EmmanuelMercado flew Jetstar (31/05/2013 08:08)

EXTREMELY UNSATISFIED WITH THIS COMPANY. WOULD NEVER FLY WITH AGAIN!!

This is the worst budget airline I have ever flown with. They will squeak any amount of money out of you they can. Instead of charging a little more for tickets they charge a few dollars less and add extra hidden fees. They would not provide water on the flight (4+ hours) and if you wanted water it was $4. Food was overpriced. Staff was mostly impolite, especially the manager at the Singapore Airport. They have total disregard for the passenger satisfaction and have no problem making passengers miss a flight.

myspirow flew Jetstar Economy, on a A320 (03/04/2013 03:04)

Jetstar operates up to 9 daily flights between Kuala Lumpur and Singapore. This review is for one of the morning flight which is scheduled to depart at 11.20am and arrive in Singapore at 12.30pm.

I was traveling with a friend. We arrived at Kuala Lumpur International Airport around 9am after around 1 hour on the road skipping much of morning rush hour traffic. Jetstar is the only low cost carrier which is using KLIA Main terminal building whilst others are using LCCT (AirAsia and Tiger Airways).

Check-in>> At Kuala Lumpur International Airport, Jetstar ground handling was performed by Malaysia Airlines. They are using check-in counters at row M, the last row on the rightmost of the departure hall area. It happened to be a busy hajj pilgrimage period and the terminal seemed to be chaotic. Next to Jetstar's check in counters are the counter used to check-in charter flight for hajj.

Jetstar has 3 counters open; 2 for normal check-in and 1 for passenger who have done web check-in. I checked in through the website www.jetstar.com the night earlier and skip the conventional check-in line which saw around 5 passengers on the queue. Majority of the passengers are traveling light without checked luggage. I was served in no time by the agent and soon a boarding pass was issued for me. As for my friend, it turned out that his name alarmed Singapore immigration of the name on their watch list and Jetstar supervisor soon summoned to give a clearance. This give assurance that at least Jetstar has done proper security check.

Boarding>> After getting our boarding pass, we made way to immigration counter which was quite a breeze in the morning and soon passing a security check to access airside departure area. The plane was assigned to depart from Gate C33 in the Satellite Terminal and one need to take "Aerotrain" which links Main Terminal Building and Satellite Terminal. Boarding is listed at 1050 and after grabbing a snack, I headed to the gate 10mins before 1050.

Gate has opened by the time I reached and boarding soon commenced in orderly manner. As this is an all-economy class flight, priority boarding is given to passenger traveling with children, senior citizen, and passengers who purchased bulkhead and emergency exit seats.

The seat>> I was seated in row 14. There's ample storage on overhead bin and it filled up quickly since everyone is entitled of 10kg of hand luggage and less people is opting to purchase checked luggage allowance. The seat is covered in black leather with a slightly narrow seat pitch. Good for short haul trip but could be painful for longer crossing (such as flight between Singapore and Australia or to Japan - although they do it with an intermediate stop). There's no personal entertainment screen nor overhead screen. Seat pocket is nicely equipped with safety card, inflight magazine, and menu for inflight shopping

Service>> There are four cabin crew on this A320. Safety briefing was done manually shortly after the aircraft pushed back by two of the crew. Shortly after airborne and after fasten seatbelt sign is off, inflight sales of meal began. Since it is a short flight, no hot meal is available. instead, crew is running down the aisle and offer either assortment of beverages or snack pack. No trolley is visible. Inflight sales is also not available on this short flight although they could sell the merchandise to boost ancillary revenue. In terms of friendliness, the cabin crew - despite generally cheerful, kept their distance from passenger and rather inhospitable.

Arrival>> We arrived at Singapore Changi Airport Terminal 1. There was considerably long queue over the immigration counter but the line moved pretty quick. At the time we reached baggage carousel, our bags had waited for us. We then proceed to MRT station to the city.

