Emirates » Business class » User reviews
Class rating 7.7
- Boarding 7.9
- Seat for sitting 7.2
- Seat for sleeping 6.4
- Service 7.7
- Entertainment 8.0
- Food & drink 7.8
- Punctuality 8.1
- Baggage 7.5
- Of course, your ratings vary widely for different classes. Choose one below for full details.
- A340-500 - 7.1
- A340-300 - 8.2
- B777-200 (three-class) - 7.2
- A330-200 (two-class) - 7.3
- B777-300ER (three-class) - 8.3
- B777-300ER (two-class) - 7.6
- B777-200LR (three-class) - 7.0
- A380 (Config. 1) - 8.0
- A330-200 (three-class) - 7.0
- B777-200 (two-class) - 8.1
- B777-300 (three-class) - 7.2
- A380 (Config. 2) - 7.1
- B777-300ER (three-class with suites) - 6.7
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IT IS ALWAYS A PLEASURE TO BE PICKED UP FROM HOME IN A CHAUFFEUR DRIVEN CAR WITH NO STRESS TO THE AIRPORT. CHECK IN AND LOUNGE ACCESS WAS SEEMLESS AND ALTHOUGH NOT DIRECT BOARDING TO THE GATE, WE WERE INFORMED IN PLENTY OF TIME.
ON BOARD THE CABIN CREW WERE EXCELLENT AS IS STANDARD ON EMIRATES, AND I LIKE THE PERSONAL TOUCH OF HAND SERVICE. IT MUST BE MORE DIFFICULT FOR THE CREW TO ORGANISE BUT IT IS PLEASANT FOR PASSENGERS.
THE ONLY PROBLEM IS THE SEAT ON B777. THEY ARE LIE FLAT, NOT FULLY FLAT SEATS SO THEY ARE UNCOMFORTABLE TO SLEEP IN. AND THERE ISN'T THE STORAGE SPACE AROUND THE SEAT EITHER OR MINI BAR. AFTER EXPERIENCING THE A380 SEATS I DON'T THINK I WILL TRAVEL ON EMIRATES UNTIL THEY ARE STANDARD ON B777 OR THEY INTRODUCE A380 TO THE JOHANNESBURG ROUTE. THE SEAT IS THE MAIN REASON TO TRAVEL BUSINESS CLASS NOT THE SERVICE, I AM A SILVER CARD HOLDER SO WOULD PREFER TO STANDARDISE ON EMIRATES BUT I THINK I WILL TRY QATAR AIRLINES NEXT AND TRY THEIR 5 STAR PRODUCT NOW THAT THEY ARE PART OF ONE WORLD ALLIANCE.
EK107 DXB-LCA-MLA 3h30 + 2h30
Was collected in the usual Volvo estate that EK's chauffeur company use in DXB and the drive form the Kempinksi to the drop off area took 25 minutes, due to it being 0600.
Check in was fast and painless, though I had a problem with my eGates card and having forgotten to link my new passport to it, I had to ask nicely to be let ou, which done with good grace as I confessed it was my fault and the immigration officer replied 'it is nothing'. He also directed me to the eGates office, where my card was updated in 30 seconds, after a 10 minute wait.
Once in the lounge in T3, I was able to have a decent breakfast from a good selection on offer and there was plenty of time to walk down to gate B3, which is a coaching gate.
I've only ever used coaching gates in T1, where they are a disaster, so it was good to find that this one was much better and all premium pax were asked to take a seat in the gate waiting area, until a posher bus was available (in fact they had first and business class branded buses.)
Onboard, I was directed to 7D and met by a very pleasant stewardess, who took my jacket and offered me a welcome drink.
We left a couple of minutes late, due to three pax being off loaded and their bags removed (don't know why) of blasted off towards KSA (the current route to Larnaca avoids Syrian airspace and routes across the kingdom, than hangs a right over Sinai und runs into LCA.
Having breakfasted, I put my seat fully back after take off and dropped off to sleep, as I was rather tired, being woken up by a loud PA from the captain announcing that the IFE power and seat power had been disabled due to an electrical fault. (So Londono Airways is not the only company to have trouble with older aircraft)
As I was now awake and there were over two hours left, I had to find a crew member (call bell gone, too), to ask how to put the seat back into a seat; turns out there are two catches to release and then so jiggery pokey to get the thing up, of which I am now a master. What was concering was that some seats would not revert to upright for landing, although fortunately the load was such that there were enough spare seats to accommodate those pax affected.
The electrical problem was fixed by EK's engineering officer who is based in LCA.
Departure from LCA was a few minutes late, but this did not affect an on time arrival into MLA.
The F&B on the LCA-MLA leg was the usual high standard I expect from EK and I was looking forward to Chicken Satay, but unusually they hadn't loaded enough, so they very kindly offered me a chicken and mash meal from F, which was really nice, simple, well cooked and very tasty.
I washed this down with a glass of Chateuneuf du Pape, which was also excellent. They have Veuve Cliquot NV in business as the house champers and I find this a very pleasant drink.
The crew tried very hard on both sectors and I have seen quite a few of them on other flights, as they are Maltese (as was the captain), taking the opportunity for a nightstop to see friends.
All in all, the flight was impacted by the IFE/seat debacle, but the crew tried a lot harder than most to make up for the failure with very attentive service and I've emailed EK customer service to comment on this.
EK continues to frustrate me on this route, but the service and F&B on this flight was world class.
A combined report on four recent long/medium haul sectors in Emirates Business Class (LGW-HKG and BKK-LHR).
Primarily price. Aeroflot and Turkish were marginally cheaper (but didn’t appeal for various reasons!), and Swiss was about the same, but didn’t have a day-time return flight which I prefer when returning from the Far East. (I also wanted to fly in an A380!).
Although booked through Ticketstoworld (check out for some good bargains), the Emirates.com MMB and on-line check-in worked well, including for booking chauffeur transfers. All chauffeur transfers were timely and courteous. I received calls from the limousine service ahead of the pick-ups in London and Bangkok to confirm times and vehicle requirements, and airport pick-ups were more or less immediate.
Not a big fan of beige leatherette but lounges at LGW and BKK were well stocked with a good selection of hot and cold food appropriate to the time of day. Restrooms were spotless and the atmosphere was calm. The Lounge at Terminal 3 in Dubai is vast and was pretty well deserted (I understand this may have been unusual). Fantastic views across the apron and excellent restaurant service. The Dubai lounge has the added attraction of direct boarding to the A380 upper deck.
Called very late at LGW in the Lounge so by the time we reached the aircraft they were ready to close doors. This meant a bit of a scramble to get seated. Bangkok was a complete scrum and boarding didn’t commence until the departure time without any announcements being provided. Priority boarding was, however observed, although in the second Business Class cabin, this simply means that you have the opportunity to be gawped at by 300+ economy passengers as they trundle past.
Ex-LGW on a recently delivered two-class 777-300ER. The new configuration has five rows between doors 1 & 2, a slightly strange bar structure between 2L and 2R and then one more row of Business class. With pink mood lighting and all screens blaring with pre-departure video it rather felt like walking into a TV show room. (More about the TVs later).
First impressions of the A380 were surprisingly a bit mixed. With all the bins down and the boxed seating arrangement, the initial impression was of a long and rather crowded looking cabin. This certainly improved once all the bins were closed. The stand-up bar is a great attraction on the A380 and clearly enjoyed by the crew for chatting to passengers and even using their instamatic camera to take snaps of those enjoying the facility. It was also unbelievably quiet during take-off.
I asked if I could sneak a view of the lower deck economy section and very soon decided that that was something I would actively avoid. es they get the same smooth ride, but there were simply too many people down there. It really felt like going below decks on a galleon!
The 777-300 ex-BKK, looked a bit tired by comparison and had much less of the faux-walnut veneer than other aircraft. Washrooms were spotless throughout and well stocked.
The angle-flat seats on the 777 were comfortable and not particularly wedgie-inducing, so sleeping was not a problem. The odd thing though was the lack of arm rests on one or other side of the seat. This did become somewhat annoying. Also as I’m rather small built it wasn’t a problem, but had I been a bit larger I think the comparative narrowness of the seat would have become apparent.
The provision of a mattress for the night flight was a nice touch and certainly made for a comfortable bed. On the A380 the individual cubicles seem slightly claustrophobic at first. However, after a few minutes I found myself adjusting to the space and actually quite liked the privacy. The individual seats closest to the windows, with the box structure and bar on the aisle-side afford the most privacy to individual travellers. The E and F seats in the centre are ideal for those travelling with a companion, though there is a very effective privacy screen if you are not. The seat can be reclined fully flat and as comfortable and soft enough for sleeping.
