Air Europa » User reviews
All-class rating 5.4
- Boarding 5.7
- Seat for sitting 6.2
- Seat for sleeping 4.0
- Service 5.2
- Entertainment 3.9
- Food & drink 4.9
- Punctuality 6.2
- Baggage 3.7
- Of course, your ratings vary widely for different classes. Choose one below for full details.
See what everyone's saying about Air Europa. Each month we're awarding prizes for the best reviews, so remember to review your flight when you return...
HershReddy flew Air Europa (30/10/2013 20:06)
One of the worst airline experiences I have ever had. We were booked on the Air Europa flight from NYC/JFK to Madrid. We were arriving by connection from San Francisco and were checked through from San Francisco to Madrid by the ticketing agent at SFO. On arriving at JFK we went to the Air Europa gate. There were many other passengers in the same situation as us, i.e. arriving from other destinations and taking the JFK to Madrid connection with Air Europa. As boarding commenced many of us (about a dozen) were told that Air Europa no longer would accept the boarding pass printed at our point of embarkation and that we would have to get boarding passes reprinted. There were 4 agents at the gate doing nothing. But they told us to go outside security to get our boarding passes reprinted, and then re-enter.
We dozen or so passengers then started running for the ticketing counters. When we got there, there was a huge line. Only one agent was doing ticketing. Our flight was leaving in 10 minutes so I requested that the agent deal with us dozen passengers. It was clear that since we were all unrelated passengers connecting through JFK, from different points of origin, that the problem was on Air Europa's side. It is not possible that so many agents in so many different airports, for so many different passengers screwed up at the same time.
We were all in danger of missing our flight but none of the Air Europa agents could be bothered. They said, "Next time you should be more careful to make sure your tickets are correct!", admonishing us as if we were at fault. I looked at the boarding passes we had been given by the ticketing agent in SFO, and they looked completely correct. How were we to check if they were "correct"?
Finally we were ticketed and we ran to get through security. We had about two minutes to get through security, but the line was about fifteen minutes long. I asked the Europa Agent if they could help us get through security. They said it wasn't possible and that we should just go stand in line. I went to the line and told the TSA agents there the situation. The TSA agents took the entire group of us and allowed us to go through a fast line in the security.
We made the flight but the service we received from Air Europa was extremely rude and unprofessional. The JFK staff of Air Europa should be fired. They were acting like disgruntled employees who did not want to be there. They could not use their common sense. They did not know how to put two and two together. The quickest solution would have been for agents at the gate to deal with the boarding pass issues, instead of sending us outside security, but that would have involved using common sense and initiative. The people working for Air Europa were terrible.
On arriving in Madrid my wife and I discovered that our bags were not on the flight. At JFK the Air Europa staff had failed to place our bags in the cargo hold. We were fine with that. Mistakes happen, and we expected that might happen given the screw up with the boarding passes. We were spending a couple days in Madrid, so we were not worried if the bags were a few days delayed.
Air Europa, however, took about five days to bring our bags to us.
Our troubles did not end there. We were told that Air Europa would compensate us for any small incidentals we would need to buy while our baggage was lost. We did not go crazy with this. We bought simple things like toothbrushes, toothpaste, a change of socks, underwear, and a few spare t-shirts, so that we could manage until the luggage was returned to us. It was not a big expense. We submitted the expenses to Air Europa. Till this day we haven't received a compensation check for those incidentals. It was a small amount of money ... insignificant. But I think the principle is important.
At every stage Air Europa demonstrated that they just don't care.
Recently I made a call to Air Europa to ask about the incidental expenses and why we weren't compensated. When I first called they told me I should call between the hours of 10AM and 6PM Spain time. I called at 8AM PST the next day, which is within that period. When I finally talked to an agent she told me she could not help me as their computers were being upgraded. So I asked her when I should call back. She said call in a few hours. I called again and the computers were still down, so she said to call back at 12PM PST. I did so. I got a man on the line and had this conversation:
"Can I help you?"
"Yes, I'm calling regarding compensation for luggage that was delivered late"
"We cannot help you now, because you must call between 10AM and 6PM"
"What time is it there now?"
"It is past 6PM"
"I called earlier and they said to call back later because the computer system is down"
"Please call between 10 and 6"
"Why can't you help me now?"
"We only deal with lost luggage between 10 and 6"
"Do the computers work now?"
"Why can't you help me now?"
"We have a policy."
"So you have the computer up, but you won't look up my record"
"Call between 10 and 6. I will end this call if you have no other questions."
"No, let me." *Click*
The boarding was really fast. The service was good. There were TVs, but there were only ads this time. We arrived on time.
