KLM » World Business Class » User reviews
Class rating 7.2
- Boarding 6.9
- Seat for sitting 7.3
- Seat for sleeping 5.0
- Service 7.5
- Entertainment 6.5
- Food & drink 6.7
- Punctuality 8.9
- Baggage 8.2
- Of course, your ratings vary widely for different classes. Choose one below for full details.
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To and return from Cape Town. Crew friendly and efficient. Departure AMS at 09.25, lunch started at 10.45, a bit too early as the flight is 11hrs45min. But food good quality and superb wines.
Point of Attention: I changed my travel date via KLM Twitter and when I am about to make the payment in their city office, the city office said that it can't be done as my ticket is no longer valid after 24 July 2012 as it was the unused ticket purchased a year before. That night after i came back from the city office I got a twitter text from the KLM agent asking if it is ok for her to call me to my cell (It was an Indonesian cell as I was travelling in the region) and after I replied to her, she called me from Netherlands (I would assume) within 10 minutes and explained to me about my one year validity and apologised for it, but as she said she is able to be change my ticket, she gave me an exceptions and changed it without me needing to put any argument. Around 24 hours after the cali, I received my e-ticket and a twitter text from her checking if I've gotten the email regarding my new e-ticket. Also, did I mention she waived the service fee of EUR 30.
Check-in: Did it via the app and my luggage was tagged priority when I dropped it in the checkin counter in KUL. I was also given a paper boarding card with "SKYPRIORITY" printed on it.
Lounge: KL use plaza premier lounge in KUL. Nothing special, but it has a great view of the tarmac and KLM, a good selection of drinks, however, food selection can be improved.
Boarding: A SkyPriority lane was kept empty and exclusively for "J" passengers as well as ST Elite and Elite + passengers, I boarded through the line without any congestion.
Seat and IFE: As it was a 1 hour and 45 minutes flight, i didn't have enough time to fully use the facility, but the seat was spacious and comfortable for seating and relaxing. The IFE Screen was big but the selection was rather limited. Would love to see an improvement to the as it would be a big plus when the new improved Business Class is roll out next year.
Food: menu was given with a date printed on it. And I had the Asian choice.As it was a short flight, everything was presented in one big tray with KLM signature cutleries. Hot drink service was followed after all passengers got their meals.
Service: All crews were friendly but one. The crew who was in charge in my section couldn't be more friendlier. A person beside me flew in KL "J" for the first time, and was blonde with operating the seats and IFE, plugging the earphones, etc, and when she saw him, she helped him with smiles, humors and friendliness. Viktor&Rolf Essentials was given out as well as the Delft House, A very nice touch indeed!
Arrivals: CGK efficiency should be improve, was waiting for the belt to start moving for about 20 minutes before the first bag is out and luckily mine was one of the first.
Vredict: Great service and comfortable seat, looking forward tot heir new business class seat next year! And the KLM social media service is always efficient and reliable. I personally think, service wise, both before (Social Media) and during the flight, no other EU carrier can top it up.
KLM world business class
Recently flew DPS to SIN with KLM as they offered a great deal on the 2 hour flight in business for a family of 4.
Checkin was swift and efficient though the development work on the new DPS airport means that getting into the airport was a bit of a chore.
The lounge was awful with some pretty dire food and lousy white wine and beer only. Annoyingly, wifi was not free and I really should
have headed for one of the 3 other lounges which accept priority pass and which do have free wifi.
Boarded on time and was met by a character right out of a Wagnerian opera! She was terrifying and was taking no prisoners. I had boarded first and had quickly settled which seemed to please her. Others did not please her and came quickly to regret their actions!
The flight, a 777-300 left on time. The seat was fine, the IFE good and the food perfectly satisfactory. Nice touch was the menu was printed with date of travel.
Amenity kits were distributed which was a surprise on such a short sector and then just prior to landing, passengers were given the little Dutch houses as a gift. Apparently there are now 92 so I had a good start picking up 4 on my first flight. It was a real surprise to be offered them at all.
My Wagnerian crew member clearly took a shine to my family and chatted to my wife and kids in between barking at others, in particular a very leggy and demanding blond! Consequently I can only speak highly of her and cannot fault the service provided to us.
I was most impressed by KLM but I am not sure if I would have the same view after 12 hours in that slope seat. However I had just 2 hours and the flight was very good indeed.
I was in transit so cannot comment on check-in. The lounge at Schiphol is bright and roomy and not overly crowded with a reasonable selection of food and drink.
I boarded last so cannot comment on how it was managed. The flight was full but the cabin still felt fresh and roomy. The seat is comfortable for sitting and eating. I only snoozed but it still seemed very comfortable for sleeping.
The food and drink were good but best of all were the crew who were friendly but gracious. But it all went wrong on landing.