The cabin crew
This was a real plus point. The crew were young, international (the list of languages spoken went on and on) very friendly and personable. In fact it really showed up one flight attendant on one sector that was just going through the motions. On another airline/flight it might not have registered, but on Emirates it did.
On all flights the welcome on board was warm and friendly, with staff on hand to take jackets explain seats and offer drinks. I thought Emirates did this bit well. The crew were also clearly well trained in dealing with difficult passengers, including those from cultures that struggle to deal with commands/requests from people they might otherwise view as servants. Some persistent phone-chatterers/standers during the safety demo were dealt with very smoothly. On the whole a really friendly bunch who genuinely appeared to care and enjoy what they were doing.
The no-trolley service policy has some good and bad aspects. On a 777 with a relatively small Business Class section this generally worked well. However, the large A380 cabin meant that meal services became quite protracted and sometimes got out of sync. I liked the fact that they lay the E and F tables simultaneously from either aisle so that passengers travelling together are served together. But I never felt that the service on either A380 flight really flowed. It was a shame because this wasn’t obviously the fault of the crew who clearly worked very hard and were very accommodating of people, like me, who wanted to pick and choose across the menu.
The menus were extensive and reflected the cuisine of the destination, origin and home base. As in many restaurants, starters and deserts were better than main courses which were rather bland and there was a good selection of wines. Most obvious comparison would be with Qatar Airways whose food generally, and Arabian mezze in particular, is markedly higher quality. There was a good selection of snacks available throughout the flights, although curiously their availability wasn’t mentioned in the printed menu.
The latest digital widescreen ICE was pretty amazing, with an outstanding selection of films and audio. The CD selection was extraordinary. The touchscreen functionality worked well, but to be honest I never got the hang of the tablet which seemed a bit superfluous, particularly as there was also the more traditional sort of hand-held control. On the 777s I think the screens are simply too big. Fine if you want to watch, but if you don’t, its almost impossible not to be distracted by whatever your neighbour is watching as the screens are simply so big and bright.
The seatbelt sign. This seemed to ping on with the slightest bump or in anticipation of it and this did interrupt the service at times unnecessarily. As this was a feature of each flight, I can only assume they have a very cautious policy. The only problem with this is that after half and hour of seat belt sign and no turbulence people get up and walk about anyway which seems to defeat the purpose.
Would I do it again?
Definitely. Emirates seems to attract a mixed set of reviews and I think I can see why. It sets itself up quite high, so there is always the potential for it to underdeliver and the whole styling and experience is not exactly low-key if your preference is for an under-stated travelling experience. But there was a lot to like about it too and if it could sort out the service flow on the A380 its Business Class would be very good indeed.
EK107 DXB LCA MLA 3h25/2h15
Arranged for 0555, driver was waiting in receiption as I checked out at 0550 and was pleasant/helpful/professional. DXB is a very busy airport these days and there was a bit of congestion on arrival, but still made checkin at -1hour 50 minutes.
Although checked in online, I had 2 cases to drop and had to queue for 2 minutes, before thes was accomplished in a polite and professional manner. The agent advised me that the gate was in T1 and suggested I used the lounge near there.
For once, not rammed out and I enjoyed a leisurely breakfast from an absolutely fabulous range of western and eastern offerings.
The selection made BA's Galleries Club look like what it is, a second rate and half hearted service.
The gate was well controlled, with clear pre-annoucements and control of passengers, I was in the first few onboard and was greeted in a friendly manner by the senior cabin crew member and I infomred him I knew my way to the seat, whereupon he smiled and said his colleagues would be along to offer me a pre departure drink. This happened swiftly.
The seat is angled lie flat, with a shallow angle and does not feel like a 'ski slope.' I wasn't tired, so didn't sleep, but I did try the seat flat for 20 mins and it was comfortable enough, perhaps slightly on the firm side, but I could have got several hours of zzzzzzz if I had needed to.
For sitting, I found the Z position comfortable, the only neg is that the arm/elbow rests were not great (Club World is much better in this respsect.)
We pushed back about 10 minutes behind STD and had a very long taxi to the hold, but then were away quickly. Because of the Syrian conflisct, EK avoids that airspace, mandating a dogs leg track over KSA and Egypt (Sinai) to Larnaca.
The service was professional and prompt, but also friendly (not always the case on EK) and I didn't have to use the call bell once, as my drink was regularly topped up and the crew were passing through the cabin frequently, to make sure people were okay.
Absolutely top class, as usual, with a huge selection on the ICE system. I watched two new releases on the flight 'Parker' (Jason Statham tough guy movie) and Olympus Down (US movie about terrorists taking over the White House), neither of which I would have chosen to see at the cinema, but both of which were fine for a lazy morning after a hard week working in Dubai.
Food and Bev
Breakfast consisted of either a mixed grill (akin to an English breakfast), scrambled eggs or an omelette, but I didn't take it, having eaten in the lounge. Looking at the people around me, the tray looked nicely presented, with fresh fruit, croissant, bread etc and the crew were walking around with OJ and Champagane, topping everyone up.
The lunch selection was either lamb stew, tahi seafood cakes or a veggie option and I chose the Thai. The quallity was really fab and I would have been happy with in a restaurant.
Punctuality and baggage
Despite the slightly late departure and the indirect course, we arrived on schedule at Malta and my bags were both off in the first 20.
An excellent flight experience and much better than my recent NRT-LHR experience with BA.
Second part of the Dubai to Adelaide trip and nothing at all to complain about if service could have improved between flights it did - and following Dubai terminal three first lounge we needed to continue to be impressed and we were. Amenity kits on this night flight were handed out and brilliant (for a business class product I would have thought more first with other airlines) I thought amenities were good on the shirt afternoon trip from cph to Dubai but although good, the bag of goodies was incredible but why not on all flights?
The only downside to the trip was a lost bag on arrival into Adelaide which meant a long wait for quarantine considering we were third off the flight and second through customs and our first 2 bags were immediately out of the hold! I won't judge negatively for that too badly as long as it turns up!
First time on Emirates and it was with some trepidation that we started the journey in cph bound for home in adl.
Check in was slick and we had fast track security followed by the apartment lounge in cph with us being QF platinum. Boarding was by class and status, economy shown the benefits of status.
The seat 5j/k was clean comfortable and although not lie flat was perfectly adequate for an afternoon flight to Dubai. Where emirates came brilliant was the food and service. Drinks orders taken and delivered individually, meal orders taken and no short falls. The food was top notch and bread basket offered frequently along with drink top ups (even to the point of new cans of coke being brought without having to ask - fresh glass of course!) Amenities were freely available and bathrooms well proportioned. One thing lacking if I could find a fault at all was the pjamas as per Qantas - if they truly want to offer the best service then perhaps look at that - they have the mattress and duvet why not go the whole hog with Pjs too?
I couldn't fault the plane, service, staff, food or ambience! A truly great trip on emirates for the first and not last time! Qantas no longer fly internationally from Adelaide for our routes, well done emirates you have a convert! And if the first class lounge prawn and tomato carpacio continues you are on to a winner!
DXB/SIN A380 rear cabin of business class 03.25 departure.
The new A380 only lounge in Dubai is better than the one in Terminal B but noticeably more crowded though now that QF have moved in with their 2 A380's daily. I don't find the EK lounges very relaxing too open in my view, but I do like being able to board the plane from the lounge which is a nice touch.
There was no recognition of any Skywards membership/tier status on boarding or on the aircraft, despite the CSD walking around with his laptop....
Flight was a few minutes late in leaving, due to an irate passenger asking to be upgraded due to his head rest coming off, the CSD was firm but polite in offering him any of the 20 free seats, eventually he sat in his original seat.
The crew were friendly and came round with the usual hot towels, washbags, and offering to make up the seat to a sleeping position with the mattress after take off. Given the timing I declined any snacks and tried to get some sleep.
I have usually tried to get a window seat, but this was a last minute arrangement, so was left with an aisle seat, I have to say I found it really quite cramped and not quite long enough.
Breakfast was offered some 1.45 hrs out of Singapore and given the way EK serve it was a while to receive the tray, fruit, yoghurt, breads, and then a choice of omelette, scrambled eggs, plus a couple of other local options.
