding an remarkable airport, if you look around and take some time to enjoy it, unique in Europe.
The fare was taken from a KLM sale of Business class. £1,340 (Equiv) each return Z class AMS-BKK, saving over £1,200 from the cheapest Airline option for two, ex LHR, and all its associated taxes, charges, and poor service.
AMS will remain a simply excellent gateway choice for travel througout Europe , worth travelling too, and is well utilised now for Ex UK business and leisure travellers. Great for KLM having such a hub, but they remain an impeccable Airline, well run and reflected through the whole experience from purchase to leaving the aircraft. One of Europe's best Airlines.
To and return from Cape Town. Crew friendly and efficient. Departure AMS at 09.25, lunch started at 10.45, a bit too early as the flight is 11hrs45min. But food good quality and superb wines.
Point of Attention: I changed my travel date via KLM Twitter and when I am about to make the payment in their city office, the city office said that it can't be done as my ticket is no longer valid after 24 July 2012 as it was the unused ticket purchased a year before. That night after i came back from the city office I got a twitter text from the KLM agent asking if it is ok for her to call me to my cell (It was an Indonesian cell as I was travelling in the region) and after I replied to her, she called me from Netherlands (I would assume) within 10 minutes and explained to me about my one year validity and apologised for it, but as she said she is able to be change my ticket, she gave me an exceptions and changed it without me needing to put any argument. Around 24 hours after the cali, I received my e-ticket and a twitter text from her checking if I've gotten the email regarding my new e-ticket. Also, did I mention she waived the service fee of EUR 30.
Check-in: Did it via the app and my luggage was tagged priority when I dropped it in the checkin counter in KUL. I was also given a paper boarding card with "SKYPRIORITY" printed on it.
Lounge: KL use plaza premier lounge in KUL. Nothing special, but it has a great view of the tarmac and KLM, a good selection of drinks, however, food selection can be improved.
Boarding: A SkyPriority lane was kept empty and exclusively for "J" passengers as well as ST Elite and Elite + passengers, I boarded through the line without any congestion.
Seat and IFE: As it was a 1 hour and 45 minutes flight, i didn't have enough time to fully use the facility, but the seat was spacious and comfortable for seating and relaxing. The IFE Screen was big but the selection was rather limited. Would love to see an improvement to the as it would be a big plus when the new improved Business Class is roll out next year.
Food: menu was given with a date printed on it. And I had the Asian choice.As it was a short flight, everything was presented in one big tray with KLM signature cutleries. Hot drink service was followed after all passengers got their meals.
Service: All crews were friendly but one. The crew who was in charge in my section couldn't be more friendlier. A person beside me flew in KL "J" for the first time, and was blonde with operating the seats and IFE, plugging the earphones, etc, and when she saw him, she helped him with smiles, humors and friendliness. Viktor&Rolf Essentials was given out as well as the Delft House, A very nice touch indeed!
Arrivals: CGK efficiency should be improve, was waiting for the belt to start moving for about 20 minutes before the first bag is out and luckily mine was one of the first.
Vredict: Great service and comfortable seat, looking forward tot heir new business class seat next year! And the KLM social media service is always efficient and reliable. I personally think, service wise, both before (Social Media) and during the flight, no other EU carrier can top it up.
KLM world business class
Recently flew DPS to SIN with KLM as they offered a great deal on the 2 hour flight in business for a family of 4.
Checkin was swift and efficient though the development work on the new DPS airport means that getting into the airport was a bit of a chore.
The lounge was awful with some pretty dire food and lousy white wine and beer only. Annoyingly, wifi was not free and I really should
have headed for one of the 3 other lounges which accept priority pass and which do have free wifi.
Boarded on time and was met by a character right out of a Wagnerian opera! She was terrifying and was taking no prisoners. I had boarded first and had quickly settled which seemed to please her. Others did not please her and came quickly to regret their actions!
The flight, a 777-300 left on time. The seat was fine, the IFE good and the food perfectly satisfactory. Nice touch was the menu was printed with date of travel.
Amenity kits were distributed which was a surprise on such a short sector and then just prior to landing, passengers were given the little Dutch houses as a gift. Apparently there are now 92 so I had a good start picking up 4 on my first flight. It was a real surprise to be offered them at all.
My Wagnerian crew member clearly took a shine to my family and chatted to my wife and kids in between barking at others, in particular a very leggy and demanding blond! Consequently I can only speak highly of her and cannot fault the service provided to us.
I was most impressed by KLM but I am not sure if I would have the same view after 12 hours in that slope seat. However I had just 2 hours and the flight was very good indeed.
I was in transit so cannot comment on check-in. The lounge at Schiphol is bright and roomy and not overly crowded with a reasonable selection of food and drink.
I boarded last so cannot comment on how it was managed. The flight was full but the cabin still felt fresh and roomy. The seat is comfortable for sitting and eating. I only snoozed but it still seemed very comfortable for sleeping.
The food and drink were good but best of all were the crew who were friendly but gracious. But it all went wrong on landing.