I had had a tight connection and was worried my bag wouldn't make it. Once it looked like most bags had been claimed I spoke to the handling agent (Air France) and asked if they knew by chance that my bag hadn't made it. They said it was on a list that "might not have made it". I said, "so I can go now and you'll deliver it when it does finally get here?" "no, we're not certain, so you must wait until we are told the last bag has cleared customs. If you leave and it turns up you will be charged for the delivery".
After another 30 minutes they agreed that it looked hopeless so I was to go through customs and make my claim in the office groundside. It was shut. I waited another 20 minutes for them to show up.
I called the next day to enquire about my bag. They said they did not know if it was on that day's flight despite the fact that it had already taken off. In fact it was, and it was delivered later that night. For them twice to say that they didn't know if my bag was on the plane or not, in these security conscious days, is apalling.
My wife and I flew from Manchester to Taipei via Amsterdam and back with KLM in business class.
After making the booking and reading the reviews on this and other sites I was very concerned that we'd made a mistake but I have to say we had an extremely pleasant flight.
Much is made here about the 170 degree beds, but we both found them extremely comfortable and both slept well on both long haul legs. Maybe never having travelled on lie-flat beds I have nothing to compare against, but we had absolutely no complaints regarding the seats.
The food was top quality; although slightly better on the way out of Amsterdam than the return while the cabin crew were everything we wanted - pleasant, friendly, welcoming and efficient.
I fly KLM quite frequently and while it's not exactly Qatar or Etihad in it's level of service, the service is comfortable, friendly, reliable and efficient. There is a friendly predictability in the overall product and in the flurry of intercontinental travel, that is a good thing.
The seats are not full flat, but I have always been able to sleep very well on flights. I sleep in the semi cradled position and I find that's the best way to sleep in their seats. The full flat out position hits me in the wrong places.
The entertainment is fine. Food is good and basic. The flight attendants are friendly and engaged. The planes are clean and well cared for - though the 747-400 may not be the newest. The baggage delivery has always been fast (I am Platinum however). Lastly, their Business Class fares are a good value. I fly over 150,000 miles/year and do a lot on KLM. It's been a really pleasant experience.
The only big issue I have with them is boarding at Schiphol. They really need to let Business Class passengers or elite levels find a way to the jet bridge. So many people are blocking the way that you can't get around the Main cabin passengers so we can board first.
Recently flew form Cape Town to Amsterdam with KLM on the 777-200 and then onwards to Edinburgh on a 737-700.
Shared lounge at CPT which was busy (wouldn't liked to have tried to find a seat if there had been more than one flight leaving at that time) but had a reasonable selection of drinks and both hot and cold snacks.
No priority boarding for business class passengers however once boarded my wife and I were offered a glass of chilled champagne.
Supper was served soon after take off and we enjoyed the beef, potatoes and assorted vegetables. There was not a great variety of inflight drinks served but we both found something to quench our thirst. A hot breakfast was served about 1 1/2 hours before landing which consisted of real orange juice (with 'bits' in), a fruit smoothie, cornflakes and an omelette- very tasty.
The only disappointment with this flight was the seat- comfortable enough for sitting but not lie flat and I kept slipping down while trying to sleep.
Our connecting flight to Edinburgh left on time. We were only 4 pax in business and during the flight a good selection of drinks were offered in addition to a particulary tasty chicken sandwich on a wholemeal roll (a vegetarian option was also available).
The staff on both flights were excellent in their friendliness and in the courtesy with which they offered the inflight service.
This was a flight from Singapore to Amsterdam, last week. This flight originates in Denpasar, arriving in Singapore around 23.00 hrs for take off at 01.15 hrs to AMS. To catch it therefore, one has either had to pay for an extra hotel night (or very late check-out) OR face several hours in the lounge which KLM shares with several other airlines. This is a depressing lounge, crowded, not very clean, offering dreadful food (and not much of it) plus a mediocre red and acidic white wine - choice of two of each only. It does not set one up for a long flight.
Boarding was a 'free-for-all' scramble with the "Gate Closing" notice being flashed up more than 45 minutes before take off.
Presumably because of the hour, dinner was short, sharp and less than appetising - a real disappointment after the privations of the lounge. By contrast, the wines were of decent quality and were liberally served. Without more ado, the lights were dimmed and the agony of trying to sleep began. The seat configuration is 2-3-2 and the window-seat occupant is effectively trapped as soon as the adjacent seat is reclined. The seat is advertised as "lie-flat - at 170º", clearly a contradiction. I doubt if my seat, in row 1, made it to even 170º. It was almost impossible to relax as the leg-rest sagged thus dropping the feet to about 30 cms below head level. The sitting position is good, but with another idiosyncrasy - it is very difficult to find the headphone jack and even more difficult to connect the phones: it has to be done by touch because it is out of view!
Breakfast has to be ordered the night before, even before dinner, so that trays can be prepared by seat number. Apart from breads and cereals, you opt for a "sweet" or "savoury" meal. In the event, I settled for cereal, yoghourt and a roll as both the hot dishes were equally unpalatable. Cabin crew members were brisk and efficient, but lacked warmth - except for the purser who came round twice during the flight for a chat.