Next Generation 737-800, Paris to Malaga. Busy end of week flight so slightly delayed departure, cabin lighting very pleasant with subtle colour changes adding to the ambience.
Pre-departure soft drinks served, newspapers and cushions distributed. Cold supper served after about 30 minutes, turkey slices with a tangy pasta and rocket salad, warm bread rolls, and a chocolate sponge 'pudding', red or white Rioja wine. Smooth flight, front cabin had two spare seats, able to snatch a short snooze after supper.
Direct northern approach into Malaga, and landed spot on schedule at 23.15.
Baggage reclaim painfully slow considering that the airport was so quiet, a good fifteen minutes before bag arrived.
My first flight on a NG737 and it was a pleasure. In Air Europa economy cabin passengers do have to pay for food and drink. Flights from Paris are from CDG 2 D which is currently being renovated, including the Air France/Skyteam lounge, which at present is still before security.
One good result of the works is that duty free shops are now after security, hopefully when renovations are complete the lounge will also be after security.
The boarding was really fast. The service was good but I could only see the crew one time during the flight. There were overhead TVs but there were only news.
4.5 million people get on a plane every day. Of those 4.5 million people, I don’t know how many are so called travel experts. I’m regular passenger who travels 4 or 5 times a year, mainly to the United States. I’m writing this review of Air Europa for the regular 4.5 million passengers that board an airplane every day.
My trip began at Caracas (CCS), to catch a flight to Madrid (MAD) on Air Europa (UX) 72, on a business class ticket. Connecting trough Simón Bolívar Airport was not a nightmare, like everybody had told me. From arrival at the airport to sitting down at the Premier Lounge, 30 minutes passed.
Arrival at the counter.
There was a long line at the Air Europa counter, but I was greeted by an agent that took us to the Business Class (Club Premier) Counter. They were very nice and professional; the whole process took less than five minutes. Along with the boarding passes and luggage tickets I was given to passes the Premier Lounge. The bags were tagged with priority stickers.
The Premier Lounge.
The lounge is small and it was crowded upon arrival, we had to wait for five minutes until we found a couple of chairs, people in charge were very nice and announced every flight for the passengers inside. It was also well stock.
As we had business class tickets, we were the first to board; again flight attendants were very nice and helpful. The plane was very clean. The seats were angled lie-flat, kind of old but comfortable and in perfect working condition. Seat controls were very intuitive, but the remote control for the entertainment system was complicated, even after the flight attendants explained there operation.
We were late for departure, not because of the airline but airport restrictions, the Captain keep us well informed.
An hour into the flight dinner was served, and it was above average. Wine, cava and spirits were also offered. Before departure I searched the weather and there were some storms along the route. For a while I keep track of the flight and noticed changes on the flight path, obviously to avoid the bad weather, as the whole flight was very smooth. Two hours before arrival, breakfast was served, also above average. ½ hour before landing the cabin crew, practically cleaned the plane, there were no pillows, blankets, newspapers, bags or anything else on the cabin floor.
We were second or third to deplane, passed immigration in less the five minutes, the luggage took longer to arrive, almost ½ hour, but our bags were among the first ones.
The Madrid-Barcelona-Madrid Flight.
Also on Air Europa in Business Class. The Barcelona bound trip was on an Embraer 195. There is no difference from the business class to coach seat, although, the flight attendants were very courteous and friendly. We were served a light breakfast. The Madrid bound trip was a Boeing 737 800. Again there was no difference between business and coach seat, but the business class seats (3 seats), had a table attached in the middle seat, which was attached to the armrests, which were tilted inwards, giving the window and the aisle seat, somewhat more space. I had never seen this configuration in any US Carrier B737. We were only given a soft drink and chips.
A Word on Madrid Barajas (MAD) and Barcelona El Prat (BCN).
Madrid Barajas is comprised by four terminals: T1, T2, T3 and T4. T1, T2, and T3 are old and the T4 and T4S are relatively new. Even though T1, T2 and T3 are old, they don't have to envy anything to any airport in the United States, new or old.
The T4 is simply spectacular.
As for Barcelona El Prat, this is a mall that happens to have an airport inside. It is simply beautiful and easy to transit.
The Madrid-Caracas Flight.
The Premier Lounge.
The lounge is huge and comfortable. It was well stock with wines, spirits, soft drinks, coffee, sandwiches, and nuts.
Again we were among the first to board and again flight attendants were very nice and helpful. The plane again was very clean. I have to comment that aisle seat next to mine was not operational, and the passenger was moved to another one. This time a video was shown explaining how to work the remote control for the entertainment system.
