Alitalia » User reviews
All-class rating 4.5
- Boarding 4.8
- Seat for sitting 4.8
- Seat for sleeping 2.3
- Service 4.6
- Entertainment 2.9
- Food & drink 4.1
- Punctuality 5.5
- Baggage 4.9
- Of course, your ratings vary widely for different classes. Choose one below for full details.
See what everyone's saying about Alitalia. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
EZE-FCO on 772 AZ - Magnifica Class. Quick priority check-in at EZE and decent Executive lounge offered by Aerolineas in new C terminal of EZE. Not very much to eat inside there, but classy and design place to stay for a while.
First surprise was that AZ CPT was at the door welcoming all pax (J or Y). Very impressive.
Fantastic new 1+2+1 configuration on Magnifica Class, I think one of the best and most comfortable seating of J class ever seen, similar to AF First class.
After being seated, the Chief Purser introduced her personally to any J pax. Very kind lady and very impressive sensation to the passenger.
Main food was fantastic, seemed home-made. Regional menu from Calabria on that trip. You really tought yourself in a true Italian classy restaurant. Dishes and portions are prepared in front of you, and you can mix and try the different options proposed. Not very large portions, though, to satisfy everybody.
Good selection of italian renowned wines, I personally choose a Fiano di Avellino white.
Entertainment onboard was ok, few recent blockbusters, some older movies, italian, US and from other countries. Not a very large selection, though.
The fully flat seat is 10 points, duck feather duvet and very good pillow, 180° recline. Open bar at night with mini sandwiches, snacks and beverages. Could be checked by the crew a little more often. Ice, for example, end up quickly.
Breakfast before landing could be improved, not bad but not at the level of the main lunch. Argentinean Yoghurt is served in its plastic box, not classy at all....
Flight ontime. As usual in FCO, 45 minutes to get your luggage, but this is nos specifically AZ fault....
This was a flight that was part of a package deal at the end of a cruise so I had no choice with the airline, but was interested to experience my first Alitalia flight. We were dropped at FCO by bus from our ship and headed to the LHR check-in. Once there we were advised that check-in for this flight opened in one hour - I didn't fancy standing in the queue for over an hour so asked if they had any self-service check-in machines and bag drop desks because I didn't see any whilst walking through the airport. I was sent to the other end of the terminal and indeed found 2 machines and 2 bag drop desks. I found it incredible that a terminal of this size where Alitalia is obviously the largest carrier only had 2 each of these? However, there was only one person in front of us in the queue and our bags were dropped off really quickly.
I had checked-in online and we were numbers 119 and 120 to check-in, however we were allocated 14B and 36B, the only seats available together were the emergency exit rows which cost 20 Euros each.
I stumped up, I had no choice, but was happy enough that we did have seats together.
Security took about 10 minutes and passport control was a scrum. Our booth closed unexpectedly and everyone had to scramble and push into the next line - much to the annoyance of other passengers, however, in our original queue many people had pushed past us anyway so it seems that is quite acceptable at FCO. That area was not pleasant at all - no air-conditioning, so it took me all my time to remain cool, in both senses of the word.
I have no status with Alitalia/Skyteam so headed for Le Anfore Lounge with my Priority Pass. This lounge is down in a basement with no windows - although it was bright enough and had a mural on the wall.
I soon discovered that there was no food and only a dozen empty trays where some food had obviously been available earlier. They served drinks at a bar and although only 3 of us were in the queue looking for a coffee, again I was jostled out of the way and had to try and make myself heard. It really is a way of life at FCO it seems- I hate it.
The men at the bar were very slow and told me that they had problems with the caterers so there would be no food that day. I thought about leaving the lounge because there wa no point being there, but I had my coffee and strangely sandwiches and some dessert appeared.
We were lucky at boarding because we happened to be near the front of the "queue". Again, people were pushing in with no thought for anyone else around them.
We did notice on board that there were many other parties of people who had been split up because they were saying farewell to their loved-ones at seats near the front of the cabin and the partners/children etc had to trek to the rear.
Our seats 9A and 9B had great legroom and were comfortable enough - a bit on the hard side but aren't all airline seats like that these days?