Verdict: An excellent product for a low cost carrier. For the price paid (which is cheaper than other low cost carriers at the time of booking), the experience with Jetstar is one of the best out there; from check-in to arrival. It is also impressed me that Jetstar is aiming for on-time performance than quick turnaround (the plane was already parked at the gate at Kuala Lumpur at least 1 hour before scheduled departure of the return leg). If there is a room for improvement, it must have been the service offering (enable inflight sales of merchandise) and a more friendly cabin crew members.

GeorgeTsang flew Jetstar (11/01/2013 06:32)

I flew Jetstar before which I would describe as no frills airline. All are acceptable. I've just book their advertised special before Christmas, and they become my least preferred airline.

I now have to pay a seat fee to sit together with my family. Their website is full of hidden area where I only noticed after they charged my credit card. I did not noticed they charge me $34 booking fee for a $476 airfare (7.1%) which is the highest.

They would not consider refund they even I agreed to pay direct deposit immediately after I alert the mistake. After I express how I'm unhappy about the experience. Nothing been done and I would never fly them again. Terrible

JamesT5 flew Jetstar , on a A330-200 (19/11/2012 14:22)

Flew Jetstar business for the first time, from Singapore to Melbourne, and it was an awful experience.

I'll get the two positives out of the way - 1. The flight took off on time and landed 30 minutes early. This is always good. 2. For business class passengers they do not enforce the baggage limits at all. I asked at check in if they wanted to weigh my carry on, the man said you're in business class, we aren't worried how much you have!

Now for what I didn't like. The boarding, they made an announcement for business class passengers to board first, que a mad rush to the gate and of the 10 people around me I was the only one able to go to the first door, the rest had seats in aisles 29 and 32 etc, and were ushered into economy with no-one pulling them up for queue jumping.

The seat itself is archaic and tatty, something probably found in Qantas domestic business in the 90s. There may be an extra inch to an economy seat in width, the only positive is the separation from the seat next to you so your legs aren't touching. The 'extra' leg room is hardly existent, the pitch is barely superior to the leg room in Economy on a Qantas A380, which again is further encroached by the person in front of you reclining. If you want to get up when the seat in front is fully reclined you have to do a contortionist move to avoid pulling down on the seat to lift yourself up.

The food is certainly no better than other airlines economy and was worse than I have had on premium airlines like Cathay Pacific.

The entertainment, when you have it, is good. They give you an iPad preloaded with movies, TV, albums etc and the noise cancelling headphones do just that. But you get it an hour after take off and they take it away 70mins before landing. So you don't have IFE for the whole time.

It is not business class. If you picture people with sleeve tattos wearing singlets and thongs in business class, it's not business is it? Well this is exactly what Jetstar delivers. It is a budget airline, and one not patronised by savvy frequent flyers wanting to save, but by people who are only flying because they can for such a low price.

In a word - awful.

Do yourself a favour - for the same price as JQ Business you can fly economy with CX, MH or SQ, and this will be a far more enjoyable flight.

RichardForeman flew Jetstar , on a A330-200 config 2 (09/07/2012 07:13)

I flew Jetstar Business Class to Hawaii in November on the newly configured A330 with seat back screens in Business class.

We originally booked economy but were offered an upgrade by email for a small increase in price so took it. It was well worth it compared to economy which we've flown in before which I also think is fine.

The new seats in Business Class are firm, and fairly comfortable for a daylight flight, unless the person in front of you reclines their seat fully and you are reminded you are really in a "premium economy" cabin as opposed to a comforatble business class offered on Qantas for example.

The seat was not comforatble for a good nights sleep. The entertainment was also great. What I did rate very highly though was the service, it really was a pleasant surprise offering what I would describe as a good old fashioned "club class" service with champagne on boarding etc and even a cheese and desert trolley(!) at the end. For the price, it was a good experience.

BrittanyJohnston flew Jetstar Economy, on a A320 (28/06/2012 02:13)

I have flown Jetstar numerous times, and yes the seats are incredibly uncomfortable but like other users say you get what you pay for.

