Eva Air » Premium Laurel (business) » User reviews
Class rating 8.5
- Boarding 8.6
- Seat for sitting 8.9
- Seat for sleeping 8.1
- Service 8.7
- Entertainment 7.4
- Food & drink 7.8
- Punctuality 9.1
- Baggage 9.1
- Of course, your ratings vary widely for different classes. Choose one below for full details.
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Flight from Taipei to Paris. Premium Laurel is really a good class. Check in was swift. The lounge wasn't that good in food selection, but sure beats waiting in the uncomfortable chairs outside the gate. Seat on the plane was good as always, very spacious and comfortable. Entertainment system very enjoyable, with a wide selection of films to choose from. Food is nothing special but good. Baggage the first out in the carousel.
A good flight overall.
We used the Eva Air lounge at Bangkok (relatively crowded but we found a pair of seats near a window) for our flight from Bangkok in March 2012. Boarding was called but when we arrived at the gate there was a queue for about 10 mins - no separation of ticket classes until the last minute. However, after that we reached our seats, 9A&C swiftly.
As on our flight out we found we had to "fiddle" with the seat controls before finding a good seating position but having used the seats before it did not take too long. Again we had pre-ordered our meals – this time one lobster and one chicken – both good as was the smaller meal served before we arrived at Heathrow.Drinks were good and swiftly served whenever requested as well as being offered on arrival etc.
As this was a day time flight I watched a few short documentary films – although there was a wide selection of full length films I had either seen them or they did not appeal. I had a short nap and the flight arrived in London slightly early. We went straight through the IRIS gate at T3 and our luggage arrived swiftly.
Altogether a very satisfactory flight and confirmed our impressions on the way out that this would be an airline we would willingly fly with again.
At Heathrow we used the American Airline Lounge which was very pleasant and fairly empty but still well stocked with a good variety of snacks and drinks.
We were called to the plane, efficiently boarded, settled inseats 9A & 9C, and given the usual towel and a drink before departure which was only 10 minutes after the official time. The seats had a wide variety of positions but the controls were not instictive so we played around a bit to get the ideal seating position.
Soon after take-off we were offered more drinks and then the tables were laid for the meal. We had pre-ordered on the web-site and our steak etc was delicious. The idea of ordering your food before the flight is an excellent idea as it ensures that everyone can have their first choice and the web-site has a wider variety of meal options than those available on the plane itself.
We then settled down to sleep. The beds are lie-flat and full length but angled. This does not bother me as I sleep curled up on my side but could be less satisfactory for those who sleep flat out on their backs.
As we slept reasonably well I cannot comment accurately on the films etc that were available but there seemed a wide range. The brown amenities bag was a reasonable size and contained a toothbrush and paste, hairbrush, lip salve and Biotherm baody milk.
Another, smaller, meal (also pre-ordered) was served before landing on time in Bangkok. We used the Fast Track Immigration cards which had been given out which meant we had no hold ups at the airport and the luggage came through swiftly.
This was the first time either of us had flown EVA Air and we were very impressed and would happily fly with them again.
My wife and I travelled on 21-9-2011. We happened to arrive at 17.30 for our 21.45 flight.
Upon arrival we checked in without queues and were directed to American Airways lounge Lounge H. We found it located below Virgins lounge. As we passed reception we noticed toilets and showers.
Upon entering the lounge itself we saw the main food area in front of us. At the time the only hot food was macaroni cheese and leek and potato soup. There was also a selection of sandwiches (different cheeses) and salad. There were no meat dishes at all! However, this was afternoon tea time.
The bar area had a selection of various wines and spirits as well as two lagers and John Smiths bitter. Two hours later and a small selection of ham and tomato sandwiches appeared.
The lounge had a quiet area with reclining chairs with footrests. There was also a TV area showing BBC news and Sky news. The lounge also had two other areas with liquid refreshments and an area with 6 computer terminals, which all appeared to work. I encountered problems getting things printed from the computers as the printer had long delays receiving instructions from the terminals.
Whilst the lounge had some very good facilities, the food available was disappointing.
The flight was aboard a Boeing 777-300ER with seats in 2-2-2 lay out in the premium laurel section. My wife and I were in the middle two seats 7d & 7g.
The in flight entertainment was video on demand and gave a wide variety of films and other entertainment. The main meal was served about an hour and a half into the flight. I had roast lamb which was delicious.
As has been mentioned before by others the seats incline at an angle, I had no problems with the 'sliding down effect' mentioned by some, however I am 6' 2 " and 18 stone so I pretty much stayed in situ and was able to get some sleep. However, the controls were a bit complex and my wife had difficulty understanding what each button did. On the return journey we found cards which gave clear instructions as to what each button did.
We were very impressed with the priority service through passport control at BKK which sped us through and our bags were waiting on the carousel.
On our return trip we again sped through passport control courtesy of the priority channel. Why don't more airlines/ airports do this?
