TominScotland flew Emirates Business class, on a A380 (Config. 1) (12/10/2011 11:48)

This journey relates to a journey originating in Glasgow on two class 777-300 and continuing upstairs on the A380 to Hong Kong via Bangkok.

The limo pick-up was not as efficient as normal due to poor communication but this did not matter as the inbound flight was a bit delayed which meant an extended wait in the Servisair Lounge at Glasgow which I know all too well. Boarding was, to put it kindly, chaotic and tested the patience of the ground staff!!

The first section of the trip, on the two class 777, was average because the business class seating on this aircraft is fine but nowhere near the quality of that on offer on 3 class aircraft. It is a pity that Emirates persist with the two class offering on many regional UK routes. I was in Row 1 which is a good location, far from the madding crowd!!

Business is always full and there is probably some scope for upgrading the service. There was one meal service, lunch, and drink available towards the end of what transpired to be a shortish flight so that we actually arrived early. Miracle of miracles, we did not remote park (see my last Emirates review) so I was in the vast and unfairly criticised Business Lounge within 20 minutes of landing. I must complement the purser who sorted out a meal preference error for me where no one else has been able to help in close to 5 years of trying!!

The A380 boarded smoothly - its great to have a separate access route for the upper deck on the same level as the lounge. I was seated in row 8, towards the front of Business and, thankfully, away from the bar at the rear which appeared to get quite lively en route.

Food was excellent on this flight, breakfast prior to landing in Bangkok and a light lunch on the Hong Kong leg. The A380 is a great way to travel but this particular routing is really let down by the stop over in Bangkok, where transit passengers remain on board while the aircraft is serviced around them. A through flight on this route at a timing which connected with UK regional flights would be wonderful, even on a 777!

We arrived in Hong Kong 10 minutes early at the A380 gate which is just about the furthest from Immigration where queues where extensive - no priority access. Luggage was disappointing as, unusually for Hong Kong and Emirates, priority bags did not emerge first so I had to wait quite a long time. The limo transfer was at hand and whisked me into the night lights of Hong Kong with speed and efficiency.

ecbatana flew Emirates Business class, on a A380 (Config. 1) (28/09/2011 17:52)

JFK-DXB. This is an exceptional flight at an exceptional timeslot. The 23:00 departure from JFK is ideal to allow for a night cap in the Emirates A380 lounge located at the rear of the plane on the upper deck. (The upper deck serves first and business class passengers only). Then a restful flight in a comfortable, private seat for the remainder of the journey.

The staggered seating for business class passengers ensures privacy rather than an awkward long 13 hr. journey next to an unknown passenger (as is the case on Emirates fleet of 777's). The seat configuration is unique to their A380's.

wkspang flew Emirates Business class, on a A380 (Config. 1) (25/03/2011 13:23)

I have now experienced both business and economy class on Emirates. You get a flat bed on Business and in the A380, the bar is a bonus, although after that, it is above average, but not amazing.

The food is good, but I find the service can be quite personnel dependent. Some, especially the staff from Asia, are amazing, whilst the staff from Western countries can be poor. I find it strange that they always have to refer to a list to welcome me back when they see a frequent flyer number next to my name, to deliver me the correct choice of food.

The economy is good, with great entertainment, but food and service is average. I still fly with them because of their great choice of routes.

glenlivet flew Emirates First class, on a A380 (Config. 1) (25/12/2010 11:09)

I have flown during the last 18 month 11 times with the A-380 of EK. There is nothing you can fault EK on those flights. Food and beverage: excellent. Suites: best in industry with Swiss new F seat. On board lounge and shower: what a treat.

TOLOSAN flew Emirates Business class, on a A380 (Config. 1) (04/12/2010 18:16)

Superb business class cabin, efficient boarding process in Dubai Inflight service needs a bit of synchronisation between food and drinks - limited choice of entree while seating in row 11E in business. Crew stuggle to serve everyone in a timely manner in such a big cabin; superb inflight entertainment and information system flying the A380 is a pure pleasure, wishing the flight to last longer

KLTCONSULTS123 flew Emirates Business class, on a A380 (Config. 1) (30/09/2010 15:05)

Boarding for Business and First Class passengers is on the same leval as and close to the lounges on the first floor of the terminal. Because the Emirates layout of the A380 has all premium seats on the top deck getting onboard is quick and convenient. At first glance the Business class section of the aircraft seems vast and the cubicles containing each seat seem to be constricting. However once in my seat I was delighted with the comfort and storage space on offer. Not only in the overhead bins but around the seat too, including plenty of space for placing your book and drink prior to take off. Each seat has a little mini bar stocked with soft drinks, juice and water. When reclined the seat forms a very comfortable bed and I had no trouble in getting off to sleep as the plane is very quiet. The seat table is generous and the only problem I had with the food is that they have an individual service with food brought to your seat from the galley. With 76 to 80- business class seats this can take some time. There was a good choice of meals and drinks including a good quality champagne. The only downside is the birdsong the airline broadcast before breakfast service which I personally found annoying. The inflight entertainment system on emirates has been a market leader for years and on this plane has been enhanced by a tail camera showing the flight pointing forward from a camera sited on the aircraft tail. This gives a fantastic view of take off and landing. I travel to Australia from the uK about three times a year and always book this flight now direct from Dubai to Sydney.

bishandrach flew Emirates Business class, on a A380 (Config. 1) (27/07/2010 17:02)

RBrown9 flew Emirates First class, on a A380 (Config. 1) (23/01/2010 17:02)

Check-in was efficient and quick. The Koreanair Lounge used is modern and clean although I would say that in terms of seating "comfortable" has been replaced with "modern". Very limited range of food and drinks offered. Boarding was efficient.

