Seatplan rating 4.4
- Boarding 5.5
- Seat for sitting 4.3
- Seat for sleeping 2.5
- Service 4.2
- Entertainment 1.5
- Food & drink 4.0
- Punctuality 6.0
- Baggage 5.5
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Flew Jetstar business for the first time, from Singapore to Melbourne, and it was an awful experience.
I'll get the two positives out of the way - 1. The flight took off on time and landed 30 minutes early. This is always good. 2. For business class passengers they do not enforce the baggage limits at all. I asked at check in if they wanted to weigh my carry on, the man said you're in business class, we aren't worried how much you have!
Now for what I didn't like. The boarding, they made an announcement for business class passengers to board first, que a mad rush to the gate and of the 10 people around me I was the only one able to go to the first door, the rest had seats in aisles 29 and 32 etc, and were ushered into economy with no-one pulling them up for queue jumping.
The seat itself is archaic and tatty, something probably found in Qantas domestic business in the 90s. There may be an extra inch to an economy seat in width, the only positive is the separation from the seat next to you so your legs aren't touching. The 'extra' leg room is hardly existent, the pitch is barely superior to the leg room in Economy on a Qantas A380, which again is further encroached by the person in front of you reclining. If you want to get up when the seat in front is fully reclined you have to do a contortionist move to avoid pulling down on the seat to lift yourself up.
The food is certainly no better than other airlines economy and was worse than I have had on premium airlines like Cathay Pacific.
The entertainment, when you have it, is good. They give you an iPad preloaded with movies, TV, albums etc and the noise cancelling headphones do just that. But you get it an hour after take off and they take it away 70mins before landing. So you don't have IFE for the whole time.
It is not business class. If you picture people with sleeve tattos wearing singlets and thongs in business class, it's not business is it? Well this is exactly what Jetstar delivers. It is a budget airline, and one not patronised by savvy frequent flyers wanting to save, but by people who are only flying because they can for such a low price.
In a word - awful.
Do yourself a favour - for the same price as JQ Business you can fly economy with CX, MH or SQ, and this will be a far more enjoyable flight.
I've flown to Jetstar on a return flight to AKL-SNG-MLA and with AKL-SNG return I've used this aircraft A330-200.
We must consider that Jetstar is a BUDGET AIRLINE which means the fares are cheap. With that being said, don't expect to be pampered like a prince or princess while flying with them.
Boarding: AKL- bad. plain bad. there were no organised sequence everyone just rushed into the gate which is kinda fun if your not a grumpy person :) And its delayed LOL
SNG- Very Organised. the staff at SNG for my flight back to AKL were very helpful an the boarding has a sequence and very organised. In fact, we've managed to fly 10 minutes early due to that which I am very happy about considering the bad feedbacks :)
Sitting: well this is tough, it's leather but its a bit uncomfortable. It's probably because of the leg room but then you can just stand up and walk a bit and exercise and you'll be fine. Again. It's a budget air. What more can you ask for if you save heaps! :)
Food: typical airline food :( BAD
In Flight Entertainment: Ipad! if you got $15 haha :)
Overall, my experience is good but not best like the one in Cathay Pacific but I don't mind flying with them their good and less bumps and instead of paying around $2000 for flight. I get to pay $1099! look at the savings which then I can use for my island hopping!
This has got to be the worst experience I've had with an airline.
It started with the numerous changes to our bookings. The attitude of the customer service agent was appalling and plainly rude. After being re-timed, re-routed, re-booked so many times, that at one point we lost track of the correct itinerary, we ended up with a 7hour wait in Singapore.
We tried to understand the reasoning behind so many changes, but the answer has always been vague. The customer service agent even went as far as telling us if we are not happy with what's given we can ask for a refund because this is the way the LCC works.
Excuses like 'operational issues' and 'safety concerns' were used sparingly throughout the months we dealt with Jetstar on the various changes that they threw at us. We were frustrated and felt like hitting a thick wall, but decided to go on the vacation with a positive spirit. But the drama did not end there.
Two segments of our bookings were delayed. However, the flights were uneventful once the plane took off. Jetstar uses leather seats, although there was nothing special with the pitch and width of these seats. The economy sections were still cramped.
No IFE, food or water were served complimentary, but one can purchase a selection of food and drink items during the flights. The service were sufficient, but nothing stellar or worth writing home about.
The airline, to add salt to the wound, lost our luggage on the CGK-CHC flight. The luggage was nowhere to be seen in AUK where we had to clear NZ Customs. We were detained by the Customs officials because we declared things in our checked luggage that failed to materialize.
No ground staff was seen at the baggage claim area; the customs officials ended up helping to search for the bag with no result. The ground staff at the service desk in AUK was unhelpful and plainly did not care. She gave a 0800 number for us to call, which was unreachable.
Our bag did not materialize in CHC either. All the same, no ground staff was around near the baggage claim area. The staff at the service desk helped us filled out a lost baggage form, and said we would be contacted if and when the luggage arrives. A few days and many phone calls later we still had no idea what happened to the luggage, nor did Jetstar. No one seems to think it was their business.
After numerous calls and extremely long waits we finally got through to the 0800 number, at which time we were informed by the staff that the report of lost luggage was not logged in the system. In other words, despite us holding on a lost luggage report form for a number of days, nothing is being done to track the luggage. It was at the end of our vacation when they finally contacted us saying the luggage has been found.
The failure to provide even the most basic of service and the appalling attitude of the staff we talked to were just unpalatable.
Jetstar has had plenty of time to re-vamp this Business Product, however the inflight meal service is a hotch potch of different styles from different airlines, and to be honest, does not work. On the seating front, the pitch is still only 38ins which is the same as premium E/Y on other carriers. To fix this, they have to cut the cabin to 30 seats and stagger the rows.
Excellent service, great value for money considering status credit earn.
Over-hyped so-called 'leather' seat. Unattractive decor in aircraft, matched by garish orange uniforms of stewardesses and stewards that makes passengers tense rather than relaxed. Orange may be associated with safety but for some it's a precursor to an 'emergency' situation so its presence does little to reassure about safety. Heaven help the nervous flyer!