The Eva air lounge at BKK is a decent size with a shower available in the toilets. Breakfast food included spicy sausage, mushroom quiche, sausage croissants, sandwiches, ice cream, cakes and fresh fruit. There were also crisps and biscuits, tea and coffee and a selection of canned drinks, spirits, wine, but no beer. By lunchtime pizzas appeared.
There were 4 computer terminals in the lounge. At the time of our visit only two were working. The printer was also not working.
The flight back was in daytime, however, once the meal had been served, the window ports were closed and lights dimmed to encourage passengers to sleep.
I cannot comment on the meal as I had had my fill in the lounge. However the pre landing snack was more like breakfast consisting of omelete, bacon sausage, potato and tomato. This appeared unusual as it was around 16.00 hours local time.
Heathrow also provided us with a priority channel, however my wife and I were split up as she has the new type of passport and the channel for that was being encouraged for use.
I connected on to the Bangkok - London flight from another airline, arriving quite early so was able to enjoy the excellent Eva Lounge. The service there was excellent, attentive and helpful.
The inbound from Taipei was a bit late so we were encouraged to remain in the Lounge until the Economy boarding was virtually complete. The Gate was close by so this worked well.
EVA's old business seat suits me fine - its not flat but certainly allows me very comfortable sleeping, resting and working positions.
I was in 8D in the forward cabin of this 2-2-2 layout. Jackets were taken and soft drink options served before take off. As it was a day flight, service was reasonably leisurely throughout.
I had opted for Asian duck as my main through EVA's on-line meal booking service and it certainly did not disappoint, juicy and plentiful meat.
A very fresh and tasty salad was offered first followed by shrimp and fennel soup. The final course was a lovely combination of fresh fruit, cheeses and mini-desserts on the one platter.
A hot snack was offered about half-way across, somewhere over Afghanistan and then, somewhat bizarrely, a breakfast-type meal before landing in Heathrow at 19.50!! Mind you, this too was very tasty. Service was helpful and non-intrusive throughout.
We arrived slightly late but, thanks to the Fast Track Card handed out on-board, I was through immigration very quickly. EVA's handling agents are AA at Heathrow and the luggage delivery was very slow so cannot really blame the operating airline. When it did arrive, mine came off third, with a Priority label which had clearly been added in Bangkok.
I would certainly use EVA again, for their service and competitive pricing.
I transfered via landslide from a domestic flight into T5 where I collected my luggage and used the convenient Heathrow Express transfer to Heathrow Central.
There were no queues for Business Class at the Eva check-in and my bag was checked through to my final destination, involving interlining with Thai International at Bangkok. Security, even without Fast Track, was quick for T3 although the UKBA check after security, a new one on me, was a tad annoying.
I went straight to the AA Lounge which Eva use at Heathrow. It is what I would call an 'OK lounge' and no more. The food offering is moderate and the ambience satisfactory but certainly without any sense of the 'wow' factor. Still, it beat sitting among the crowds in the T3 public areas.....
The gate was a little late in opening and, by the time I got there, the queue to pass through the initial check was very long. There was no obvious Business Class route around the queue and no signage but I saw security letting people in through an alternative entry and guessed this must be the shortcut which, indeed, it was.
Boarding then was swift and I found my way to my aisle seat, 9D. Configuration is 2-2-2 for the older style but still spacious 160 not-quite-flat seats/ beds. I handed in my jacket (no boarding card requested so I was left hoping......) and was offered a pre-take off drink of water or orange juice - nothing stronger but then that suited me fine.
Pushback was only 10 minutes behind schedule and the taxi was a short 10 minutes before we were airborne. I had tried out Eva's internet menu choice system so cabin crew came around quickly to confirm my order.
Dinner was served rapidly which was great on a night flight and was very acceptable if not spectacular. My main of fillet steak was excellent, served in a madeira sauce. My only quibble was with the silver but plastic cutlery - very light and rather tacky for Business Class. I declined a dessert and was asleep before the cabin was cleared.
I had looked at options on the relatively limited (especially after recent EK flights) IFE system but nothing took my fancy and, indeed, the earphones remained wrapped for the duration of the flight.
I slept really well with the seat not quite at its maximum 'flatness' under a great, downy duvet and woke up some 2 hours out of Bangkok in time for a light breakfast, tasty pancakes eggs and, oh, I forgot to mention the bane of previous posters to this Forum, asparagus which had also appeared alongside the starter the night before. Now, i happen to love asparagus but for breakfast? With sweet pancakes? That is somewhat too Heston-like for me at what felt like pre-dawn (but was about lunchtime over the Bay of Bengal).
We landed and were at the gate in Bangkok about 30 minutes early and quickly deplaned where I went in search of the nearest transfer desk to obtain my boarding card for my onward connection.