I was the only passenger in First Class. The suite is very comfortable in most respects. However, the flight started off on a bad note for me when after going to the bathroom (First Class shower suite) prior to take-off, I was approached by the on-board manager and told that their was a smell of cigarette smoke in the suite. I was then given a lecture regarding smoking on-board and the consequences. It made me feel like I was being accused! I wanted to sleep so had a quick onboard shower after take-off (not just a novelty, very pleasant and relaxing!). Then a quick meal. Although the food was edible, it was not exceptional (like the food experienced on numerous other Emirates flights).

I played with the ICE system for a while and am sure it could keep me amused for hours. I then had my bed turned down and managed to get more than six hours sleep. My only two gripes with the first class suite are as follows: 1. A duvet would be much nicer than a blanket. 2. I definitely needed numerous pillows to fill the gaps and make myself comfortable. These were provided.

A pleasant flight but I still feel that Emirates should train their staff to handle "situations" more tactfully. I am not a smoker in the first place but the feeling that I was being "accused" of smoking did not rest well with me. I also felt that the staff could have been more attentive and done more to make the flight special.

A three hour connection in Dubai for my flight to Bahrain. Spacious and modern first class lounge and managed to get some more sleep on a sofa! It would be nice if a sleeping area was provided.

A short and pleasant flight to Bahrain and arrived at 8.30 in the morning refreshed. The crew on this flight did make me feel "special".

farmerslodge flew Emirates Business class, on a A380 (Config. 1) (06/10/2009 20:12)

Great aircraft, extremely quiet to fly in, and a superb J class product.

Seatplans have their facts wrong mind - non of the seats face backwards, they ALL face forward.

Service was really slow due to Emirates not using a trolley service on this aircraft, preferring to carry individual trays to seats, great idea but too many (78) seats to serve, dinner service took 3 hours, plus my wife and I sat in the centre seats to sit together but my side of the aircraft was served 20 mins ahead of the other so we could not eat together and it felt disjointed. They failed to advertise that the sandwiches prior to landing were "on demand" so we sat there and got nothing, on other aircraft with Emirates this service happens without request - we need to be told if its on request.

Small points but simple to fix if they put their mind to it, and look from the passenger point of view, and not assume we all travel every week on this new service.

Great lounges at both ends, and on board!!

Overall a great product, just a couple of tweeks to finish it off.

Pat_travels flew Emirates Business class, on a A380 (Config. 1) (13/09/2009 07:28)

Great product and service, though the drinks and meal service was rather slow BUT I appreciate the enormity of the aircraft. This comment is no reflection on cabin crew they worked fast and efficiently throughout and were really smiley, happy people. very pleasant flight

CptTeirney flew Emirates First class, on a A380 (Config. 1) (15/07/2009 06:14)

I have flown First Class with Emirates before on their B777 First Class Service, but this is my first time on the A380 using the First Class Suite SYD to AKL Return. It is so different form the old Seats, everything is controlled by your Mode Controller. This easy to use touch screen handset includes controls to your seat position, in seat massage, suite lighting, in-flight entertainment with 1200 channels on a 23” screen, opening and closing your suite doors, and calling for 1 of the 6 crew members that are dedicated to the first class Cabin. Even though my flight was only for 3 and a half hours I still took a shower at 41,000ft… there are 2 bathroom attendants allocated to the 2 shower/toilet rooms at the front of the first class cabin the shower spa, features under floor heating, leather seats, a range of incredibly luxurious towels, large mirrors shower mats, an LCD monitor and hairdryer too. The food on the flight was great it would be something you would get at a 5 star Restaurant; you can eat what ever you like when ever you like. You also have your own personal mini bar. Your every need has been anticipated and every comfort lies at your fingertips. And as normal when you fly Emirates First or Business class there is your free chauffeur service to and from the airport & access to the lounge. I would recommend Emirates First Class Suite to anyone how wants privacy, comfort & luxury.

graemelws flew Emirates Economy class, on a A380 (Config. 1) (02/06/2009 19:17)

excellent

drdavid flew Emirates Business class, on a A380 (Config. 1) (17/05/2009 05:58)

For ultimate J Class privacy, choose a window seat! be careful if you are traveling with a colleague or friend, as it is only every alternative middle row which offer the facility to chat to each other. Good flat bed, although you feel like you are laying on the floor, individual mini bar, then social stand up bar at the back of the aircraft. Alround a great J Class product!

AGilchrist flew Emirates First class, on a A380 (Config. 1) (01/01/2009 08:11)

Flew LHR-DXB on 20/12 and second time in A380, last time on Singapore Airlines. Whilst Emirates have tried, the feeling is that this is the product from the A340-500 with a few changes. Seat was reasonably comfotable for sitting but had to use the massage function as it became a pain. The Wi-Fi controller for the entertainments kept breaking down all the time and 11 resets later it was working, then failed again just before arrival. As seats and privacy goes this is good, it lacks the room compared to the singapore product and their excellent bed but it is comfortable. What is with this stupid seat belt around the bag to keep it in place, you have to go crawling around underneath to strap your hand baggage up. It does not feel like and improvement just the same old, thank goodness for the showers I suppose

abdullaali flew Emirates First class, on a A380 (Config. 1) (30/09/2008 09:02)

Good, but too much fake wood trim!