Jet Airways » User reviews

Tristan flew Jet Airways Economy, on a B777-300ER (14/08/2010 11:15)

Tristan flew Jet Airways Economy, on a B777-300ER (19/07/2010 11:22)

We travelled to Thailand in March, the flight from Heathrow to Mumbai was excellent - fantastic service and food. Mumbai Airport o.k. but the security check given that we were transfering from one international flight to another was awful. At one point I had an Indian soldier almost stick his FN rifle up my nose! The connecting flight to Bangkok was on a what appeared to be a very old aircraft -everything was tired incluing the crew. The inflight entertainent was exactly the same as the flight from London to Mumbai. Our return flights - Bangkok to Mumbai same tired dirty old aircraft, same awful treatment by rude Indian soldiers at the security check (when I asked how I could be compliant he looked the other way and then shoved me with his rifle butt). The flight from Mumbai to Heathrow was comfortable but the service was lousy, they ran out of food and it was nearly 3 and a half hours into the flight when we were offered a drink - despite the fact that the people in the row infront of us had been served and the row behind us had been served - we had been asked what we would like but they never came back. The we were asked what food we would like and they said they had run out of that and we had to wait another 2 hours before they gave us anything - telling us we should be grateful as it came from business class, well if i was given such crap in business class I would be talking to my lawyer. Rest assured we will never travel with Jet Aireways again.

ArjunJolly flew Jet Airways Premiere (business - short haul), on a B737-800 (30/04/2010 13:51)

I have flown Jet Premiere on their short haul international routes several times and while their planes are new and the seats are ok, the inflight the service is not at par with the 5 Star airlines such as Asiana, Singapore or Cathay. Check in staff are very helpful.

frustratedflyer flew Jet Airways Economy (short haul), on a B737-700 (05/02/2010 09:08)

Bombay to Delhi. Boarding was by bus and a bit chaotic as there was only one security person checking boarding passes of all flights going on the buses. This was not Jet's fault.

I had managed to get 15C which had lots of legroom and as the seats in front did not recline was very spacious. Seats A and F looked cramped and had no proper arm rest (just a small arm rest stuck on the emergency exit door). Your commentary says this are reserved for crew but the people in the seats did not look like crew.

The fight was delayed on the ground so the crew offered water and juice before take off. Food (veg or non veg curry) was served after take off along with another bottle of water and a slice of cake. This was followed up by tea and coffee. No bar service of any type.

ThomasMills flew Jet Airways Premiere (business) (04/11/2009 13:11)

My Wife and I were with Travelsphere's Golden Triangle Tour on Flight N0 9W121 to Delhi on18th Oct 2009 from Heathrow and had the unbelievable experience for us to be upgraded to Premiere class for the flight. We were vert impressed with the seating, comfort the food and drink, and the entertainment. We had imagined what it would be like if in the very unlikely event we were able to travel Business Class but did not think that we would ever be able to do it. So Thank you very much Jet Airways for making two pensioners very very happy.

frustratedflyer flew Jet Airways Economy (short haul), on a B737-900 (09/09/2009 13:14)

Seat was comfortable and felt like more legroom than on the average European shorthaul. There was a hot food service which although I did not eat had a nice smell. Only water, lime juice and orange juice offered but other soft drinks are available on demand. I had a diet coke.

frustratedflyer flew Jet Airways Economy (short haul), on a B737-900 (04/02/2009 03:19)

Checking in at an Indian Airport can always be a bit of a fight but today was OK. Boarding was chaotic though. Was sitting in a middle seat 26E which was OK. Surprising amount of legroom although the seat kept reclining on its own accord! Chicken curry that was served was also very good and tasty. Overall a good service with baggage returned promptly at the end

speerally flew Jet Airways Economy (short haul), on a B737-800 (23/01/2009 09:03)

I travelled from Mumbai to Jaipur in Dec 2008. 9W has a 24-hr service for flight information. There is a dedicated service for their frequent flyers, and business passengers. Check-in staff are pleasant and professional. Cabin crew are very effective and manage well on short flights. All went smoothly.

slinky09 flew Jet Airways Premiere (business), on a B777-300ER (02/10/2008 09:39)

In terms of spaciousness and fittings, Jet's Premier class is one of if not the best business offerings. First class in dimensions, loads of well thought out places for knick knacks and glasses and simple very broad sleeping space. The IFE is very good too and the cabin ambience very pleasing. Although new, there are areas in which Jet can improve, no pre take off drinks at LHR for example, cabin crew are a bit all over the place (on my last flight I was asked if I wanted breakfast four times each by a separate crew member), while the food is tasty, the service is a bit to stuffy. Overall, could be a challenger!

frustratedflyer flew Jet Airways Premiere (business) (01/10/2008 07:49)

Seat 5K Good seat as far enough away from both galleys and toilets and benefits from looking at the wall at the back of the seats in front of you. Lounge at Mumbai keeps changing due to building works - its getting better but the airport is a disaster area still which hampers what is otherwise a fantastic service from Jet. Great staff - can't comment on the food as was asleep! Was tempted to stay awake when I saw the Dom Perignon coming round though!!!

flyingggs flew Jet Airways Premiere (business), on a B777-300ER (30/09/2008 08:43)

Definitely the best product between Brussels and the US

BlackTower flew Jet Airways Premiere (business - short haul), on a B737-800 (27/09/2008 08:05)

Jet together with Kingfisher is the best way to get around india although kingfisher has a better seat in first.

Service is excellent on the ground and in the air. As ever eat before or after travelling............