Overall, the seat let the service down, I do think EK needs to rethink its fleet seating ranging from the dire A330 seating to this less than optimal seating on the A380. I am looking forward to my return to LHR on Malaysian's A380
Emirates Are Classy
I flew from Johannesburg (JNB) to Dubai (DXB) on the 30 December 2012 on the 14h40 flight, the Emirates staff once on board where JUST fantastic in every manner. The attitude, moral, uprightness and customer focus to needs was MINDblowing. As an example, it was a managed and controlled team that understood my needs from my arrival. The manner they address u, Mr Gani all the time u feel the 'wantedness ' the attention as I say managed.
So we took off and immediately the focus on your needs and requirements even if not within there limits. The quality of the staff (Exceptional) majority are 'Well Modelled Ladies' from all over the world, on that flight I think there was '8' different languages spoken.
The ATD (attention to detail) in my view was JUST over the moon. During the flight, should u require to sleep or read or relax or what ever, u have these 'Well Defined Ladies' taking care of u.
I have travelled previously on various other Airlines around the globe including Emirates, and this I would say was the 'Most Enjoyable trip' not only because of traveling Business Class but Just the ATD on that Flight.
Well Done Emirates, I did complete the Review onboard the plane as well.
The flight from Ahmedabad to Dubai in Business was quiet a drab. Boarding was delayed, with no information provided in the lounge, so we went down to to the gate and waited there until they started the boarding.
Business class had a seperate queue, with a light load on J there was not much of a wait before we were let onto the aircraft. Upon entering, the CSD had a warm welcome, but that's about it.
The service on the flight went down hill from there. Hot towels were offered to only a few passengers (mind you that the load on this flight was on 10 pax in J), meal orders taken and they had run out of the choice my brother and i wanted. None of the crew had smiles onboard, one of the female crew members was more interested in a rushed service to then go and talk loudly in the galley about her upcoming vacation. It was quiet disturbing to listen to her to-do things during her vacation.
The seat was the basic cradle style EK J seats that it uses on the A330's and if i had to use it for a longer flight segment, for the price paid, i wouldn't be a happy camper.
All in all, as i fly Emirates regularly, i see the service down hill in general, with a couple of exceptional flights thrown in.
I fly almost every week with Emirates.
NEVER take this plane in business or economy flight. Seat discomfort is extremely high in both classes.
Business class you have to clamber across passengers and the seat is almost impossible to make comfortable.
Economy class the seats tilt up tiring your legs enormously after a few hours (I am 5.10 so heaven help shorter people).
I joined this flight to New Delhi in Dubai, having flown overnight from Glasgow. I had spent some time in the Business Lounge where the wifi, in the past very slow, seemed to have improved greatly.
This is a cavan of a lounge but, if you can find a quiet corner, which I did, not a bad space for a wait. I was listening to an interview with Tim Clark, President of Emirates, on my way to Dubai and he was enthusing about the new A380 Terminal that is being built - with a Business Class Lounge to seat up to 2,000 pax and a First Lounge for a mere 900!! Sounds scary, it really does!!
Made my way via the rear of the Lounge to C Gates (formerly Terminal 1) and was struck by the ironic wording of some of the global facts ads from a well known British Bank in view of their just-announced fine in the US.....
Boarding had commenced by the time I got to the gate but I was able to by-pass queues and walk straight aboard. I was seated in the main Business cabin, towards the rear in 10D so the only downside was that Economy passengers had to make their way down the cabin past us.
The cabin was entirely full and boarding took some time. Coats were taken and drinks served. The seat is similar to that on the A340 although the cabin, with 2-3-2 seating, feels a bit more cramped.
Once aboard, we had to wait for a departure slot and were airbore about 3o minutes after scheduled departure. The flying time was onlt 2'30" so an on-time arrival was projected. This brings home how close the sub-contient is to the middle east - daft thing to say, I know, but I always saw them as very different worlds until cricket commentators started to talk about sub-continental pitches in Dubai and Abu Dhabi!!
Drinks and meal orders were taken immediately after take off - starting with Gold Card holders although this did not translate into priority service. At least we got the pick of the choices. I chose a very tasty chicken curry dish and some fruit and was able to prepare my presentation for the next day at leisure.
We landed on time and, after a short taxi, were at the gate. I disembarked to be confronted by an ad promoting a competition to win a holiday in......., yes, Scotland!!
There were no queues at Immigration and, as I only had hand luggage, I was out quickly and into the Emirates limo en route to my hotel within 25 minutes of landing.
I booked the complementary limo transfer to Glasgow Airport on a freezing night (minus 6 at home) - the journey takes just 20 minutes but was a comfortable way to go.
This was the first time I had taken the evening service out of Glasgow and I was looking forward to experiencing Business Class on the A340.
On arrival at the airport, with just hand luggage, I headed through security, having checked in on line earlier. No queues so straight to the Servisair Lounge, a timewarp location with little to commend it besides a great apron view. The food offering is pointless and the seating uncomfortable and not suitable for the work I was trying to do.
Flights are called in this Lounge so I waited until the cheerful lady called us in very good time. From there, it was a 10 minute walk to the Gate and straight on to the aircraft after a visa check (I was continuing to India).
I was seated in 7D which is as good as it gets in the 2-3-2 layout on the A340-300. The middle seat of the three was free and the legroom is excellent and better than the bulkhead seats in front of me. These were occupied by a family with a toddler - did this mean joining the debate about kids in premium classes? Not at all, as the young fella was perfect, sleeping for 90% of the flight.
My jacket was taken after a bit of a wait and champagne/ OJ/ water offered down our aisle some considerable time after those sitting to my right received theirs. The cabin crew came through to take drinks and dinner orders before take off.
Because of the cold weather, there was a slight delay for deicing and it was about 30 minutes after departure time before we pushed back but the Captain promised a short flight and an on-time arrival.
Service after take off was reasonable prompt and the food very tasty. I opted for smoked chicken salad followed by rack of lamb - alternatives were chicken biryani or salmon - and it was tender and came with a lovely sauce. Service was efficient and reasonably cheerful.
I opted to sleep after dinner and found the angle flat beds very comfortable - I rarely make use of fully flat anyway. I slept for about 5 hours, waking as preparations for landing commenced. Coffee and orange juice were available to wake me up.
We landed a few minutes early and pulled up at a Gate on-time. I was off the plane, through transfer security and into the Business Lounge within 10 minutes.
I like the quietness of the A380 but the seats in the business class are so narrow, they waste alot of space in the plane to provide more privacy but it lost its business class luxury comparing to emirates B777 which i love to travel on business class in it
What can I say? The best you can have with such a good fare. Emirates 94 from Malpensa to Dubai on business-class. Everything was so perfect. I've never met a FA that welcomes me onboard calling my name without having checked my boarding card. Amazing!! Is she a witch??
Flew from DXB-BKK.
Chauffeur drive was slick as was check-in. The lounge in DXB is depressing and it's probably worth finding a seat elsewhere. I was told "final call" from said black hole, proceeded to my gate and then sat there for 20 mins before they so much as opened the door for economy passengers.
I have read a lot on the subject of the 777-300 ERs potentially having the "deep reclining" (ie old) seats but this one had the lie-flat beds as I think most of them have now. It is a comfortable seat for sitting and pretty good for sleeping though it lacks the "counter" on the A380 which was very welcome for laying menus, glasses etc. Also, if you happen to be travelling with a friend (I wasn't) the privacy screen did not appear to descend far enough to allow you to chat.
The food and drink were average but the service was charming though the plane was barely half full. IFE was excellent. It's a feature on the A380 but I was surprised also on this aircraft to experience their rather stylish electrically operated window blinds.
Baggage delivery in BKK was slow and a bit erratic.
This review covers three flights on the A380 : LHR-DXB, BKK-DXB,DXB-LHR.
The chauffeur drive was well organised, Mercedes in UK & Thailand, Volvo in Dubai.
Check-in in LHR was mayhem and in BKK desperately slow.
The lounges in LHR & BKK are pleasant though undersized, London cracking at the seams when the previous flight was late. The lounge in DXB is a sprawling, depressing, noisy endless continuum where if you were lead there blindfold you would just assume you were in another public area of the airport. The stories of queues for the showers and even the toilets are true.
The Emirates A380 is an attractive aircraft. The seat and bed are comfortable but I am amazed that no-one has commented on the foot-rest / pointless box on the floor issue. Each seat has a box about twice the size of the average shoe box bolted to the floor. This is disguised as a foot rest but I can only assume it holds some other less glamorous box of engineering that is necessary to provide IFE or power to the seat in front. The net result is that one has a choice of sitting with one's legs vertical or lounging at 45 degrees but nothing in between as there isn't much more foot room than the size of the average man's feet.
