JamesT5 flew Jetstar StarClass (business), on a A330-200 (19/11/2012 14:22)

Flew Jetstar business for the first time, from Singapore to Melbourne, and it was an awful experience.

I'll get the two positives out of the way - 1. The flight took off on time and landed 30 minutes early. This is always good. 2. For business class passengers they do not enforce the baggage limits at all. I asked at check in if they wanted to weigh my carry on, the man said you're in business class, we aren't worried how much you have!

Now for what I didn't like. The boarding, they made an announcement for business class passengers to board first, que a mad rush to the gate and of the 10 people around me I was the only one able to go to the first door, the rest had seats in aisles 29 and 32 etc, and were ushered into economy with no-one pulling them up for queue jumping.

The seat itself is archaic and tatty, something probably found in Qantas domestic business in the 90s. There may be an extra inch to an economy seat in width, the only positive is the separation from the seat next to you so your legs aren't touching. The 'extra' leg room is hardly existent, the pitch is barely superior to the leg room in Economy on a Qantas A380, which again is further encroached by the person in front of you reclining. If you want to get up when the seat in front is fully reclined you have to do a contortionist move to avoid pulling down on the seat to lift yourself up.

The food is certainly no better than other airlines economy and was worse than I have had on premium airlines like Cathay Pacific.

The entertainment, when you have it, is good. They give you an iPad preloaded with movies, TV, albums etc and the noise cancelling headphones do just that. But you get it an hour after take off and they take it away 70mins before landing. So you don't have IFE for the whole time.

It is not business class. If you picture people with sleeve tattos wearing singlets and thongs in business class, it's not business is it? Well this is exactly what Jetstar delivers. It is a budget airline, and one not patronised by savvy frequent flyers wanting to save, but by people who are only flying because they can for such a low price.

In a word - awful.

Do yourself a favour - for the same price as JQ Business you can fly economy with CX, MH or SQ, and this will be a far more enjoyable flight.

ChiefSteward flew Jetstar StarClass (business), on a A330-200 (26/08/2011 04:25)

Jetstar has had plenty of time to re-vamp this Business Product, however the inflight meal service is a hotch potch of different styles from different airlines, and to be honest, does not work. On the seating front, the pitch is still only 38ins which is the same as premium E/Y on other carriers. To fix this, they have to cut the cabin to 30 seats and stagger the rows.

taswegian77 flew Jetstar StarClass (business), on a A330-200 (03/06/2009 00:08)

Excellent service, great value for money considering status credit earn.