I had had a tight connection and was worried my bag wouldn't make it. Once it looked like most bags had been claimed I spoke to the handling agent (Air France) and asked if they knew by chance that my bag hadn't made it. They said it was on a list that "might not have made it". I said, "so I can go now and you'll deliver it when it does finally get here?" "no, we're not certain, so you must wait until we are told the last bag has cleared customs. If you leave and it turns up you will be charged for the delivery".
After another 30 minutes they agreed that it looked hopeless so I was to go through customs and make my claim in the office groundside. It was shut. I waited another 20 minutes for them to show up.
I called the next day to enquire about my bag. They said they did not know if it was on that day's flight despite the fact that it had already taken off. In fact it was, and it was delivered later that night. For them twice to say that they didn't know if my bag was on the plane or not, in these security conscious days, is apalling.
My wife and I flew from Manchester to Taipei via Amsterdam and back with KLM in business class.
After making the booking and reading the reviews on this and other sites I was very concerned that we'd made a mistake but I have to say we had an extremely pleasant flight.
Much is made here about the 170 degree beds, but we both found them extremely comfortable and both slept well on both long haul legs. Maybe never having travelled on lie-flat beds I have nothing to compare against, but we had absolutely no complaints regarding the seats.
The food was top quality; although slightly better on the way out of Amsterdam than the return while the cabin crew were everything we wanted - pleasant, friendly, welcoming and efficient.
I fly KLM quite frequently and while it's not exactly Qatar or Etihad in it's level of service, the service is comfortable, friendly, reliable and efficient. There is a friendly predictability in the overall product and in the flurry of intercontinental travel, that is a good thing.
The seats are not full flat, but I have always been able to sleep very well on flights. I sleep in the semi cradled position and I find that's the best way to sleep in their seats. The full flat out position hits me in the wrong places.
The entertainment is fine. Food is good and basic. The flight attendants are friendly and engaged. The planes are clean and well cared for - though the 747-400 may not be the newest. The baggage delivery has always been fast (I am Platinum however). Lastly, their Business Class fares are a good value. I fly over 150,000 miles/year and do a lot on KLM. It's been a really pleasant experience.
The only big issue I have with them is boarding at Schiphol. They really need to let Business Class passengers or elite levels find a way to the jet bridge. So many people are blocking the way that you can't get around the Main cabin passengers so we can board first.
Recently flew form Cape Town to Amsterdam with KLM on the 777-200 and then onwards to Edinburgh on a 737-700.
Shared lounge at CPT which was busy (wouldn't liked to have tried to find a seat if there had been more than one flight leaving at that time) but had a reasonable selection of drinks and both hot and cold snacks.
No priority boarding for business class passengers however once boarded my wife and I were offered a glass of chilled champagne.
Supper was served soon after take off and we enjoyed the beef, potatoes and assorted vegetables. There was not a great variety of inflight drinks served but we both found something to quench our thirst. A hot breakfast was served about 1 1/2 hours before landing which consisted of real orange juice (with 'bits' in), a fruit smoothie, cornflakes and an omelette- very tasty.
The only disappointment with this flight was the seat- comfortable enough for sitting but not lie flat and I kept slipping down while trying to sleep.
Our connecting flight to Edinburgh left on time. We were only 4 pax in business and during the flight a good selection of drinks were offered in addition to a particulary tasty chicken sandwich on a wholemeal roll (a vegetarian option was also available).
The staff on both flights were excellent in their friendliness and in the courtesy with which they offered the inflight service.
This was a flight from Singapore to Amsterdam, last week. This flight originates in Denpasar, arriving in Singapore around 23.00 hrs for take off at 01.15 hrs to AMS. To catch it therefore, one has either had to pay for an extra hotel night (or very late check-out) OR face several hours in the lounge which KLM shares with several other airlines. This is a depressing lounge, crowded, not very clean, offering dreadful food (and not much of it) plus a mediocre red and acidic white wine - choice of two of each only. It does not set one up for a long flight.
Boarding was a 'free-for-all' scramble with the "Gate Closing" notice being flashed up more than 45 minutes before take off.
Presumably because of the hour, dinner was short, sharp and less than appetising - a real disappointment after the privations of the lounge. By contrast, the wines were of decent quality and were liberally served. Without more ado, the lights were dimmed and the agony of trying to sleep began. The seat configuration is 2-3-2 and the window-seat occupant is effectively trapped as soon as the adjacent seat is reclined. The seat is advertised as "lie-flat - at 170º", clearly a contradiction. I doubt if my seat, in row 1, made it to even 170º. It was almost impossible to relax as the leg-rest sagged thus dropping the feet to about 30 cms below head level. The sitting position is good, but with another idiosyncrasy - it is very difficult to find the headphone jack and even more difficult to connect the phones: it has to be done by touch because it is out of view!
Breakfast has to be ordered the night before, even before dinner, so that trays can be prepared by seat number. Apart from breads and cereals, you opt for a "sweet" or "savoury" meal. In the event, I settled for cereal, yoghourt and a roll as both the hot dishes were equally unpalatable. Cabin crew members were brisk and efficient, but lacked warmth - except for the purser who came round twice during the flight for a chat.