Like Etihad, Emirates aspires to the "no trolley" service delivery and again it doesn't really work. Though the crew work hard and don't complain, the full service cannot be delivered on a full aircraft with that method. Food and drinks are average. However I must commend various instances of service "above and beyond" by the crew which mitigated poor service design.
I gather that it is not policy to hand out wash bags on daylight flights but on the 01:35 departure out of BKK there were none either. When you get one the contents are good.
The IFE is excellent. The business class bar works surprisingly well and is a welcome alternative to sitting in one's seat for hours. It is also the best way round the "2 round trips per passenger so sit and wait" service delivery as described above.
Delivery of luggage was a bit haphazard.
I started my long day with coffee and juice in the KL Hilton's 33rd Floor Executive Lounge - recent rain meant that the smog had gone and the sunrise was to die for. Then downstairs for check-out and a short stroll to the KLIA Ekpress which whisked me to the airport in just 28 minutes. Check-in is available at KL Sentral but my thinking is the fewer the transfers for luggage, the better.
I had partially checked-in on-line and was glad I tried. My reservation was in Economy and I had pre-selected my seat a couple of months ago as 18J which, at that stage, showed as an aisle seat. On check-in it came up as the middle seat of 3 in a 3-4-3 configuration - the dreaded 10 across!! I was able to swich to the only free aisle seat showing, 19c, so was happy. However, I was unable to print my Boarding Pass at that time.
KLIA was very quiet when i got there and there was no queue at the Business Class desk (I am EK Gold)and my bag was quickly through checked. I was given a card for Fast Track Immigration which i used wven though queues were minimal.
I transfered by momorail to International Departures (C Gates) and, after a wee shooping browse, headed up the excellnt Emirates Lounge. There was a group of new trainees on first day duty so service was very, very, very attentive!! A light breakfast, catch up on the final holes of the US Open and a great view of the apron.
There has been discussion elsewhere on the demise of the 747 - KLIA remains a good place to see the big birds or will be until Malaysian's 380's kick in. There were two parked close to the Lounge plus a rare treat, an Iran Air 747SP - there cannot be too many of them around any more. Having flown on this particular aircraft a few times during my regular trips to Tehran a few years ago, this was a treat!!
Boarding was called in the Lounge and I went down to the Gate where Security was confiscating bottles of water purchased from concourse shops from passengers - why sell them if you cannot take them aboard?
I received the welcome news of an up-grade at the Gate and was given 8D - the second time recently that EK in KL have done this for me!! Business Class was half empty and, on this 777, is 2-3-2, giving less seat width than the older cradle seats on the 2-class 777 even if the bed is fully-flat.
On a 6 hour 20 day flight, I think seating comfort rates higher than a flat bed but, hey, who I am to complain after an up-grade? Economy Class was clearly full and bedraggled transit passengers from Melbourne already looked worse for wear sio I was glad for small mercies!!
Champagne and juice was served on boarding, my jacked hung up and we were on the move some 10 minutes early. Lunch orders were taken promptly - a good choice of western and oriental and I enjoyed an excellent Malaysian chicken curry before sleeping for about 4 hours.
Arrival was 30 minutes ahead of schedule to an outside temperature of 40 degrees C. Luckily we pulled up at the terminal, I was one of the first off and through Fast Track security for transit and into a very quiet Business Class Lounge within 15 minutes of landing. A very different world to 5AM!!
Having flown to Dubai the previous day and arrived at 0100, I have night stopped at the Copthorne Hotel near DXB airport (courtesy of EK) and got about 3 hours sleep.
Arriving at the business class checkin area, via the chauffeur car, I was able to proceed directly to departures as I had my boarding pass already.
Security was quick, efficient and polite and I then entered the monster known as DXB terminal 3, which is beginning to become unusable at peak times, such as 0600. The experience is similar to a major shopping mall a week before Christmas, packed and difficult to navigate.
As the Accra flight was leaving from gate 136 (the infamous gate 136, I should add, more later), I had to walk for over 15 minutes, through the madding crowd, to get to Terminal 1, but once there I was able to avail myself of the EK business lounge, which is much quieter since most EK flights moved to terminal 3.
In the lounge, I was able to help myself to a decent breakfast, from a very good selection of hot and cold F&B. As I had slept little overnight, I was keen to get my head down on the seven and a half hour flight, so eating in the lounge was a very good way to use the time.
When the flight was called, I took the 5 minute walk from the lounge to gate 136.
If your flight departs from 136, you know immediately what EK thinks of the route. It is a remote coaching gate and resembles the fuehrerbunker, but without the charm. Having entered the gate (which has two glass sides), one is then called by 'zone' to the flight. This involves descending down a ramp that has several right angle turns and which appears to enter the bowels of Hades, complete with blown lights in some sections, making it quite difficult to see where your feet are. This is just a basic H&S issue and it is appalling that is is allowed to happen in a modern airport. These lights have been out of action since at least February (the first time I had the pleasure of 136 in 2012 and they were no better in April, or this time.)
Bizarrely, economy pax are called first and J and F only at the end. Even then, J&F pax (who have paid high fares) are then held at the exit of the gate, whilst their bus is summoned. I sat on a seat next to several empty coke cans and food wrappers - charming. The gate door is open, so the aroma of bus diesel and Jet A1 drifts in adding to the experience. It is so noisy that I put my QC15s on, to reduce to cacophony to a reasonable level.
After a while, the bus arrived and it was an executive coach, with more seats than usual. Even so, a number of F pax, who were called last, ended up standing for 15 minutes as the bus negotiated the flight line and appeared near the Sharjah borders before we found our ride.
On boarding, I was called by name and escorted to my seat. After a few mins, I was offered a drink and took an apple juice, as well as being asked for my choice of after departure drink/breakfast, which I declined as I wanted to sleep.
The flight left about 25 minutes late, due to the last coach getting lost and ending up in Al-Ayman (NB that is sarcasm, but the fact is that this is a major problem at DXB now and on time departures are being affected by the very long coaching journeys, coupled with the inevitable delays caused by aircraft pushing back.
Once airborne, I experimented with the seat. This was only the second time I have flown on the A345 (the first being on EY) and I was surprised that EK had not kitted out J with flat seats, remembering that this aircraft is an ultra long hauler and can stay airborn for 18 hours.
The seats were strange recliners, within a shell - they looked as if they should be lie flat, but there was not enough room inside the shell or under the seat in front for more than about a 120-130 degree tilt of the back rest, with about a 45 degree variation from the horizontal for the leg support/footrest.
Had I been on a ultra long haul flight, this seat would have been unacceptable, but for a 7h30m day flight, it was comfortable enough and I got in 3 hours of good sleep, although I was furious to be woken by a steward for breakfast, after I had informed his colleague that I did not want any - this is unusual for EK, where the crew are not red hot on service. In fact, this particular steward (who appeared to be European and had a Francophone name) was pretty poor, with slow service. Later in the flight, I ordered a drink and had to chase it after 20 minutes.
The flight itself was painless, with very smooth conditions all the way to Accra, despite the potential for the ITCZ to cause some bumps. After I awoke, I enjoyed an excellent lunch of chicken, washed down with Bollinger NV and watched 'Tinker, Tailor, Soldier, Spy' on the ever excellent ICE system.
On arrival, F and J pax had our own transport, a grotty minivan (but hey this is Africa, so no complaints) and immigration and customs was quick and pleasant, as was the Yellow Fever certificate inspection.
Not so impressive was the baggage delivery, with all classes being mixed and arriving at random. My cases arrived probably about 2/3 of the way through, which was disappointing for the price paid for the flight.
In summary, EK offers excellent F&B and the crew is normally excellent.
Downsides are very variable equipment standards and DXB T3.
On the routes I travel, EK are in the second tier of airlines for these reasons and I favour EY when the schedules work, as they have more consistent equipment with flat beds, the same level of F&B (with a more flexible service) and a compact airport at AUH.
All in all, EK got me from Malta to Accra safely, fed me well, put me up in a hotel free and provided chauffeur services in Malta and Dubai.
Nonetheless, I have to rate the experience as no more than average for the reasons above.
This was the start of a long journey from Malta to Accra (Ghana) and involved two flights under the same number, from Malta to Larnaca and from Larnaca to Dubai.
EK uses A330-200 equipment on this route, in a three class configuration (BT, please note) and although the cabin is refurbished, I would rate the seats as the worst I have experienced in business class for many years. EK crams in 7 across in business, unlike every other A330 operator I have used, where 6 is the norm.
The outcome is that the seats are very narrow, made worse by the TV controller that protrudes about 5 cms into the seating area. The seats are not lie flat and cannot be described as anything resembling comfortable.
