MargaretByrne flew Etihad Airways Coral Economy (06/05/2013 09:04)

We were flying Dublin/Abi Dhabi/Phuket return. Ethiad staff very nice and mannerly, Air Berlin was a shocking experience.

Seats had enough room, except we couldn't put our seat back and the lady in front came right back into our space even when eating she wasn't asked to put her seat in the upright all the way. Films were fine, sound was good, food was normal plane food, drink was handed out and plenty of water during the flight. Only problem with Ethiad is that they teamed up with Air Berlin, very dissapointing to be let down on the second flight.

Service was very good, people were moved around the plane to accommodate them, in giving them extra seats, one woman had 3 people moved so she could sleep across the seats and she was only 4ft6, lots of taller people could have been moved to give them a bit of extra leg room. It is the same old story the quite people get over looked and the moaners get rewarded. That's life. Ethiad we will deffo fly again with you, but never ever Air Berlin!!

LinguaFranca flew Etihad Airways Coral Economy, on a B777-300ER (11/02/2013 13:03)

Can't really fault the service of Ground Staff or Cabin crew as previous review - they were all somewhat very good in comparison to many. What is diabolical is the seating.

Must has been stated in the past about how great the Economy is with Etihad so basically, as one who normally travels business on medium and long haul, I tried it.
WELL, I must say I was not happy on my return flight which was quite amazing as the outbound to Abu Dhabi was very acceptable.

The difference was the aircraft. London to Abu Dhabi on EY 18 on 13 December 2012 was an Airbus - much more comfortable seats and seemingly more space.
EY 11 return on 17 December was on a Boeing 777. The seats were cramped and very uncomfortable, not helped by a hard armrest with a width half that of the depth of a credit card [1 inch], pitch not appropriate for a person of 5 feet, 6 inches, let alone my height of 6 feet, 1 inch.

Quite simply, though a lover of the airline in general, on this occasion, Etihad have got the seating completely wrong in the 777 to justify them being a 'cut above the rest' - maybe they should take a look at the seat pitches and comfortable seating offered by others in Economy.

IanStanley flew Etihad Airways Coral Economy, on a B777-300ER (three class) (06/02/2013 12:19)

Flight from Heathrow to Bangkok via Abu Dabi.
Very small seats on these 777s, and if the person in front reclines their seat it becomes impossible to move.

It surely makes no sense to cram as many seats as possible into a 777 when many of them are empty anyway.
Also the food was average at best, and the cabin kept very cold.

The staff were not helpful, in fact seemed disinterested.
We did this same trip last year on Qatar which was far better al round, especially the seat spacing which was much more comfortable.

CameronStone flew Etihad Airways Coral Economy, on a A330-200 (15/01/2013 16:47)

I had heard only good things about several of the airlines based in the Middle East. My decision to fly with Etihad was based purely on cost, as they proved slightly cheaper than Qatar and Emirates.

The latter two airlines are either some of the best around or need to consider bringing down their prices just a tad, because this flight was arguably the best I have ever been on.

I'm under 6ft and I still find legroom an issue on planes, so I can only imagine the issues this causes to my taller peers. On this flight it was not an issue due to not only the natural legroom provided by the seating layout but by the clever mechanics of the seat. In leyman's terms, as you recline your seat, the back slides backwards (as you would imagine) but additionally, the 'seat' part of the chair moves forward which ultimately results in a chair that can actually provide the means for a reasonable bit of sleep. Maybe I'm easily pleased but I was fascinated and very pleased with this.

The menu was good and the choice of middle eastern food and/or a middle eastern spin on food was a nice touch and delicious too. This food was tasty in it's own right, let alone impressive for airplane food.

The entertainment was very good. The films and TV shows were just to my liking, there was actually too much to choose from but I certainly won't be lodging that as an official complaint here. I also enjoyed the music choices which featured music from what must be every corner of the globe and my inquisitive ear scanned over all sorts of jams from American Blues, to Asian Sitar classics.

Service was always there and very polite. The plane was exceptionally clean and almost sparkling inside - however this may have something to do with how new the plane is to the fleet.

All in all this was a fantastic flight, and for an infrequent flyer such as myself it opened my eyes to just how important those little touches are on a flight, and in the future I will certainly be disappointed to receive anything less than I did on this Etihad flight (even if that is too much to ask for)

Overall: 17/20

HarryJarvis flew Etihad Airways Coral Economy, on a A340-600 (17/09/2012 05:25)

Enjoyed really good service form start to finish. Check-in at Heathrow was empty so got that done really quickly.

Went through security to airside and wandered about before the flight. We got boarded very quickly and for some reason the queue to board went down very quickly.

The flight was fairly full but it didn't feel too cramped. Seat was comfortable and plenty of legroom to stretch out for sleeping (it was an overnight flight).

The entertainment system was good with lots to choose from although it could have done with a few more TV programmes I think.

Service on board was great and the food was good too. Normally, you get a choice of three meals with Etihad and the evening one was lovely. The only problem was when it came to the morning, my breakfast was a choice of chicken or chicken which for any Brit is not the most ideal breakfast.

Still I was surprised at how much I enjoyed it considering it was so early in the morning.

Would definitely fly them again and would be happy to recommend.

edmundroxas flew Etihad Airways Coral Economy (12/06/2012 01:08)

Lousiest aircraft I've been in. They added two more seats at economy so I cant sit comfortably. The ebox was totally busted continually re-setting & touch controls were out. Food was lousy & semi-spoiled with soggy veggies. Tight seats. No leg room. Only positive thing is warm reception of the Filipino stewardess. Advise to future economy flyers, look for other airlines.

Redcody flew Etihad Airways Coral Economy, on a A330-200 (27/02/2012 13:55)

Travelled to India for a 4 day sales mission that started the evening of arrival.

Check-in and borading was as easy as you can imagine and the economy seats were reasonably comfortable. The crew were attentive without being oppresive and the individual entertainment system was excellent. A wide and varied choice that should satisfy everybody on a long haul flight. Food was excellent and served with proper cutlery - not the plastic stuff that breaks!

Having been in the travel industry for over 40 years and travelled on many carriers both short & long haul, I would certainly rate Etihad up there with the best & would recommend them to anybody - even in Economy class.

SteveWard flew Etihad Airways Coral Economy, on a A340-600 (14/01/2012 18:11)

There was a great service at Sydney airport before boarding.

The man on the desk tried his best to get me in an emergency exit seat being 6' 4" tall.

Unlike Singapore Airlines there is no system, it seems to be first come first served and no priority for taller people. Unable to get a seat with enough legroom it did cause a bit of anxiety when I boarded the plane to sit in seat 18C, 2 rows in front of a row of children in the middle, extra leg room seats!

The 15 hour flight was extremely uncomfortable, not being able to sit straight in my seat with my legs closed. No chance of any sleep.

The food was very good with good choices. The entertainment system was the saviour of the flight keeping my mind off the lack of blood circulation to my legs.

Anyone under 5'10" should be alright, but the service was just ok, not a patch on Singapore Airlines who I will return to for my next trip.

simazhar flew Etihad Airways Coral Economy, on a B777-300ER (19/11/2011 06:19)

As per your website, Etihad B777-300ER economy seats are 9 in a row, which is not true. It is 10(3-4-3) in a row.
I have traveled 3 times in Toronto-Abu Dhabi sector in economy class. It is very congested with small leg space, which is very uncomfortable in a long haul flight. Their service is also poor relative to Emirates or Singapore Airlines. In-flight entertainment system is also poor.