We were on time into AMS and the staff in the arrivals lounge were welcoming and efficient. Overall, it was a mixed experience: not in the same league as a flight on SIA for example, but costing considerably less.
No shells housing the seats,makes me feel not enough privacy .legroom is enough.but kind of narrow in term of width.. meal is simple ,not qualify enough for business class.but the service is good.. .IFE screen is small..overall , in this route, they use very basic product..
This was perhaps the most disappointing business class product I have encountered. I travel long haul on a weekly basis. i flew LHR-JFK via AMSTERDAM with KLM. Poor quality fruit beverages (from concentrate), poor quality meat in the meals, poor seat comfort and an overwhelmingly hot cabin with the thermostat set at 27?C - i kid you not. There were no individual air vents (gaspers). It was unbearable. The lounge in Schippol on my return flight was overcrowded and i ended up purchasing lounge access in another lounge in order to have a shower before my connecting flight. Most disappointing was the seat. Not because it was not a lie-flat bed, but simply because it was uncomfortable and cumbersome. The cabin crew were dismissive, and a little bewildered when midway through the flight i asked them to find me a seat in Economy. I stayed in economy for three hours, where, frighteningly the seat was way smaller but way more comfortable, and the service was outstanding with tastier, better presented meals. i would travel KLM in Economy without question, however there World Business Class was nothing short of appalling and something I would never consider purchasing again.
Bad airline, just like the same as the other skyteam members
Having flown with many airlines in Europe and KLM being the best I thought I would try KLM for intercontinental to America and wow was I impress with WBC (World Business Class).
When I checked in and got on board I was instantly greeted with a smile and when I proceeded to the upper deck for my seat the captain personally welcomed me on board and wished me a comfortable flight, the food was world class and the service I could not fault I would rate it as a 5* hotel service.
For aircraft museum freaks KLM is the ideal option. Aircraft (747, MD11) are old timers, so is comfort, service and staff. One feels in the 80s...but the fees are of today.
Business class in Europe is 3 across, called Euroclass to my surprise. Business class intercontinental can satisfy customers who do not have other options only.
But KLM is on time, functional service provider for the egalitarian society: the Reliable Dutch.
I made this flight expecting that it will be great in comparison with some other airlines. I can say that I was disappointed in some points. The crew were perfect. The KLM personnel is always smiling and willing to assist you. But the seat is not designed for tall people like myself ( 1m94) It was simply impossible to sleep. The noise reducing head sets i had once on this flight of business class were great but the last time they were not any more available. They should bring them back. I also expected the amenities to be better. Other airlines offer some hand cream which in KLM is available in the bathroom but in the AMS-BKK the bathroom was simply not clean at all. They should change and add some more things necessary when you do a long trip. They could add perfume samples, cosmetic companies would love to advertise, why they do not change it. And please do not try to wash your teeth with the paste they provide in the kit. It is disgusting.
As for the breakfast, the orange juice is one of the best ever tried in an airline. I did not liked the sweet pudding with the poached fruits. During lunch they served amazing desserts on the flight to BKK but on the return no sweets available. I like the chocolates touch, offering to all business class chocolates but for sure they need to choose a better champagne. This one is like vinegar. They should choose something better.
As for the food, it was great when going to BKK but going back to AMS I could not eat anything. I believe they should ask the catering in BKK to make a HUGE effort and change the food cause other airlines have so much better food. At least in business class, and when like KLM you do not have first class, they should offer the best.
Finally, they should add some more newspapers. I mean more languages or magazines, very poor selection. Please note that the BKK business lounge has like many KLM overseas lounges no smoking area. In Amsterdam they have one, thanks for not forgetting that some people smoke and that this is not a crime, they should do the same in their lounges in BKK and elsewhere. Ass for a pc plug? If you need power when being in BKK at the KLM lounge, you should wait to arrive to Amsterdam, cause in BKK nothing available. The lounge in BKK has only great food but all the rest is like a cheap 2 stars hotel.
The flight was KL601 from AMS to LAX. The new entertainment is very good with up to date films and a good variety of things to watch. But it wasn't the best. The crew were amazing but the food wasn;t to my taste. I found sleeping very comfortable and sitting in the seat comfortable. Bags took quite along time to come out in LAX but still quite punctual.The new seat is greatly imporved on the old one.
JFK - AMS. Smooth boarding - away on time with a super quick flight to Amsterdam due to strong tailwinds. Inflight serivice was delayed out of JFK due to turbulance but meal was excellent when it arrived. If you have to be picky the "standard" of the KLM wine list has slipped over the years but general business product excellent. Inflight entertainment system top class. Excellent choice of films
Jan 09. MD-11 AMS>HYD. Seats are cradle, and comfortable in most positions, until you try to lie for sleep. I couldn't get comfortable. Not a good business class offer. Remainder of service typical KLM Dutch efficiency, and good, but thye can never seem to progress from 'efficiency' to sincere 'warmth'.