It is frankly a disgrace that EK put this type of rubbish on a route where they charge high prices. Cramming 10 across into the Y section of a 777 is bad enough, but 7 on an A330 is simply unacceptable.
The rest of the service was very good, but the overall experience was lousy and that is the lingering memory.
This Glasgow - Dubai service was the final service to be offered on a two class 777 as a major upgrade on the route commences June 1st, with double dailies scheduled, both with 3 classes available.
Therefore, I felt the sense of history as we boarded about an hour late due to fog that morning in Dubai which had delayed the in-bound aircraft. The great thing in travelling in business on a 2 class long haul flight is that cabin crew seem to treat you better than in the same class when there is First available.
I was in 2B towards the nose of the aircraft in what are fairly tired but functional seats, with the more limited ICE IFE system and, worst of all, no seat-side power for what is substantially a day flight. In spite of the delay, the Captain promised to make up time en route, with favourable tail winds.
Service was good and I enjoyed an excellent lunch with a main of lamb machbous which was a pleasant interlude to my work (while the power lasted!!). I then caught up with The Iron Lady which I had missed on general release and was able to relive much of my political youth!!
There has been much discussion on the Forum about kids and their behaviour in Business Class. This flight saw a variant of issue but in tribal form as what seemed to be an endless extended family occupied seats across Business and back into Economy with loud grandparents, brazen parents and yowling kids. There was little show of restraint by any of these groupings so things were lively until, fueled by plenty of champagne and wine (the adults) all fell asleep after about 4 hours. So we were serenaded by "Hey, Granpa, come and see what Micky has done" and "Look at Jade running up and down the aisle - isn't she lovely?" and "This is the life - cheers everyone" (Champagne down in one). This was Thomas Cook to Malaga with bells and whistles. Maybe we need a new posting on ‘Tribes in Business Class’....
We landed just 15 minutes late in Dubai, were at the terminal gate just 5 minutes later (a record for me) and went through transfer security - at last there is now a Business/ First line although boarding passes were not checked and the queues generally were light. I was in the Business Class Lounge, waiting for my connection within 15 minutes of landing.
So now for the brave new era on the Glasgow route. I hope it works out as the range of connections now available with the double daily is really impressive - the beauty of hardcopy timetables (which Emirates still produce) is that these are readily evident!
Having connected from Sydney after a quick shower in the lounge, we headed to what seemed a distant gate where boarding was in progress.
Once onboard saw we were on the plane with the old angle flat seats, but still with plenty of space. Left gate close to departure time and finished my Veuve as we were taxing for a short time. Usual nuts with my gin and tonic, then offered a choice on the menu of smoked slamon roulade and a seafood main which I'd preordered, washed down with an excellent sancerre, with generous top ups from an attentive crew member. Was full and declined anything else even before coming into Gatwick.
Only minor annoyance were so rather active children at the front who were up and down the aisle as mum smiled at the little darlings.
Baggage arrived soon after arrival and transfer was waiting to take us home.
I was transferred to EK, from LH, due to the impact of a strike at FRA.
Having posted a very positive review of EK recently, I did mention that the experience is variable and this review gives the other side of the coin.
On my last excursion to the ball (VIE to DXB), Cinderella appeared before midnight and it was a very nice flight, unfortunately this time it was after midnight and pretty naff.
The 777-300 was tidy enough in terms of cabin decor and carpeting and the loos were clean. But the seats looked liked museum pieces, with the grey plastic going yellow and looking well past their sell by date.
The seats were not flat, just old cradle types with a recline that wasn't much more than premium Y on some airlines. As it happens, I sleep very easily on aircraft and I got over 5 hours on this 7 hour flight, probably because I had not got any the night before and had been up for 25 hours hours. But the bottom line is that an old cradle seat is simply not acceptable in business class, on a 7 hour flight.
As I was sleeping, I missed the meal, so cannot comment on that, but in the interests of being fair, the service I experienced from the crew, when awake, was top notch and friendly.
One final note; DXB is becoming very painful to use. The airport is over crowded at peak times and the ground staff are stressed and frankly some of them can be unpleasant. The bus transfers are a disaster, especially turning right out of T3, because the bus route goes airside of the flight line and the bus has to stop and await each pushback. We were caught by 2 x A38o and 1 x 777 pushback and the transfer took over half and hour - the only word I can think of is ludicrous.
As a consequence, EK is becoming a less than punctual airline.
Early start, to be picked up at 3.30 for transfer to Sydney airport, short journey and there by 3.45. Prompt check in, but advised immigration didn't open until 4.30. Got through via express line and airport just opening up.
The Emirates lounge is on the lower ground level, it had pleny of hot and cold food as well as plenty of drinks. I enjoyed tea, a smoked salmon and cream cheese bagel as well as a beetroot, ginger and apple detox breakfast drink. Called to reception to find our seats had moved to the front row due to a problem with the chair not going fully flat, this theme reoccurred later in the day!
Boarding prompt at 5.30, most of economy already boarded, enjoyed a glass of Moet and then pushed back slighty early at just after 6.00. Long taxi to the end of the runway, little around at that time so took off promptly. Excellent breakfast, offered choice, but enjoyed seafood as requested, plentiful and felt full without finishing the croissant and thick raisin loaf. As the flight was 14 hours enjoyed a good doze for a couple of hours, then watched some TV. Excellent light bite of lobster au gratin, then further rest and lunch before coming into Dubai. Pleasant fish terine and light choice blue eyed cod with vegetables, followed by opera cake.
Flight a bit bumpy and seemed slow to tell the crew to be seated whilst they were serving lunch. Excellent Mersault to wash down lunch. Seat wouldn't return to upright so moved to seat across the aisle.
Arrival slightly early before connecting on to London. Good crew, excellent attention to detail. well done Emirates.
Arrived at the gate which looked fairly full and an anouncement was made that boarding would be delayed due to late arrival of the inbound plane.
Boarding began after the departure time and then a delay was announced due to technical problems, eventually we departed at 04.00.
Decided to skip food as had eaten in the lounge beforehand, so laid down and slept for several hours. Offered breakfast and given choice of seafood meal as requested, but opted for the vegetarian omelette.
Arrival in Singapore was delayed as we seemed to circle for quite a time. We all deplaned and then lined up to go through security 30 minuted later.
Dinner was served, enjoyed my seafood and an excellent dessert of orange mousse, with raspberry coulis. Sampled the New zealand sauvignon, but prefered the French Mersault. Cabin crew pleasant, but a bit slow with the rolls and wine, a bit to mechanistic/task related, although polite.
Enjoyed the movies and the crew seemed to deal with a medical emergency in economy as the lady was wheeled through to the front of the plane to make her more comfortable. Light bite of prawn satay was enjoyed before arrival, which was nearly 2 hours late. At least I wasn't continuing to Auckland!
Got through immigration rapidly and our driver got us to our hotel with no diificulties.
Our transfer arrived promptly, the driver was chatty and got us promptly to LGW.
Having mostly checked in on line, check in was rapid and after a slow queue at what was fast track got to the Emirates lounge.
This lounge has consistently had a good choice of foods, I enjyed a very mustardy welsh rarebit, smoothy and some tea.
Boarding was called when most of the plane was already on board so had the joy of walking on board ready for take off.
Push back was delayed slightly, as the plane was de-iced. Meanwhile enjoyed the Veuve champagne. Push back 10 minutes late and then the long taxi to end of the runway with take off 20 minutes later.
Aperitifs and hot nuts were offered, followed by lunch, although I'd ordered a seafood I was offered the choices on the menu, but enjoyed the smoked salmon starter and the roast salmon main. Skipped the desert, but enjoyed the cheese selection. Enjoyed the sancerre and even got offered the Napa valley chardonay when the senior stewardess apologised for the sancerre needing to be chilled a bit longer. My partner enjoyed the St Emillion. Afternoon tea was scones and jam, was still full from lunch.
Arrived promptly and were bussed from our stand to the terminal with plenty of time to connect for my onward flight.
This journey relates to a journey originating in Glasgow on two class 777-300 and continuing upstairs on the A380 to Hong Kong via Bangkok.
The limo pick-up was not as efficient as normal due to poor communication but this did not matter as the inbound flight was a bit delayed which meant an extended wait in the Servisair Lounge at Glasgow which I know all too well. Boarding was, to put it kindly, chaotic and tested the patience of the ground staff!!
The first section of the trip, on the two class 777, was average because the business class seating on this aircraft is fine but nowhere near the quality of that on offer on 3 class aircraft. It is a pity that Emirates persist with the two class offering on many regional UK routes. I was in Row 1 which is a good location, far from the madding crowd!!