No entertainment on this 2 hour flight, but I wouldn't expect any.
Food and drinks were circulated about 30 minutes into the flight. I had cold coffee and a biscuit. The offering was roughly the same as BA short flights...crisps, nut/chocolate combo, cookie selection - poor, but on a 2 hour flight I don't expect a 4 course gourmet meal.
Flight departed right on time much to my surprise - it just looked like complete chaos - and we landed at LHR early.
The crew were cold, unsmiling and just did the basics to get by. In fact they did not do a security check for bags/seatbelts etc, that was ignored. We didn't get any instructions despite the fact we were at an emergency exit - I'm sure BA have a chat before push-back to explain the door opening instructions etc.
I won't choose Alitalia again - they didn't make me feel welcome and in fact seemed to find passengers a bit of an inconvenience to them.
Not too much differences comparing other similar airline options. Space for sleeping will always be a karma if companies don't think about it in a proactive way. Don't forget to avoid window seats free of the metal box in your foot space!
I THINK WHEN YOU DOWNGRADE TWO PASSENGERS TO ECONOMY WHO HAVE TWO PREMIUM ECONOMY TICKETS FOR THEIR 35th ANNiVERSARY....YOU SHOULD CONTACT THEM IMMEDIATELY, COMPENSATE THEM, AND DO SOMETHING TO MAKE THEM FEEL LIKE YOU WANT TO KEEP THEM AS LOYAL CUSTOMERS.
LisaNeda flew Alitalia Economy (11/07/2013 19:22)
NEVER FLY ALITALIA!!! IT WAS THE WORST TRAVEL EXPERIENCE OF MY LIFE.
They turned a ten hour flight into a twenty-five hour nightmare. They bumped us off our direct flight, and gave us instructions in Roma about how to connect in Toronto. Then, in Toronto, they gave us different directions, which made us miss our connecting flight. They lost our baggage, gave us a $300 voucher. They will not take responsibility. We can not talk to them directly---we only can email them, and GUESS WHAT? they don't respond. They owe us much more than $300 off Alitalia fare, because we WILL NEVER TAKE ALITALIA AGAIN!
Most unfriendly and lousy airline that I have ever traveled in. Flew from Rome to Toronto on 14th May
SERVICE - MOST RUDEST FLIGHT ATTENDANTS. They do not respond to any individual calls. You have to get up and walk to the front or to the back of the airplane if you need water, and serve yourself. I travelled with an infant, when I asked for some milk, one Attendant bluntly said no. But another attendant was good enough to accept the bottle and asked for my seat no. However, most of them are grumpy and look annoyed.
Entertainment - No personal entertainment, No power, No USB. There are TVs at the center which plays some videos. Most of those TVs are not functioning properly, some screens are in mono color.
Transport to Airplane - In crowded buses. So unorganized that passengers were asked to stay inside the bus for a long time after the bus had reached the plane.
NOT RECOMMENDED, CHEAP DEALS THAT YOU WOULD REGRET FOR TAKING.
BRobinson flew Alitalia (14/11/2012 18:12)
My daughter flew Alitalia this summer, very unimpressed with experience but CUSTOMER SERVICE afterwards because of a shredded bag is the WORST I've ever dealt with.
They wanted to send us to a repair shop that was an hour away. Even if it could be repaired, that was 4 hours of driving to drop off and pick up. It was brand new and had been purchase for an incredible price, just wanted that back and would shop around again. After 3 or 4 emails requesting attachments and info that was all included in the first email, they stopped responding completely. After 2 months I started emailing weekly asking for an update or any response. None. They don't answer the phone at JFK, only voicemail with no response. And after hours, and I do mean hours, looking at every inch of their website, I can not find an email address for any corporate office.
BEWARE, do not have anything to do with this airline because they couldn't care less about you!!!!
ContessaContinenza flew Alitalia (11/11/2012 14:37)
I never take the time to write a review but this time I had to! I have never had a good experience with this airline. The staff is rude in Italy and in the states! I need wheel chair assistance and literally was only pushed in a chair...I was told it was my job to handle my carry on and purse. No one helped me put it in the overhead compartment or to get to my seat!