Eva's Business Class has not always got the best write ups here with reference to the seats, service and noisy crew. I have no complaints at all on any of these fronts.The not-quite-flat seat was good for me, the crew were charming and helpful and nothing disturbed my beauty sleep. Some touches (the cutlery) lack finesse and should be reviewed in my view.
However, above all, for a Business ticket on this route the value was great. Well done Eva. I will report my experience on the return in a few days.
23/1/12 Business class for £357. lounge is the main Evergreen lounge in T2, pleanty of space comfy seats and food selection. Free wifi.
Aircraft was a 777-300, spotlessly clean and well maintained cabin. Staff were attentative, but not intrusive, i think I pressed the call button 3 times for tea and water and each time they were there within a minute. Config is 2+2+2 and I was in a bulkhead window seat. Bags of room, very well padded seat. Not lay flat but inclined flat which was more than adequeate for the 4.5 hour hop. seat had power point. IFE was ok with a resonable selection of english language films. If it was a real long hual I probably woudl have wanted more choice (if i hadnt already seen almost every film there is!)
I slept through about 2.5 hours they did not wake me for the meal but as soon as I woke they asked if I was ready to eat. I was about an hour after food was served but the full choice was available. Food was ok, not fantastic but adequate and tasty, not dried out. served in preprepared dishes.
I have always found Eva to be good on the HKG-TPE route but this is my first time with them doing a longer run. I would definatly use them again on that leg or others. If thier prices were ok on the London-TPE route I would use them there...unfortuantaly they are up there with Cathay/BA et/al on prices for that. I recommend them..but tehy could do with tidying up thier website, it works fine but is very...how to say ..busy with junk which make navigation a bit tedious.
I was on an upgrade to Biz class from Heathrow to Taipei. I wish I had stayed in their excellent deluxe economy. Why ? Well the racket from staff stacking dishes seemed to go on all night. I don't think anyone had any decent sleep from the long faces of those I spoke to. It was dreadful, never experienced anything so bad before. The food from Heathrow to Bangkok was not suitable for a westerner. Even the crew said that they had complained to their H.Q. to no avail. They should or they will lose even more customers, they have lost me and the guy sitting next to me. To be told the " dishes were so delicious we just love it in Taiwan" did not go down well with people around, especially me I live there !. Seating was excellent, everything was on time, service so ,so, Bangkok to Taipei was good but staff not keen on giving service. I compared this flight with my husband who had travelled one week earlier and he found just the same, no sleep and poor food, so much better in deluxe economy I had good food and good sleep there and excellent happy service.
Premium Laurel (business) LHR - BKK - LHR. Found the seat and space in cabin great. Service great. Some people complain about sliding down the seat in sleep position, I didn't suffer myself - made good use of the extra memory foam pillow they offer - make sure to take one and pop it under your legs. Worked for me. Will fly again.
I was pleased to see the flight back to Hong Kong from Taipei was on a B777-300ER, with the new seats in Premium Laurel Class (business class on EVA Air) unlike on the flight I took four days ago from Hong Kong to Taipei, which was still using the old product. My previous trips to Taipei have all used the old seating, which looks shabby and feels creaky. The new upholstery still sported the familiar combination of dark and light green but in refreshed tones.
At the check in, I asked and got a window seat, which was 9A on the left side of the cabin. The configuration is of the 2-2-2 type. As has been usual on my trips to Taipei, business class was again hardly full. Perhaps, since the journey is only about an hour and 15 minutes, people prefer to save money and go premium economy or economy, much ore so in these tight times.
Eva Air's Evergreen Laurel Class uses the shell-type of seat whose back end no longer reclines tilting backwards but instead slides downward, saving on precious space. I was a bit annoyed though to find you couldn't store any belongings such as my treasured laptop in the space on the floor in front of me as is possible in other aircraft. Anyway, the attendant quickly spotted my predicament and reached for my computer bag, my handbag and a plastic bag with some souvenirs placing them in the overhead compartment which I would have had a hard reaching due to my height. The same young lady helped me retrieve some personal items I needed from overhead once we had stabilised enroute.
In need of the washroom? You won't have to walk far if you are in 9A as it's just behind it. And you'll love EVA Air's loos which are the roomiest so far that I've experienced at 39,000 feet. They can even accommodate two (thin) people comfortably. On the older planes, there is even a window!
Examining my seat, I found a reading light by my shoulder whose neck could be adjusted as well as a privacy wall that retracts and can be pulled out if needed. Reading material is found in a slot on the seat in front of you as is a coat hook. The seat-back monitor was of a good size that you don’t have to squint. Graphics were very clear.
Alas, there was no time to enjoy the inflight entertainment or even a nap as once we were served a meal and were about to settle in, the captain came on the PA system to thank the us for taking EVA Air and inform us that we would be descending in 10 minutes.
I am looking forward to trying EVA Air next time for a longer flight. I just hope they have the new business class seats.