Etihad Airways » B777-300ER » User reviews
Seatplan rating 7.3
- Boarding 7.8
- Seat for sitting 5.5
- Seat for sleeping 5.5
- Service 6.8
- Entertainment 6.0
- Food & drink 8.3
- Punctuality 8.5
- Baggage 8.8
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The lounge at AUH was busy, but not overcrowded and offered a pleasant and comprehensive breakfast buffet.
Boarding was orderly, premium pax were called towards the end and the walk from the lounge to the gate is only a couple of minutes.
The 77W has the newer version of the EY flat seats and it was in excellent condition, clean and fresh.
A choice of drinks was offered on boarding and a lunch menu given too.
The flight itself was a standard EY flight, good service, good F&B and an ontime arrival in London.
To summarise, a very good business class flight.
Can't really fault the service of Ground Staff or Cabin crew as previous review - they were all somewhat very good in comparison to many. What is diabolical is the seating.
Must has been stated in the past about how great the Economy is with Etihad so basically, as one who normally travels business on medium and long haul, I tried it.
WELL, I must say I was not happy on my return flight which was quite amazing as the outbound to Abu Dhabi was very acceptable.
The difference was the aircraft. London to Abu Dhabi on EY 18 on 13 December 2012 was an Airbus - much more comfortable seats and seemingly more space.
EY 11 return on 17 December was on a Boeing 777. The seats were cramped and very uncomfortable, not helped by a hard armrest with a width half that of the depth of a credit card [1 inch], pitch not appropriate for a person of 5 feet, 6 inches, let alone my height of 6 feet, 1 inch.
Quite simply, though a lover of the airline in general, on this occasion, Etihad have got the seating completely wrong in the 777 to justify them being a 'cut above the rest' - maybe they should take a look at the seat pitches and comfortable seating offered by others in Economy.
Etihad's business class seats are not a patch on some others, eg Qatar's B777.
Not only is it narrow but there is a danger of leg entrapment as you extend the seat. With the exception of one small pull out cup-shelf and the tray-table there is also NO space for your book, glasses, iPod, water bottle etc. These sky beds also waste a lot of space; there are large gaps around the seats which could be used for a wider chair and some shelves.
The meals took about 90mins to come out after take off which really cuts into the medium haul flights (eg Tripoli - Abu Dhabi, Abu Dhabi - Bangkok). And not sure why but they only served breakfast to those who asked for it.
The staff were very friendly, though.
As per your website, Etihad B777-300ER economy seats are 9 in a row, which is not true. It is 10(3-4-3) in a row.
I have traveled 3 times in Toronto-Abu Dhabi sector in economy class. It is very congested with small leg space, which is very uncomfortable in a long haul flight. Their service is also poor relative to Emirates or Singapore Airlines. In-flight entertainment system is also poor.