I called 10 times to see if my flight had been cancelled because of Hurricane Sandy. I was never contacted by the airlines to let me know! Every time I called someone gave me a different story. Not one operator gave me the same answer!
I was stuck for a week after my original flight date! Once I arrived they charged me $350 in luggage which was different to what it had said online. I asked to speak with a supervisor and the supervisor treated me like I was garbage on the street. I was told that I had to pay now and ask questions later. So basically they take your money and then when you ask questions later there is no one there to answer them!
I live 1/2 the year in Italy and 1/2 the year in the states and I travel often...I have had a bad experience with Alitalia in the past and swore to never fly them again...I should have kept to my word.
So my suggestion to anyone is if they offer cheap tickets it's for a reason...They will get you in the end! Pay a little extra with another airline and be happy!!
I'm so sad. I'm Italian and I would really spend nice word on my national career...But it's impossible. Flight from Istanbul Ataturk to Rome FCO: Cabin crew really unpolite and rude. Main meal? A pack of "taralli" snacks and drinks. It's absurd compared to Turkish that on the same leg offers you a main meal with everything in.
The plane was recent and decent but nothing more. Entertainment? Catwalk of "Armani Collection" for 45 minutes on the shared monitors....Flight delayed, almost missed my transit flight to Milan Linate.
At gate arrival in Rome a Ground Staff of the air company was waiting for me. I thought she would help me to catch my connection. She only suggested to run fast to reach the domestic pier...Oh my god...!!! Is it a reality show?!! Am I on camera???
Flew on Alitalia from Rome Fiumicino to London Heathrow. Checked in online using their system and got seat 27F. Boarding was quick and easy and the flight departed on time. The crew were nice and spoke perfect English, and we happy (or seemed it) to help with anything anybody had problems with. The seat was actually one of the best i've ever sat in on an A320, with plenty of legroom and a very wide seat which was comfortable. Had personal TV's on the seatbacks but were just looped and not on demand, had 4 channels, the moving map, adverts, sport and music channels. Was offered "sweet or salty" which was either the BEST lemon biscuits or biscotti. I got the biscuits which as usual, we delicious, along with a coffee which too was decent. The flight landed early at Heathrow and baggage was on the belt quickly.
Definitely would recommend Alitalia for inter-european flights.
It was not a flight it was a nightmare.
I choose Alitalia because is the only no-stop flight Rome-Miami but never again!
Very old aircraft (B767-400 they call it 764). Very bad seats, no space for legs, books and everything, no service at all (lunch after one hour and goodbye) very noisy cabin (expecially for the underground volume of the shared tv) no personal tv, very bad choice of movies.
Open bar during flight: cold water and cold Pepsi light (what have we done so bad.....')
abeeraad flew Alitalia (01/08/2011 01:56)
I booked the tickets for my wife and I choosed aisle seats and I called them to make sure that this was the case. My wife had medical condition. She had one of her spine bone broken and she showed it to the manager because she was the surprised that she never get an aisle seat for her 27 hour flight. I am going to make sure to write a review and comment using all the reviews website about what alitalia airline did to my wife and I will never recommend this airline to anybody.
This airline has no respect for its passengers, filed a complaint regarding terrible service received in the Airport and on board. never got a reply! shame on you Alitalia! will never fly with you again!
Definately thousend time much better now than before, absolutely incredible good food, the very best of Italian style cuisine and service, I've been travelling in business/magnifica class before and now, and I need to congratulated with the new management as they have been issue a deep improuvement regarding customer service on board as well as the quality of the service and products offered.
In the past I was definately decided not to continue fliyng no longer with Alitalia, but after give to them anouther opportunity after the management is been changed, I'm proud now to be Italian and to flight with Alitalia.
Good job and wishing you all the best business for the future.
A shuttle bus was used to transfer passengers to and from the aircraft at both PMO and NAP airports - quite crowded. Food was very basic, just a small packet of biscuits. Inflight magazine written in Italian witn English translations to most articles. Flight advised as cancelled on notice boards however ended up just being delayed by 2 hrs; reason given was crew unavailable at original departure time.