Again we were late for departure, not because of the airline but airport restrictions, something to do with the slots, the Captain keep us well informed. An hour into the flight dinner was served, and it was very good, better than the flight Caracas-Madrid. Wine, cava and spirits were offered. There was a lot of turbulence for the first couple of hours; the rest of the flight was very smooth. At mid flight snacks were offered, consistent of sandwich, nuts and whatever you wanted to drink.
Two hours before arrival, a light dinner was served, which was simply OK. ½ hour before landing the cabin crew, again practically cleaned the plane, there were no pillows, blankets, newspapers, bags or anything else on the cabin floor.
We were second or third to deplane, passed immigration in less the five minutes. This time the luggage took a while to arrive, and our bags were not among the first ones, despite of the priority tags attached.
I have flown on KLM, Air France, Alitalia and Iberia in the past, not to mention the EEUU legacy carriers, specially American, and Air Europa is no different than the others, I would said that is better, because is smaller. I strongly recommend flying on Air Europa.
BakosAp flew Air Europa (01/11/2012 03:09)
I flew from Madrid to London. I am a European citizen so as it is known I can travel through EU members with my id. BUT when I went for check in the members of the staff didn't accept it. They kept on asking me if I have other documents and then told me to wait in the corner. I waited for an hour!
They didn't explain me anything and then it was proved that they called the police! Three policemen came, started checking my stuff took my id to find out half an hour later that it was fine. So I waited for one hour and a half without any explanation. Had the police checking my staff, risked to lose my flight.
Why? Because the staff was not informed about ids, not educated for the main things they should be and rude. The staff treated me as a common criminal, there are details that made me feel really akward, and they didn't even apologise. So if a European citizen with id wants to fly with this airline it would be the best to avoid it.
clairezielinski flew Air Europa (10/10/2012 22:40)
My husband and I had the worst experience ever with this airline. WE were treated in the most disrespectful way and basically ignored when the agents at the gate saw we were not on the passenger list due to a missed email from our travel agent. This is a long story but I will try to be as concise as I can.
Since we were not on the list I tried asking them for help as to what we could do......But no help was offered and we were told they couldn't do anything to help us. I called travelocity with whom we booked our flights and the girl I spoke with was very nice, she told me to hang on while she tried to see what she could do. She came back on the line and said she spoke to a supervisor from Air Europa who assigned us 2 seats on this flight which was the last one that night going to Madrid (we were at JFK).
The agent at the gate refused to honor this and when I asked if she would speak to the travelocity agent, she said,"I'm not speaking to anyone." Then I asked if there was a phone at her counter that the travelocity agent could call and the Air europa agent said,"There's no phone here." I then started to really get upset and began to cry...asking the AE agent what we did for her to do this to us. I also asked her for her name bc I told her it just was not right the way she was treating us. She walked away and continued to do so after more pleas by me for her name. when finally she relented and lifted her tag near me, I was unable to read it well bc i didn't have my reading glasses. when I told her I did not get her name, she said, :Well you saw it." After a few more overtures to get her name she finally let me look at it again....I did get her name this time and wrote it down. As she pulled the tag away (it was on a lanyard around her neck) the tag fell to the floor. She reached down and picked it up and when she stood back up she waved her index finger in my face slowly back and forth and said to me, "Now you're not getting on the plane." I just stood there in shock and began to cry.
I called travelocity to tell them what happened and they said for us to go home and call them in the morning to get a refund and a new flight. When I called travelocity in the morning I was told, they could not refund my money because the AE agent said'the customer was violent'.....yes that is what this woman did...
I have been contacting Air europa for the last 6 months going back and forth and still not receiving any help from them. The last email I got from them stated that my 'file was closed'....I am going to continue to post and comment wherever I can about this egregious treatment by the agent as well as by their customer service dept.
You cannot trust this airline.,they do not care about customer service though they claim "customer complaints/comments are very important to them. I would swear to all I have just written in a court of law.....beware of this airline and ALWAYS get travel insurance when you fly. I hope those of you considering flying this airline will think twice before doing so.
I was looking to travel from Madrid to Barcelona in Business Class, with the options being IB, Spanair, Air Europa and the AVE train. I chose Air Europa due the time of the flight, the price and to top up my Flying Blue/Skyteam miles. Air Europa (UX) is a new member.
The website I found basic and clunky, with not much information, and a warning that the amount charged to a card may be different to the one indicated! This gave scope for me to worry and not an awful lot of confidence, so I called up their UK call centre. The guy was friendly, efficient and helpful and quoted me the price I had found online, so I confirmed and tried to make the reservation. I was quite shocked and miffed when I tried to pay with my Amex, only to be told that they did not accept this. I really could not believe this. Many of us regular travellers use Amex for the miles, protections etc. I was very, very tempted to try another carrier, but the schedule and price were good, as was the Rep, so I stayed and used another card.