We were on time into AMS and the staff in the arrivals lounge were welcoming and efficient. Overall, it was a mixed experience: not in the same league as a flight on SIA for example, but costing considerably less.
No shells housing the seats,makes me feel not enough privacy .legroom is enough.but kind of narrow in term of width.. meal is simple ,not qualify enough for business class.but the service is good.. .IFE screen is small..overall , in this route, they use very basic product..
This was perhaps the most disappointing business class product I have encountered. I travel long haul on a weekly basis. i flew LHR-JFK via AMSTERDAM with KLM. Poor quality fruit beverages (from concentrate), poor quality meat in the meals, poor seat comfort and an overwhelmingly hot cabin with the thermostat set at 27?C - i kid you not. There were no individual air vents (gaspers). It was unbearable. The lounge in Schippol on my return flight was overcrowded and i ended up purchasing lounge access in another lounge in order to have a shower before my connecting flight. Most disappointing was the seat. Not because it was not a lie-flat bed, but simply because it was uncomfortable and cumbersome. The cabin crew were dismissive, and a little bewildered when midway through the flight i asked them to find me a seat in Economy. I stayed in economy for three hours, where, frighteningly the seat was way smaller but way more comfortable, and the service was outstanding with tastier, better presented meals. i would travel KLM in Economy without question, however there World Business Class was nothing short of appalling and something I would never consider purchasing again.
Bad airline, just like the same as the other skyteam members
Having flown with many airlines in Europe and KLM being the best I thought I would try KLM for intercontinental to America and wow was I impress with WBC (World Business Class).
When I checked in and got on board I was instantly greeted with a smile and when I proceeded to the upper deck for my seat the captain personally welcomed me on board and wished me a comfortable flight, the food was world class and the service I could not fault I would rate it as a 5* hotel service.
For aircraft museum freaks KLM is the ideal option. Aircraft (747, MD11) are old timers, so is comfort, service and staff. One feels in the 80s...but the fees are of today.
Business class in Europe is 3 across, called Euroclass to my surprise. Business class intercontinental can satisfy customers who do not have other options only.
But KLM is on time, functional service provider for the egalitarian society: the Reliable Dutch.
I made this flight expecting that it will be great in comparison with some other airlines. I can say that I was disappointed in some points. The crew were perfect. The KLM personnel is always smiling and willing to assist you. But the seat is not designed for tall people like myself ( 1m94) It was simply impossible to sleep. The noise reducing head sets i had once on this flight of business class were great but the last time they were not any more available. They should bring them back. I also expected the amenities to be better. Other airlines offer some hand cream which in KLM is available in the bathroom but in the AMS-BKK the bathroom was simply not clean at all. They should change and add some more things necessary when you do a long trip. They could add perfume samples, cosmetic companies would love to advertise, why they do not change it. And please do not try to wash your teeth with the paste they provide in the kit. It is disgusting.
As for the breakfast, the orange juice is one of the best ever tried in an airline. I did not liked the sweet pudding with the poached fruits. During lunch they served amazing desserts on the flight to BKK but on the return no sweets available. I like the chocolates touch, offering to all business class chocolates but for sure they need to choose a better champagne. This one is like vinegar. They should choose something better.
As for the food, it was great when going to BKK but going back to AMS I could not eat anything. I believe they should ask the catering in BKK to make a HUGE effort and change the food cause other airlines have so much better food. At least in business class, and when like KLM you do not have first class, they should offer the best.
Finally, they should add some more newspapers. I mean more languages or magazines, very poor selection. Please note that the BKK business lounge has like many KLM overseas lounges no smoking area. In Amsterdam they have one, thanks for not forgetting that some people smoke and that this is not a crime, they should do the same in their lounges in BKK and elsewhere. Ass for a pc plug? If you need power when being in BKK at the KLM lounge, you should wait to arrive to Amsterdam, cause in BKK nothing available. The lounge in BKK has only great food but all the rest is like a cheap 2 stars hotel.
The flight was KL601 from AMS to LAX. The new entertainment is very good with up to date films and a good variety of things to watch. But it wasn't the best. The crew were amazing but the food wasn;t to my taste. I found sleeping very comfortable and sitting in the seat comfortable. Bags took quite along time to come out in LAX but still quite punctual.The new seat is greatly imporved on the old one.
JFK - AMS. Smooth boarding - away on time with a super quick flight to Amsterdam due to strong tailwinds. Inflight serivice was delayed out of JFK due to turbulance but meal was excellent when it arrived. If you have to be picky the "standard" of the KLM wine list has slipped over the years but general business product excellent. Inflight entertainment system top class. Excellent choice of films
Jan 09. MD-11 AMS>HYD. Seats are cradle, and comfortable in most positions, until you try to lie for sleep. I couldn't get comfortable. Not a good business class offer. Remainder of service typical KLM Dutch efficiency, and good, but thye can never seem to progress from 'efficiency' to sincere 'warmth'.