Business is always full and there is probably some scope for upgrading the service. There was one meal service, lunch, and drink available towards the end of what transpired to be a shortish flight so that we actually arrived early. Miracle of miracles, we did not remote park (see my last Emirates review) so I was in the vast and unfairly criticised Business Lounge within 20 minutes of landing. I must complement the purser who sorted out a meal preference error for me where no one else has been able to help in close to 5 years of trying!!
The A380 boarded smoothly - its great to have a separate access route for the upper deck on the same level as the lounge. I was seated in row 8, towards the front of Business and, thankfully, away from the bar at the rear which appeared to get quite lively en route.
Food was excellent on this flight, breakfast prior to landing in Bangkok and a light lunch on the Hong Kong leg. The A380 is a great way to travel but this particular routing is really let down by the stop over in Bangkok, where transit passengers remain on board while the aircraft is serviced around them. A through flight on this route at a timing which connected with UK regional flights would be wonderful, even on a 777!
We arrived in Hong Kong 10 minutes early at the A380 gate which is just about the furthest from Immigration where queues where extensive - no priority access. Luggage was disappointing as, unusually for Hong Kong and Emirates, priority bags did not emerge first so I had to wait quite a long time. The limo transfer was at hand and whisked me into the night lights of Hong Kong with speed and efficiency.
JFK-DXB. This is an exceptional flight at an exceptional timeslot. The 23:00 departure from JFK is ideal to allow for a night cap in the Emirates A380 lounge located at the rear of the plane on the upper deck. (The upper deck serves first and business class passengers only). Then a restful flight in a comfortable, private seat for the remainder of the journey.
The staggered seating for business class passengers ensures privacy rather than an awkward long 13 hr. journey next to an unknown passenger (as is the case on Emirates fleet of 777's). The seat configuration is unique to their A380's.
I have now experienced both business and economy class on Emirates. You get a flat bed on Business and in the A380, the bar is a bonus, although after that, it is above average, but not amazing.
The food is good, but I find the service can be quite personnel dependent. Some, especially the staff from Asia, are amazing, whilst the staff from Western countries can be poor. I find it strange that they always have to refer to a list to welcome me back when they see a frequent flyer number next to my name, to deliver me the correct choice of food.
The economy is good, with great entertainment, but food and service is average. I still fly with them because of their great choice of routes.
this plane is really nice and specially the a380 versions in it.
Superb business class cabin, efficient boarding process in Dubai Inflight service needs a bit of synchronisation between food and drinks - limited choice of entree while seating in row 11E in business. Crew stuggle to serve everyone in a timely manner in such a big cabin; superb inflight entertainment and information system flying the A380 is a pure pleasure, wishing the flight to last longer
A short flight from Mumbai to Dubai. The Lounge in Mumbai is one of the better ones at the airport. I was not hungry but there was a reasonable selection of hot and cold food.
Boarding was chaotic. No fault of Emirates but loads of people crowding around the gate stopping the priority boarders getting close easily!
Service was swift with a coat taken and drink and newspaper offered. The flight was delayed due to probems at the airport so Emirates offered a drinks service.
The plane had the new and wonderful ICE IFE system with large screens. You can watch this before take off so this helped pass the time.
I skipped the food but did have a great glass of NZ Craggy Range Sauvignon Blanc.
The new Emirates seats are a great improvement but narrow. I was in 10D but I found the seat narrrow and had nowhere to rest my right arm. For this reason avoid the centre seat in the middle 3 as I imagine you have nowhere to rest both arms!
A short flight of 3 hours from Dubai to India.
Lounge in Dubai was very good with plenty of seats, places to eat and drink and power for laptops. The aircraft seat is quite old and narrow but better than you would find on shorthaul routes in Europe. The IFE controls are in the side of the seat so I kept changing channels as a moved my bottom. I was in 7D which I think is one of the better seats. I would avoid row 6 as they are in a cabin all on their own in it feels rather cramped.
IFE was reasonable, had been upgraded except the contols so these were confusing. It was easiest to touch the screen but the screen was not easy to reach! A good selection of films. Service was friendly but mixed.
Prompt drinks and then food service but then nothing else. My neighbour's food was spilt by the crew in front of my seat but they never cleared it up! Food service was extensive - Mushroom soup, Chatpatti or lobster salad followed by chicken curry, veg curry or seafood pie. There was an Indian dessert (Rasmali), cheese and chocolates. I just had the chicked curry which was OK. The wines included Moet, a reasonable Mersault, Craggy Range Sauvignon Blanc, a 2002 St Emilion and a 2005 Torbreck Shiraz.
My priority bags were slow to come out - almost last. If I had this plane for long haul I would be hugely disappointed but if I compare it to a three hour shorthaul flight in Europe or US it was great.
The flight was 20 minutes late to depart and we then circled at Delhi for some time. Neither was explained or announced by the crew.
Boarding for Business and First Class passengers is on the same leval as and close to the lounges on the first floor of the terminal. Because the Emirates layout of the A380 has all premium seats on the top deck getting onboard is quick and convenient. At first glance the Business class section of the aircraft seems vast and the cubicles containing each seat seem to be constricting. However once in my seat I was delighted with the comfort and storage space on offer. Not only in the overhead bins but around the seat too, including plenty of space for placing your book and drink prior to take off. Each seat has a little mini bar stocked with soft drinks, juice and water. When reclined the seat forms a very comfortable bed and I had no trouble in getting off to sleep as the plane is very quiet. The seat table is generous and the only problem I had with the food is that they have an individual service with food brought to your seat from the galley. With 76 to 80- business class seats this can take some time. There was a good choice of meals and drinks including a good quality champagne. The only downside is the birdsong the airline broadcast before breakfast service which I personally found annoying. The inflight entertainment system on emirates has been a market leader for years and on this plane has been enhanced by a tail camera showing the flight pointing forward from a camera sited on the aircraft tail. This gives a fantastic view of take off and landing. I travel to Australia from the uK about three times a year and always book this flight now direct from Dubai to Sydney.
17/12/2008. We arrived into DXB from GLA in the old-style business class cabin and headed for the First Class Lounge in DXB T3.
The terminal had only been open about two months so it was interesting to see how it functioned, especially in the aftermath of the LHR T5 debacle.
The first disappointment was that we were parked on a remote stand and bus'd into the terminal. Upon arrival we discovered a very large queue waiting to pass through a security check. There was no equivalent of the UK Fast Track to which we have all become accustomed. Once through security, we headed up an escalator expecting to head for the lounge only to discover another security checkpoint with another massive queue. To their credit, the ground staff worked as fast as possible and remained friendly, but it was still an unwanted experience at 1am. The First Class lounge however does not disappoint and one quickly forgets the trials of getting from the plane. After a couple of hours in the lounge, a spa treatment, quick shower and a nice meal, we headed for our JNB flight.
Fortunately we were boarding from a gate not to far from the lounge. Unfortunately, and again quite surprisingly, there was no premium boarding option in the gate area and so it was a free for all to get to the bridge. Once there, there was a choice of two jetways, one for premium and one for economy which at least made boarding the plane a straightforward and rapid process. The First Class cabin was almost full and we we found ourselves in the original flat-bed seat rather than the new Private Suite.
Whilst roomy and with all the amenities expected of a "modern" seat, it was quite uncomfortable, especially where the seat padding seemed insufficient to prevent contact with the seat frame in places. I actually found myself wishing for the business class seat from our GLA flight. Otherwise, service was as expected - attentive but not overbearing, and prompt. Food and drink were excellent and though we hardly needed anything else after our lounge experience, it was difficult to refuse.
As a frequent traveller from India to Brazil, I find Emirates to be the most convenient connection from most Indian cities, especially so from Hyderabad, where i live. Three hours to Dubai, a three hour layover at Dubai airport, followed by the 14 hour haul to Sao Paulo.
Boarding is usually from Gates 203 to 205 at Dubai, which is not at the lounge level, unlike some other Emirates flights like the ones to New York and Heathrow. At the gate, there is quite a bit of confusion and even though there is a separate queue for Business and First class, it takes a bit of manoeuvring to get there. Getting in is a three stage process: the passport and visa check, followed by the boarding pass swipe leading finally into the boarding gate.
First Class has a separate air bridge for boarding while Business and Economy passengers use the other one. Emirates has this annoying habit of keeping newspapers just outside the entry into the aircraft, which causes a bit of a bottleneck at entry.