A shuttle bus was used to transfer passengers to and from the aircraft at both FCO and PMO airports - quite crowded and the planes were parked some distance from the terminal. Food was very basic, just a small packet of biscuits. Inflight magazine written in Italian witn English translations to most articles. Baggage at PMO airport took about 45mins to come out, almost as long as the flight itself.
Given all the bad feedback that you normally hear about Alitalia, I faced this flight a bit skeptical, but I admit being pleasantly surprised by this flight from Buenos Aires to Rome Fiumicino. Boarding was quite fast, because as a business traveler you avoid the long boarding queue and the business class is right at the beginning of the place. The seat was comfortable, very different from the standard economic class seats on every plane, even though not the best (no 180° recline). Much space for the legs, however, and about 50° recline (my guess). I was given pillow, cover, night mask before sleeping and that helped a lot. The crew was very attentive, ready to help and we also had the time for a chat. What surprised me more, however, was the dinner. A well cooked pasta! unbelievalbe (my parents are italians, though I never went to Italy before, so I think I know how to cook a good dish of pasta). The chicken was quite good, too. Finally, we landed in time in Rome.
Only remark is about flight entertainment, it was quite below standard (however, I spent my time chatting and sleeping, so nothing too bad).
Flew FCO-LHR on 20/02/2010. After flying LIN-FCO on an Air One A320, owned by Alitalia, I was hoping for a similar aircraft on this route. When we reached the gate, I was delighted to find that the aircraft to LHR was indeed another Air One A320, and after the experience I experienced with Air One on the LIN-FCO, this certainly lived up to standard again. The aircraft was once again new, clean, lovely leather inside, the seats just comfort at its best and i cannot fault anything with Air One, i experienced a much better service with them, and when booking with Alitalia again, I would certainly be hopeful that i receive and air one aircraft, not a shabby, run down awful Alitalia one.
Flew LIN-FCO on 20/02/2010. After experiencing the poor service on the way out, i was somewhat not looking forward to the journey to FCO. As we proceeded to the gate, I was pleasantly surprised to find that the aircraft from LIN-FCO was an Air One A320, this being after Alitalia took over Air One. The aircraft was new, therefore extremely clean on the inside, lovely leather seats with each seat having its own PTV. Legroom was fantastic for an A320, the seats were fantastically comfy and the plane smelt new. Boarding was quick and fast, and the onboard service was quick and efficient. When i reached FCO, I knew a return journey to LHR would be more liked if the aircraft was an Air One A320.
Flew LHR-LIN on 13/2/2010, first flight with Alitalia so high expectations. Boarding was delayed due to the late arrival of the inbound flight. The cabin was very shabby, the aircraft ruined inside and the seats very uncomfortable. Service was extremely slow, took an age for the drinks trolley to come round. IFE was awful, no headphones so we were unable to listen to the IFE. Overall, a very poor experience, aircraft falling apart in the inside and I wouldn't recommend flying Alitalia.
businessclassvoyageur flew Alitalia Economy (04/01/2010 00:07)
I was an Alitalia passenger many times. Economy class The seating was bad, not enough space and the food miserable. If you the airline does not want to pay for it, they should simply not serve the sandwitches they serve. Simply discusting. They should try hard but at least the cabin crew is not always so bad.
I would avoid flying Alitalia if at all possible. We flew from JFK to Rome and from Milan to JFK. Both B777s were too warm throughout the flights, with no individual air vents (something I have not seen before).
We were packed in like sardines, nine across, and the front-to-back space was minimal. In both directions, the passengers in front of us kept their seats fully back for most of the flight. When my husband on the Rome flight politely asked the woman in front of him if she would move her seat up an inch so that he could move his knees, she refused.
At meal time, he asked the flight attendant to request she put her seat up, which she did reluctantly only for the duration of the meal. We are both average sized people. I have no idea how bigger or heavier people could survive an eight hour flight like this.
We flew an Aer Lingus Airbus last year with eight across that seemed positively luxury class compared to this.
On the flight to Rome (609), neither of us had working audio or video. Although both video and audio worked on the return flight (604), the tiny space made viewing uncomfortable and I gave up.