I travel domestically from Perth approximately 4-5 times per year, I have paid $200 return to Sydney compared to $600 when I flew with QANTAS. Service was just as professional and they offer entertainment for $10.00 to hire an iPad. If you aren't happy to pay for comfort and put your hands in your pocket then don't whinge about the seats when you are saving yourself $$$.

I would be happy to fly domestically however I have flown internationally once in Vietnam where it was delayed in Ho Chi Min City for 45 minutes with out even notifying the passengers, but like I said you get what you pay for.

AldrinArguelles flew Jetstar Economy, on a A330-200 (26/06/2012 11:15)

I've flown to Jetstar on a return flight to AKL-SNG-MLA and with AKL-SNG return I've used this aircraft A330-200.

We must consider that Jetstar is a BUDGET AIRLINE which means the fares are cheap. With that being said, don't expect to be pampered like a prince or princess while flying with them.

Boarding: AKL- bad. plain bad. there were no organised sequence everyone just rushed into the gate which is kinda fun if your not a grumpy person :) And its delayed LOL

SNG- Very Organised. the staff at SNG for my flight back to AKL were very helpful an the boarding has a sequence and very organised. In fact, we've managed to fly 10 minutes early due to that which I am very happy about considering the bad feedbacks :)

Sitting: well this is tough, it's leather but its a bit uncomfortable. It's probably because of the leg room but then you can just stand up and walk a bit and exercise and you'll be fine. Again. It's a budget air. What more can you ask for if you save heaps! :)

Food: typical airline food :( BAD

In Flight Entertainment: Ipad! if you got $15 haha :)

Overall, my experience is good but not best like the one in Cathay Pacific but I don't mind flying with them their good and less bumps and instead of paying around $2000 for flight. I get to pay $1099! look at the savings which then I can use for my island hopping!

Thanks Jetstar!

PsychoRolla flew Jetstar Economy, on a A320 (29/04/2012 03:37)

I have flown with Jetstar since i first set foot on a plane and have never been let down, there customer service in flight staff are extreamly professional and helpful, i have flown with qantas and tiger and jetstar's service and professionalism leaves them for dead.

Well done Jetstar keep up the good work see you on my next flight

mlawler flew Jetstar Economy, on a A320 (08/04/2012 01:46)

Horrible and uncomfortable seating, I am 6'3 and had next to no leg room at all, there are two metal springs that are on the back of the seat for the pocket that stick out about 25mm that I kept hitting with my knees every time I moved my legs and from a flight from Melbourne to Perth, that was a lot.

To give you an idea of how tight the room is, if you hold a piece of A4 paper on the front edge of your seat you will be hitting the seat in front of you. No cushions on the flight????

My with and I have a 6M old son and she was breastfeeding and asked for a cushion too support her arm but was informed by the staff that they did not carry any cushions or pillows on this particular flight. Sorry Jetstar will not be flying with you guys why you still have these cattle planes.

aussie1 flew Jetstar Economy, on a A320 (07/01/2012 03:59)

I have flown Jetstar, Perth, Western Australia to Bangkok via Singapore and return, 6 times over the course of the past 4 years. People must realise that you have to compare eggs with eggs on cut price airlines when writing reviews. Not cut price in comparrison to non-cut price airlines. I have never had a problem ever with Jetstar on any of my 12 flights with them. You get what you pay for and when you consider on average I save approx AUD$ 400 per return trip in comparrison to say Thai Airways then Jetstar are a big winners for me. The fact that I have to wait in Singapore for 4.5 hours for my connecting return flight to Perth is just not an issue as there are plenty of facilities in Changi to make the wait time fly by. I have always found Jetstar staff to be very friendly at check in and on the aircraft. I prefef travelling Jetstar as my golf club weight is deducted from my 20kg checked luggage allowance and they allow a 10 kg cabin bag instead of the usual 7kg on other airlines.
I have friends that have been very disappointed with other cut price airlines and have been very pleased with the Jetstar services after I have suggested they try Jetstar.

melbtsv flew Jetstar Economy (01/12/2011 12:10)

Always fly Jetstar from Melbourne to Townsville return as they are the only airline with direct flights, rather than the kangroo hopping of either Mel-Syd-Tsv or Mel-Bne-Tsv. Always on time the only time late was coming back from Tsv just after the Cyclone this year and was a severe storm so 1 hour late notheing they could do about that!

dsatrio flew Jetstar Economy, on a A330-200 (16/11/2011 01:21)

This has got to be the worst experience I've had with an airline.