Once inside the craft, it is quite easy to find your way to your seat. There is adequate luggage space on top, adequate even for the big and heavy Duty free bags that almost everyone seems to be carrying.
Emirates has recently replaced its years old safety video with a new, animated one which is a lot nicer.
While the seats are not very comfortable to sit in; they almost a lot better to sleep in. Almost completely flat, with the quilt laid out by the crew, it is quite relaxing to be on this long flight and make adjustments to your biological clock.
Food is served multiple times; first a light snack followed by lunch and finally another snack a couple of hours before landing. Being a vegetarian, i find the Emirates vegetarian offering quite nice compared to those offered by other airlines. Otherwise, there are a large number of choices, and those include dishes from Italian, Brazilian and Arabic cuisines.
Emirates has a large selection of wines and beverages on this flight. As a teetotaller, I love the tomato juice with salt and pepper that is on offer.
However, the area Where this flight is miles ahead of all others is in terms of its ICE offering. Almost everything, from movies to TV programs to radio shows to music of all genre is on offer making it one of the most comprehensive selection of entertainment options that i have ever seen. I know of people who see as many as half a dozen movies on this flight, and secretly hope the journey continues.
The information section is very well done too, as it has a air-show, front camera view, downward camera view and very comprehensively and interestingly compiled destination information. The communications section provides you the facility to make phone calls from your seat to the ground via the satellite phone along with Email and SMS options. Easy to operate and moderately priced (US$1 per SMS) make it a very attractive way to be in touch on this long journey.
I have done this sector more than a dozen times in the last two years and only once have i had the experience of the flight landing beyond the scheduled 18:30 Sao Paulo time arrival. On all other occasions, we were well before that. The one occasion we landed late, take off from Dubai was delayed by almost an hour because of off-loading the luggage of some no-show passengers.
On arrival at Sao Paulo, the luggage carousel is chaotic but quite fast. By the time one clears immigration, luggage is usually there. Emirates also has the facility to order for a chauffeur drive to the city, which is quite a nice thing given the long flight.
All in all, for all those going from Asia to Brazil, I would highly recommend taking the EK-261 via Dubai as one of the most efficient ways of getting there.
Flew EK344 from Dubai to Manila with my son. Check in was a breeze with very courteous staff. Checked in baggeage was more generous at 30kgs. compared to Cathay Pacific's which my wife flew at 20 Kgs. Flight were always punctual, so no worries on this.
Have flown with Emirates 7 times before. 6 with their B777-300ERs and once with their Airbus 380 but was always delighted with the attentiveness of the FAs in taking care of our needs. This time me and my son were upgraded to Business class upon boarding which was a lovely surprise.
Wide and comfy seats with more than 60 degree pitch makes sleepong truly a relaxing experience and was given amenities like eye covers and socks as well as decks of playing cards for my son... a cute personal touch to keep busy on a long flight.
Food was superb starting with the aperitiffs and salads. Main course star was of course the beef tenderloin steak which my son relished with gusto. The dessert was a tasty strawberry shortcake.
Emirates IFE consists of hundreds of choice movie titles from the more recent Hollywood blockbusters. Watched several during the flight.
There were also nice touches in their lavatories with separate kits for shaving, combing and brushing as well as provisions for hydrating creams and 2 choices of colognes.
The mood lighting of their B777s sets one to have a restful flight indeed. Overall flying with Emirates is always an amazing experience and this flight was no exception. I will definitely recommend Emirates to my friends. Emirates truly earned its stripes!
Full flight from Dubai to Heathrow in Business class, departed at 02:30 and was offered a light meal before the cabin was dimmed for night flying.
Seated in 8B, bulkhead behind the business class galley, and probably the worst place to be seated. Crew were extremely loud (even the purser joined in on the party) and despite several requests, the continued through most of their flight with loud conversations and generally larking around.
If you are on the 777-300 in business class on Emirates avoid this part of the cabin!!
My wife and I have just travelled to New Zealand with Emirates business class. On our journey we encountered 5 different seating types across the fleet. Our journey from Auckland to Dubai was on the A340-500. The seats on this aircraft type leave a lot to be desired. I might almost say that they are the most uncomfortable business class seats we have had the misfortune to sit in. A great shame because the other aircraft seats were either very good or excellent. 18 hours on the A340 was purgatory. TRAVELLERS BE WARNED.
Reviews - London to Dubai - B777-300ER
Flight logistics We flew on flight EK004 - one of Emirate's seven daily flights from London Heathrow to Dubai. The flight is scheduled for departure at 20:40 arriving 0630+1 and we arrived 2 hours prior to departure.
Check-in The business-class check-in process was smooth and there was no queue in front of us. We quickly proceeded through the fast-track lane of security and headed straight to the Emirates Lounge which is located just by the gate.
Lounge facilities As a regular traveller, I have been fortunate to visit my airport lounges in my time, I'd happily say that the Emirates Lounge as Heathrow is truely exceptional and one of the best I've visited. The main seating area is upstairs and on arrival you are greeted with vast airside views. We watched the Singapore Airline's A380 pull in the the gate next door while waiting for our flight.
The lounge is fully stocked with a good selection of hot and cold food to suit all tastes, drinks (alcoholic and non-alcoholic), a business centre with free internet access, showers, toilets, magazines, etc. The lounge was fairly busy but not crowded and everyone was able to enjoy their own private space.
One of the best features of the lounge is that you are able to board directly onto the aircraft from the lounge. A first for me and I can see how this may save a lot of time when trying to board the A380 which also serves the LHR-DXB (EK002 at 14:15)
Boarding and seat choice On the 3-class B777-300ER, business class is situated in a separate cabin behind the 12 first class suites (see seatplans.com) on board. We were located in the front of the two business class cabins on board (rows 6 and 7 in the forward cabin and rows 8 - 11 in the rear cabin). Seats are in a 2 - 3- 2 format and we had the two seats together in the window and aisle. Only the middle middle seat (E) does not have a window or an aisle access. Sitting in 7J and K in the front cabin was a very private experience and I would recommend this forward cabin if you get a choice (you can pre-book seats on the Emirates.com website). While the toilets are located behind row 7, this is behind a wall and we were not disturbed at all.
Boarding was efficient and quick (perhaps because boarding for the front of the plane was left to the last minute). On locating our seat our coats were taken, we were offered drinks (champagne, juice or water) and were on our way shortly after.
The seat While at first we were slightly disappointed that we weren't able to fly on the A380, our flight experience on the B777-300ER was actually exceptional (and departs in the evening which means you get a full day in London). The aircraft benefited from Emirates' lie-flat seats and the latest entertainment system (ICE), which featured a touch screen tv (17 inch), front and back cameras, flight map, selected internet news (which did not work on our flight) and hours and hours of on demand entertainment. My only 'complaint' would be that there were so many features it took a while to get a hang of it, especially the separate remote control device which was attached to the chair which controlled the entertainment as well as the seat functions. Very effective noise-cancelling headphones were also provided.
One quite unique feature that existed on the aircraft was the presence of electronic blinds on the window which allowed you to open and close the shades at a touch of a button. I found this an excellent if not gimmicky feature and played with it until I started annoying my fellow passenger! :)
Emirates' flat-bed suite differs slightly from the newer suite on the A380 but extremely comfortable. Adopting a 'shell' like style, it can be converted at a touch of a button - just make sure you make use of the personal storage space for your shoes otherwise they may get crushed. Due to the fixed shell seat type, watching the tv is slightly more difficult to watch than on other business class designs like Virgin or Air New Zealand where you are able to tilt to viewing monitor.
The seats are 78" long and more than adequate for all but the tallest of travellers. They also feature room for personal storage, a power supply and USB stick interface - if you need to work or look at your holiday snaps.
I was also pleased to receive an overnight amenity bag which contained designer eau de toilette, toothbrush and the rest of the usual amenities. There was a male and female version and having seen amenity bags being phased out on many airlines I was pleased to receive such a comprehensive one.
The food A good choice of food was available on board which catered for most tastes. Note that Emirates allows you to pre-order 'special' meals and I noticed that their menu of special tastes seemed more vast than normal catering for tastes such as 'oriental', seafood, etc.
The most notable course was the starter which featured lobster on top of a fresh crisp salad and warm bread. The main course was also perfectly in-line with my high expectations and my dessert choice was chocolate brownie with ice cream followed by fresh fruit. Needless to say, by this stage of the flight I was somewhat ready to snooze and enjoy the flat-bed.