I am someone who really believes in good customer service and professionalism and in this case "David" (I think it was) made the difference!
Be warned that just because a carrier is a member of an alliance does not mean they take Amex!
Check in and lounge
Check in was efficient, prompt and friendly. Luggage tagged as priority. I find the old terminal at MAD easier to get to and from the city centre than the Iberia terminal, and it was straight forward.
The Lounge was disappointing. Drinks and nuts, but no sandwiches or anything filling. Only 2 PCs were working and both of these were being used. I enquired at the desk of the Skyteam Lounge (managed by the airport operator) to be advised could use the pay-for wifi. I was shocked again and somewhat disappointed at this.
About 30 minutes late. Aircraft was a 737-800. I had reserved the seat 2A when I made the reservation. Cabin was full and middle seats were not taken, quite comfy but nothing special. Crew very welcoming and friendly with an apology for the minor delay. Flight about an hour, however, did not feel like Business Class -cava in plastic "glasses" with crisps and biscuits free of charge - no sandwich or carbohydrate at all. So nothing thing solid in the lounge, and again on the plane, was really hungry by now and awaiting landing with some relish so I could eat!
All staff was pleasant but they were the only part of the offering that was quality. The rest of the product- website, not taking AMEX, the lounge and lack of online and food, and the onboard catering were all disappointing and did not match in my opinion what I would have expected from a Skyteam partner airline.
Good staff, unsatisfying product offering.
8 of us flew from Miami to Madrid and then Madrid to Rome in June. Let me start by saying check in at MIA was long and tedious but thankfully we arrived early. The seats in the plane were ok until the person in front of you reclined their seat. Lets just say you could do a full dental check-up on them and make sure you go the the bathroom prior to them reclining or it is impossible to get out. The a/c was turned off or not working half way through the flight which also did not help and when I suddenly felt nauseated and called the flight attendant for help he instructed me to go to the bathroom. I would have loved to but was trapped by seats that did not allow you to exit. Well we arrived in Rome safely for our 10 day cruise without luggage. The somewhat good news was that I did get my luggage on day 8 of my 10 day cruise. I was told I would be compensated 100 euros for all the clothes I had to buy. Thanks for nothing Air Europa. I will not be flying with you again.
Air Europa was a great experience. Not sure why when I researched it, every other comment was a negative one. I just flew with this airline, ( June 2010 ) and it is not any better nor worse than any other airline I've dealt with.
I called the toll free number at least 3 times, because I was freaking out over the bad reviews, and each time a person - not automated machine - answered and was helpful and polite.
When we arrived at Miami airport there was no line. The person who attended us was professional and helpful, not to mention handsome! The flight departed on schedule at 9:15 pm to Madrid. We arrived in Madrid 25 min. ahead of schedule! How's that for a mediocre airline! My family and I made the connection to Paris with no problems, except for the Madrid airport who only has one line for customs for all gates connecting to other flights. Our luggage was not lost. We had a total of 4.
Again, I was impelled to write this because based on the other reviews this airline is doomed, and I thought I would be too. It's not true! All airlines make mistakes at time, don't be fooled. Air E doesn't deserve to be reviewed like that. So I had to speak up!
We plan to return to the States later this summer ( 2010)
Flew out to Madrid from Gatwick on the B737 which is considerably larger and more spacious than the scheduled Embraer 195 which normally serves the route.
The middle seat in business is not sold and instead is replaced by a makeshift table. A member of the cabin crew helpfully suggested I lower the table on the unsold seat. I have to admit, with all three tables now surrounding me I felt a little boxed in, but at least there was plenty of space to spread out my food and newspaper.
The leather seats were roomy and there was ample space to stretch my legs out under the seat in front.
Nice to get a business class on a short haul route where the seats are actually different to economy.
Overall I'd say the seat was excellent on such a short flight, as was the service.
I flew from NY to Madrid.The plane is pretty well equipped considering the prices they offer. The air europa 330-200 offers in flight entertainment on every seat. The flight attendants are pretty friendly and offer you what they can. The food is not so good so I suggest eating before getting on board or bringing snacks. I like air europa better than Iberia. Iberia crew members were rude in economy and you don't get your own in flight entertainment. You just watch what they show you. I did have the privilege to fly business on Iberia one time and it was great. The decor was sort of old and things were worn out and seemed dirty. My pillow had some sort of stain but the staff were great. IT's amazing what better service you get in different classes but the food was not so different than economy. I had the king prawns selection on the menu and it was very bad. I mean not the type of food they should be serving in business class.