It started with the numerous changes to our bookings. The attitude of the customer service agent was appalling and plainly rude. After being re-timed, re-routed, re-booked so many times, that at one point we lost track of the correct itinerary, we ended up with a 7hour wait in Singapore.

We tried to understand the reasoning behind so many changes, but the answer has always been vague. The customer service agent even went as far as telling us if we are not happy with what's given we can ask for a refund because this is the way the LCC works.

Excuses like 'operational issues' and 'safety concerns' were used sparingly throughout the months we dealt with Jetstar on the various changes that they threw at us. We were frustrated and felt like hitting a thick wall, but decided to go on the vacation with a positive spirit. But the drama did not end there.

Two segments of our bookings were delayed. However, the flights were uneventful once the plane took off. Jetstar uses leather seats, although there was nothing special with the pitch and width of these seats. The economy sections were still cramped.

No IFE, food or water were served complimentary, but one can purchase a selection of food and drink items during the flights. The service were sufficient, but nothing stellar or worth writing home about.

The airline, to add salt to the wound, lost our luggage on the CGK-CHC flight. The luggage was nowhere to be seen in AUK where we had to clear NZ Customs. We were detained by the Customs officials because we declared things in our checked luggage that failed to materialize.

No ground staff was seen at the baggage claim area; the customs officials ended up helping to search for the bag with no result. The ground staff at the service desk in AUK was unhelpful and plainly did not care. She gave a 0800 number for us to call, which was unreachable.

Our bag did not materialize in CHC either. All the same, no ground staff was around near the baggage claim area. The staff at the service desk helped us filled out a lost baggage form, and said we would be contacted if and when the luggage arrives. A few days and many phone calls later we still had no idea what happened to the luggage, nor did Jetstar. No one seems to think it was their business.

After numerous calls and extremely long waits we finally got through to the 0800 number, at which time we were informed by the staff that the report of lost luggage was not logged in the system. In other words, despite us holding on a lost luggage report form for a number of days, nothing is being done to track the luggage. It was at the end of our vacation when they finally contacted us saying the luggage has been found.

The failure to provide even the most basic of service and the appalling attitude of the staff we talked to were just unpalatable.

ChiefSteward flew Jetstar , on a A330-200 (26/08/2011 04:25)

Jetstar has had plenty of time to re-vamp this Business Product, however the inflight meal service is a hotch potch of different styles from different airlines, and to be honest, does not work. On the seating front, the pitch is still only 38ins which is the same as premium E/Y on other carriers. To fix this, they have to cut the cabin to 30 seats and stagger the rows.

honestguy flew Jetstar Economy, on a A320 (24/01/2011 12:44)

Flew from Christchurch to Melbourne on recently delivered VG VGP. Seats on this aircraft have a seat ptch of 28.5' not the 30' used on older jetstar aircraft. All the newly delivered Jetstar aircraft (14 of the 44 total Jetstar Fleet ) have this seat configuration and this amount of room simply is not enough to accomidate anyone over 180cm tall as your knees will not be able to avoid pressing into the seat infront. In addition the seats do not recline which is an issue for anyone travelling on early morning flights hoping to get some shuteye during your journey. My advice - don't fly jetstar on flights lasting more than 2 hours if you are 180cm or more tall as you will suffer a very uncomfortable flight.