The flight This was an overnight flight and the only difficulty with the flight is that 6hr 50min flight to Dubai isn't long enough to enjoy the food, watch the entertainment and get a proper sleep. I managed to get a couple of hours of sleep before waking up for a light breakfast about 45 minutes out of Dubai. This was served efficiently and we landed on time at 0630, where we were greeted with the vastness of DXB airport (although most people were connecting rather than staying) and our driver to the hotel.
Service The flight attendant to passenger ratio seemed good (especially compared to other flights) and service was attentive yet not overbearing. The food services were conducted with efficiency and a smile. I felt that the service was particularly exclusive which may have been helped by sitting in the forward business cabin.
Conclusion This was an excellent flight and is highly recommended. Top quality service was shown throughout the flight from pre-boarding in the lounge, the flight and arrival. Food was tasty and well prepared. The seat comfortable and more than adequate for anyone wanting to catch some sleep on the short flight.
The key highlight would be the Emirates lounge in Heathrow and the entertainment system on board.
The only downside for this particular flight is that you land at 0630 Dubai time which is in the early hours of the London time (if you haven't changed your body clock) which makes navigating around the airport and Dubai slightly more challenging. Also, the flight length makes is a little difficult to get a proper sleep during the flight. Fortunately, business class tickets (as well many hotels) offer a free chauffer service so you can just step out of the airport and get some extra sleep in the car.
1) Pre-book your seats in the forward cabin 2) Make sure you leave yourself an opportunity to catch some sleep before or after the flight if possible 3) Remember that Emirates offer a free car and even hotel stop-over in Dubai on most business flights.
Great aircraft, extremely quiet to fly in, and a superb J class product.
Seatplans have their facts wrong mind - non of the seats face backwards, they ALL face forward.
Service was really slow due to Emirates not using a trolley service on this aircraft, preferring to carry individual trays to seats, great idea but too many (78) seats to serve, dinner service took 3 hours, plus my wife and I sat in the centre seats to sit together but my side of the aircraft was served 20 mins ahead of the other so we could not eat together and it felt disjointed. They failed to advertise that the sandwiches prior to landing were "on demand" so we sat there and got nothing, on other aircraft with Emirates this service happens without request - we need to be told if its on request.
Small points but simple to fix if they put their mind to it, and look from the passenger point of view, and not assume we all travel every week on this new service.
Great lounges at both ends, and on board!!
Overall a great product, just a couple of tweeks to finish it off.
Great product and service, though the drinks and meal service was rather slow BUT I appreciate the enormity of the aircraft. This comment is no reflection on cabin crew they worked fast and efficiently throughout and were really smiley, happy people. very pleasant flight
Flew on this aircraft to Birmingham from Dubai after coming to Dubai on a B777. The seating was excellent and the legroom was very spacious and the seat reclined well. Cabin crew were fantastic and the service was fast and well co-ordinated. The in-flight entertainment(ICE) was surely the best IFE I have experienced. Food and Drink was excellent and the overall experience was one me and my family will never forget. Boarding was also great as we were the first people on the plane.
Pinglun flew Emirates Business class (20/05/2009 11:46)
Seats in Business class not terrible. No flat bed and the aisle is very cramped. Can also compare with Economy class aisle. Service is acceptable.
For ultimate J Class privacy, choose a window seat! be careful if you are traveling with a colleague or friend, as it is only every alternative middle row which offer the facility to chat to each other. Good flat bed, although you feel like you are laying on the floor, individual mini bar, then social stand up bar at the back of the aircraft. Alround a great J Class product!
mkhoory flew Emirates Business class (15/05/2009 21:36)
I flew on this flight from Dubai bound to Bangkok very recently. I was really surprised to see that Emirates has refurbished their flight cabins, and more surprised to see that the aircraft is equipped with lie flat seats!! As for the ICE entertainment system, it is considered as one of the best and the entertainment screen is LARGE!! The seats are very comfortable for sitting, but when it comes to sleep, the seats lie flat but in an angled position, so you will find your self gradually sliding down during turbulence. In any case you fly aboard the aircraft, be sure to ask the flight attendant for a duvet before you go to sleep. Those are only offered to first class passengers, and also offered for business class upon request.
I flew on this aircraft from Dubai bound to Dusseldorf, Germany. This aircraft is very comfortable for long haul flights as its very quiet, stable and produces less noise compared to other aircraft in Emirates fleet. However, the business class seats which are offered on this aircraft are not up to Emirates standards, compared to the new flat bed business class seats on B777 and A380, which is really disappointing. The seats are tight, almost similar to premium economy seats on other major airlines. You won’t be able to watch the entertainment screen if the person in front of you reclines his seat!! So better go for the seats on row 6 or 7. And unfortunately, this aircraft is not equipped with ICE entertainment system. Also, it flies to major destinations in Europe, so before buying your flight tickets, make sure you check whether there’s another flight with a better aircraft flying to the same destination on the same day, you’ll be paying the fee but will be offered with a better seat and entertainment!! Despite the disadvantages of this aircraft, the service was excellent and the flight attendants were very friendly.
Dec 08. DXB>FCO. Good new seating - at last - with proper sleeping seats. Excellent experience, in sharp contrast to the economy cabin. Highly recommended, but now getting pricey on European routes
EK2-LHR-DXB.Great disappointment for most passengers as the promisewed A380 not in service due to technical reasons. B777 instead but at least one with the new flatbed on board which is a huge improvement to the old seat configuration.
Flew Dubai to LHR in aisle seat 6J on the front row of business class. 2-3-2 configuration. Comfortable fabric seat with a decent recline, though not lie-flat (all seats in business have same recline, even those in front of bulkhead). Plenty of legroom and easy enough for person in window seat to get out without disturbing you. IFE screen folds out from shared armrest which is fiddly to fold out and stow away. Shared arm rest is not that wide and you feel quite close to your neighbour. Plenty of overhead locker space but no storage space in front for my handbag so that had to be stowed away during taxiing and take-off. Fold-out food tray. I found my seat fine as I had good access to the aisle and was the first person to get served. Was behind the bulkhead separating first and business but didn't feel my view was restricted. Layout of business class was two rows (6-7), then the galley/WCs and four more rows (8-11). Any of the business seats are good except rows 7 and 8 closest to galley as these are noisier. ICE system is AVOD and features a wide range of old and new films, TV and radio shows and a great choice of music. Service was excellent and food tasty. Good selection of drinks/wines; no toiletry set was given out. A pleasant flying experience, though the aeroplane model itself now seems rather dated compared with the superior B777-300ER I flew out to Dubai on. Seats not near as good either. Short wait for baggage at Heathrow but mine was among first out.
Flew LHR to Dubai in aisle seat 11B on the back row of business class. 2-3-2 configuration. Bucket-style seat, comfortable and wide, that allows you to lie flat. Bulkhead behind me but bucket style means all seats recline to the same degree. Good view and access. Sizeable TV screen in back of seat in front (top row in business had fold-out ones which aren't as good). Lots of legroom and easy for person in window seat to get out without disturbing you (unless you are lying flat, in which case they have to climb over you). Excellent ICE system with handset in arm of seat. Large shared arm rest with holes for drinks and an adjustable privacy panel that separates you from the person next door. Control panel in left-hand arm allows you to adjust your seat in every direction, adjust privacy panel, control your overhead light and send SMS and email. It also contains several massage pre-sets for your seat. Plenty of overhead locker space. Box-shaped storage spaces built into back of seat in front. Smaller storage areas built into seat (very handy for a book or pair of glasses). Flip-down drinks tray built into arm and fold-out food tray. In-seat power socket for laptop recharging. I found my seat ideal as I had good access to the aisle and was the first person to get served. Position in back row of business meant I was closest to the baby bassinets in the front row of economy - there was a child in one but I wasn't disturbed. Layout of business class was two rows (6-7), then the galley/WCs and four more rows (8-11). Any of the business seats are good except rows 7 and 8 closest to galley as these are noisier, have less storage space and fold-out IFE screens. ICE system is AVOD and features a wide range of old and new films, TV and radio shows and a great choice of music. Service was excellent and food tasty. They were short of my first choice of main course but were still able to give it to me. Good selection of drinks/wines and Bulgari toiletry set was a nice touch. A very pleasant flying experience. Only complaint is that my baggage took a long time to come out at Dubai which was not too welcome at 4am in the morning.
Excellent check in and boarding but disappointed yet again to discover that old class configuration still in place.I was told that a few of the evening flights LHR-DXB are fitted with the new business and first class cabin but I have yet toexperience one. Flight and service very good but seats old and not entirely comfortable.As this route attracts travellers with family, it is worth mentioning at checking not to be seated near young children especially on an overnight flight.