Air China » Business class » User reviews
Class rating 6.6
- Boarding 7.5
- Seat for sitting 6.0
- Seat for sleeping 5.3
- Service 7.5
- Entertainment 5.0
- Food & drink 5.3
- Punctuality 8.5
- Baggage 6.8
- Of course, your ratings vary widely for different classes. Choose one below for full details.
- B747-400 - 7.0
- B747-400 Combi - 5.6
- B777-200 (three class config.1) - 0.0
- B767-300 - 0.0
- B737-300 - 6.4
- B737-800 - 0.0
- A330-200 - 0.0
- B737-600 - 0.0
- B737-700 - 0.0
- A340-300 - 6.6
- A319 - 4.4
- A320 - 0.0
- A321 - 3.6
- A330-200 (283) - 0.0
- B757-200 - 0.0
- B767-300ER - 0.0
- B777-200 (two class) - 0.0
- A330-300 - 8.0
- B777-300ER - 0.0
- B777-200 (three class config.2) - 0.0
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Recently, I was on a scheduled flight CA 404 from Singapore to Chengdu departing 0200 hrs. A day before my flight, I tried to check-in on-line to make sure that I can have my preferred seat. But upon checking the availability of aisle seats, to my surprise there was none and only one window seat was available. For this cabin, there are only 8 seats (2 rows of 2-2 seating). I suspected they must have kept some seats for its premier frequent flyers or passengers with infants. I then went into the booking session on-line to check how many seats were still available for booking in this flight. There was one seat remained to be sold. That confirmed my suspicion. So I aborted the on-line check-in and try my luck at the check-in counter.
The check-in was at the premier check-in area (caters for a handful of other airlines) of Terminal 1. I liked the premier check-in area as one can be seated while the checking in is in progress. There is a fridge filled with soft drinks although one is unlikely to have to wait too long. I got my aisle seat (1c) which was great.
After clearing immigration, I proceeded to the lounge (location: turn left immediately after immigration and head for the first escalator on your right. The premier lounge is operated by SATS as Air China does not operate its own lounge in this country. This lounge also serves some other airlines passengers. No boarding announcement service in this lounge. Nothing great about this lounge but I like the fact that it is not crowded most of the time I visited there. There is a fairly good selection of newspapers and magazines, By the way, copies of “Business Traveller” were on the racks. Food was not very appetizing to me. I helped myself with red wine and nuts.
Without boarding announcements, I ended up being the last passenger to board. My jacket was not taken voluntarily so I had to ask for it to be taken. Still the archaic seats with limited recline. The seat next to me was vacant which is good as so no one has to jump over my legs to get to the aisle. Amenity bags ( L’Occitance) were given but there was no shaver inside. There was no shaver in the wash room either. Given the timing of the flight, shavers would be much appreciated by male passengers.
Pre-flight drinks and hot towels were offered. After taking off, I had my supper or rather breakfast which was not very appetizing. I realized that Air China do not offer ice-creams for desserts for business class cabins even on other flights which I have flown. After supper I slept until it was almost time for landing. IFE was still very laid back which I did not bother.
Touchdown was quite on time around 6.30 am at Shuangliu International Airport in Chengdu.
Flew business on flight CA970 from SIN to PEK departing 0015, 30 May 2013. Arrived at T1 early but there was no Air China counters. I was told that check-in counters would open after 9.00pm or later and I proceeded to the early check-in counter a few rows away. It was a one-counter for all cabin classes. Not an issue as there was no queue.
After a shopping spree, I proceeded to the SATS Premier Lounge. Air China does not have their own lounge unlike other airlines such as Thai Airway and Emirates. F&B wise was decent but not fantastic. Reasonably good spread of newspapers and magazines.
Seats (not very comfortable) were plenty with separate sections for first and business class passengers but these seats do not have the power sockets unless one chooses seats (in limited numbers) next to the walls. No boarding announcements except for a Japanese airline (think was JAL).
Boarding was smooth but late. Pre-flight drink offered was either orange juice or water. However I asked for champagne which they reluctantly obliged. My thought was they were probably trying to save a bottle in the hope that no one would ask.
Seating configuration was 2-2-2. My chosen seat was 7H but I wanted to change seats as I preferred to be alone (seat next mine was occupied) on seeing last two rows were empty. For mid-night flights, I preferred to be alone. I was unable to change seat because I was told that the last two rows were reserved for crew members.
I would rate F&B on board as below average as the red wines offered were only mainland Chinese brands. It would expect other international wines to be made available for selection.
The only good thing in this flight was that amenity kits (by an international brand but there was no shaving kit inside) were issued. Arrival was late by some half and hour or so. My baggage arrived later that most economy class passengers so it made a mockery out of "priority " tagging.
I tried this new business class from Shanghai to Beijing, very impressive. The only problem is the seat is very low/sunken in which makes it difficult when I need to get up. Fantastic selection of movies including very recent Italian movie!!!
First time flying with Air China but was pleasantly surprised. Went from PVG to CDG- good flight overall.
I hear Air China is phasing out their B737s, and they should because the aircraft I took from Hong Kong to Tianjin on November 30 featured shabby (but neat) interiors, which doesn't fit their image as the flagship of a global economic powerhouse. The business class product was showing a lot of wear and tear, what more the seats in economy. (I didn't bother to look.) If there was anything to praise in the flight, I would give high marks to the flight attendants who tried their best to make their customers as comfortable as possible during the two hour and some flight. With the lack of a proper inflight entertainment system – meaning the personal TV monitors that I have gotten so used to – there was really nothing much to do than catch up on much needed sleep.
I fly London Beijing route every two months, on Air China's business class most of the time. It's for work so it's the choice made by the company. We used to fly BA, but BA was out of favour in recent years because of its strikes, lack of available/affordable business-class tickets and bad service.
LIMO SERVICE: This is the best part - Air China offer free to/from home limo service if you buy business-class tickets. 50 miles is the limit.
SEATS: I always choose 12D or 12H - there's no first class on this flight so business-class section is already at the front. You can even meet and chat with co-pilot if you use the toilet at the front. I don't like the very first row as the curtain may disturb you when people walk by. You can lie down 15 degree flat, which is OK for me to sleep for 5-6 hours out of 9-10 hours.
FOOD: The biggest disappointment was the food. The Chinese menu was definitely better than the Western menu, but I still miss the standards of BA business class meals. The wine list is not as fancy as I want it to be, so I normally drink non-alcohol beverages.
SERVICE: The girls on Air China are good-looking and they are nice to me.
IN-FLIGHT ENTERTAINMENT: The entertainment system was not good. Not many choices, but my 7-year-old nephew liked the children movies.
OVERALL: The food should definitely be improved, but it's by far the better choice if you fly to Beijing.