MikeDownUnder flew Jetstar Economy, on a A320 (30/11/2010 07:46)

Flew from Perth to Sydney on an A320-232 which had all non-reclining seats. On asking a crew member I was told that the seats will be refitted in the near future. Checked other sites and this seat configuration seems to be out there for a while. It was extremely uncomfortable because it was a 4,5 h night flight leaving Perth at 23:45 Overall the seats are wider than some of the European budget airlines but the seat cushion is rather short and gives no support for upper legs. Being an average of 1.80m, it felt uncomfortable after about 30 mins - no recline didn't make things any better Staff overall is not very communicative, even the announcements after landing are minimal. On boarding they made a big announcement that any hand luggage that would exceed the size or weight limits would be confiscated and put on another flight. What is that threat about? The one or two they found just went into the freight compartment.

Murphiee flew Jetstar Economy, on a A320 (07/07/2009 07:32)

Melbourne-Darwin-Singapore Experienced inevitable delays, with cabin crew apologizing numerous amounts of time. The seats was nothing too bad to complain about, more generous than other non frills airlines. Cabin crew always had a smile on their face, but when someone in front of you recline, you feel like uncomfortable, but feel helpless.

taswegian77 flew Jetstar , on a A330-200 (03/06/2009 00:08)

Excellent service, great value for money considering status credit earn.

EdmundCarew flew Jetstar Economy, on a A320 (15/02/2009 09:01)

Unpleasant. Was and felt like 'cattle class.'

EdmundCarew flew Jetstar Economy, on a A330-200 (15/02/2009 08:59)

Over-hyped so-called 'leather' seat. Unattractive decor in aircraft, matched by garish orange uniforms of stewardesses and stewards that makes passengers tense rather than relaxed. Orange may be associated with safety but for some it's a precursor to an 'emergency' situation so its presence does little to reassure about safety. Heaven help the nervous flyer!

WanderingMagolith flew Jetstar Economy (22/10/2008 02:46)

I was on Jetstar for a Singapore-Hongkong flight earlier this year on 3K695. Checking in was without incident as I (barely) managed to cut down on my luggage. Boarding was also without hassle-free and quick, though my flight was delayed shortly.

I'd say its pretty much all I expect of a fuss-free budget carrier - seats were decent, perhaps just a wee bit cramped. The staff were also pleasant and friendly as they served in flight refreshments (after paying of course) - some cheap-looking microwaved pasta that put a small dent in my hunger.

I was seated at Seat 18, but I doubt that this matters on a low-cost flight nothing exceptional there, just the view of the floor and other bored passengers.

The portions are really small so I would advice you eat your fill before boarding this 4 hour flight. Anyways, the fare is pretty cheap, so its a good (flight to) catch - though its best to take a nap so that you don't get bored/hungry.

TheWalrus flew Jetstar Economy (22/10/2008 01:59)

I took a Jetstar flight from Singapore to Hong Kong this year. Checking in proved a bit of a hassle for me because i was over the weight limit by 3/4 Kg. After some sorting out and transferring of clothes and shoes to my hand carry, i finally got it through.

Seated at row 19 which was someway after the middle of the aircraft, i felt the leg room was pretty limited. I'm a relatively tall guy and value my leg space very much. I think the best seat on the plane for me would have been smack in the middle near the emergency exits. There's enough room to stretch.

The service was good but one complaint would be the price of a small container of pasta on the flight... Next time i'll be sure to eat a full meal before this 3 1/2 hour flight because SGD$30 for a measly portion of pasta and juice is too much.

Braveheart flew Jetstar Economy, on a A320 (14/10/2008 08:01)

Jetstar Singapore-Denpasar-Singapore. This route is actually operated by Valuair but there appears to be no difference whatsoever in the standard of the product offered compared with other Jetstar routes I have flown on. Affordable and basic, the Singapore-Bali route is one of its busiest, so my advice is to book well ahead. The seats were comfortable and had decent but not generous leg-room. I chose a window seat on the port side. On a short hop like this the absence of complimentary full-service catering and entertainment simply isn't a problem. Staff were friendly and efficient from check-in to disembarking. My only gripe is that the return leg from Denpasar to Singapore lands at 00.45 making onward connections virtually impossible and requiring an overnight stay in Singapore unless you live there. If the scheduling and frequency were improved they would certainly give Singapore Airlines a run for their money. If only they could help sort out the chaos at Denpasar's immigration controls.